test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› NeverwinterPreview Shard (PC)› NeverwinterPreview - Bug Reports

Can't Access Preview Shard

giclopsgiclops Member Posts: 7 Arc User
edited August 2013 in NeverwinterPreview - Bug Reports
Everytime I go to log in to the preview shard goes to one of the loading screens. Then it goes white and the program stops responding, but the program works just fine with the normal shard. Am I the only one with this problem? Is there a solution?
Post edited by giclops on

Comments

  • g4llow4lch3m1stg4llow4lch3m1st Member Posts: 0 Arc User
    edited August 2013
    Same thing to me i can't access preview shard because it keeps crashing the sameway
  • terramakterramak Member, Cryptic Developer Posts: 995 Cryptic Developer
    edited August 2013
    Thanks for the report. I think we've had some updates to try to help address that, please call out if it keeps happening.
  • clairevansclairevans Member Posts: 9 Arc User
    edited August 2013
    i am getting this as well loads up fine.. then as soon as i get to char selection.. just a black screen with the background music
    currently playing.. PW dreamwever server
    FW CB3
    BOI Aquarious server
  • hithereyouhithereyou Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 0 Arc User
    edited August 2013
    Hi All,

    If you are finding the game in a non-responsive state for long periods of time, you can force it to send a crash dump using the CrypticError program.

    I am working on two issues where the client will lock up in this state, and would like further information. I have made some code changes that should help diagnose one or both of these problems, hopefully by changing the lockup into an automatic crash, so that we can get reports without requiring you to manually force the crash dumps.

    Please follow the instructions here if you find the game client locked up. Then, in the CrypticError app, please enter a brief description of what was happening when the game locked up, if you can reproduce the problem, and so on. Submit the crash dump and post the CrypticError ID in this thread.

    http://nw-forum.perfectworld.com/showthread.php?43041-Blue-Screen-Issue-WORKAROUND-FOUND&p=697111&viewfull=1#post697111

    Thanks!

    Dave
Sign In or Register to comment.