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game crashing on cryptic loading screen on start

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  • kepikahunakepikahuna Member, Neverwinter Knight of the Feywild Users Posts: 8 Arc User
    edited August 2014
    So I logged out of Neverwinter, closed Arc and tried launching directly from the Neverwinter.exe application and it crashed at the same loading point.
    Signed into Arc again and launched it from Arc - works!
    I wonder what this means? :confused:;)
  • boghy89boghy89 Member, Neverwinter Beta Users Posts: 26 Arc User
    edited August 2014
    kepikahuna wrote: »
    So I logged out of Neverwinter, closed Arc and tried launching directly from the Neverwinter.exe application and it crashed at the same loading point.
    Signed into Arc again and launched it from Arc - works!
    I wonder what this means? :confused:;)

    I cant launch game trough Arc, its just intializing Neverwinter please wait, and nothing happens><
  • daalydaaly Member, NW M9 Playtest Posts: 84 Arc User
    edited August 2014
    kepikahuna wrote: »
    Well I had the same problem, crashing at the Cryptic logo screen.

    Logged in via Arc, launched the game launcher and force verfied. After that, everything seemed to work. Got a message that my graphics settings had been reset to default, but it's all good :cool:

    Yeah tried that a number of times still winds up crashing after the cryptic splashscreen finishes loading....for pete's sake not one offical response from this shoestring company regarding this issue are you serious.
  • warpetwarpet Member Posts: 1,969 Arc User
    edited August 2014
    kwsapphire wrote: »
    Okay uninstalling, rebooting, and reinstalling from scratch seems to have worked for me. Yes, graphics settings were reset, but at least now I've gotten to the character select screen. I'll update if the game crashes again but I'm pretty happy that I got past the Cryptic load screen!

    did this worked for anyone else?i dont want to reinstal game for nothing :(
  • bluangelukbluangeluk Member Posts: 67 Arc User
    edited August 2014
    Found a file "Arc On Demand", that was not responding. It wouldn't shut down via Task Manager or by manually locating the file. It was stopping the whole Arc/Neverwinter programs from being uninstalled too. I eventually got it deleted. Rebooted, reinstalled Arc and finally managed to get 'in game'.
    "Here's a circle... I'm not sure it's a real circle, so don't trust it too much!" Idril (AoGlyph)
    9abea38.png
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,462 Arc User
    edited August 2014
    warpet wrote: »
    did this worked for anyone else?i dont want to reinstal game for nothing :(

    I whacked the entire contents of my /live folder and the launcher is re-downloading it. It's at 19.7% so far. Will post the results as soon as I can.

    FWIW, i'm not running Linux nor do I have an 8-core machine. I think this goes deeper than that.

    DEVS: Can we get a dump of what the error reporter is gathering?
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    bluangeluk wrote: »
    Were you running game through Arc?

    I wasn't previously, but other people in the thread reported the same crashing problem even when using arc.

    It's worth noting that there's a process somewhere staying in memory after the crash. Each time I crashed, I could open the launcher, but it would never do anything. (It would say it was patching, but never do anything.) I had to reboot my computer to clear the memory in order to get the launcher to actually patch/verify and launch the game. It would still crash on the Cryptic screen. After uninstalling, rebooting to clear everything from memory, and downloading a fresh set of files, I seem to be okay. It does sound like an old file somewhere got corrupted with this patch, and needs to be freshly loaded. I'm not crazy about having to use Arc now, but just happy the game works again.
    qtPt2I
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    hustin1 wrote: »
    I whacked the entire contents of my /live folder and the launcher is re-downloading it. It's at 19.7% so far. Will post the results as soon as I can.

    FWIW, i'm not running Linux nor do I have an 8-core machine. I think this goes deeper than that.

    DEVS: Can we get a dump of what the error reporter is gathering?

    Not sure it's gathering anything.. every time I crashed the error reporter would stall at the data collection phase and never go anywhere. i also couldn't submit an error report, it just sat there unresponsive. Cryptic may not be getting much data around this crash.
    qtPt2I
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    hustin1 wrote: »
    I whacked the entire contents of my /live folder and the launcher is re-downloading it. It's at 19.7% so far. Will post the results as soon as I can.

    FWIW, i'm not running Linux nor do I have an 8-core machine. I think this goes deeper than that.

    DEVS: Can we get a dump of what the error reporter is gathering?

    Not sure it's gathering anything.. every time I crashed the error reporter would stall at the data collection phase and never go anywhere. i also couldn't submit an error report, it just sat there unresponsive. Cryptic may not be getting much data around this crash.
    qtPt2I
  • warpetwarpet Member Posts: 1,969 Arc User
    edited August 2014
    kwsapphire wrote: »
    I wasn't previously, but other people in the thread reported the same crashing problem even when using arc.

    It's worth noting that there's a process somewhere staying in memory after the crash. Each time I crashed, I could open the launcher, but it would never do anything. (It would say it was patching, but never do anything.) I had to reboot my computer to clear the memory in order to get the launcher to actually patch/verify and launch the game. It would still crash on the Cryptic screen. After uninstalling, rebooting to clear everything from memory, and downloading a fresh set of files, I seem to be okay. It does sound like an old file somewhere got corrupted with this patch, and needs to be freshly loaded. I'm not crazy about having to use Arc now, but just happy the game works again.

    u could end client.exe with task manager no need for win rest

    im downloading game via arc now hope this will fix it at me to since i have the problem like u
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,462 Arc User
    edited August 2014
    GameClient is accessing a null pointer and crashing. This is what I get in WinDbg:

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.

    CommandLine: "C:\Program Files\Cryptic Studios\Neverwinter\Live\GameClient.exe"
    Starting directory: C:\Program Files\Cryptic Studios\Neverwinter\Live
    Symbol search path is: C:\Downloads\Windows Updates\Windows XP\KB2393802\SP3GDR\win2k\v14e
    Executable search path is:
    ModLoad: 00400000 02fbc000 GameClient.exe
    ModLoad: 77f80000 78021000 ntdll.dll
    ModLoad: 10000000 1034b000 C:\Program Files\Cryptic Studios\Neverwinter\Live\PhysX3DEBUG_x86.dll
    ModLoad: 7c570000 7c639000 C:\WINNT\system32\KERNEL32.dll
    ModLoad: 02fc0000 03257000 C:\Program Files\Cryptic Studios\Neverwinter\Live\PhysX3CommonDEBUG_x86.dll
    ModLoad: 75030000 75046000 C:\WINNT\system32\WS2_32.dll
    ModLoad: 77bc0000 77c18000 C:\WINNT\system32\MSVCRT.DLL
    ModLoad: 7c2d0000 7c33d000 C:\WINNT\system32\ADVAPI32.DLL
    ModLoad: 77d30000 77d9f000 C:\WINNT\system32\RPCRT4.dll
    ModLoad: 75020000 75028000 C:\WINNT\system32\WS2HELP.DLL
    ModLoad: 03260000 03317000 C:\Program Files\Cryptic Studios\Neverwinter\Live\PhysX3CookingDEBUG_x86.dll
    ModLoad: 3b400000 3b41e000 C:\Program Files\Cryptic Studios\Neverwinter\Live\steam_api.dll
    ModLoad: 7cf30000 7d258000 C:\WINNT\system32\SHELL32.dll
    ModLoad: 77f40000 77f7d000 C:\WINNT\system32\GDI32.dll
    ModLoad: 77e10000 77e77000 C:\WINNT\system32\USER32.dll
    ModLoad: 70a70000 70ada000 C:\WINNT\system32\SHLWAPI.dll
    ModLoad: 71710000 7179a000 C:\WINNT\system32\COMCTL32.dll
    ModLoad: 6b2c0000 6b2c5000 C:\WINNT\system32\MSIMG32.DLL
    ModLoad: 77570000 775a0000 C:\WINNT\system32\WINMM.dll
    ModLoad: 77820000 77827000 C:\WINNT\system32\VERSION.dll
    ModLoad: 759b0000 759b6000 C:\WINNT\system32\LZ32.DLL
    ModLoad: 77340000 77357000 C:\WINNT\system32\IPHLPAPI.DLL
    ModLoad: 77520000 77525000 C:\WINNT\system32\ICMP.dll
    ModLoad: 77320000 77337000 C:\WINNT\system32\MPRAPI.dll
    ModLoad: 75150000 75160000 C:\WINNT\system32\SAMLIB.DLL
    ModLoad: 7cdc0000 7ce10000 C:\WINNT\system32\NETAPI32.DLL
    ModLoad: 7c340000 7c34e000 C:\WINNT\system32\Secur32.dll
    ModLoad: 03320000 03331000 C:\WINNT\system32\NTDSAPI.dll
    ModLoad: 77980000 779a6000 C:\WINNT\system32\DNSAPI.DLL
    ModLoad: 75050000 75058000 C:\WINNT\system32\WSOCK32.dll
    ModLoad: 77950000 7797b000 C:\WINNT\system32\WLDAP32.DLL
    ModLoad: 751c0000 751c6000 C:\WINNT\system32\NETRAP.dll
    ModLoad: 7ce20000 7cf13000 C:\WINNT\system32\OLE32.DLL
    ModLoad: 779b0000 77a4c000 C:\WINNT\system32\OLEAUT32.DLL
    ModLoad: 773b0000 773df000 C:\WINNT\system32\ACTIVEDS.DLL
    ModLoad: 77380000 773a3000 C:\WINNT\system32\ADSLDPC.DLL
    ModLoad: 77830000 7783e000 C:\WINNT\system32\RTUTILS.DLL
    ModLoad: 77880000 7790e000 C:\WINNT\system32\SETUPAPI.DLL
    ModLoad: 7c0f0000 7c154000 C:\WINNT\system32\USERENV.DLL
    ModLoad: 774e0000 77514000 C:\WINNT\system32\RASAPI32.dll
    ModLoad: 774c0000 774d1000 C:\WINNT\system32\rasman.dll
    ModLoad: 77530000 77552000 C:\WINNT\system32\TAPI32.dll
    ModLoad: 77360000 77379000 C:\WINNT\system32\DHCPCSVC.DLL
    ModLoad: 690a0000 690ab000 C:\WINNT\system32\PSAPI.DLL
    ModLoad: 7c740000 7c7cc000 C:\WINNT\system32\CRYPT32.dll
    ModLoad: 77430000 77441000 C:\WINNT\system32\MSASN1.dll
    ModLoad: 03340000 03354000 C:\Program Files\Cryptic Studios\Neverwinter\Live\XINPUT1_3.dll
    ModLoad: 03360000 0340e000 C:\WINNT\system32\DINPUT8.dll
    ModLoad: 03410000 03a82000 C:\Program Files\Cryptic Studios\Neverwinter\Live\vivoxsdk.dll
    ModLoad: 03a90000 03ad9000 C:\Program Files\Cryptic Studios\Neverwinter\Live\ortp.dll
    ModLoad: 6f140000 6f199000 C:\Program Files\Cryptic Studios\Neverwinter\Live\libsndfile-1.dll
    ModLoad: 03ae0000 03c53000 C:\Program Files\Cryptic Studios\Neverwinter\Live\vivoxoal.dll
    ModLoad: 75ab0000 75ab5000 C:\WINNT\system32\SensApi.dll
    ModLoad: 03c60000 03c9b000 C:\Program Files\Cryptic Studios\Neverwinter\Live\nvtt.dll
    ModLoad: 03ca0000 03e49000 C:\WINNT\system32\d3d9.dll
    ModLoad: 03e50000 03e55000 C:\WINNT\system32\d3d8thk.dll
    ModLoad: 75e60000 75e7a000 C:\WINNT\system32\IMM32.dll
    ModLoad: 77410000 77423000 C:\WINNT\system32\MSACM32.dll
    (a0c.a10): Break instruction exception - code 80000003 (first chance)
    eax=00000000 ebx=00131f04 ecx=00000000 edx=00135910 esi=7ffdf000 edi=00131f80
    eip=77f9193c esp=0012f970 ebp=0012fc88 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
    ntdll!DbgBreakPoint:
    77f9193c cc int 3
    0:000> g
    ModLoad: 759c0000 759c7000 C:\WINNT\system32\mmdrv.dll
    --> dll_entry.c - oRTP.dll - DLL_PROCESS_ATTACH()
    --> dll_entry.c - oRTP.dll - Initializing module
    WriteConsole() failed, reverting to CRT printf (expected if writing to a pipe).
    Shared memory should be enabled by default since not using dev data.

    DO_AUTO_RUNS...
    InputLib startup...InputLib startup... done (0.00)
    [S_API FAIL] SteamAPI_Init() failed; SteamAPI_IsSteamRunning() failed.
    [S_API FAIL] SteamAPI_Init() failed; unable to locate a running instance of Steam, or a local steamclient.dll.
    RefSystem: Creating NormalHandles table, size 64.

    done. (0.21)

    Loading logo...
    done. (0.00)

    Preloading DLLs...ModLoad: 1f7a0000 1f7db000 C:\WINNT\system32\odbc32.dll
    ModLoad: 76b30000 76b6e000 C:\WINNT\system32\comdlg32.dll
    ModLoad: 1f840000 1f857000 C:\WINNT\system32\odbcint.dll
    ModLoad: 0e280000 0e286000 C:\WINNT\system32\odbcbcp.dll
    ModLoad: 0e290000 0e3a5000 C:\Program Files\Cryptic Studios\Neverwinter\Live\dbghelp.dll

    done. (0.02)

    FileSystem startup...Failed to add GameDataDir: ./platformData (it does not exist or could not be accessed)

    Loading hoggs...

    UNACCOUNTED FOR (1.55)

    Add to folder cache: ./piggs/bins.hogg:... done (0.05)

    Add to folder cache: ./piggs/bins2.hogg:... done (0.00)

    Add to folder cache: ./piggs/character.hogg:... done (0.00)

    Add to folder cache: ./piggs/data.hogg:...
    done (0.01)

    Add to folder cache: ./piggs/dynamic.hogg:... done (0.00)

    Add to folder cache: ./piggs/exes.hogg:... done (0.00)

    Add to folder cache: ./piggs/object.hogg:... done (0.00)

    Add to folder cache: ./piggs/sound.hogg:... done (0.01)

    Add to folder cache: ./piggs/texture.hogg:... done (0.17)

    Add to folder cache: ./piggs/texture2.hogg:... done (0.00)

    done (10 hoggs) (1.81)
    GameDataDirs:
    *./Data
    ./Localdata

    Auto-enable PatchStreaming...
    enabled (simulation off) (0.04)

    done. (1.86)

    Caching folders...
    Precaching animation_library...
    done. (0.00)

    Precaching autobinds...
    done. (0.00)

    Precaching bin...
    done. (0.00)

    Precaching character_library...
    done. (0.00)

    Precaching defs...
    done. (0.00)

    Precaching dyn...
    done. (0.00)

    Precaching environment...
    done. (0.00)

    Precaching fonts...
    done. (0.00)

    Precaching genesis...
    done. (0.00)

    Precaching keybinds...
    done. (0.00)

    Precaching maps...
    done. (0.00)

    Precaching materials...
    done. (0.00)

    Precaching messages...
    done. (0.00)

    Precaching object_library...
    done. (0.00)

    Precaching powerart...
    done. (0.00)

    Precaching shaders...
    done. (0.00)

    Precaching sound...
    done. (0.00)

    Precaching texts...
    done. (0.00)

    Precaching texture_library...
    done. (0.00)

    Precaching ui...
    done. (0.00)

    Precaching world...
    done. (0.00)
    done. (0.04)
    Parsing command line...


    Done parsing command line. (0.00)
    GamePrefsInit: giGamePrefSet now 0

    Gathering system specs...ModLoad: 10940000 1094f000 C:\Program Files\Logitech\SetPoint\lgscroll.dll
    ModLoad: 78130000 781cb000 C:\WINNT\system32\MSVCR80.dll
    ModLoad: 7c420000 7c4a7000 C:\WINNT\system32\MSVCP80.dll
    ModLoad: 69bf0000 69c0d000 C:\WINNT\system32\NTMARTA.DLL
    ModLoad: 77800000 7781e000 C:\WINNT\system32\WINSPOOL.DRV
    ModLoad: 76620000 76631000 C:\WINNT\system32\MPR.DLL
    ModLoad: 7c950000 7c9df000 C:\WINNT\system32\CLBCATQ.DLL
    ModLoad: 65a60000 65a6a000 C:\WINNT\system32\wbem\wbemprox.dll
    ModLoad: 65c20000 65ccd000 C:\WINNT\system32\wbem\wbemcomn.dll
    ModLoad: 65a30000 65a3a000 C:\WINNT\system32\wbem\wbemsvc.dll
    ModLoad: 700e0000 70106000 C:\WINNT\system32\wbem\fastprox.dll
    ModLoad: 10cb0000 10d11000 C:\WINNT\system32\nvapi.dll
    ModLoad: 10d30000 11576000 C:\WINNT\system32\NVCPL.dll
    ModLoad: 69640000 6965f000 C:\WINNT\system32\OLEACC.dll
    ModLoad: 115a0000 11be5000 C:\WINNT\system32\nvDispS.dll
    (a0c.a10): C++ EH exception - code e06d7363 (first chance)
    ModLoad: 116a0000 11ce5000 C:\WINNT\system32\nvDispS.dll
    ModLoad: 76270000 7628b000 C:\WINNT\system32\netman.dll

    done. (0.70)
    CPU: 2593 Mhz (2/2 cores) / RAM: 3071 MBs (2251 free) / Video Card: NVIDIA Quadro FX 3600M / Driver Ver: 6.14.11.6758 / UserVA: 2.0GB / OS Ver: 5.0.2195 / VidMem: 512 MBs / D3D11: Unknown
    OUTDATED VIDEO CARD DRIVER


    UtilitiesLib startup...
    done. (0.03)
    ModLoad: 10f30000 10f4d000 C:\Program Files\Perfect World Entertainment\Arc\ArcSDK.dll

    Loading Messages...RefSystem: Creating Referents table, size 64.


    UNACCOUNTED FOR (0.46)

    Processing translated commands for ENGLISH... 0 translated commands.(0.00)
    done (40626 messages) (0.46)
    ModLoad: 124b0000 124c5000 C:\WINNT\system32\btmmhook.dll
    ModLoad: 124e0000 124ed000 C:\Program Files\WIDCOMM\Bluetooth Software\BtBalloon.dll


    UNACCOUNTED FOR (1.48)

    Creating primary rendering device...
    Trying (Direct3D9)...ModLoad: 12500000 126e5000 C:\Program Files\Cryptic Studios\Neverwinter\Live\D3DX9_42.dll
    ModLoad: 126f0000 128d7000 C:\Program Files\Cryptic Studios\Neverwinter\Live\D3DCompiler_42.dll

    NVIDIA appID registration UNKNOWN RESULT

    done. (0.41)

    done. (0.42)

    Displaying Logo/splash screen...
    done. (0.04)

    Patching required files and acquiring manifest...
    PatchClientLib: connecting to patchserver.crypticstudios.com:7255
    ModLoad: 782c0000 782cc000 C:\WINNT\System32\rnr20.dll
    ModLoad: 777e0000 777e8000 C:\WINNT\System32\winrnr.dll
    ModLoad: 777f0000 777f5000 C:\WINNT\system32\rasadhlp.dll
    ModLoad: 74fd0000 74fed000 C:\WINNT\system32\msafd.dll
    ModLoad: 75010000 75017000 C:\WINNT\System32\wshtcpip.dll
    PatchClientLib: redirecting to 208.95.185.55:7255
    PatchClientLib: redirecting to 208.95.185.55:7255
    PatchClientLib: redirecting to 208.95.185.55:7255
    PatchClientLib: redirecting to 208.95.184.27:7255
    PatchClientLib: successfully connected
    PatchClientLib: Using HTTP patching: server micro.nwhttppatch.crypticstudios.com port 80 prefix Night
    Loading manifest: ./.patch/NightClientEnglish.manifest...done


    UNACCOUNTED FOR (4.93)

    Patching...

    UNACCOUNTED FOR (0.49)

    Loading hoggs...
    done. (0.01)

    Examining hoggs...
    done. (0.75)


    UNACCOUNTED FOR (1.17)

    done. (2.42)

    Updating FolderCache with dynamic patching info...
    done. (3.92)

    done. (11.31)

    Registering primary Input device...ModLoad: 6f9a0000 6f9a8000 C:\WINNT\system32\HID.DLL

    ERROR: devassert: 0; Failed to startup input device!

    ERROR: devassert: gInpDevice; No global Input Device!
    (a0c.a10): Access violation - code c0000005 (first chance)
    First chance exceptions are reported before any exception handling.
    This exception may be expected and handled.
    eax=00000000 ebx=7ffdf000 ecx=00000001 edx=02860000 esi=00070000 edi=0012e9c4
    eip=013c6734 esp=0012e8f8 ebp=0012e9c4 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202
    *** ERROR: Module load completed but symbols could not be loaded for GameClient.exe
    GameClient+0xfc6734:
    013c6734 8888a9090000 mov byte ptr [eax+9A9h],cl ds:0023:000009a9=??
    0:000> r
    eax=00000000 ebx=7ffdf000 ecx=00000001 edx=02860000 esi=00070000 edi=0012e9c4
    eip=013c6734 esp=0012e8f8 ebp=0012e9c4 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202
    GameClient+0xfc6734:
    013c6734 8888a9090000 mov byte ptr [eax+9A9h],cl ds:0023:000009a9=??



    Time to fire up Ida Pro and start digging.

    Re-downloading everything didn't help either. I've got Ida analyzing the executable (GameClient is huge, so it takes a while). Once it's loaded I'll go to that location and start backtracking. I'm guessing that the client has some new code that isn't checking the result of an API call and isn't handling a null-result case. I've been suspecting this for a few hours, but now I can try to verify it.
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • kwsapphirekwsapphire Member, NW M9 Playtest Posts: 671 Arc User
    edited August 2014
    warpet wrote: »
    u could end client.exe with task manager no need for win rest

    im downloading game via arc now hope this will fix it at me to since i have the problem like u

    Ahh, didn't know what process was locking up. I was looking for a neverwinter or PWE reference, silly me! :P
    qtPt2I
  • carrvaliercarrvalier Member Posts: 1 Arc User
    edited August 2014
    Yes i having same problem not loading game.I did a complete uninstall/reinstall. Changed graphic cards, did all the options listed in this thread.Still crashing.Oh well back too DDO.Wonder if this has anything too do with the recent AD theft that just acurred prior?
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,462 Arc User
    edited August 2014
    It looks like it has something to do with the client not being able to initialize the "primary input device". I'm still analyzing it, though.
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • magoguitarristamagoguitarrista Member, Neverwinter Beta Users Posts: 105
    edited August 2014
    I dont know I delete the gamepref.pref file from the two folders and it worked for me :S
  • hustin1hustin1 Member, NW M9 Playtest Posts: 3,462 Arc User
    edited August 2014
    Okay devs, here'e the scoop:

    - Setting up your RawInputBackgroundThread is failing
    - The call to DirectInput8Create is succeeding
    - After succeeding in the call to DirectInputCreate(), in your if() statement where you check if you created the raw input background thread, the first method call fails and the second one succeeds.

    The result is that the overall result is a failure status, and the input device doesn't get created. I don't know what should happen here, as I don't have access to your source code, but this is where you need to look.

    Edit: it looks like it's failing on CreateDevice(GUID_SysKeyboard) but succeeding on CreateDevice(GUID_SysMouse). FWIW.

    Edit: I noticed the mods shortened this post. That's okay. Just one other tidbit: since the mouse routine returns success and the keyboard routine returns failure, it doesn't matter why -- the fact that there is no raw input thread and a pass on *either* the mouse or keyboard routine is the problem. Both of those routines do the same thing: set the data format, the cooperative level, and a property, but ultimately I think it's due to the fact that the raw input thread isn't getting set up. What if a user has no raw input devices? I strongly suspect that this is the problem.

    Okay. I'm starving. Time to order a pizza while you on the left coast chew on it (hopefully!!!)
    Harper Chronicles: Cap Snatchers (RELEASED) - NW-DPUTABC6X
    Blood Magic (RELEASED) - NW-DUU2P7HCO
    Children of the Fey (RELEASED) - NW-DKSSAPFPF
    Buried Under Blacklake (WIP) - NW-DEDV2PAEP
    The Redcap Rebels (WIP) - NW-DO23AFHFH
    My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
  • marvex1marvex1 Member, Neverwinter Beta Users Posts: 1
    edited August 2014
    i had the same problem and what i did is go to the game folder execute the neverwinter.exe run it in safe mode in the options in the top right in the launcher and it worked
  • thedreadprof13thedreadprof13 Member Posts: 0 Arc User
    edited August 2014
    add another to this list. been trying all of the suggestions here, and still no change... :(
  • boghy89boghy89 Member, Neverwinter Beta Users Posts: 26 Arc User
    edited August 2014
    Ok, time to go back to WoW, although it kinda sux now il gladly pay the subscription to a game i dont even liek that much anymore then waste my time tryng to play a broken game made by a greedy gaming corp.Had to say it, just had to, been waiting for DD chest bugg to get fixed for 1 month and nothing and now i cant even logg in, im done.
  • dadadaguilledadadaguille Member Posts: 1 Arc User
    edited August 2014
    I tried everything on this post but nothing works...
    I searched on web and i solved my problem.
    1- Run game in windows mode
    2- Add this string on command line: "-d3d11Enable 0"

    This works fine for me. First, on full screen, i've got a problem. After putting it on windows mode i can enter the game.
    (Sorry bad english, im not a native).
    I hope it helps!
  • tipadaknifetipadaknife Member Posts: 229 Arc User
    edited August 2014
    Deleting both the prefs file and logging in with Arc fixed it for me, finally.
    dec2014nwsig.png
  • juniper76juniper76 Member Posts: 1 Arc User
    edited August 2014
    Not only crashing, but actually getting a Blue Screen of Death and the computer is resetting! Did manage to log in on the second attempt yesterday, but back to the BSOD again today...

    I go years without a BSOD and suddenly I get two in two days... Congrats, NW!

    (Win 7, 64-bit, up-to-date drivers)
  • mrfunktaztykmrfunktaztyk Member Posts: 0 Arc User
    edited August 2014
    If I go through Safe mode it alows me to log on, otherwise it crashes my Video Card Driver or the GameClient.exe stops working.



    FIX IT! FIX IT! FIX IT! FIX IT! FIX IT! FIX IT!

    FIX IT! FIX IT!
  • adernathadernath Member, Neverwinter Knight of the Feywild Users Posts: 0 Arc User
    edited August 2014
    Is there a way to obtain a meaningful crashlog? It seems that CrypticError doesnt do anything...
    Suggestions to improve NW:
    - Dualspec
    - Better rewarding foundry and foundry pvp maps
    - Custom PvP leagues with leaderboards instead of the current 'matchmaking'.
    - Armory
    - make jumping cost stamina (to reduce hopping in pvp)
  • daalydaaly Member, NW M9 Playtest Posts: 84 Arc User
    edited August 2014
    TBH I think it's just there to placate the masses as it were....hat-tip to the mods for deleting quite a few angry posts...btw did you forward to the tech guys that it might be nice for them to you know kinda officially respond to this and a host of other threads regarding this crash bug (the same one that was on preview and was complained about with no official response nor fix). Remember most of us have actually bought quite a few items off the zen merchant in the past and the probability of us doing so again that is if this issue is addressed is getting slimmer by the day.
  • igoranilovic984igoranilovic984 Member, NW M9 Playtest Posts: 1 Arc User
    edited August 2014
    Same problem here :( 2 days trying to fix CrypticError : Oops... Can someone help us? Ty ::::::::::::::::
  • xaindexainde Member Posts: 6 Arc User
    edited August 2014
    The game keeps crushing on loading screen for 2 consecutive days , I have tried everything you mentioned above , could someone help me please?
  • kattefjaeskattefjaes Neverwinter Beta Users, Neverwinter Hero Users Posts: 2,270 Bounty Hunter
    edited August 2014
    A lot of people are seeing this:

    dfxbszv.png

    ..when the game starts up, too.. Between that and the issues setting up raw input, it could kill the game for some folks.

    (I think I dodged the bullet on this one, touch wood)
  • koolywampuskoolywampus Member, NW M9 Playtest Posts: 52 Arc User
    edited August 2014
    Ok before the patch I logged in no problem. After the patch my game keeps crashing at the Neverwinter screen. I send report, reverify, try again, and poof same thing. I have uninstalled, re downloaded and installed, but still crash. I'm happy to hear you fixed the issues with the Dragon and caster packs. I'm looking forward to using mine as well as the 5k in zen I bought. Any ETA on when you will get around to fixing this so I can? My count shows 4 other threads listing this problem but 0 dev action. I'm so glad I spent money on this game. Who do I see about a refund?

    -Rant off-
    Oppohere draconem est preherndere vitam.
  • warpetwarpet Member Posts: 1,969 Arc User
    edited August 2014
    unistaling game and instaling it via arc solved problem for me looks like if u dont instal and patch when arc active game gets corupted
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