It's my only account. Thanks for trying something other than telling me to use the arc client or talk to the rewards agent. Although now that you mention it, I did have my account merged with an old account a while back. As far as I know, that should have not impact on it though, since it's all the same now.
I enterd both of mine through the ARC Client. I got this a response after the automated reponse's led me know where. Hello Thank you for contacting us. I understand you concern about the reward. Since you have already done the step but still didn't receive the item. Please send a bug report by pressing the setting button…
I'm having similar issues. I've put in two different promo codes over the last two days for different things. Both said that the code went through. I have yet to see either one of them in the mail or at the rewards claim vendor. I've submitted a ticket, waiting on response.