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Connecting to Neverwinter Gateway on Firefox on PC - Use version 36

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  • edited March 2015
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  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited March 2015
    Getting invalid Certificates on my Kindles:

    I'm getting invalid certificate on my Kindle Fire on both Silk and Chrome browsers:
    Kindle Fire OS 4.5.3 (Fully updated as of March 5th, 2015)
    App version release-8.1001.1592.4_1000155010

    Silk Browser version 1.0.358.70-Fire_68091310 (No updates available)

    Chrome version 33.0.1750.136 (Cannot update, chrome when unsupported on this kindle's OS so if I uninstall, I cannot reinstall it)

    Also, tried on my other Kindle Fire (different version) and got invalid certificate also on Chrome and Silk Browsers:
    Kindle Fire, Current Version: 7.5.1_user_5170020 (Fully updated as of March 5th, 2015)

    Silk version 1.0.545.70-Gen5_68091210 (No updates available)

    Chrome version 33.0.1750.136 (No updates available)



    However, it works fine on my Apple Devices:

    Trying it on my large iPad, it works just fine on the Safari browser:
    iPad Apple iOS 8.1.3 (12B466) (Fully updated as of March 5th, 2015)

    Safari version ?? (This is integrated in this iPad's OS and thus is fully updated as the iOS is)

    Also, trying it on my little iPod, it works just fine on the Safari and Chrome browsers:
    iPod Apple iOS 6.1.6 (10B500) (Fully updated as of March 5th, 2015)

    Safari version ?? (This is integrated in this iPod's OS and thus is fully updated as the iOS is)

    Chrome version 37.0.2062.60
  • edited March 2015
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  • fosforo3fosforo3 Member Posts: 2 Arc User
    edited March 2015
    Still not working here.

    Win 8.1 fully updated

    Chrome 41.0.2272.76 m (latest) - Error code: ERR_CONNECTION_CLOSED
    Firefox 36.0.1 (latest) - Secure Connection Failed
    Even tried Internet Explorer! - This website uses an insecure connection.

    Did a cache clear, still doesn't work.
  • charononuscharononus Member Posts: 5,715 Arc User
    edited March 2015
    fosforo3 wrote: »
    Still not working here.

    Win 8.1 fully updated

    Chrome 41.0.2272.76 m (latest) - Error code: ERR_CONNECTION_CLOSED
    Firefox 36.0.1 (latest) - Secure Connection Failed
    Even tried Internet Explorer! - This website uses an insecure connection.

    Did a cache clear, still doesn't work.
    Is that a windows mobile (tablet etc) or a windows desktop/laptop?
  • fosforo3fosforo3 Member Posts: 2 Arc User
    edited March 2015
    charononus wrote: »
    Is that a windows mobile (tablet etc) or a windows desktop/laptop?

    Its a laptop.
  • angryspriteangrysprite Member Posts: 4,982 Arc User
    edited March 2015
    Just a heads-up Note to any OS X 10.10.3 Beta-testers: Gateway is broken; the "security' issues cannot be worked-around. It could be in the OS, but unlikely based on the very stern security warning I'm seeing. Hopefully they fix this by the time that OS update is released. I haven't installed the FREAK security update into my Windows box yet, so I dunno how that's affected.

    (And any answer that relies on "download and install an alternate browser" is not only epic-fail, it's outright wrong advice to anyone.)
    //justsaying.
  • dragonladytjedragonladytje Member Posts: 40 Arc User
    edited March 2015
    charononus wrote: »
    Any word on this for mobile devices? I've heard some say that it's working for them, but on my tablet I still get the cert problems. Working fine on my computer, just looking forward to it working on my tablet again.

    Thats our problem too on pc its working fine on tablet and phone we get the untrusted message
  • charononuscharononus Member Posts: 5,715 Arc User
    edited March 2015
    fosforo3 wrote: »
    Its a laptop.

    Odd then my laptop is 8.1 as well with the same chrome version and no errors.
  • edited March 2015
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  • tatersalad77tatersalad77 Member Posts: 16 Arc User
    edited March 2015
    Tomorrow will be 1 month since i have been able to log in with my mobile (cert expired on the 19th of last month). Any updates yet?

    Lastest versions of chrome, firefox and opera still not working on android phone.
  • phineasjphineasj Member Posts: 16 Arc User
    edited March 2015
    as of yesterday firefox version 36 no longer allowing access

    Secure Connection Failed

    An error occurred during a connection to gateway.playneverwinter.com. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert)

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

    there isn't any way to add an exception. I get the same message in chrome and IE11 any ideas?
    Bammer, Branch leader of NOR
    You can cantact me: Bammer@newoutriders.org for more info
    newoutriders.org/join

  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    Apologies for the Double-Post

    I use Chrome:

    http://launcher.playneverwinter.com/launcher (Visit Gateway In-Game Link) - shows the original Arc Login Screen


    Android 4.1.2 (Testing): Galaxy Note 2- ROOTED
    1. Tried to Login
    2. Page not found
    3. Uninstalled App
    4. Re-Installed App from Google Play Store
    5. Same Result - https://gateway.playneverwinter.com NOT Available
    6. WORKED until I tried to use this AM

    Workaround:

    THE PAGE EXISTS - THE APP WILL NOT LET YOU CONNECT.

    If Browser: Use http://gateway.playneverwinter.com/ to Login

    Using Mobile?: Open your Mobile Browser and use https://gateway.playneverwinter.com to Login

    NOTE - there may be a Screen asking you to Confirm due to the Site Certificate
  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    14xpi1h.jpg
  • tatersalad77tatersalad77 Member Posts: 16 Arc User
    edited March 2015
    khorbahn wrote: »
    14xpi1h.jpg

    Yay.. You pushed past the cert leaving yourself and whoever does the same wide open for someone to steal your account.... Here's your sign (google it if needed). I'm all for this if someone with authority from PWI/Cryptic comes forward and agrees to restore all that i loose when we get hacked. (not if) I can pretty much guarantee that the lame gold spammers are already collecting info from those that broadcast it out there. And in 6 months/year they will be around to collect your former Zen/AD/Gold. I wouldn't pass the opportunity up if i was a farmer. I think ill wait for an actual fix to mobile before handing my stuff over to the spammers to try to spam it back to me.
  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    Yay.. You pushed past the cert leaving yourself and whoever does the same wide open for someone to steal your account.... Here's your sign (google it if needed). I'm all for this if someone with authority from PWI/Cryptic comes forward and agrees to restore all that i loose when we get hacked. (not if) I can pretty much guarantee that the lame gold spammers are already collecting info from those that broadcast it out there. And in 6 months/year they will be around to collect your former Zen/AD/Gold. I wouldn't pass the opportunity up if i was a farmer. I think ill wait for an actual fix to mobile before handing my stuff over to the spammers to try to spam it back to me.


    ummmmmm...... game full of Bots...Griefers / Trolls...

    are you so Simple to think I didn't know what I was doing? even if you DO hack an account - most Folk are mad anyway
    so just grab your baby bottle

    go in the corner - till *I*

    tell you to come back out.

    *Sticky* = somebody Right....... if you had to Answer to Me instead of PWE

    CORNER....NOW.
  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    ....and it took that long to come up with something?

    yea......... Corner with ya Nose in tha Crack.
  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    hmmmm.........thinking bout site certs
    did anybody care about site certs during the <font color="orange">HAMSTER</font> days? how bout when Inet first hit? AOL DOS w/ long distance charges? wow.... site certs = BBB.... just says they paid to make yu believe they are "safe".

    Knuckleheads only know enough to be Dangerous - you remind me of the guy I did a Tech Support call for and SPECIFICALLY asked if the PC was ON... he said yea like you - 45 min later i hang up cause he asks - should my computer be on?

    yaw plain Ignant..... 45 min? i spent 8 hours fixing a Network OTP - you think a site cert saves you?

    BWAHAHA
  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    OK - it appears The Gateway has been shut down Temporarily.

    I would - in this case.

    Why there is a small word I think everyone is missing. BETA.

    .........ToEE is due out, so it's "Crunch-Time" - I'm personally not looking for Gateway until then now.
  • myowmyowmyowmyow Member Posts: 1,923 Arc User
    edited March 2015
    Gateway had been working fine for me until that security certificate issue a few weeks back, but it was resolved within a day.

    This recent outage occurred this afternoon, but allows login, then quickly disconnects you. Never, ever had this problem before since I started using Gateway.
    SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! SEC! (repeat indefinitely)


    myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
    pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
    looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
  • khorbahnkhorbahn Member Posts: 11 Arc User
    edited March 2015
    myowmyow wrote: »
    Gateway had been working fine for me until that security certificate issue a few weeks back, but it was resolved within a day.

    This recent outage occurred this afternoon, but allows login, then quickly disconnects you. Never, ever had this problem before since I started using Gateway.

    Yea, it's still in BETA technically - probably Closed Beta now (or soon)

    I do miss the Gateway, but this is the 2nd Release to the Public.

    The 1st was a Win7/8 app that did what Mobile Does now.

    .....IMHO..... ToEE will prolly bring Gateway Back - i hope. Awesome Addition.
  • kvetkvet Member, NW M9 Playtest Posts: 2,700 Arc User
    edited March 2015
    I haven't tried on FF recently, but Chrome tends to work much better anyway. FF had really bad performance issues for a long time - the more toons you have, the worse it got. Chrome doesn't really have that problem. My feeling is that it's because Chrome's javascript parser is superior to FF's in many ways (but I think the main one that helps on the gateway is it's caching, which is pretty awesome). Anyway, that's my two-cents here. Chrome is generally a better browser anyway (it's console is *gasp* actually superior to Firebug almost every way -- ALMOST every way, but not 100%...), so I guess it follows that the Gateway would work better on it :)
  • thevalenzthevalenz Member, Neverwinter Beta Users Posts: 3 Arc User
    edited April 2015
    The gateway is not up.
    I am using Chrome, and the page never loads.

    " The webpage at https://gateway.playneverwinter.com/ might be temporarily down or it may have moved permanently to a new web address.
    Error code: ERR_CONNECTION_CLOSED "
  • nazghul22nazghul22 Member Posts: 407 Arc User
    edited April 2015
    akromatik wrote: »
    Upgrade to version 36

    It was all for nothing. You forced us to change our FireFox that was working perfectly with all the browser games by the other editors, and it was all for nothing, the gateway is out of order.
    ToD = ..........
    Tired of Dailies/Tyranny of Dailies/Timers of Doom/Tricked Or Duped/Tremendously Obnoxious Dailies/Try Otherwise, Devs
  • fladnagfladnag Member, NW M9 Playtest Posts: 14 Arc User
    edited April 2015
    Tried IE 11, FF36 and Chrome. All uptodate, and all failed to load the Gateway.

    IE shows this :-
    This page can’t be displayed

    •Make sure the web address https://gateway.playneverwinter.com is correct.
    •Look for the page with your search engine.
    •Refresh the page in a few minutes.

    FF 36 Shows this:-
    Secure connection failed

    The connection with gateway.playneverwinter.com was interrupted while the page is loading.
    The page you are trying to view cannot be displayed because the authenticity of the received data cannot be verified.
    Please contact the web site owners to inform them of this problem.

    and Chrome shows this :-
    " The webpage at https://gateway.playneverwinter.com/ might be temporarily down or it may have moved permanently to a new web address.
    Error code: ERR_CONNECTION_CLOSED "

    So, unless all 3 browsers are lying, there still is a problem with the gateway. Its not just this PC, but 3 others that can't connect. Even went to try and connect from a free wifi hot spot and still the same problems....

    And yup, all cookies, caches and suitcases emptied and cleared, everything up to date on all pcs, router reset, switched off and changed, and still it flips the middle finger...

    Really need to get a resolution on this asap.
  • irongut13irongut13 Member Posts: 2 Arc User
    edited April 2015
    Using Firefox v36.0.4 on several different devices I have been getting this error for the last week. Prior to that I had no problems with Gateway.
    Secure Connection Failed

    The connection to gateway.playneverwinter.com was interrupted while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.

    By now I must have reported this issue to Mozilla about a hundred times.

    Occasionally I can get the Gateway login page to appear, login and then immediately get a 'disconnected from server' message and it logs me out. When that happens its an infinite loop of login, disconnect, etc.
  • mattachinemattachine Member Posts: 189 Arc User
    edited April 2015
    irongut13 wrote: »
    Using Firefox v36.0.4 on several different devices I have been getting this error for the last week. Prior to that I had no problems with Gateway.
    Secure Connection Failed

    The connection to gateway.playneverwinter.com was interrupted while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.

    By now I must have reported this issue to Mozilla about a hundred times.

    Occasionally I can get the Gateway login page to appear, login and then immediately get a 'disconnected from server' message and it logs me out. When that happens its an infinite loop of login, disconnect, etc.

    I could have sworn I've already posted about me having this problem as well. Can't seem to find that thread any more. But right there what you're describing is the exact same thing I'm going through. I too use the same version of FF as you do.
  • neverwinter12112neverwinter12112 Member, NW M9 Playtest Posts: 105 Arc User
    edited April 2015
    So, here's a real 'fix' (well, work-around). First an explanation..

    Firefox has (since a few versions back) stopped supporting TLS 1.0 as a secure connection method for HTTPS. Chrome is still supporting this, at the moment.

    The work-around is to allow Firefox to use TLS 1.0 again (instead of only TLS 1.1 and 1.2). Please note that this is no more insecure than using Chrome (TLS 1.0 _is_ more insecure than 1.1 and 1.2 but if you do not object to using Chrome for accessing the gateway, this will make Firefox no more insecure than you're already using Chrome now).

    First, open the about:config page of Firefox (this allows you change settings at very low level). As a URL use 'about:config'. This will show a warning page about 'voiding your warranty', so be careful is changing nothing else than the TLS setting we need to get HTTPS working again with the Gateway. To enter the real config page click the "I'll be careful, I'll promise" button.

    This will show a list of settings with columns: Preference Name, Status, Type and Value, and a Search: line at the top. In the Search: type 'tls.version' (without the quotes).

    At the top now should be a line showing

    security.tls.version.fallback-limit

    with status 'default', type 'integer' and value '3'

    double-click that line

    it will open a pop-up box with the number '3', change that number to '1' and click 'Ok'

    This will change that line to bold (indicating the default value has been changed) with status 'user set'

    Now, close this page, or open a new tab or window and open https://gateway.playneverwinter.com/

    Voila...
  • edited April 2015
    This content has been removed.
  • drnikos1drnikos1 Member Posts: 1 Arc User
    edited April 2015
    So, here's a real 'fix' (well, work-around). First an explanation..

    Firefox has (since a few versions back) stopped supporting TLS 1.0 as a secure connection method for HTTPS. Chrome is still supporting this, at the moment.

    The work-around is to allow Firefox to use TLS 1.0 again (instead of only TLS 1.1 and 1.2). Please note that this is no more insecure than using Chrome (TLS 1.0 _is_ more insecure than 1.1 and 1.2 but if you do not object to using Chrome for accessing the gateway, this will make Firefox no more insecure than you're already using Chrome now).

    First, open the about:config page of Firefox (this allows you change settings at very low level). As a URL use 'about:config'. This will show a warning page about 'voiding your warranty', so be careful is changing nothing else than the TLS setting we need to get HTTPS working again with the Gateway. To enter the real config page click the "I'll be careful, I'll promise" button.

    This will show a list of settings with columns: Preference Name, Status, Type and Value, and a Search: line at the top. In the Search: type 'tls.version' (without the quotes).

    At the top now should be a line showing

    security.tls.version.fallback-limit

    with status 'default', type 'integer' and value '3'

    double-click that line

    it will open a pop-up box with the number '3', change that number to '1' and click 'Ok'

    This will change that line to bold (indicating the default value has been changed) with status 'user set'

    Now, close this page, or open a new tab or window and open https://gateway.playneverwinter.com/

    Voila...



    nice job man. this works :D now i can do my ad farming. Do you know if the previous disconects from the gateway were because of this setting?
This discussion has been closed.