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Hi All, Jumping in here quickly. We are making changes to both the Jubilee Trader and North Terrace Vendor with tomorrow’s patch. Both of these Stronghold features were released accidentally before they were ready for the players. Following tomorrow’s maintenance, we will be fixing the North Terrace Vendor to allow the…
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Following our statement about the Trade Bar Store update, we have distributed the promised coalescent wards and wards/ruby pack to players. To redeem these, players will have to log out and back in. The items are redeemable via an in-game mail, so please check your mailboxes. All items distributed as gifts will be bound to…
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Hi All, Jumping in here again. I know there are a few threads that are discussing this, but I'm hoping that I'm hitting one that is active with discussion. In terms of an official response, we're in the process of finalizing the information that we are wanting to post. When I say finalizing, I mean that it is written and…
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Hi All, First off, I want to say that we appreciate the continued feedback and are listening to absolutely everything that is being said right now. Our team is having discussions about the situation regarding the Trade Bar store item removals and the adjustment to the scheduled events, and are looking at what we can do. I…
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People were wrongfully banned because they had opened what was dictated as a large quantity of parcels. I have reiterated to our team that there are scenarios where people had a large amount of characters and were able to open that quantity of parcels.
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Yes, you should be able to open as many parcels as you have characters.
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Another update here. Our team is currently re-assessing all the bans that have been placed yesterday. They are in the process of reviewing accounts right now. If you still have questions, please submit a ticket to our official customer support channels.
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Hi All, We spotted this issue last night and I responded on another thread. Our team is aware and making it a top priority to fix this today. Sorry for the inconvenience. I'm heading into the office soon and will update once we hear more. Alex
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Hi All, Jumping in quickly. We're talking to our teams to see what is going on with this. My hope is that we'll have an update for you by 11 am PT tomorrow (12/23). I know people are wanting to participate in the winter festival and we want that to. It's one of our top priorities to get this resolved tomorrow. Alex
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I've read through all the responses here. Our team is considering all the feedback that we're receiving as we review and action on the astral diamonds situation.
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I know this isn't the answer that people want, but we evaluate everything as a whole. You brought up things like Stronghold and transmutation costs, which are definitely popping up in conversations that we have internally. Once we have details on what will change, we will absolutely let everyone know. In-game economies are…
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The reason why we aren't doing double AD is because we are still investigating AD as a whole. Our team wants to make sure we fix the foundation of the system before we start adding other variables to it. We know players are interested in generating AD and we want to make it so you can. There will be x2 AD opportunities…
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Hi everyone, Quick update here. Our team was made some adjustments to the event leading into it going live this past week. Unfortunately, we communicated the event before it was fully set in stone. I believe the double AD is still being switched with something else, but I need to confirm that with our team. Once we have…
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This should be resolved now. Thanks for helping with the charity and sorry that it took so long to get the rewards to you.
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I can take a look at this. Shooting over a PM.
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The companions were granted directly to athe group of players that participated, so no one who didn't participate should receive them. Hopefully that answers you question!
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A final update to this. All the correct companions should be available. They are claimable via the Rewards Claim Agent in the Promo tab. They should all be account-wide as well.
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These companions should be added now and claimed under the Promo tab at the RCA. These all should be available account wide now.
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Testing is proving positive. I should have fixed account-bound companions for all those that participated in the charge bonus promotion by mid-day tomorrow. This includes the Death Slaad, Phase Spider and Black Death Scorpion.
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Jumping in here as I've been talking with our team. We are looking to re-allocate (i.e. re-distribute) these rewards. Our team needs to test one last thing and then we will go ahead with distribution. Right now, the companion that isn't available is the old version that is not account bound. To be clear, I'm not sure why…
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Blog post is now live: http://www.arcgames.com/en/games/neverwinter/news/detail/9656413-developer-note%3A-state-of-astral-diamonds This is the beginning of what we're doing. Our teams are still evaluating all aspects of the game and how they relate to the AD economy. Definitely keep the feedback coming as we're reading…
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Don't lay on the floor! It's dirty down there!
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Hey there, I can confirm that there is still a message going out today. We're actually wrapping up the final bits and pieces of this. There are definitely some changes coming to the AD economy that reflect a lot of community feedback that we have been receiving. Here is my tried and true standby for more information :) Alex
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Jumping in here. There was an event on the calendar. It isn't visible on the calendar anymore. I would say that being in Neverwinter around that time would be a good idea, but that's all I can say now.
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There's nothing funny about dwarfs.
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#DorfForPresident
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This is an official response that, yes, bringing back the dungeons will happen. It isn't just a want. We are going to bring them back. Can't share more details outside of that.
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Looking into this again. I'll get some people on it.
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Quick clarification as I'm digging into this some more. Is this in your actual item bag or the Riches tab? What item are you talking about? The Charm or the Token? EDIT: Can you try clearing some of your currencies in the Riches tab? It may be taking up that inventory space.
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Let me see if I can dig up some more info on this.