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Make-good Update - [PS] Freezing Issues
nitocris83
Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer
Update February 8, 2022
As a thank you for your patience and understanding these past few days, all PS players can now claim the following gifts in the RCA. Items must be claimed by February 22, 7:30am PT.
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Update February 5, 2022
Maintenance will be performed today to address one of the crash issues. Patch Notes discussion thread is available here.
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Update February 4, 2022
Roughly 80-90% of crashes and freezes have been resolved after this morning's PS patch but we are aware of additional crashing reports on PS. We continue to attempt to internally repro these crashes, including with impacted character containers, and have narrowed it down to two separate issues. Each of the two issues is being worked on by a dedicated engineer and we aim to release a fix as soon as one is available. Because of this, future fixes may only address one issue at a time.
We will provide additional updates when available. We appreciate your understanding in this matter.
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Update 2 February 3, 2022
A fix for this issue will be released tomorrow with a patch. Patch Notes discussion thread can be found here.
A make good will be made available early next week once we have verified post-patch build stability. This make good will include an extension of VIP for VIP members and additional gifts.
Update February 3, 2022
We continue to work on the build containing the fix for the existing freeze issue. We are also working on a makegood for PS players - this will be done once a fix is live and confirmed stable. Thank you again for all your patience.
****
Neverwinter PlayStation Players with a PS friends list above a certain threshold may be experiencing a freeze that was obscured by the crash resolved earlier today. Once detected, a fix was identified and we hope to have it out Feb. 2 or 3.
Thank you for your patience.
As a thank you for your patience and understanding these past few days, all PS players can now claim the following gifts in the RCA. Items must be claimed by February 22, 7:30am PT.
- Free Legendary Insignia Choice Pack
- Free 20 Companion Upgrade Tokens
- Free 20 Mount Upgrade Tokens
- Free 10 Genie's Gifts
****
Update February 5, 2022
Maintenance will be performed today to address one of the crash issues. Patch Notes discussion thread is available here.
****
Update February 4, 2022
Roughly 80-90% of crashes and freezes have been resolved after this morning's PS patch but we are aware of additional crashing reports on PS. We continue to attempt to internally repro these crashes, including with impacted character containers, and have narrowed it down to two separate issues. Each of the two issues is being worked on by a dedicated engineer and we aim to release a fix as soon as one is available. Because of this, future fixes may only address one issue at a time.
We will provide additional updates when available. We appreciate your understanding in this matter.
****
Update 2 February 3, 2022
A fix for this issue will be released tomorrow with a patch. Patch Notes discussion thread can be found here.
A make good will be made available early next week once we have verified post-patch build stability. This make good will include an extension of VIP for VIP members and additional gifts.
Update February 3, 2022
We continue to work on the build containing the fix for the existing freeze issue. We are also working on a makegood for PS players - this will be done once a fix is live and confirmed stable. Thank you again for all your patience.
****
Neverwinter PlayStation Players with a PS friends list above a certain threshold may be experiencing a freeze that was obscured by the crash resolved earlier today. Once detected, a fix was identified and we hope to have it out Feb. 2 or 3.
Thank you for your patience.
Post edited by nitocris83 on
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Comments
I have only 5 people on my friend list.
It's hard to believe that people added <font color="orange">HAMSTER</font> amount people while mod 22 rolled out.
I own a ps4 and ps5 and I get freezes on both consoles.
> Neverwinter PlayStation Players with a PS friends list above a certain threshold may be experiencing a freeze that was obscured by the crash resolved earlier today. Once detected, a fix was identified and we hope to have it out Feb. 2 or 3.
>
> Thank you for your patience.
Lies. My son's account has literally one friend on it and it freezes too. Is the threshold one? Also, who handles the patch notes that they can't even be bothered to do anything besides copy and paste the same (literally word for word) patch notes for the unsuccessful patch you rolled out yesterday?
Things have never seemed to have been tested as much as they should before they're pushed through on PS.
Heck, we still have bugs that came with mod 21... Lol
> Neverwinter PlayStation Players with a PS friends list above a certain threshold may be experiencing a freeze that was obscured by the crash resolved earlier today. Once detected, a fix was identified and we hope to have it out Feb. 2 or 3.
>
> Thank you for your patience.
Please Fix IT , it's still freezing !
> I wish you guys would've taken the extra week instead of rushing it out the door broken as hell.
this is cyber punk all over again
riends lists? i got less then 25 friends on my list.... are you sure its friendslists?.... are you SUUUURE or is this jus standard PR to try and poassify the communnity? because NOW this is seriously HUMILIATING for a game thats been out SO long now........
My point, may be the problem isn't just with the friends list, but it's combined with the ignore list?
Anyway, if someone can clear out their friends and ignore list, then at the very least it can be ruled out that the issue comes from either one of those lists. Good luck with finding and fixing the bug causing the problem here.
Edit: from Reddit
https://www.reddit.com/r/Neverwinter/comments/sjmvbm/it_is_friend_list_related/
looks like clearing the friends list does help...
The temporary fix of spamming circle and ps button on load up suggests there is a coding issue on startup, I don't see how friends have anything to do with this, my gf has no issues logging in and she has more friends in her list than I do while I log in and freeze with in seconds unless using the temporary fix which is player found not even suggested by cryptic which suggests they have no idea or have done 0 real testing of this issue.
It looks real bad when a player finds a temporary button combination fix while the developers pretty much suggests nuking the friend list which does nothing to fix the issue.
> I deleted all my friends on PSN and I was able to login with no freezes... but on the other hand I have 0 friends now
Yeah I'm not doing that. Get your sh*t together devs. Please?