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I agree there seems to be no CS prioritizing at all. You have some sort of automated system that will send out emails, you could easily implement some sort of threat level or priority level system. I mean I have had my account stolen now for 70 hours, I have received nothing but automated junk. It is really getting under…
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I am glad they implemented this however it must have happened in the last 60 hours because I have account guard emails still in my inbox where I was using it. with cookies off so that i had to use it every time I logged in to the gateway. I personally think the gateway was hacked and that is how they got the information. I…
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I feel for the OP. I had the same thing happen to me, however the people talking about how it is how things are done, why do they have account guard? I mean should it not account guard account changes? I mean what good is it to guard against logging into the game or gateway when all they need do is log in to the web site…
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Yeah I had a founders pack. HAD.. Someone somehow got ahold of my login information even though I did setup the account guard and low and behold.. he.. they do not account guard account changes. Who would have thought that. Anyway 60 hours and no response. Nothing but automated BS. I had to make this account since I cannot…
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Weel in case your wondering going on 60 hours and not a peep on the forums from anyone in any position to do anything nor a response from CS.
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I had my account stolen from me almost 48 hours ago. I have had zero response other than automated junk. I have also spend real money, more than 60 and this is not my account. This is a new one I needed to make to get on here to do anything. What happened is that someone somehow took my login which is not a name I ever use…
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I purchased a Hero of the North pack, However as you can see I no longer have it. I am highly upset about it. I had my account stolen from me almost 48 hours ago. I have had zero response other than automated junk. I have also spend real money, more than 60 and this is not my account. This is a new one I needed to make to…
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Agreed I had my account stolen from me after I had spent real money on it, nothing 48 hours and nothing. You think Account stolen since there is some personal information in it would bring up a red flag. No not for me anyway. I agree very poor customer service. You would think with the number of games they have that issues…
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I had my account stolen from me almost 48 hours ago. I have had zero response other than automated junk. I have also spend real money, more than 60 and this is not my account. This is a new one I needed to make to get on here to do anything. What happened is that someone somehow took my login which is not a name I ever use…