Greetings!
If you are having responsiveness issues when playing the Neverwinter beta that can’t be solved by traditional troubleshooting means, please use the following advanced steps to provide some detailed diagnostic information directly to the developers.
Keep in mind, these steps should
NOT be used for bugs encountered in-game, any known issues, general connectivity problems such as using a wireless connection, ISP problem, security software issues, or momentary lag.
Using the CrypticError report
1. With the game still running go to the game client directory
The following are the default directories for the game which will be different based on what version of Windows you have:
C:\Program Files\Cryptic Studios\Neverwinter\Live\profiler (Windows XP)
C:\Program Files (x86)\Cryptic Studios\Neverwinter\Live\profiler (64-bit Windows)
C:\Users\Public\Games\Cryptic Studios\Neverwinter\Live\profiler (Windows 7)
2. Run the CrypticError program
3. Select GameClient.exe from the list of running applications
4. Click the ‘Send’ button to submit the report
5. Note the Error Ticket ID number
Uploading the recorded data
1. Log into the game and move to the area where you are encountering the issue
2. Run the following command in the chat window: /timerRecordStart <account name>
3. Reproduce the issue that you experienced while the recorder is running
4. End the recording with /timerRecordStop
5. Find the file in the “profiler” folder of the game client directory
6. Look for a file named <account name>.profiler.pf
7. Create a text document and include a short description of the issue you encountered, what steps you have already taken to try and resolve it, your in-game
@Handle name, and the Error Ticket ID from the CrypticError report
8. Put the .pf file and the text document into a ZIP file
9. Upload the ZIP file to our FTP
FTP server: ftpcorp.crypticstudios.com
Username: nwdiagfiles
Password: !di@g4Cr1pt
Please be aware that any questionable or illegal material that is uploaded to the FTP server can result in action against your game account (and possible legal action). You can use a FTP program like FileZilla to upload the files:
http://filezilla-project.org/.
Please note that we do not offer support for the FTP upload process or the FileZilla FTP client.
Keep in mind that the developers who review the information will not directly contact you. We recommend checking the forums, official news posts on our website, and the patch notes for any updates to the issue you experienced.
Thank you for your support and for playing!
Comments
http://nw-forum.perfectworld.com/showthread.php?123701
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On the 3rd Beta I had constant game crashes and could not log in to the game with several tries as it crashes on the cryptic loading screen.
Now on the 4th Beta It crashes the same even though I have a new graphics card and freshly installed windows with game updated and all. Its only my computer and not my husbands.
I do eventually get in the game and its okay but once it starts it carries on
Beta Weekend 4 is only for Founder's pack purchasers and their friends, so if you got into BW3 from a different means, you might be out of luck. You can check this blog to see more info, and you can always pick up a Founder's Pack if you'd like to get in and play this weekend.
I am currently talking to a Lead Programmer about it and sending him files. I hope that he can resolve these issues and we can all work together to make this game launch better for all and have fun in Neverwinter! I will keep you all posted.
Very glad I bought GW2
[SIZE=-1][SIZE=-1]Memories of Krynn ( NW-DMM8MANTM ) Save The Forgotten Realms from th[SIZE=-1]e Queen of Darkness![/SIZE][/SIZE][/SIZE]
The inspiration for the Ansalon NW Foundry Project
http://nwn.starfire3d.com
Aren't you glad you paid $200
[SIZE=-1][SIZE=-1]Memories of Krynn ( NW-DMM8MANTM ) Save The Forgotten Realms from th[SIZE=-1]e Queen of Darkness![/SIZE][/SIZE][/SIZE]
The inspiration for the Ansalon NW Foundry Project
http://nwn.starfire3d.com
Hey Im getting the same error, but you can justo go the game folder like C:\Users\Public\Games\Cryptic Studios\Neverwinter\Live and in this folder run the GameClient.exe
It will skip the patch client and open the game directly....worked for me.
Hope it help you guys
Edit: I fixed with the new patch exe http://nw-forum.perfectworld.com/showthread.php?162831-Launcher-issues-Updated-here&p=2302981&viewfull=1#post2302981
The game looks promising but I can't seem to play it without crashing. I haven't even made it past the character creation screen. The game itself causes my entire system to crash, making it restart.
Is there anyway to make the crashes stop? Any help would be greatly appreciated.
My specs:
Windows 7
AMD Phenom II x4 830 2.8GHz
6 GB RAM
Nvidia GeForce GT 230
Then briefly the correct enter password screen.
Then this happens, (See attachment.)
You need to fix the launcher still.
Moshpet aka Petrock99
I thought maybe they weren't sure if they were doing something or not and decided to wait until morning because I work from home and I would make sure the internet worked then. It worked just fine for my entire shift and on afterward. When I get on the game and play for a little while, just about 10 minutes ago, my modem reset itself again.
Is it possible the game client or the servers are causing my modem to reset somehow? I've never seen this before outside of my ISP working on something in the area.
The proxy has been temporarily disabled!
I am beginning to get annoyed at how they have said nothing about it and apparently aren't doing anything to fix it. GREAT CUSTOMER SUPPORT PW, GREAT JOB
Open launcher... it starts all seems normal... get through cryptic loading screen...Then black screen..... last few times i just open up start task manager and most the time it makes the game work. today nothing just goes white and says ' Not responding ' i could walk away for a hour and it would stay the same.. really frusrating tbh this would be the 1st issue i would work on if i was a dev. cant log on = cant play. cant play = players walk away xD but the game is pretty fun tbh when i can manage to log in.
Its freezing the client too.
it says, " Error decomprising data. verifying files in the launcher may fix this issue.: Bin/Missiontags.Bin: