Not showing in my wallet but they deducted the money from my account and sent my a confirmation email for both transactions. As well as the confirmation emails from money bookers. Money bookers and bank withdrawal confirmed with phone calls. So the money is gone. Perfect world sent acknowledgement via email but no trace of…
that does not make me feel good at all. and is very concerning. i have provided proof. both with emails from perfect world confirming the purchase and with statements from moneybookers ticket confirmation emails. i have tried everything possible short of giving them access to my bank account (for obvious reasons) if it is…
sadly i have opened a ticket almost 3 days ago. and tried calling customer service (on hold over 4 hours). have bank confirmation and email confirmation from perfect world but no zen. the funds have been removed from my account. i forwarded them proof in case of any difficulty. it has still been almost 3 days and the only…
any mods mind looking into this for us poor peons? feeling really abandoned right now. the proper channels are failing us. thanks and i will try to bake cookies if you help me. :)
lol...irony may be a very accurate term. *wink* wonder if it helps if we cross our eyes, toes and legs as well as crossing our fingers.... just a thought
i am just sick inside over this. spending hours on the phone with not even a person to pick up on the other end. a form letter response saying they are closing my ticket as solved but they are not refunding me my $200 or crediting me my zen. i can't get a real response from anyone. i am starting to think i will have to…
did that. with my boyfriend. no hat for either of us. same for both my hero accounts and his guardian account. made sure to sign in during that time frame just for the hats but guess we weren't cool enough. lol. not a biggie. would like the hat but will live without it. just wish they would respond to my 7 day old ticket.…
indeed this is where it is but not all of us can claim it even though we were part of the stress test weekend. i opened a ticket 5/1/13 and have not even received an automated "canned" response. *sad face*
you are absolutely correct with this. i spent a whole day while away from my pc running gateway to collect astral diamonds. nothing was credited to my character despite multiple missions. hopefully they fix this. i have ceased using gateway from this point forward. edit:yes, i have filed a few bug reports but no tickets as…
Has anyone had any luck with this yet? I have still not had any help from customer service other than an email stating they were going to close my ticket as "resolved" without crediting me my ZEN or refunding me my $200. I am at an absolute loss of what to do. i do not want to be banned by having my financial institution…
just passed the 24 hour mark for me. *sigh* all confirmed with bank and moneybooker (skrill) that everything was approved and money removed from my account. no sign of anything from perfect world. as i mentioned in another thread, i spent 4 hours trying to reach perfect world on the phone. cound not even get anyone to…
unfortunately have tried calling them. for over 4 hours. (happens to be my day off) no one will answer. just keeps saying they are busy for about 10 to 15 minutes and then i am automatically disconnected. it is super frustrating. their support tickets are the only way of reaching them and no one is responding to those. :(…
do you have a contact number for us? i have been trying the main number all day (literally 4 hours) it just says agents are busy, says to try later, and disconnects me. no way to even leave a message. no one is responding to support tickets. i have tried going through all the proper channels but it is not getting me…
i am sure they are just really bogged down because of launch. it would be very nice if we could have some sort of official statement that they are looking into problems, though. it's easier to be patient when you don't feel like you are the only one with the problem.
same problem here. $200 zen removed from my debit card, received emails confirming but no zen in perfect world account. opened ticket, no response. have been on the phone over an hour but can't get through. guessing we are not the only ones with this problem. my bad for taking another chance with buying zen.
Lol! Thanks for the support and the giggles. You made me smile! Hope you have a wonderful rest of you day and hopefully no customer service craziness! :-D definitely appreciate your sense of humor! :-)
This is only true if the transaction is not kept in pending status by perfect world. Zen is not transferrable if perfect world does not activate. American express has approved my payment. Perfect world still has it in a pending queue. For over a day and a half. So, yes, this IS the their problem. it is not a reading…
I think (am hoping) it was a one time bug because I was able to make a purchase afterwards with the same account (living dangerously I guess....lol) Still hopefully we will eventually get a dev response with some more definite information. :) thanks for the good wishes :) same back to you!!
when I fill out the support ticket, does that go to perfect world then? I misspoke when I said cryptic and meant the game in general which would mean perfect world (sorry for the confusion) but I should be sure my ticket is going to the right place. I am logged into the perfect world site and using the support forum from…
thanks for the help. I will do that. tickets do not seem to be working. to the phone it is. :) and thanks for being kind to me. I really appreciate the consideration.
I wanted to see if anyone else is having this problem. or to see if anyone had similar stories to share or advice on how best to proceed from here. sorry to step on your toes. that is why I posted on the forums. if you had read my post, I HAVE called customer service, I HAVE opened a ticket, I HAVE posted in the bug report…
doesn't work, as I mentioned, they list it as "pending" so nothing is transferable. unfortunately. as a trial I made another $100 purchase and it by miracle went through (within 10minutes) and I was able to transfer and use it for my neverwinter account. my first purchase from OVER 24 hours ago is still "pending" even…
still no response from customer service in forums or via support ticket. I has been 23 hours since I reported this issue via support and have not heard a peep from anyone official. reviewing the thread in general makes it appear that I am not the only one with a potential concern. are there any mods able to comment and/or…