Final Compensation - For All (12.12.13 UPDATED)

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Comments

  • tribells1
    tribells1 Posts: 45 Arc User
    edited November 2013
    Yep, that would be me, maybe others but I will take ownership.


    Unrelated -

    I had read the TOS. I understand that PWI has no obligation to correct their mistake but at some point enough IS ENOUGH. I am a customer and have put in some of my cash into this game; and, as such, I think I'm entitled to file a complaint, escalate to Mountain View, CA and if necessary, all the way to China.

    Truth is corner office execs do not want to be bothered with stuff like this. That is where mid-management comes in to deal with it. Problem is they are not or choose not to. In either case, it appears PWI policy is to ignore problem in hopes that the player community give up.

    Well I'm not going to give up. Correct this error, ban me, or put this game to rest, IGNORING ME IS NOT AN OPTION.

    I agree... ENOUGH IS ENOUGH PWE..... too many years of letting your silence, you closed eyes to abuses, your unfixed mistakes and your unfairness to players go.... At least once in your live move that old limbs of yours and do something to make things right.
  • Xx_BeLLa_xX - Harshlands
    Xx_BeLLa_xX - Harshlands Posts: 7,231 Arc User
    edited November 2013
    OPKossy wrote: »
    Okay people.

    One thing I need to get cleared up here and now... and I'm putting this in big letters:

    I said, and key word here, ASSUMING! As in I do not know if DoD was lied to, ordered to lie, or was given the truth! So please STOP jumping on the whole DoD is lying bit and actually read the post first!

    I don't know if it's address to me since I posted and did mention DoD, but I didn't said DoD lied, I said he's probably only the messenger and did what he was told to do (told to post about investigating, punishment and blablabla).

    DoD probably have no idea that the staff are telling players in tickets that there will be no punishment.

    I guess they have communication issues between the staff too and not only with players. b:chuckle
    [SIGPIC][/SIGPIC]

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  • Deceptistar - Sanctuary
    Deceptistar - Sanctuary Posts: 10,454 Arc User
    edited November 2013
    I dont believe their was any innocence from this. ANYONE that entered the code more than once should be PERMA BANNED in my opinion unless they can remove the free stuff they received and their refines.

    If you entered the code more than once you did so well aware of the glitch and out of greed. Anyone that got more than the 3 orbs as a reward from only entering the code once should be exempt of course. If they are looking at the code from the mass input of codes that they received they should be able to discern who entered it more than once and intentionally got more than one redeem....those players should be banned. There should be no exemptions no easy going on players.

    I completely approve and agree. They deserve to have their name put out for all to see.
    thats just idiotic tho.
    That site was flooded and lagged to the point some of us older players never saw on a scale before cause it was *gasp* ocean orbs. For 2 hours. Its not as easy as some pple think
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  • Abonimus - Raging Tide
    Abonimus - Raging Tide Posts: 668 Arc User
    edited November 2013
    Kossy you do realise that everything would be soooooooo much easier if somebody from above you found 5 minutes to clarify a few things?

    Its been what 300 pages since they updated anything?

    I guess we are at a point where NOTHING makes logic what so ever atm.
    Only thing worst then a troll is a brainless troll ...
  • Raygan - Sanctuary
    Raygan - Sanctuary Posts: 74 Arc User
    edited November 2013
    thats just idiotic tho.
    That site was flooded and lagged to the point some of us older players never saw on a scale before cause it was *gasp* ocean orbs. For 2 hours. Its not as easy as some pple think

    This is why a roll back is the best idea. get rid of the entire problem.
  • Angelldeath - Heavens Tear
    Angelldeath - Heavens Tear Posts: 48 Arc User
    edited November 2013
    I dont believe their was any innocence from this. ANYONE that entered the code more than once should be PERMA BANNED in my opinion unless they can remove the free stuff they received and their refines.

    If you entered the code more than once you did so well aware of the glitch and out of greed. Anyone that got more than the 3 orbs as a reward from only entering the code once should be exempt of course. If they are looking at the code from the mass input of codes that they received they should be able to discern who entered it more than once and intentionally got more than one redeem....those players should be banned. There should be no exemptions no easy going on players.



    I completely approve and agree. They deserve to have their name put out for all to see.

    Some people didn't get the code from forums and didn't see the one per account message. Since they didn't see the message odds are that some actually just followed the instructions of redeeming again 10 minutes later. So you can't say for sure that there weren't any innocent people out there.
  • Xx_BeLLa_xX - Harshlands
    Xx_BeLLa_xX - Harshlands Posts: 7,231 Arc User
    edited November 2013
    I had read the TOS. I understand that PWI has no obligation to correct their mistake but at some point enough IS ENOUGH. I am a customer and have put in some of my cash into this game; and, as such, I think I'm entitled to file a complaint, escalate to Mountain View, CA and if necessary, all the way to China.

    Call them, I have friends that did call directly and got their issues fix really fast by calling them, apparently on the phone the staff are really professional and polite vs the staff that answer tickets.

    I never did need to call them, I never got issues important enough for that, but if people can why not to try that.

    From what I heard on the phone customers are treat really well and they take it seriously.
    [SIGPIC][/SIGPIC]

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  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited November 2013
    I don't know if it's address to me since I posted and did mention DoD, but I didn't said DoD lied, I said he's probably only the messenger and did what he was told to do (told to post about investigating, punishment and blablabla).

    DoD probably have no idea that the staff are telling players in tickets that there will be no punishment.

    I guess they have communication issues between the staff too and not only with players. b:chuckle
    Nah. It's in general because I don't want people jumping to conclusions after seeing someone else come up with something stupid (only way I can describe it really) and giving the poor guy even more anger and all that.
    thats just idiotic tho.
    That site was flooded and lagged to the point some of us older players never saw on a scale before cause it was *gasp* ocean orbs. For 2 hours. Its not as easy as some pple think

    True... but lots of people don't realize that either. Can't really blame them much since we don't know if they've tried fixing the page beforehand or not (we have no proof either way but it broke again here so as far as the regular person would assume, they didn't even try). Meh... the whole thing sucks overall for everyone involved. :/
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  • TZoner - Raging Tide
    TZoner - Raging Tide Posts: 1,764 Arc User
    edited November 2013
    Some people didn't get the code from forums and didn't see the one per account message. Since they didn't see the message odds are that some actually just followed the instructions of redeeming again 10 minutes later. So you can't say for sure that there weren't any innocent people out there.

    Regardless of HOW they got the code no one deserves to have the free extra +10 orbs cept the initial 3 unless they got them from a glitch i hear people did get more than 3 from one code entered. So again idc if they got the code elsewhere if they did it more than once and got many orbs they need to be banned.
    I don't know if it's address to me since I posted and did mention DoD, but I didn't said DoD lied, I said he's probably only the messenger and did what he was told to do (told to post about investigating, punishment and blablabla).

    DoD probably have no idea that the staff are telling players in tickets that there will be no punishment.

    I guess they have communication issues between the staff too and not only with players. b:chuckle

    WTF.....is this serious? So on forums end they are saying they will punish but tickets they say no. This is absolutely insane.
    [SIGPIC][/SIGPIC]
  • JackieK - Harshlands
    JackieK - Harshlands Posts: 255 Arc User
    edited November 2013
    Intelligence has no laws.
    If we're playing that game than i hope you know what you wrote there isn't a sentence, it's an improper sentence fragment.
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited November 2013
    Kossy you do realise that everything would be soooooooo much easier if somebody from above you found 5 minutes to clarify a few things?

    Its been what 300 pages since they updated anything?

    I guess we are at a point where NOTHING makes logic what so ever atm.

    Even their janitor would be above me. b:laugh


    Though yeah any update would probably help a ton with the more reasonable people in here. Of course, depending on what's said it's just as likely to get the... not-so-reasonable ones even more pissed so there's that. b:surrender

    I should get a medal or something after all this. XD
    WTF.....is this serious? So on forums end they are saying they will punish but tickets they say no. This is absolutely insane.
    Which is why I don't even bother with tickets for this kind of ****. Tickets are so freaking stupid and absurd about/during this kind of stuff that the higher ups would be better off telling the ticket people not to respond than letting them use automatic messages with some of the **** that gets put on them. >_>






    Edit: Oh wow! I managed to make two posts that weren't separated by a page of comments and had to merge my own posts!

    .... Must be the newest sign of the apocalypse!
    (Insert fancy image here)
    image
  • Angelldeath - Heavens Tear
    Angelldeath - Heavens Tear Posts: 48 Arc User
    edited November 2013
    Regardless of HOW they got the code no one deserves to have the free extra +10 orbs cept the initial 3 unless they got them from a glitch i hear people did get more than 3 from one code entered. So again idc if they got the code elsewhere if they did it more than once and got many orbs they need to be banned.



    WTF.....is this serious? So on forums end they are saying they will punish but tickets they say no. This is absolutely insane.

    The code was only supposed to work once but instead it gave instructions to use it again to some people. I understand that people shouldn't have gotten more than others but in the end it's not entirely the player's fault. Instead of banning they should just fix their gears and then everyone will be happy.
  • Ellisandro - Archosaur
    Ellisandro - Archosaur Posts: 136 Arc User
    edited November 2013

    Honest people who didn't get in to redeem, or even not so honest people who would have abused if given the chance who didn't get in to redeem..

    Either way, whichever you may be or I may be:

    WE DIDN'T GET IN TO REDEEM

    How hard is it to see the people who didn't get the reward and email us a usable code??

    Just saying..

    ^^this

    but pwi has made it clear that those of us who didnt get to use the code unless on arch server just get punished pretty much because jerks abused it so they canceled it early.

    IDK maybe pwi could just have FIXED THE GLITCH and left the code up till the 24th as promised.


    But the people on Arch, who lost days of XP, coin, unrecoverable items, refines, rerolls, and even characters should be the first ones compensated for that, don't you think??

    But that seems moot at this point, like all of you from other servers, I didn't get it either.
  • Scoleo - Sanctuary
    Scoleo - Sanctuary Posts: 16 Arc User
    edited November 2013
    I really wonder how PWI doesn't get charged and gets away with murder (albeit of their own game). You are providing a service that many of us pay for. You allow many users to abuse the system and then those of us that just want the orbs we are supposed to be able to get CANT!!! WTF??? You really know how to show you care about your customers PWI.
  • Slivaf - Dreamweaver
    Slivaf - Dreamweaver Posts: 2,106 Arc User
    edited November 2013
    OPKossy wrote: »
    Even their janitor would be above me. b:laugh


    Though yeah any update would probably help a ton with the more reasonable people in here. Of course, depending on what's said it's just as likely to get the... not-so-reasonable ones even more pissed so there's that. b:surrender

    I should get a medal or something after all this. XD

    or even a one week full expenses paid vacation to a place with no net so you can let others deal with it. RAWR... albeit venus arguably deserves that a little bit as well. As for the other mods... I am not so sure (and no offense to them) but yea I am not sure they 'deserve' a medal/reward for having to deal with this insane uproar, no matter how easy it is to understand why people are upset. Still I haven't seen many of the other forum mods reply on this topic/edit posts in here... but yea that doesn't necessarily mean they aren't doing their job, but still... they have been rather silent. :$
    Ah, Mistakes are so easily made. ~ laura resnick

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  • captainr
    captainr Posts: 0 Arc User
    edited November 2013
    Yesh! People, stop QQ-ing and accept the fact PWI made some dumb mistakes.
    It's not like it's the end of the (PWI) world!
    Ok, it sucks that some people got a lot of orbs, and that some got nothing,
    but just get over it! It's getting quite annoying..
    It's not like they'll be like "Oh, they're still QQ-ing, let's Rollback!"
    They've set their point clear. Geez.. just accept it, k? k.

    Abusers will get punished, and if not - whatever.

    This is just a game f:meh
    lol goin keep only caring about your self u think for 1 minute at all about any of your friends that u may have prevented from even getting the code?
    the lack of grammar only show the unintelligent, that the poster them-self is unintelligent. :) You are able to spell very well, good for you b:pleased
  • captainr
    captainr Posts: 0 Arc User
    edited November 2013
    makes mods another pot of coffee b:sad dont envy you atm
    the lack of grammar only show the unintelligent, that the poster them-self is unintelligent. :) You are able to spell very well, good for you b:pleased
  • Raygan - Sanctuary
    Raygan - Sanctuary Posts: 74 Arc User
    edited November 2013
    But the people on Arch, who lost days of XP, coin, unrecoverable items, refines, rerolls, and even characters should be the first ones compensated for that, don't you think??

    But that seems moot at this point, like all of you from other servers, I didn't get it either.

    I DO think arch players should get compensation for that. I think they are the ONLY ones who should have gotten anything to begin with. But because pwi decided to give a code to all they now made a smaller problem HUGE, and everyone effected should be compensated. If theyd just delt with the actual issue at hand to begin with none of this would have happened anyway.

    and yes if they roll back servers I lose days of farming bh etc, but id prefer that to people who intentionally OR unintentionally were able to +10-12 their chars with 0 work, which now makes my +10 char I worked hard for laughable. Its given a complete unfair advantage to many whether they intentionally cheated or not, and those of us who just didnt put in the code prior to them canceling it early nothing.
  • ovenusarmanio
    ovenusarmanio Posts: 6,695 Community Moderator
    edited November 2013
    I'm gonna poke a GM about these tickets.....

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  • faruskas
    faruskas Posts: 137 Arc User
    edited November 2013
    why is everybody receiving orbs in archo sever and theres no posts here saying anything?
  • Neferhotep - Lost City
    Neferhotep - Lost City Posts: 276 Arc User
    edited November 2013
    captainr wrote: »
    lol goin keep only caring about your self u think for 1 minute at all about any of your friends that u may have prevented from even getting the code?

    A rollback is egoistic as well for those who have farmed those days.
    I like potatoes <(O~O)>
  • captainr
    captainr Posts: 0 Arc User
    edited November 2013
    I DO think arch players should get compensation for that. I think they are the ONLY ones who should have gotten anything to begin with. But because pwi decided to give a code to all they now made a smaller problem HUGE, and everyone effected should be compensated. If theyd just delt with the actual issue at hand to begin with none of this would have happened anyway.

    and yes if they roll back servers I lose days of farming bh etc, but id prefer that to people who intentionally OR unintentionally were able to +10-12 their chars with 0 work, which now makes my +10 char I worked hard for laughable. Its given a complete unfair advantage to many whether they intentionally cheated or not, and those of us who just didnt put in the code prior to them canceling it early nothing.

    ya its bad
    the lack of grammar only show the unintelligent, that the poster them-self is unintelligent. :) You are able to spell very well, good for you b:pleased
  • BringinDeath - Archosaur
    BringinDeath - Archosaur Posts: 393 Arc User
    edited November 2013
    I'm gonna poke a GM about these tickets.....

    you'll probably, like us, get an auto response b:chuckle
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited November 2013
    I'm gonna poke a GM about these tickets.....

    Saaaaaaaave meeeeeeeee! *clings* b:cry
    (Insert fancy image here)
    image
  • captainr
    captainr Posts: 0 Arc User
    edited November 2013
    A rollback is egoistic as well for those who have farmed those days.

    i never mentioned roll back and have suggest from the beginng it wont happen and isnt likely going to solve the issue
    i rage qqed for a bit then decided im better off offering solutions seeing how i have an in w pwe and been privy to some info i have been trying to keep the truth close to the current page on this forum
    how ever it is the attitudes of the ppl like you that if anything will kill this game

    also asuming its not going to cost more then the game makes to fix over a specified period of time it may cause pwe less losses to.................b:laugh
    the lack of grammar only show the unintelligent, that the poster them-self is unintelligent. :) You are able to spell very well, good for you b:pleased
  • tribells1
    tribells1 Posts: 45 Arc User
    edited November 2013
    why remove the link :(

    i just wanted to "compensate" PWE for their "compensation"... why should they be able to be so nice to us and we cannot repturn the favor :(

    (hope you get the joke from the deleted post and the sarcasm from this one )
  • ovenusarmanio
    ovenusarmanio Posts: 6,695 Community Moderator
    edited November 2013
    you'll probably, like us, get an auto response b:chuckle

    I have his email so if he's working on now PWI stuff atm (like he has to because he does have other games with other issues) then i'll be able to get his attention to it.

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  • captainr
    captainr Posts: 0 Arc User
    edited November 2013
    one less 101 bm here good bye pw atleast fw still fun mabey we will get some cool new content there and on raiderz seeing how either game far supasses most mmos out there and both have been... held back on it seems b:laugh
    idk know about any one else but im done beating this dead horse
    the lack of grammar only show the unintelligent, that the poster them-self is unintelligent. :) You are able to spell very well, good for you b:pleased
  • Slivaf - Dreamweaver
    Slivaf - Dreamweaver Posts: 2,106 Arc User
    edited November 2013
    I am fairly sure they can do that with the game still up.

    First: Ban the abuser.

    Second: Access his or her account, and use admin privileges to remove the excess orbs/refines that do not belong.

    Third: Log out/possibly 'unban' the user, and allow them to have access to their account again with a warning... that if they continue to abuse glitches our punishment will be a lot more than us just logging in removing what doesn't belong, and unbanning you.


    ---

    They do have access to our accounts, they can do what they please with each one of them, and they do monitor what each account has gotten/where it went.

    --

    I would add something else to defend OPKossy, but she has plenty of backup. <3

    Hmm instead of going directly to number 3 I have another idea... after removing the items whether they have to do it during maint or not...

    2.2: After removing items, they throw a huge event for those who didnt abuse it, and make those who abused the glitch 'regret' ever doing the glitch. (Yes this is easier said than done, as you obviously dont want an event that make everyone filthy stinking rich, but still an event that has some very nice rewards that those who abused this glitch missed out... would probably appease 90% of the people who feel they got left out. (depending on how good of a reward/event it is of course/well it 'dishes' out the rewards.)
    Ah, Mistakes are so easily made. ~ laura resnick

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  • ovenusarmanio
    ovenusarmanio Posts: 6,695 Community Moderator
    edited November 2013
    OPKossy wrote: »
    Saaaaaaaave meeeeeeeee! *clings* b:cry

    *Hides Kossy inside my cookie stash* Touch anything, and I'll throw ya to wolves!

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