There are plenty of F2P games that are successful and don't hold the "It's free so we don't owe you anything" flawed mentality over your head the entire time. There's this thing called customer service, customer retention, etc.
It's not hard to figure out that happy customers are not only more willing to stay, but to invite others as well. It's in the business' best interest to keep their customers happy.
Which explains why Cryptic is losing so much money. But, hey, like you said, "It's F2P so they don't owe you anything hurrdurr".
My point is that you all have your panties in wad and are raging on a free to play game forum and acting like them having issues is some new concept. It's happened in every online MMO in existence. This is not McDonalds, they do not owe you a free fry because the grill went down and you can't have your Big Mac right now ... smdh
Uhmmm last time I checked I am not "required" to pay anything to play this game ... have things changed?
Well then you don't deserve a response. I do agree though that those of us who have paid real money do deserve at least a "hey we effed up and forgot about those rewards that you warned us about."
I saw someone say in another thread that they need to over estimate how long the downtime will be. That way when the servers do come back up they can say the servers are up early and make people happy.
My point is that you all have your panties in wad and are raging on a free to play game forum and acting like them having issues is some new concept. It's happened in every online MMO in existence. This is not McDonalds, they do not owe you a free fry because the grill went down and you can't have your Big Mac right now ... smdh
McDonald's has stayed in business for a long time and been quite successful at it. Why wouldn't that be a good business model to follow, by showing your customers you appreciate their business and tossing them a free fry when you can't offer them the service that they have paid for so much in the past, to get you where you are today? Of course McDonald's didn't "owe" the customer that, either. They didn't owe them anything. They were just smart enough to realize how to keep people coming back.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited April 2015
Update, 02:10pm PDT: Servers are back up. Our apologies for the additional downtime.
Safe travels,
Archmage Zebular of Mystryl PWE Community Moderator
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not really.
Thanks. I was reading into the posts thinking they weren't created for the new class.. which would be really not that awesome.. at all. lol
[SIGPIC][/SIGPIC]
that being said, I didn't expect to be playing neverwinter today, maybe on friday
maybe from western hemisphere, just the southern part of it
Drakeos Shadowbow - 60 Combat Pathfinder Hunter Ranger (Alt/retired)
Falados - Drow (Mez) Level 60 Trickster Rogue - Offically retired
Drakeos - Drow (Mez) Scourge Warlock/Druid (retired)
My point is that you all have your panties in wad and are raging on a free to play game forum and acting like them having issues is some new concept. It's happened in every online MMO in existence. This is not McDonalds, they do not owe you a free fry because the grill went down and you can't have your Big Mac right now ... smdh
Well then you don't deserve a response. I do agree though that those of us who have paid real money do deserve at least a "hey we effed up and forgot about those rewards that you warned us about."
My money is on a rollback and relaunch.
McDonald's has stayed in business for a long time and been quite successful at it. Why wouldn't that be a good business model to follow, by showing your customers you appreciate their business and tossing them a free fry when you can't offer them the service that they have paid for so much in the past, to get you where you are today? Of course McDonald's didn't "owe" the customer that, either. They didn't owe them anything. They were just smart enough to realize how to keep people coming back.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ RoC | ToS | Support ]
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