I managed to reproduce this and found a work-around that doesn't involve exiting the game:
Work-around:
In the refinement window, left click "Items to Refine >" on the top left and choose to empty the slot. Then drag that same enchantment or artifact back into the slot for the Item to Refine. This should temporarily fix the issue for that instance. Some have reported this also working and a few have said it did not. If it doesn't, you may need to restart then.
I managed to reproduce this and found a work-around that doesn't involve exiting the game:
Work-around:
In the refinement window, left click "Items to Refine >" on the top left and choose to empty the slot. Then drag that same enchantment or artifact back into the slot for the Item to Refine. This should temporarily fix the issue for that instance. Some have reported this also working and a few have said it did not. If it doesn't, you may need to restart then.
This works.
Also to add to this. If you need to refine more than one and some of those are on equipment, you need to keep the refining window open that has the working upgrade button - do not close it. Then select your enchantment and then select refine. This should continue working as long as the original window with the working upgrade button stays open.
This works.
Also to add to this. If you need to refine more than one and some of those are on equipment, you need to keep the refining window open that has the working upgrade button - do not close it. Then select your enchantment and then select refine. This should continue working as long as the original window with the working upgrade button stays open.
Awesome, thanks! Confirmed and updated the work-around.
alienmafiaMember, Neverwinter Beta UsersPosts: 19Arc User
edited September 2014
My issue is a little different and the work-around fixes did not work.
Bloodcrystal Raven Skull when upgrading from Blue quality to purple, it is asking for a Lesser Mark of Stability. This is supposed to be a Lesser Mark of Power. Will not let me upgrade while using Stability.
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jwsteven911Member, Neverwinter Beta UsersPosts: 4Arc User
edited September 2014
I have all the reagents but still can't upgrade. Please help to look into this
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taediarMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 1Arc User
edited September 2014
I'm seeing the same issue. Tried it with several different Runes \ Enchantments and rebooted with no change.
It is a known issue. Just when you are in that screen. Click the button near the top left - Item to Refine. Switch it to a different item and then switch back. You should then be able to refine the item you want.
I also am having this issue. I am not sure if there is a connection but I also crashed to my desktop 6 times last night (has not been an issue in the past) and coincidentally it seemed to happen while refining my artifact. Now I have my artifact refined to 99 and I cannot raise it to legendary because of this bug. Talk about frustrating.
I have been having this problem as well. I've tried logging out then back in. Nothing seems to work. I'll give rhoric's advice a try and then repost the results.
Hello there, i am trying to upgrade my artifact, have all the requirements needed as show is the screenshots but the button ``upgrade `` stays greyed out with a red message saying that i dont have everything needed.
Please can someone clarify if i am doing something wrong or ?
Known bug that's been happening since last week, easiest (and quickest) workaround is to use the drop-down menu under "Item to Refine" to clear the slot and then simply add the item back in. You can then upgrade as normal, although the bug will return the next time you log in.
Playing STO since August 2010
Playing Neverwinter since July 2014
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moktaroMember, Neverwinter Beta UsersPosts: 4Arc User
edited September 2014
My problem appears to be slightly different now, the refining window is reporting 2/3 shard of vorpal, when I have 3 in my inventory. Otherwise the workaround listed appears to work sometimes.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
My problem appears to be slightly different now, the refining window is reporting 2/3 shard of vorpal, when I have 3 in my inventory. Otherwise the workaround listed appears to work sometimes.
You need 4 shards to make a weapon or armor enchantment. One to upgrade and 3 more as reagents.
I am trying to upgrade the sash of charisma and it says "use lesser enchantments," etc etc. however it will only use refining stones and rings, necklaces, etc! weird. wouldn't take a diamond but would peridot. Have tried the work arounds, logging out, etc. nothing seems to work. I hope there will be a patch soon, this is getting disappointing.
Also of note I had the issue where it said was missing requirements on other artifacts but was not. I tried logging out and in and nothing. I had to wait for the server 'day' to reset for it to start working again...?
I also got this issue, the walk around works for me but need to keep the refining window open. Once I close it, then I won;t be able to do it anymore no matter what walk around I follow. Just need to restart the game again and the walk around works again.
Thanks for the walk around and I hope this issue is fixed soon.
Hello guys,
i have an issue and i hope you 'll help me!! S.O.S
I abadoned by mistake my 1st arifact quest and i cant reset it.. In which lvl we can take the second?? or the others anyway..??
Is there any update on when this fix will be completed? It is getting very annoying especially when the work around posted in the first post does not work. I do not seem to have this issue with any stones that do not need a Mark of Potency or higher.
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
Is there any update on when this fix will be completed? It is getting very annoying especially when the work around posted in the first post does not work. I do not seem to have this issue with any stones that do not need a Mark of Potency or higher.
Are you sure you're following the directions to the letter? Someone contacted me earlier claiming this wasn't working and then I find out that they were not pressing the "Item to Refine" button on the top left, followed by "Clear Slot" in the subsequent drop-down. I'm not even sure what they were doing. But in the end, when they did as written, it worked.
Comments
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
This works.
Also to add to this. If you need to refine more than one and some of those are on equipment, you need to keep the refining window open that has the working upgrade button - do not close it. Then select your enchantment and then select refine. This should continue working as long as the original window with the working upgrade button stays open.
Awesome, thanks! Confirmed and updated the work-around.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Bloodcrystal Raven Skull when upgrading from Blue quality to purple, it is asking for a Lesser Mark of Stability. This is supposed to be a Lesser Mark of Power. Will not let me upgrade while using Stability.
Please can someone clarify if i am doing something wrong or ?
Here's the thread that was started last week about this: Can't upgrade my artifact
Playing Neverwinter since July 2014
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Sticky: [Known Issues - Read Before Posting] Reference Thread on Known Issues.
Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Awesome! Because with double refining coming up this will be a serious issue!
Also of note I had the issue where it said was missing requirements on other artifacts but was not. I tried logging out and in and nothing. I had to wait for the server 'day' to reset for it to start working again...?
Thanks
Thanks for the walk around and I hope this issue is fixed soon.
i have an issue and i hope you 'll help me!! S.O.S
I abadoned by mistake my 1st arifact quest and i cant reset it.. In which lvl we can take the second?? or the others anyway..??
and there's no official fix coming before?
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]