Final Compensation - For All (12.12.13 UPDATED)

Burnout - Harshlands wrote: »

I think you're taking that statement too literally. There will always be those occasional unreasonable customers, but in general if a very large portion of the population desires something from your store, and you're capable of pulling it off without killing your profits, you need to do it, or you will lose those customers to other stores that are willing to satisfy their demands.

It's not a few people being unreasonable atm. There's a very large number of people who are extremely upset at this situation, and who normally don't even post on forums because they want to enjoy the game. That's not possible atm however.

I understand mods have to remove the more egregious posts, but too much censorship just makes everything worse. At times like these you have to let people complain and whine because they are LEGITIMATELY upset at the situation. They're not trying to "ruin" the forums, they just want PWI to listen to them and are getting frustrated because PWI isn't listening.

So when they say the "customer is always right", they don't mean the occasional crazy idiot who threatens to smash everything in the store, they mean the general population as a whole, basically.

In regards to the customer always being right, I'd point to stuff like the recent surge of hatred on Youtube over Google+, or things like various menu items being removed in stores that had surges of customers asking for it to be brought back to no avail but... there's really no need. Those in customer service know exactly what I'm talking about. Heck, most who have jobs that deal with the consumer market in general know exactly what I'm talking about.


As for the censorship stuff... sorry but I'm calling bull on that. Explaining things to people isn't the same as what you're trying to claim. If the mods were NOT letting people vent, this thread would probably be like... 12 pages long? If that much. It's one thing to let people vent. It's another thing to see someone posting complete ticket replies, throwing pointless spam here, or making comments involving more explicit content and then decide that it's okay to leave it here because they're just venting and not breaking any of the rules that distinctly say that stuff is prohibited.

tribells1 wrote: »

( in fact they get almost the minimum pay inside the company )

Waitwhat? Where do I go to sign up for at least some form of payment? Best I get is an occasional PM telling me thanks or that the person appreciates what I'm going through.

And on a more relevant note to the rest of your post about deleting negative comments or whatever, Mods do NOT have any obligation like that. And do actually click that link.

Slivaf - Dreamweaver wrote: »

I am fairly sure they can do that with the game still up.

First: Ban the abuser.

Second: Access his or her account, and use admin privileges to remove the excess orbs/refines that do not belong.

Third: Log out/possibly 'unban' the user, and allow them to have access to their account again with a warning... that if they continue to abuse glitches our punishment will be a lot more than us just logging in removing what doesn't belong, and unbanning you.


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They do have access to our accounts, they can do what they please with each one of them, and they do monitor what each account has gotten/where it went.

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I would add something else to defend OPKossy, but she has plenty of backup.

Then you meant temp ban. Either way they're not known for doing things like that outside of maint.

OPKossy wrote: »

I said people not you specifically. I was explaining what was going on since a couple people, yourself included, seemed to have the mistaken belief that anyone at PWI was doing the thread pruning.


The higher ups at PWE **** me off. Plain and simple. The way they treat their employees, the way they treat their games, the way they treat their players. Entire thing pisses me off to no end. It was bad enough when I didn't get to have an easier time talking to the staff that interacts with us because at least then when I was really pissed I could feign ignorance and be part of the masses with an acceptable target. Now I don't get even that and my own sense of morality has me defending the people we see for things they aren't responsible for and having to take the flak from the community I'm part of as a result.
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I deleted the first half of my reply in less then a minute after i posted it and read it again, my sarcasm got the upperhand for a bit there. But now it's up there in your reply again... And i've been working in marketing and sales for 15 years if that answers you're question. Not listening to your customers is the worst thing any sales focussed company can do. Nothing personal OPKossy, but i spend quiet some real money on this game and if something like this happened in a real life situation i wouldn't let it rest either. I think the same goes for a lot of people that are left with a lot of questions and no answers. Since PWI's bosses hide in their offices (mostly paid for by their customers), we have no other place to share or anger then here.

Angelldeath - Heavens Tear wrote: »

Then you meant temp ban. Either way they're not known for doing things like that outside of maint.

Aye you are correct I meant temp ban.

I for one think they do... do things like 'give'/take away from people outside of maint... but then again I could easily be wrong... but I do remember when I got **** they were able to locate, and return my items for me (THANKFULLY xD) outside of maint... but perhaps I am wrong... perhaps you are the one that is right. :$ I don't know. :$

PWE lost their credibility a long time ago. Pity they have such a nice game under their management.

I think a mass boycott would do them justice. Instead of fixing the problem they just made the community more angry.

TheDutchman - Raging Tide wrote: »

I deleted the first half of my reply in less then a minute after i posted it and read it again, my sarcasm got the upperhand for a bit there. But now it's up there in your reply again...

I probably loaded the page before your edit and then edited over it without realizing then. Probably not the first time it's happened to someone because of an annoying forum mechanic. b:surrender

Sorry about that.

OPKossy wrote: »

That would be so friggin awesome. At least then people would know for sure PWE was doing something and we wouldn't have a bunch of posts like... well.. what this topic has become.

You mean a topic good for nothing, where people who got nothing still see online people redeeming 12 orbs ? . And yes, i read that link, and if that is really the case, and you're not paid for modding, then i am really sorry for you, especially considering this topic replies.

LE: you're doing a CM job for PWE, and get nothing in exchange...

Noxioua - Lost City wrote: »

Kossy is a SHE. Also, she has the right o her opinions. What she actually said was that DoD may have been told to lie to us FROM HIS BOSSES. That's right, GM's have bosses! Those bosses tell them what to say, what they can and can't do, etc. Which is why she said "assuming DoD wasn't forced to lie to us."

Kossy is not trying to defend PWI. Kossy is using her skills as a mod to see both sides of the fence. She has had a rather long rant about PWI in this thread, if you went back and read you'd know.

I pity people that lie cause their boss ask them to do it, at my old job I got ask to lie and put people's lives in danger, I did refused and pretty much quit. I don't have anymore all the advantages of that job, but I still can look at myself in the mirror which is more important for me.

Of course PWI is a game and beside rage and people quitting the game I doubt their lies will kill anyone, PWI is just losing people's trust which is something that they might never get back.

I think people are not mad at DoD cause he's only the messenger, I doubt he have any power on that issue and he probably posted what he was told to post.

Kossy have the right to have a opinion, but I think the fact he's a mod and defending PWI make some people think that he's sided to PWI cause he's a mod. I'm not saying it's right of people to think that, but some people never come to forum and come now cause it's a pretty big issue and they see a mod claiming to be a player like them and yet he defend PWI. (while majority of players are mad at PWI)

I do know the difference between a mod, GM, CM and Dev, but people not use to forum maybe don't know it, so they see a green avatar defending PWI so they assume it's a PWI's employee, than after that they learn it's a player like us and I think they don't understand why a player like us is not mad at PWI.

I don't share Kossy's opinion for the fact that it's not the first time that kind of thing happen and PWI did/do nothing to make it not happen again.

Is it the abusers's fault? Yes and no, PWI did give them once again the opportunity to abuse. That's sad that there's so many abusers in PWI, but PWI should make it their top priority that their system cannot be abuse, specially with a simple ''refresh page''.

Are abusers bad? Some yes some no, some are people that was honest and never did abused before, but they got tired of been slap in the face by PWI over and over again and did think ''Well w/e, being honest give me nothing, while abusing is rewarding''. PWI show a image where abusers are the winner and honest people the losers.

''Fool me once, shame on you; fool me twice, shame on me.''

^ I feel like it's appropriate. PWI and honest players get fooled. Shame on PWI for been abuse over and over again the same way and shame on us honest players that believe PWI's promises that he won't happen again.

Okay people.

One thing I need to get cleared up here and now... and I'm putting this in big letters:

I said, and key word here, ASSUMING! As in I do not know if DoD was lied to, ordered to lie, or was given the truth! So please STOP jumping on the whole DoD is lying bit and actually read the post first!



Friggin swear it's impossible to make posts using basic English around here without SOMEONE somehow deciding that they've forgotten how the damn language works and taking something out of proportion or using it in the most asinine and boneheaded way. /grumble

Just my humble opinion about the "removal" of refinement, orbs, charms apo's etc ...

I really can not imagine PWI will put people on going through each and every account that has required the mail(s) from the redeem code for a simple reason:
Just imagine how long it would take 1 person to check which account got it, then go through logfiles to see what was the status of the toons before the code, which toon did the items go to, what was refined, where is the gear now, where are the other items, eventually find all and then put all back to how it was before...... that would take 1 person years to check all out, and they will definitely not employ an army to do it, just think of the costs.
So that option is gone ... no resetting of gear etc or even remove the items.

What's next they were going to do? Check logs to see who got mail on purpose? Very psychic person who can see if I clicked on purpose or just to refresh because I assumed it didn't work. (I know how the logs work, had own gameservers running).
(Note: I did not recieve anything I only mentioned it as an example).

What is left? IF people get perma/temp ban it's only on assumption they did abuse the page.

Because of these simple easy to reason things they can never sort all out and all is just to try to let it all blow over ....

Wouldn't even surprise me if after next maintenance 10* orbs will be on sale for a fraction of the price so all can still "get" them for way less then normal. But thinking of that I also can see it happen that in the coming expansion when refines go up the prices go down anyway. That way it's a win-win situation for PWI either way.

The more the freebies are expensive, the more the crowd feels obligated to receive it no matter what.

OPKossy wrote: »

...It's another thing to see someone posting complete ticket replies,...

Yep, that would be me, maybe others but I will take ownership.


Unrelated -

I had read the TOS. I understand that PWI has no obligation to correct their mistake but at some point enough IS ENOUGH. I am a customer and have put in some of my cash into this game; and, as such, I think I'm entitled to file a complaint, escalate to Mountain View, CA and if necessary, all the way to China.

Truth is corner office execs do not want to be bothered with stuff like this. That is where mid-management comes in to deal with it. Problem is they are not or choose not to. In either case, it appears PWI policy is to ignore problem in hopes that the player community give up.

Well I'm not going to give up. Correct this error, ban me, or put this game to rest, IGNORING ME IS NOT AN OPTION.

OPKossy wrote: »

Okay people.

One thing I need to get cleared up here and now... and I'm putting this in big letters:

I said, and key word here, ASSUMING! As in I do not know if DoD was lied to, ordered to lie, or was given the truth! So please STOP jumping on the whole DoD is lying bit and actually read the post first!



Friggin swear it's impossible to make posts using basic English around here without SOMEONE somehow deciding that they've forgotten how the damn language works and taking something out of proportion or using it in the most asinine and boneheaded way. /grumble

I agree in what you say, HOWEVER, this thread is a bit like a Chinese whisper tbh. Because there is no update, people are starting to do the inevitable, which is just assume. That CAN be possibly eradicated by a simple update to put some peoples minds at ease a little bit wouldn't you say?

ToyMaker_NOT - Raging Tide wrote: »

I had read the TOS. I understand that PWI has no obligation to correct their mistake but at some point enough IS ENOUGH. I am a customer and have put in some of my cash into this game; and, as such, I think I'm entitled to file a complaint, escalate to Mountain View, CA and if necessary, all the way to China.

I say go for it. The more people do this, the less they'll be able to ignore it and hopefully, we'll all get better service as a result. Maybe they'll even actually hire people dedicated to just one game instead of forcing their employees to do way more than they should need to be doing.