PS4 graphic glitch

nitocris83 · January 2017

1/23/17
Tomorrow's maintenance will include a fix for this issue. For more info, please check out the patch notes.

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1/19/17
We have identified a fix for this issue and have submitted for internal testing. We do not have an ETA on when the fix will be implemented on live but we are working as fast as possible while doing the proper checks.

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1/18/17
We are aware of players experiencing graphic glitches and issues across various instances. We are working on identifying a fix for this and will provide updates when available.

cannaya · January 2017

On my gwf im having the red message "you are taking damage" even when im afk in moonstone mask. I have try to remove all my companion, all my mount, all my gear, relog, restart, shutdown, wait 2 maintenance, but the problem is still present. When I do my shopping at the AH I can see this very annoying message 10 time a minute. I have contact support and they did forward me here.

bigrong49 · January 2017

After completing Dread Forge I made my way to phantasmal fortress as soon as I entered the Underwing my screen started shaking and went black. I was able to access the menu and teleport to protector's enclave but everytime I returned where the area title appears on HUD it repeated the same behavior. Any quest that I have over there will not be complete because of the bug.

sporkspwn · January 2017

Sea of Moving Ice has gone live and with the update, unsurprisingly NEW BUGS. I don't know how an update for a new area caused the Drowned Shore (and according to my alliance mates, the Thayan campaign area) so buggy, but it's happened. I try to enter through the barrier blocking the water node and get stuck in the barrier where my screen glitches out and I have to defeat myself to get out of the situation, I can use the menu and map but once I try to exit out of them it stays on screen and is very frustrating. The screenshot is from yesterday after the patch went live.

Today I tried again and the same thing happened but now I can move forward and back a couple times and I'll get unstuck until I move my camera past the barrier or move forward and my camera tries to follow me past the barrier but gets stuck and same thing happens...
PLEASE FIX THIS!! I need to finish this quest in order to get gear and advance in the Drowned Shore campaign to get my boon and finish elemental evil. Tell you what's evil: A BUG THAT PREVENTS YOU FROM ADVANCING IN THE CAMPAIGN

sporkspwn · January 2017

Screenshot of the bug: http://imgur.com/a/bk7Ls

yazany7 · January 2017

there is a mission at helm's hold map THE SANATORIUM at the end of it when u reach the stairs the screen just stops i try it many times with 3char and the same

raven1fist · January 2017

I'm in the graveyard doing a questline and neither using the I am stuck or defeat me method works. I'm hoping that reinstalling an older save might work. This is the first problem I've encountered. Hope it is resolved soon.

timbothynz · January 2017

Yip same at Stormfen, fight first 3 guys and then as you enter the zone it freezes and I have no other stuff to do at this stage.

valkos · January 2017

Hi

I'm on the campaign step, Chapter 4, the Helm of Bruenor Battlehammer. On entering the zone and fighting the first group of mobs, the screen starts to overlap badly, eventually freezing completely.

I've tried re-starting multiple times but the problem is still there, its a shame as I cannot progress the campaign.

geluchi · January 2017

Don't cross the Underwing at Dread Ring. Everytime, getting stuck. Who's gonna give all the injury kits i had to use back?

And pls, quit with the anoying Camera shake feat, i just disabled yesterday, but keeps enabling everytime i enter the game.

Unknown · January 2017

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ravenskya · January 2017

I couldn't get into the Underwing in Dreadring

Two of my guildies can't do Neverdeath

The only way we found to get the skipping to stop is to use defeat me - but you still can't cross whatever magical barrier that is.

ravenskya · January 2017

Same thing here - tried all 3 entrances to the underwing and couldn't get into any of them

dimitri949 · January 2017

Same with every single person I know. Happens in neverdeath too.

ravenskya · January 2017

Apparently it also happens in Mt. Hotenow

beckylunatic · January 2017

There appears to be a correlation with reports of the graphics flipping their hamster and locations where an area transition applies a filter. Someone initially thought it was Shadowfell, but it's also underwater, flames, and probably some other ones I can't visualize at the moment.

tigerdrsk · January 2017

I have to agree with beckylunatic as it seems those areas are the ones that are affected, and I think it also comes into the effect of having that bugged camera shake involved as well. with that feature due to the nature of the filters of certain areas, it seems the camera is constantly shaking or trying to redraw the area due to the added visuals that are normally there.

If you remove camera shaking that might just resolve the issue entirely. I don't see how that was something console players needed as it just increases motion sickness or worse. Personally I think i get the motion sickness with it on and i've barely been able to keep it off when i try to switch characters and it persists to be on even when being saved and exited of being turned off in options.

I don't see anything to boast about why we would need a feature like this when the only thing realistic enough for satisfying shakes is vibration of controllers.

One work around aside defeating yourself in these areas is to use the minimap to move back the way you came. As long as you stay out of filtered areas like underwing the game behaves normally. I was able to test this myself and seemed to work.

Though the problem is certain dungeons that do this and all I can suggest is log out of that specific character and wait over 5 mins for your character to be booted back to an area or enclave and it should be normal again. That is if you don't have vip to escape.

drakenaar · January 2017

I also had the same problem in Fireguard Fortess quest. Is there a way to fix it???

snodgey · January 2017

valkos said:
Hi

I'm on the campaign step, Chapter 4, the Helm of Bruenor Battlehammer. On entering the zone and fighting the first group of mobs, the screen starts to overlap badly, eventually freezing completely.

I've tried re-starting multiple times but the problem is still there, its a shame as I cannot progress the campaign.

I feel your pain, I also got this one - I even tried fighting through it by using mini map and bashing the buttons to kills mobs, which worked until I get to "face" Candelaria - because I can't see her I eventually die. I'll just have to start the elemental evil campaign.

I know the above sounds desperate but had it happen a couple of times since the patch and the previous few times I managed to get through the glitched part of the map - it seems on this quest the whole map is fooked.

muramune99 · January 2017

Same issue in Dread Ring.
You can view what I recorded in Dread Ring here

Unknown · January 2017

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burner73 · January 2017

im having the same problem at opening the way quest line i would hope you fix this soon before the quest line is unuseable to me because leveling fast

nachoguy94 · January 2017

Just ran into this one as well. I sent in a support ticket. I really hope they pluck my character out of Evernight/Shadowfell zone so I can at least do other stuff. I literally can't exit the zone since I tried doing the quest blind and it closes off the portal you could normally use to leave.

couze · January 2017

I have been helping players all day with this quest. While it is not a fix, a work around involves using the minimap to guide yourself to the seals and shadowlock. After that the treasure is at coordinates (442, 516). Hope this helps until we get a fix.

valkos · January 2017

Hi

When entering this instance, the game starts overwriting immediately and freezes, nothing seems to work to stop this.

niiz · January 2017

same here screen acts weird cannot continue quest

rodrigozeba1 · January 2017

Dread Ring is unplayable. Bug, bugs every where. The screen freezes, mob names repeting, etc

markeen · January 2017

Screen shakes bad, hud smudges screen becomes pixelated can't move or see enemies. Just a whole lot of broken. Just in the underwing area

markeen · January 2017

I didn't see this post when I made mine a moment ago but yes. Same issue, across all instances happening to multiple players.

satanusx · January 2017

Mine is happening at Mount Hotenow in Fireguard Fortress. I can't even fight the first 3 fire archons that show up without the glitch happening. Thankfully the "Defeat Me" option works but I end up wasting Injury Kits, so I have to put that campaign on hold. :(

drno718 · January 2017

When I try to do the Neverdeath quest 'Opening The Way' I get stuck after going thru the portal and trying to move into the Shadowfell area. The video seems to stick and not redraw properly. The image shakes, darkens, and freezes. I loose control of my character and have to log out or use my VIP signpost to get out of the area.

PS4 graphic glitch

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