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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Blue Screen Issue - WORKAROUND FOUND

2

Comments

  • charononuscharononus Member Posts: 5,715 Arc User
    edited February 2013
    Prefentry GfxSettings.Antialiasing 0

    Prefentry GfxSettings.LastRecordedMSAAPerf 1.00188

    Prefentry GfxSettings.LastRecordedPerf 3500.00

    Prefentry SystemSpecs.Aticrossfiregpucount 0

    Prefentry SystemSpecs.Audiodrivername

    Prefentry SystemSpecs.Audiodriveroutput

    Prefentry SystemSpecs.Audiodriverversion

    Prefentry SystemSpecs.Audiox64checkskipped 0

    Prefentry SystemSpecs.Computername JEREMIAH-HP

    Prefentry SystemSpecs.Cpucachesize 3473408

    Prefentry SystemSpecs.Cpuidentifier "Intel64 Family 6 Model 37 Stepping 5, GenuineIntel"

    Prefentry SystemSpecs.Cpuspeed 2.393e+009

    Prefentry SystemSpecs.Diskfree 304959574016

    Prefentry SystemSpecs.Disktotal 484404359168

    Prefentry SystemSpecs.Fmodversion 0

    Prefentry SystemSpecs.Hassse 1

    Prefentry SystemSpecs.Hassse2 1

    Prefentry SystemSpecs.Isdx11enabled 1

    Prefentry SystemSpecs.Isrunningnortonav 0

    Prefentry SystemSpecs.Isunsupportedspecs 0

    Prefentry SystemSpecs.Isusingd3ddebug 0

    Prefentry SystemSpecs.Isvista 1

    Prefentry SystemSpecs.Iswine 0

    Prefentry SystemSpecs.Isx64 1

    Prefentry SystemSpecs.Material_Hardware_Supported_Features

    Prefentry SystemSpecs.Material_Supported_Features "SM20| SM20_PLUS| SM30| SM30_PLUS| SM30_HYPER"

    Prefentry SystemSpecs.Nummonitors 1

    Prefentry SystemSpecs.Numrealcpus 2

    Prefentry SystemSpecs.Numvirtualcpus 4

    Prefentry SystemSpecs.Nvidiasligpucount 0

    Prefentry SystemSpecs.Osver0_Lowversion 1

    Prefentry SystemSpecs.Osver1_Highversion 6

    Prefentry SystemSpecs.Osver2_Build 7601

    Prefentry SystemSpecs.Osver3_Servicepackmajor 1

    Prefentry SystemSpecs.Osver4_Servicepackminor 0

    Prefentry SystemSpecs.Osver5_Hostversion 6.1.7601.18015

    Prefentry SystemSpecs.Physicalmemoryavailable 2778066944

    Prefentry SystemSpecs.Physicalmemorymax 4083007488

    Prefentry SystemSpecs.Ramspeedgbs 1.31858

    Prefentry SystemSpecs.RenderingHacks REHA_NONE

    Prefentry SystemSpecs.Supporteddxversion 0

    Prefentry SystemSpecs.Svnbuildnumber 143052

    Prefentry SystemSpecs.Trivia

    Prefentry SystemSpecs.Videocarddeviceid 70

    Prefentry SystemSpecs.Videocardname "Intel(R) HD Graphics"

    Prefentry SystemSpecs.Videocardvendorid 32902

    Prefentry SystemSpecs.Videodriverstate 0

    Prefentry SystemSpecs.Videodriverversion 8.15.10.2827

    Prefentry SystemSpecs.Videomemory 1664

    Prefentry SystemSpecs.Virtualaddressspace 2147418134

    Prefentry SystemSpecs.Wineversion
  • charononuscharononus Member Posts: 5,715 Arc User
    edited February 2013
    Just a rough guess but I think it may be a directX issue. The reason being the other mmo I play Dungeons and Dragons Online has a long standing bug with the intel chipsets and directX 10/11, to get them to run you need to edit the prefs on that game and run it in 9. This may or may not be possible with this game. If it isn't I'll just wait till my new computer comes but ....
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    charononus wrote: »
    Just a rough guess but I think it may be a directX issue. The reason being the other mmo I play Dungeons and Dragons Online has a long standing bug with the intel chipsets and directX 10/11, to get them to run you need to edit the prefs on that game and run it in 9. This may or may not be possible with this game. If it isn't I'll just wait till my new computer comes but ....

    I can't say offhand what exactly causes the issue, but I can say that the issue is solved in the next patch.
  • charononuscharononus Member Posts: 5,715 Arc User
    edited February 2013
    serverguy wrote: »
    I can't say offhand what exactly causes the issue, but I can say that the issue is solved in the next patch.

    yeah it was just a guess on my part as in DDO it has the same issue with black instead of blue screenage.
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    charononus- Try this:

    Remove this line: Prefentry GfxSettings.LastRecordedMSAAPerf 1.00188
    Change "Prefentry GfxSettings.LastRecordedPerf 3500.00" to something lower... say 2000.00. So...
    Prefentry GfxSettings.LastRecordedPerf 2000.00
  • witchysparkle12witchysparkle12 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 5 Arc User
    edited February 2013
    Prefentry GfxSettings.Fullscreen 0

    that is the only line of text in the neverwinter/live/localdata/gameprefs file

    i added your lines to it anyway and it didnt work.
  • bedwyerbedwyer Member Posts: 85 Arc User
    edited February 2013
    serverguy wrote: »
    I can't say offhand what exactly causes the issue, but I can say that the issue is solved in the next patch.

    very cool, i'll have to wait for it as well, thanks for your efforts...meanwhile i'll begin searching for a larger psu and better video card, lol.
    Silverhand
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    witchysparkle12 wrote: »
    Prefentry GfxSettings.Fullscreen 0

    that is the only line of text in the neverwinter/live/localdata/gameprefs file

    i added your lines to it anyway and it didnt work.

    same with me. Maybe try the other gameprefs file
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
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  • lervoldlervold Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    here ya go serverguy. I'm noticing that mine are similar gameprefs to the other guy still not being able to use the workaround.



    Prefentry GfxSettings.Antialiasing 0
    Prefentry GfxSettings.LastRecordedMSAAPerf 1.00188
    Prefentry GfxSettings.LastRecordedPerf 2000.00
    Prefentry GfxSettings.LastRecordedPerf
    Prefentry SystemSpecs.Aticrossfiregpucount 0
    Prefentry SystemSpecs.Audiodrivername
    Prefentry SystemSpecs.Audiodriveroutput
    Prefentry SystemSpecs.Audiodriverversion
    Prefentry SystemSpecs.Audiox64checkskipped 0
    Prefentry SystemSpecs.Computername DUNGEONMASTER
    Prefentry SystemSpecs.Cpucachesize 3473408
    Prefentry SystemSpecs.Cpuidentifier "Intel64 Family 6 Model 37 Stepping 2, GenuineIntel"
    Prefentry SystemSpecs.Cpuspeed 2.128e+009
    Prefentry SystemSpecs.Diskfree 166861733888
    Prefentry SystemSpecs.Disktotal 500000878592
    Prefentry SystemSpecs.Fmodversion 0
    Prefentry SystemSpecs.Hassse 1
    Prefentry SystemSpecs.Hassse2 1
    Prefentry SystemSpecs.Isdx11enabled 1
    Prefentry SystemSpecs.Isrunningnortonav 0
    Prefentry SystemSpecs.Isunsupportedspecs 0
    Prefentry SystemSpecs.Isusingd3ddebug 0
    Prefentry SystemSpecs.Isvista 1
    Prefentry SystemSpecs.Iswine 0
    Prefentry SystemSpecs.Isx64 1
    Prefentry SystemSpecs.Material_Hardware_Supported_Features
    Prefentry SystemSpecs.Material_Supported_Features "SM20| SM20_PLUS| SM30| SM30_PLUS| SM30_HYPER"
    Prefentry SystemSpecs.Nummonitors 1
    Prefentry SystemSpecs.Numrealcpus 2
    Prefentry SystemSpecs.Numvirtualcpus 4
    Prefentry SystemSpecs.Nvidiasligpucount 0
    Prefentry SystemSpecs.Osver0_Lowversion 1
    Prefentry SystemSpecs.Osver1_Highversion 6
    Prefentry SystemSpecs.Osver2_Build 7601
    Prefentry SystemSpecs.Osver3_Servicepackmajor 1
    Prefentry SystemSpecs.Osver4_Servicepackminor 0
    Prefentry SystemSpecs.Osver5_Hostversion 6.1.7601.18015
    Prefentry SystemSpecs.Physicalmemoryavailable 2328526848
    Prefentry SystemSpecs.Physicalmemorymax 4084064256
    Prefentry SystemSpecs.Ramspeedgbs 1.66926
    Prefentry SystemSpecs.RenderingHacks REHA_NONE
    Prefentry SystemSpecs.Supporteddxversion 0
    Prefentry SystemSpecs.Svnbuildnumber 143052
    Prefentry SystemSpecs.Trivia
    Prefentry SystemSpecs.Videocarddeviceid 70
    Prefentry SystemSpecs.Videocardname "Intel(R) HD Graphics"
    Prefentry SystemSpecs.Videocardvendorid 32902
    Prefentry SystemSpecs.Videodriverstate 0
    Prefentry SystemSpecs.Videodriverversion 8.15.10.2827
    Prefentry SystemSpecs.Videomemory 1664
    Prefentry SystemSpecs.Virtualaddressspace 2147418134
    Prefentry SystemSpecs.Wineversion
  • lervoldlervold Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    serverguy wrote: »
    charononus- Try this:

    Remove this line: Prefentry GfxSettings.LastRecordedMSAAPerf 1.00188
    Change "Prefentry GfxSettings.LastRecordedPerf 3500.00" to something lower... say 2000.00. So...
    Prefentry GfxSettings.LastRecordedPerf 2000.00

    Didn't work for me, also I hope you got to sleep. ahhahahaha
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    hey could someone post what the file normally looks like

    you find it under Cryptic Studios>Neverwinter>live>localdata>gameprefs.pref just drag it into notepad copy it and paste it into a post here
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    I have an Idea. I was wondering if looking in STOs game prefs and changing it to those will fix it. I can run STO so...
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • lervoldlervold Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    serverguy wrote: »
    All of the people who ran into this problem were running Intel Graphics video cards.

    You're sure that the patch will fix the problem running with Intel Graphics video cards?
  • lervoldlervold Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited February 2013
    deathssickle wrote: »
    I have an Idea. I was wondering if looking in STOs game prefs and changing it to those will fix it. I can run STO so...

    Keep me posted please, I've been trying your little ideas too. It doesn't yield any results but it makes me feel like I'm doing something other than hit refresh. hahahaaha
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    Im reinstalling STO
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    I removed before to make sure it wasnt what was causing the problem
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • mrbludgottmrbludgott Member, Neverwinter Beta Users Posts: 3 Arc User
    edited February 2013
    Im looking in the Live folder and dont have a localdata folder at all in there. The closest I have is a localdata folder in my Cryptic Studios folder and the gameprefs in that one dont even have any of the gfxsettings lines.
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    mrbludgott wrote: »
    Im looking in the Live folder and dont have a localdata folder at all in there. The closest I have is a localdata folder in my Cryptic Studios folder and the gameprefs in that one dont even have any of the gfxsettings lines.

    try restarting you pc the file should appear
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • mrbludgottmrbludgott Member, Neverwinter Beta Users Posts: 3 Arc User
    edited February 2013
    Im still not seeing any localdata folder and I restarted my computer
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    you ran the client first right?
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • mrbludgottmrbludgott Member, Neverwinter Beta Users Posts: 3 Arc User
    edited February 2013
    Yup. I uninstalled and reinstalled too still nothing. Im guessing that Im not going to be playing in the beta.
  • bedwyerbedwyer Member Posts: 85 Arc User
    edited February 2013
    serverguy wrote: »
    If you are experiencing the blue screen issue, try out the settings I posted. Frankly, I haven't seen anyone try them so I am not sure they will make a difference. However, our programmers believe it will. If you are not experiencing the blue screen, then I wouldn't worry about it. To be clear, the min specs for Neverwinter include an ATI or Nvidia graphics card with 128MB of Video Memory.

    You can find the minimum and recommended specs here: http://nw.perfectworld.com/about/faq

    ok, thanks for all your help, couldn't wait for patch...got itchy, so i replaced stupid intel chipset with new card and psu, i am in game now and running smoothly...however i can't access the materials from the founders pack...lil' Help maybe?
    Silverhand
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    mrbludgott wrote: »
    Yup. I uninstalled and reinstalled too still nothing. Im guessing that Im not going to be playing in the beta.

    The \Localdata folder is not created until you run the Game Client. Running the Launcher/Patcher is no enough. When you first run the Game Client, it does a couple tests to estimate the power of your system.
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    bedwyer wrote: »
    ok, thanks for all your help, couldn't wait for patch...got itchy, so i replaced stupid intel chipset with new card and psu, i am in game now and running smoothly...however i can't access the materials from the founders pack...lil' Help maybe?

    I don't believe the founders pack items are available yet. You will get them once they are released.
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    deathssickle wrote: »
    I have an Idea. I was wondering if looking in STOs game prefs and changing it to those will fix it. I can run STO so...

    That's a very good idea. If it works, could you post what your STO's game prefs file looks like?
  • deathssickledeathssickle Member Posts: 0 Arc User
    edited February 2013
    serverguy wrote: »
    The \Localdata folder is not created until you run the Game Client. Running the Launcher/Patcher is no enough. When you first run the Game Client, it does a couple tests to estimate the power of your system.

    Unfortunately, for some it isnt making the folder, and for others it only has one text entry in the file
    I am usually Deaths Crowbar.


    Anyone still searching for guilds you can check out HCG Hardcore Christian Gamers.
    NW FAQ | HCG NW Host Site
    [SIGPIC][/SIGPIC]
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    lervold wrote: »
    You're sure that the patch will fix the problem running with Intel Graphics video cards?

    Our graphics programmers are convinced that they found and resolved the bug. So, it seems extremely likely that the patch will fix it.
  • serverguyserverguy Member, NW_CrypticDev, Cryptic Developers Posts: 24 Arc User
    edited February 2013
    deathssickle wrote: »
    Unfortunately, for some it isnt making the folder, and for others it only has one text entry in the file

    Hmm... well I think I'm out of ideas. Tweaking the perfs file was the last possible option we got from the programmers other than waiting for the patch. If the file isn't even being properly created, then we either need to build the files manually (which has not had good results) or find pre-built and working files from someone who was able to get it to work (which we have not seen yet).

    Sidenote... while I am not sure, I have heard chirpings of a possible patch tonight. I'd give it a 50% chance of happening. If it does happen, it'll be later in the evening... maybe midnight or 1am PST.
  • angelforhireangelforhire Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 8 Arc User
    edited February 2013
    14593375
    I tried the trick you offered and it didn't work on mine. I do have it up and running on my roommates computer for now though
  • dreveardrevear Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 10 Arc User
    edited February 2013
    Thank you serverguy for all you have done with this issue and communicating with all of us on this forum.
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