Faction Icons After merge

Bump... still waiting for some communication on this issue.​​

Yes, the fastest you'll ever see it is about two weeks. Typically it will take closer to 1-2 months though.​​

eirghan wrote: »

So just curious.... Pwi is accepting icons via ticket now it seems.... Thank god. But any news regarding their accepted format/transparencies?

I think that's what we are waiting for word on, here. Those without transparent icons can make them 24 bit and submit them via ticket, but for the rest of us we are just stuck. They told me in my ticket that they could no longer use those icons but I refuse to believe that - it was possible in the past, so it should be possible now. And if it isn't possible they should work to fix their mistake and get our lost icons back.

I'm losing hope, but still waiting for at least some acknowledgement of the issue. The lack of communication on problems like this has always been what disappoints me the most.​​

It's very idiotic that they can't get our icons back. Apparently this has happened before. Yet..they brought the icons back.
So now after merge they say they can no longer do it? Are they lazy? Or that careless? At least let us use transparent backgrounds again...because this really isn't fair to all of us who've had our icons for years.

cheats69 said:

The black backgrounds are nicer than the white ones. I have yet to see any new icon be implemented with the transparent background which is really a letdown.

I have to admit my icon with the black background looks terrible, so we will probably change it to something else.



On a side note... my icon was submitted and we have it in game, yet a friend's guild who submitted 3 weeks prior to my ticket still has yet to show up.

I have no idea how they are submitting these to the game, but it really should be first submitted first applied and yet it isn't.​​

Knights resubmitted their icon slightly before Insurrect (Twilight Temple Server), yet they now have theirs and we still do not have ours.

I'm getting more and more disappointed each passing week.

chchchchia wrote: »

Really? Still no communication on this issue?

I'm beyond disappointed.

Yeah, kinda figured our new CM would have stepped in and said something. I've sent a few messages out.
At this point I can only assume that it's PWE's sworn duty to ignore their customers as much as humanly possible.​​

heero200 wrote: »

Some factions on Etherblade have a logo again they resubmitted them.

Transparent or no?​​

Hello everyone,can you please tell me how i can get my guild to lvl3?

chchchchia wrote: »

daerontasardur wrote: »

Hello everyone,can you please tell me how i can get my guild to lvl3?

Not the right thread for this question... but I think you just use coin to upgrade at the faction manager NPC.

heero200 wrote: »

Cant say I was looking for that. My faction logo is not however its got a white background so im guessing it was meant to have but not sure. If I find out ill let you know.

Edit: yes was meant to have the layer on it not the white background. LOL! A ticket has been submitted regarding this will let you know if I can find out anything else.

Yeah, that's basically the issue we are wanting addressed. Nobody who submits via ticket is able to get their original icon back if they had transparency. Many tickets have been sent regarding it with no answers on if/when it can be fixed. But it's highly unfair that only certain servers get to keep their original transparent icons and others are told that they cannot be used (especially since they are the ones that generally already got shafted in the names department).

And also... if it is the exact same file that was usable in the past, I want an answer on why it isn't usable now. If they aren't going to bother to fix what they broke they could at least make an effort to figure out how it was done in the past so that we can get them back via resubmitting. It obviously is possible or we wouldn't have ever had them.

Ah... Lets give Domino a bit longer. I get the feeling he is tied up doing the next update we will be getting soon.

After that cant really see an excuse for not at least finding out some simple answers.​​

heero200 said:

chchchchia wrote: »

daerontasardur wrote: »

Hello everyone,can you please tell me how i can get my guild to lvl3?

Not the right thread for this question... but I think you just use coin to upgrade at the faction manager NPC.

heero200 wrote: »

Cant say I was looking for that. My faction logo is not however its got a white background so im guessing it was meant to have but not sure. If I find out ill let you know.



Edit: yes was meant to have the layer on it not the white background. LOL! A ticket has been submitted regarding this will let you know if I can find out anything else.

Yeah, that's basically the issue we are wanting addressed. Nobody who submits via ticket is able to get their original icon back if they had transparency. Many tickets have been sent regarding it with no answers on if/when it can be fixed. But it's highly unfair that only certain servers get to keep their original transparent icons and others are told that they cannot be used (especially since they are the ones that generally already got shafted in the names department).



And also... if it is the exact same file that was usable in the past, I want an answer on why it isn't usable now. If they aren't going to bother to fix what they broke they could at least make an effort to figure out how it was done in the past so that we can get them back via resubmitting. It obviously is possible or we wouldn't have ever had them.



Ah... Lets give Domino a bit longer. I get the feeling he is tied up doing the next update we will be getting soon.



After that cant really see an excuse for not at least finding out some simple answers.​​

I will say this...I am a patient guy, but the delay in faction icons being uploaded is beginning to break down my patience level. There are a lot of factions on Tideswell that have been waiting for their icons, even submitting non transparent ones just so we might have them, and yet, after submitting a ticket then being told to submit another after waiting two months...doesn't bode well.

The faction icon may seem like a minescule thing, but like PWI's claim to fame with character customization, the icon is just as important for a faction's identity and I am getting really tired of having to answer, "I have no idea," once asked when we will be getting our faction icon. I have spoken to a few faction leaders in the same boat, and all are tired of the wait and run around.

iamluckingfoco wrote: »

The faction icon may seem like a minescule thing, but like PWI's claim to fame with character customization, the icon is just as important for a faction's identity and I am getting really tired of having to answer, "I have no idea," once asked when we will be getting our faction icon. I have spoken to a few faction leaders in the same boat, and all are tired of the wait and run around.

Agreed. They probably think it is no big deal, but it is quite a big deal to a lot of us. And they are making it so much worse by refusing to communicate with us on this issue. I was hopeful when we got a new CM, but I'm seriously disappointed that he can't even be bothered to toss us a "we're looking into it" after we've been waiting for months for word on this.​​

Seems this issue will be swept under the carpet. People are giving up hope and submitting new icons.

One less thing for the staff to do.