Can't upgrade artifact/enchant. [OP Updated with Work-around]

crazymikee · August 2014

Moderator Update:

There is currently a known bug that sometimes disables being able to upgrade or refine an enchantment or artifact. This is a known issue. However, there is a known work-around:

Work-around:
In the refinement window, left click "Items to Refine >" on the top left and choose to Clear the Slot. Then drag that same enchantment or artifact back into the slot for the Item to Refine. This should temporarily fix the issue for that instance. Some have reported this also working and a few have said it did not. If it doesn't, you may need to exit the game client entirely and then try again.

Update:
Also to add to this. If you need to refine more than one and some of those are on equipment, you need to keep the refining window open that has the working upgrade button - do not close it. Then select your enchantment and then select refine. This should continue working as long as the original window with the working upgrade button stays open.

Safe travels,
Archmage Zebular of Mystryl
PWE Community Moderator

Post's original contents wrote:

http://gyazo.com/787cf7d692cc58a130c8cca3294fa77b

I have all the materials, but it says I can't upgrade it as I am missing some of them, but I have them all. Tried relogging and switching chars and it didn't fix it.

horobo1107 · August 2014

I have the same issue... maybe the bug from maintenance

rappscalli0n · August 2014

I have exact same problem with upgrading enchants

zebular · August 2014

Are all the items in your inventory or in the bank or mixed between the two? We're having trouble reproducing this.

nwnghost · August 2014

Cross post

nwnghost wrote:

Do-It-Yourself Fix:

Remove the necessary ingredients for upgrade from your inventory, i.e. by mailing yourself (personal bank doesn't count).
Talk to the mail courier (if you mailed) and open your inventory, so both windows are open.
Open the refinement window for the item you want to upgrade.
With the refinement window also open, pick up the ingredients from the mail.
You will now be able to upgrade any enchantments as long as you don't close the client or change accounts.
If you do either of these, you need to repeat this procedure.

To reproduce the initial issue...
Restart client
Ensure you have all ingredients ready required to upgrade an item (without having the refinement window open)
Refine an item until its ready to upgrade
Can't upgrade

kempo23 · August 2014

zebular wrote: »

Are all the items in your inventory or in the bank or mixed between the two? We're having trouble reproducing this.

i cant upgrade when i have all items in inventory or all in bank. It does not matter where the items are.

nps2 · August 2014

I'm having the same problem trying to upgrade enchantments also. And yes, everything is in my inventory.

zebular · August 2014

Okay, thanks. It's being looked into.

gphxgphx · August 2014

The artifact I couldn't upgrade prior to the server crash could be upgraded after that. The next artifact, which I topped out and tried to upgrade moments later, couldn't. Tried mailing myself the mats, no change. No answer required, just an additional report.

jennyavariel · August 2014

I can't upgrade *anything*. I have all the re-agents in my own bag.

xatriu · August 2014

Hi. I have this problem too, but I found the "solution" to it. You NEED to sit through the animation of the upgrade process and you NEED to hit the "proceed" button when it's available. If you click "done" after succeeding a upgrade or if you click the X in the corner instead of "proceed", that's when the bug occurs, and you need to restart the whole client for the "upgrade" button to function again.

Edit : Corrections

gphxgphx · August 2014

I've upgraded two artifacts with this bug by relogging.

iambecks1 · August 2014

Yes confirmed and no idea what is causing it , it is affecting enchantments and artifacts too, one minute I couldn't upgrade despite having all the needed items the next I could ,on one character I couldn't on another I could .

xatriu · August 2014

To me hitting the "proceed" button after upgrading something was the key to prevent the bug from triggering. Someone else try doing that and let us know how that worked for you.

norsemanx · August 2014

xatriu wrote: »

To me hitting the "proceed" button after upgrading something was the key to prevent the bug from triggering. Someone else try doing that and let us know how that worked for you.

My button says "continue" rather than proceed. At any rate, restarting the client cleared the bug for me.

sockmunkey · August 2014

I got the same issue. All the reagents, in my characters inventory. I just cant get the upgrade button to become active.

Ok confirmed, completely closing the client and restarting fixed the issue.

thorfynn · August 2014

Not only do I have this issue, but since Mod 4 patched I crash to desktop EVERY time I even attempt to refine things...

anatas07 · August 2014

This happened AFTER a successful attempt on other toon on the account. The success was on a lesser --> normal vorp.

zebular · August 2014

I managed to reproduce this and found a work-around that doesn't involve exiting the game:

Work-around:

In the refinement window, left click "Items to Refine >" on the top left and choose to empty the slot. Then drag that same enchantment or artifact back into the slot for the Item to Refine. This should temporarily fix the issue for that instance. Some have reported this also working and a few have said it did not. If it doesn't, you may need to restart then.

Update:
Also to add to this. If you need to refine more than one and some of those are on equipment, you need to keep the refining window open that has the working upgrade button - do not close it. Then select your enchantment and then select refine. This should continue working as long as the original window with the working upgrade button stays open.

(Updated with tognhoj's findings and confirmed. Thanks, tognhoj!)

xatriu · August 2014

zebular wrote: »

I managed to reproduce this and found a work-around that doesn't involve exiting the game:

Work-around:
In the refinement window, left click "Items to Refine >" on the top left and choose to empty the slot. Then drag that same enchantment or artifact back into the slot for the Item to Refine. This should temporarily fix the issue for that instance. Some have reported this also working and a few have said it did not. If it doesn't, you may need to restart then.

Confirmed! Clicking the enchantment/artifact slot in the top left and selecting clear from the list also fixes the issue. Gj Zeb

akromatik · August 2014

Hey guys, our devs are looking into this and are working on a fix. Thanks for your diligence in reporting this issue

firefox1a · August 2014

yea, I know the feeling, same problem. it started happening yesterday, after the patch.

rosicrucianist · August 2014

I had the same issue. I switched the position of the primary/secondary artifacts, and then back, and closed and reopened the character screen. I was then able to upgrade...

grogthemagnif · August 2014

Hmmmmm, I just upgraded two Radient Enchantments with no problems (other than the standard failures) First I upgraded a 6 to a 7 and then used the 7 to upgrade another 7 to an 8.

zebular wrote: »

Are all the items in your inventory or in the bank or mixed between the two? We're having trouble reproducing this.

grizzlyuk · August 2014

grogthemagnif wrote: »

Hmmmmm, I just upgraded two Radient Enchantments with no problems (other than the standard failures) First I upgraded a 6 to a 7 and then used the 7 to upgrade another 7 to an 8.

It's somewhat random as to when the bug occurs, I've been able to upgrade a couple of enchantments as normal but then on the third one the bug reared it's ugly little head! Other times it's been on the very first enchantment I've tried to upgrade. Different characters have had different results, so don't feel left out, I'm sure you'll get to experience this particular little bug soon enough!

alcattle · August 2014

I got this method to work with a slight twist.
Open refine window, click on Item to REfine and clear slot. Click "Done" then go back to refine window.
Original enchant is still in slot and ungrade window WILL be available.
Never figure this all out by yourself

zebular · August 2014

alcattle wrote: »

I got this method to work with a slight twist.
Open refine window, click on Item to REfine and clear slot. Click "Done" then go back to refine window.
Original enchant is still in slot and ungrade window WILL be available.
Never figure this all out by yourself

Heh, I tried to help by adding the work-around to the OP the other day.

mobydik1969 · August 2014

zebular wrote: »

Are all the items in your inventory or in the bank or mixed between the two? We're having trouble reproducing this.

same problem overhere i cant upgrade the defenderbanner to rare

kattefjaes · August 2014

zebular wrote: »

Heh, I tried to help by adding the work-around to the OP the other day.

..and it's appreciated. Saved some hassle and poking about. Thanks.

sentinel1946 · August 2014

akromatik wrote: »

Hey guys, our devs are looking into this and are working on a fix. Thanks for your diligence in reporting this issue

Filed a bug report on this yesterday, I have 3 Families with about 5 toons each, they are all having the problem with an intermittent success. I ran a force verify and removed and re-installed the program; to no avail.

zebular · August 2014

sentinel1946 wrote: »

Filed a bug report on this yesterday, I have 3 Families with about 5 toons each, they are all having the problem with an intermittent success. I ran a force verify and removed and re-installed the program; to no avail.

Please read the OP of this thread for a work-around until this issue is fixed. It will most likely require a patch.

Can't upgrade artifact/enchant. [OP Updated with Work-around]

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