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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Updates on Bans/Suspensions (December 22, 2015)

yetweallfalldownyetweallfalldown Member Posts: 134 Arc User
edited December 2015 in General Discussion (PC)
Hi Everyone,

We have seen over the past day that there are several individuals who are claiming to have been either banned or suspended from Neverwinter on Xbox One or PC. We wanted to update the community on why and how this has happened. Here is a quick overview of the situation:
  1. Perma-bans: Reading through this thread, it doesn't sound like this applies to any of you. Our team has identified accounts through several data files including playtime and character log. It is fairly clear to the group that the data coming back isn't usual behavior for an individual, which leads us to believe that this account is botting. Those individuals received a perma-ban.
  2. Temporary Suspensions: There is another group of individuals that, based on data coming from the game, have purchased in-game currency from third-party websites. Purchasing currency violates our in-game policies for the game and is not something that we condone with players. These suspensions will go away after three days.
If you feel that you have been flagged incorrectly for these bans, please reach out to our customer service team. Please note that they do have an influx of tickets coming in and will need time to respond. Turn around time should be about 24-hours.

Alex
Communications Manager - Perfect World Entertainment
| Support | [YouTube | Personal Twitter
Post edited by strumslinger on

Comments

  • strumslingerstrumslinger Member, NW_CrypticDev, Cryptic Developer Posts: 1,724 Cryptic Developer
    There are currently a number of players who have been banned on December 22. If you are one of these players and have done nothing wrong, please submit a ticket to our customer service so they can review your account.


    Call me Andy (or Strum, or Spider-Man)!
    Follow Neverwinter on Twitter: NeverwinterGame 
    Like Neverwinter on Facebook: Neverwinter
    Follow me on Twitter: StrumSlinger

  • yetweallfalldownyetweallfalldown Member Posts: 134 Arc User
    strumslinger said:

    There are currently a number of players who have been banned on December 22. If you are one of these players and have done nothing wrong, please submit a ticket to our customer service so they can review your account.

    Another update here. Our team is currently re-assessing all the bans that have been placed yesterday. They are in the process of reviewing accounts right now. If you still have questions, please submit a ticket to our official customer support channels.
    Communications Manager - Perfect World Entertainment
    | Support | [YouTube | Personal Twitter
  • strumslingerstrumslinger Member, NW_CrypticDev, Cryptic Developer Posts: 1,724 Cryptic Developer
    Opening Starlight Parcels on multiple characters should be completely fine now. Please continue to participate in the Winter Festival.

    Thank you for being patient as we resolved the issue and we apologize for any inconveniences we may have caused.


    Call me Andy (or Strum, or Spider-Man)!
    Follow Neverwinter on Twitter: NeverwinterGame 
    Like Neverwinter on Facebook: Neverwinter
    Follow me on Twitter: StrumSlinger

This discussion has been closed.