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If you have turned off shadows (say, for performance) also turn of scattering. I'm working on a fix. Depending on what default settings your GPU gets, wiping your gameprefs (it's in localdata) might work. I think changing the options in the login screen might be a better option. Dave
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I'm looking at the crash(es). Dave
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I've discovered the problem here, and will have a fix. However, the end result is probably that anyone having this crash still will not have 16x multi-sampling, because your hardware does not support it. The problem is a bug on our end interpreting the return value from the Direct3D API that we use to test for…
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Please post the CrypticError ID. Otherwise we can't really have any idea what problem you're experiencing. Dave
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Hi All, If you are finding the game in a non-responsive state for long periods of time, you can force it to send a crash dump using the CrypticError program. I am working on two issues where the client will lock up in this state, and would like further information. I have made some code changes that should help diagnose…
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Rolo, I think it's far more fair to say these applications have compatibility issues with Neverwinter. In most cases, these add-ons inject code into our application. In some cases, they put up an interface between our game and Direct3D, and unless they are completely bug free, they will introduce their bugs into our…
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Hi All, You'll have to post error IDs for us to let you any status on these crashes. Dave
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We are working on the DX11 support in general, including some issues we've identified with the fullscreen support. If you have an Cryptic Error ID, I can perhaps tell you something about the disposition of your particular problem. Dave
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mortarrkang, Thanks for the report! Can you please send me your DXDiag? Dave
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You can manually select the device type in the Nvidia control panel, but this should be resolved by newer Nvidia drivers including Neverwinter in the driver profile (so they select the discrete GPU by default instead of the integrated GPU). Dave
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I've fixed one problem I've discovered that trigger this error. I don't know if that will be a complete fix, however. It's unfortunately not scheduled to be released for a bit. Dave
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reilz1981, We're working on the E_OUTOFMEMORY problems. You could try reducing your character texutres detail settings (particularly when in Protector's Enclave). mlibecap1, Tour forum post doesn't contain enough information for me to really comment on it, but I assume you are getting the same E_OUTOFMEMORY crash. You…
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Cathgar, I've made a fix for one instance of the DXGI_ERROR_DEVICE_REMOVED problem. It may be a complete fix, but usually we see this error only long after the problem that actually caused it, so I'm not sure if there are other root causes still waiting to be found. The fix will not be released for a while, unfortunately.…
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drustheaxe3: I'm looking at your manual crash report. Dave
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kaasdoek: We have a bug report open on the black geo. Dave
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Hi Elixa66, Unfortunately, that error number means the game was not able to directly report where the error was. Those reports all go into one report and get reprocessed here into the appropriate bucket. That means I can't tell your actual crash from that number to give you a status update. Dave
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Hi prayerzz, I'm looking into a bug that might be the same problem. If you can submit a manual crash dump, and post or PM the CrypticError ID, then I can tell you if you're having a known problem. Additionally, I can give you some diagnostic commands that may help, either to resolve the issue, or to help us diagnose why…
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Hi Everyone, I'd like to clarify Som's post. We'd like you to be able to use these add-ons, but this may be the best workaround until we or the developer can fix any known compatibility problems. If you are having problems running Neverwinter or other Cryptic games, you can experiment with turning off some of your…
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Aaron92232, I don't know how reproducible the Mumble problem is, but I've heard it's only when using the overlay. I've had no luck reproducing crashes with it for the purposes of reporting to the Mumble developers. However, we are definitely seeing crash reports from customers, inside the mumble overlay code. Dave
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Mugaali, Your error ID seems to indicate you are running TeamViewer? Try disabling it before running the launcher, and reenabling after the launcher has started the game client. We have some known game add-on compatibility problems, see here: http://nw-forum.perfectworld.com/showthread.php?164181-Known-software-conflicts.…
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Hi everyone, Please post the CrypticError ID, or I can't tell you anything about the disposition of your crashes, nor can I tell if any of you can help me track down the particular crash of interest. Thanks! Dave
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Hi mithrillowy, We're working on this problem. Dave
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Hey, check your PMs, I responded to your request for help, but I need some more information. I am happy if you are making some sort of progress toward being able to play, though. Dave
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I sent the both of you PMs on how to gather some information on the patching problems. Some of the information requests will be pretty quick and easy to satisfy. The last (sending us back one of the broken hogg files) will obviously be a bit more work. Dave
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Sorry everyone, I'm not working the whole weekend; I got chores to do as well! I'm mostly monitoring here to see if we can get any definitive repros for the startup crashes that I am investigating (see the Direct3D threads). The patching issues are usually handled by our infrastructure team, not the graphics team. I'm…
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I posted a reply in merulei's thread. Dave
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Hi merulei, This fie is embedded inside one of the hogg files, which are "virtual filesystem" packages, kind of like a ZIP file. You'll probably have to delete the data.hogg file to get the game to repatch it, if the force verify is not working. Before you do that, make a backup of data.hogg, as I may ask you to upload…
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I've filed a bug report about this for one of the animation programmers to investigate. Dave
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Oh yeah, there is already a thread from our CS about how to submit reports about non-responsive (hung) game clients. Their instructions may be better: http://nw-forum.perfectworld.com/showthread.php?69201-Feedback-Reporting-Client-Responsiveness-Issues&p=1087911&viewfull=1#post1087911 Dave
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Hi runningman, We're working on an application compatibility list. There are also currently some known issues with Mumble and MSI Afterburner. If the gameclient is hung, but not crashing, you can force it to submit a crash report. That's probably what you should do in this situation. You'll need to use CrypticError.exe,…