Rising Tide Hair Glitch - Send Customer Support a Ticket

Vinat - Sanctuary
Vinat - Sanctuary Posts: 1,200 Arc User
edited June 2010 in Support Desk
Darthpanda16 edit


Please run Verify first and see if that helps your issue before following the instructions below.

Then send in a ticket to Customer Support.

This has been reported and is being looked into.

If you have an ATI video chipset, please try updating your video drivers!
http://support.amd.com/us/gpudownload/Pages/index.aspx

Thanks!

Note: I am putting all previous posts on this issue into this thread.

well i log in, my hair is not only changed, but the style i had is no longer available in the menu.

and i absolutely refuse to PAY for a makeover scroll to fix this error that was forced upon me.

i want my old hair style back. seriously.

2009-10-2617-45-48.jpg


that one. not this new weird ugly thing that it is now.
Post edited by Vinat - Sanctuary on
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Comments

  • Blancheneige - Heavens Tear
    Blancheneige - Heavens Tear Posts: 1,494 Arc User
    edited December 2009
    ----coopted post by darthpanda16
    Alright, after coordinating with multiple departments to finally find out, here is the official news.

    It is not going to be changed back.

    Those of you who have contacted Customer Support have been given an answer about what to do. Those of you wanting to have your say, please contact Customer Support.

    We apologize for the inconvenience this caused you all.

    Please note that is is PWE option to change anything in the game at anytime, with, or without notice. This was one of those issues.

    Terms of Service can be read here: http://perfectworld.com/about/terms


    Did you expected a bug-free patch for this game? :o)

    That bug is quite funny actually.
    [SIGPIC][/SIGPIC]

    Thanks Brit for the sig b:laugh
  • Ninnuam - Sanctuary
    Ninnuam - Sanctuary Posts: 1,086 Arc User
    edited December 2009
    That's some big, umm eyes you got there. They really stand out.
    b:dirty
  • Vinat - Sanctuary
    Vinat - Sanctuary Posts: 1,200 Arc User
    edited December 2009
    Ninnuam - Sanctuary wrote: »
    That's some big, umm eyes you got there. They really stand out.

    lol, but also...

    -.- *slap* pervert.
  • VVhy - Sanctuary
    VVhy - Sanctuary Posts: 34 Arc User
    edited December 2009
    Ninnuam - Sanctuary wrote: »
    That's some big, umm eyes you got there. They really stand out.
    Big ears too b:chuckle
    b:laugh That is all
  • xarfox
    xarfox Posts: 0 Arc User
    edited December 2009
    Please submit a ticket with a thorough explanation of your issue and our staff will do everything they can to rectify your problem ASAP.
    [SIGPIC][/SIGPIC]
  • Chrisssss - Sanctuary
    Chrisssss - Sanctuary Posts: 531 Arc User
    edited December 2009
    o_O thats some gigantic..........error you have...
  • FooFoo_ - Heavens Tear
    FooFoo_ - Heavens Tear Posts: 26 Arc User
    edited December 2009
    I logged in as well an found i still have hair but NOT the hair I had yesterday. I should hope this gets fixed by the devs because I personally dont see where we should have to spend our money on a makeover scroll to fix your errors.
  • Vinat - Sanctuary
    Vinat - Sanctuary Posts: 1,200 Arc User
    edited December 2009
    FooFoo_ - Heavens Tear wrote: »
    I logged in as well an found i still have hair but NOT the hair I had yesterday. I should hope this gets fixed by the devs because I personally dont see where we should have to spend our money on a makeover scroll to fix your errors.

    yea but even beyond that point, my hairstyle isnt even available anymore, so even if i were willing to shell out the 2 bucks, i cant fix my problem.
  • alynci
    alynci Posts: 0 Arc User
    edited December 2009
    i'm having the same problem, and i also refuse to buy the makeover scroll for something thats not my fault
  • prnflake
    prnflake Posts: 65 Arc User
    edited December 2009
    i like her **** :)
  • Vinat - Sanctuary
    Vinat - Sanctuary Posts: 1,200 Arc User
    edited December 2009
    OH MY GOD GUYS! they are just **** -.-

    and trust me, they dont look as good without my *proper* hairstyle b:cry
  • Eris - Dreamweaver
    Eris - Dreamweaver Posts: 76 Arc User
    edited December 2009
    I had the same issue. I submitted a ticket as well.
  • Shyraen - Sanctuary
    Shyraen - Sanctuary Posts: 3 Arc User
    edited December 2009
    Same issue for me, ticket submitted, but I'm concerned as well since I don't see my original hairstyle in character selection any longer. b:sad
    b:victory Success: depends solely on the level of creativity of the person attempting the task.
  • WitchingHour - Dreamweaver
    WitchingHour - Dreamweaver Posts: 15 Arc User
    edited December 2009
    I too have the same problem, my veno had long curly/wavy black hair, now she's stuck with one mega ugly do. b:cry I submitted a ticket and i too refuse to pay for a makeover scroll and can't believe that the style i used is no longer available. I'll make do with another style i guess but NOT the one they gave me. PLEASE PLEASE find a way to fix this and thanks. ~ WitchingHour
  • Andross - Dreamweaver
    Andross - Dreamweaver Posts: 76 Arc User
    edited December 2009
    I had this problem too. My cleric had that hairstyle, and it has been replaced and is no longer available.
  • Fabric - Lost City
    Fabric - Lost City Posts: 32 Arc User
    edited December 2009
    All of your hairs were changed because of a bug fix. Before, the hairstyles you used looked different because of some weird bug. Now they fixed the bug to make the hairstyles look like what they're supposed to.

    It's the same hairstyle, but it has the original appearance. If you don't like the hairstyle, go pester PWI for some compensation makeover scrolls.
  • Carter - Lost City
    Carter - Lost City Posts: 6 Arc User
    edited December 2009
    Seems to me they only got rid of curly hair.
    My hair Style was also deleted and i've submitted a ticket hopefully they get the styles back or something.
  • gameon
    gameon Posts: 0 Arc User
    edited December 2009
    They messed up my hair too!

    I want my hair back!!!
  • Mirathyl - Sanctuary
    Mirathyl - Sanctuary Posts: 80 Arc User
    edited December 2009
    I'm glad I'm not the only one. I think I had the same hairstyle on one of my alts which has changed to some hair with a bandana in it. -.-; I already submitted a ticket so hopefully this is resolved quickly. Luckily I think it's just that one character that has a bug...so far...
    "We don't know what we're going to do when we get there, but we're not going to die without good reason."
    - Heero Yuy, Gundam Wing
    [SIGPIC][/SIGPIC]
    ~ Mirathyl
  • Eris - Dreamweaver
    Eris - Dreamweaver Posts: 76 Arc User
    edited December 2009
    x.x sorry double post
  • Mirathyl - Sanctuary
    Mirathyl - Sanctuary Posts: 80 Arc User
    edited December 2009
    Did the forum eat my post? I know I responded to this before as I have the same issue on an alt (ticket submitted though).
    "We don't know what we're going to do when we get there, but we're not going to die without good reason."
    - Heero Yuy, Gundam Wing
    [SIGPIC][/SIGPIC]
    ~ Mirathyl
  • Michael_Dark - Lost City
    Michael_Dark - Lost City Posts: 9,091 Arc User
    edited December 2009
    I have a similar issue which is much worse, not only did my hairstyle change, it changed to something horrible... I would rather have had been bald or with antennas or soemthing, but now I'm stuck with a freaking gold cup on my head. :<

    Ticket submitted.... hope they actually fix this, cause I don't even feel like playing right now. :(
    I post in forums. This one and others. That's why I post.
  • Eudana - Dreamweaver
    Eudana - Dreamweaver Posts: 3 Arc User
    edited December 2009
    Same issue, ticket submitted. I hope they fix this soon
  • FooFoo_ - Heavens Tear
    FooFoo_ - Heavens Tear Posts: 26 Arc User
    edited December 2009
    Ill reply to this again since my first post has been eaten by the forum gremlins it seems... I logged in as well to find my hairstyle changed I have not yet checked to see if my previous hairstyle is available or not.. I have submitted a ticket with pictures of my previous hairstyle and my current less than appealing hairstyle with any luck PWI will make this right with those of us who have been to the PWI hair salon an not come out happy campers.
  • Tanqueray - Lost City
    Tanqueray - Lost City Posts: 8 Arc User
    edited December 2009
    I had the same problem. Now I'm stuck with a pink wrap on my head. I would reaallllly like my hair back. b:sad
  • Michael_Dark - Lost City
    Michael_Dark - Lost City Posts: 9,091 Arc User
    edited December 2009
    And a post of mine in this thread shows up in the "topic review" but not in this post... hidden? :\
    I post in forums. This one and others. That's why I post.
  • Tanqueray - Lost City
    Tanqueray - Lost City Posts: 8 Arc User
    edited December 2009
    Apparently my first post was gobbled up as well because I don't see it anywhere :/

    But I had the same issue and I checked and the hair style is missing all together. Kinda frustrating but lets hope they fix all of this soon because I really do not like this hot pink rag on my head. It is just plain ugly.
  • Sies - Lost City
    Sies - Lost City Posts: 10 Arc User
    edited December 2009
    b:victory im a barb we dont have this problem b:pleased b:bye
  • RainbowVidel - Sanctuary
    RainbowVidel - Sanctuary Posts: 1,316 Arc User
    edited December 2009
    Fortunately for me, none of my character's hair styles were altered. But sorry to hear about yours, Vinat.
  • Poison - Heavens Tear
    Poison - Heavens Tear Posts: 1,444 Arc User
    edited December 2009
    b:chuckle I noticed this unwanted hair style change on some of my shop/storage alts. Way to go PWI!
    [SIGPIC][/SIGPIC]
This discussion has been closed.

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