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Forums > Home› Neverwinter Discussion › General Discussion (PC)

Cryptic Launcher down?

2

Comments

  • agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    this is weird. i have 2 friends from the UK. one can play, the other can't...
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • limeye3limeye3 Member, Neverwinter Beta Users Posts: 101
    edited March 2014
    agahtto wrote: »
    it's PWE's side. im from NL too, and im using a different ISP then Limeye3 ;)

    Shouldv told me you were dutch :o
  • akemnosakemnos Member Posts: 597 Arc User
    edited March 2014
    Looks like Comcast (one of the major American ISP's) is having an issue currently. that could be the route cause of this.
  • paulienchenpaulienchen Member Posts: 1 Arc User
    edited March 2014
    I live in the Netherlands and have the same problem.
    I play Perfect world on the raging tide server and the same problem.
    the european server of Perfect World is accessable though, but i have no running account there.
  • syranaisyranai Member Posts: 3 Arc User
    edited March 2014
    When I try to perform a visual trace route, it either ends in Dallas when started from US, or in Nassau when started from Europe.
    http://traceroute.monitis.com/
  • mobydik1969mobydik1969 Member Posts: 23 Arc User
    edited March 2014
    same problem he is trying to update the launcher,but no succeed pffffff,this is the second time in a week

    and yess i live also in the Netherlands
  • agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    akemnos wrote: »
    Looks like Comcast (one of the major American ISP's) is having an issue currently. that could be the route cause of this.

    is PWE using that then? if not, then thats not the issue
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • fusionawesomefusionawesome Member, NW M9 Playtest Posts: 121 Arc User
    edited March 2014
    Also from NL and having the same problem.

    -When i click play Neverwinter in arc i get the following window:

    Cryptic launcher autoupdate
    Trying to update the launcher. Please be patient.
    Tried connecting 15 times.

    -After the 15 tries i get the following window:

    Connection problem
    Unable to establisch connection to patch server.
    Please check your internet connection.
    If problems persist, please contact technical support.
  • mobydik1969mobydik1969 Member Posts: 23 Arc User
    edited March 2014
    Many dutch players overhere hahahahaaha,

    but sorry ontopic
  • finmakinfinmakin Member Posts: 456 Arc User
    edited March 2014
    1 <1 ms <1 ms <1 ms Comtrend.Home [192.168.1.1]
    2 23 ms 23 ms 21 ms ip1-128-173-82.adsl2.static.versatel.nl [82.173.
    28.1]
    3 20 ms 20 ms 22 ms xe-1-0-4-100.ncr04asd2.versatel.net [217.16.47.2
    4]
    4 22 ms 22 ms 22 ms ae6-0.br04sara.versatel.net [212.53.25.201]
    5 24 ms 25 ms 25 ms ams-core-2.bundle-ether7.tele2.net [130.244.21.8
    ]
    6 111 ms 99 ms 99 ms nyc9-peer-1.ae0-unit0.tele2.net [130.244.71.245]

    7 97 ms 97 ms 98 ms sl-gw50-nyc-.sprintlink.net [144.223.26.73]
    8 103 ms 99 ms 100 ms sl-crs1-nyc-lc1-.sprintlink.net [144.232.1.23]
    9 103 ms 101 ms 155 ms te-4-2-0.edge1.NewYork1.level3.net [4.68.111.157

    10 137 ms 138 ms 151 ms vlan70.csw2.NewYork1.Level3.net [4.69.155.126]
    11 139 ms 136 ms 137 ms ae-71-71.ebr1.NewYork1.Level3.net [4.69.134.69]

    12 136 ms 137 ms 137 ms ae-57-57.ebr2.Washington12.Level3.net [4.69.201.
    6]
    13 143 ms 142 ms 140 ms ae-1-100.ebr1.Washington12.Level3.net [4.69.143.
    13]
    14 135 ms 135 ms 136 ms ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
    15 137 ms 139 ms 139 ms ae-1-100.ebr2.Atlanta2.Level3.net [4.69.132.34]

    16 138 ms 137 ms 136 ms ae-2-2.ebr2.Miami1.Level3.net [4.69.140.141]
    17 138 ms 138 ms 136 ms ae-2-52.edge4.Miami1.Level3.net [4.69.138.108]
    18 144 ms 145 ms 143 ms TRINITY-COM.edge4.Miami1.Level3.net [4.59.90.26]

    19 * * * Request timed out.
    20 144 ms 144 ms 143 ms 24.244.158.2
    21 145 ms 146 ms 148 ms 208-87-34-36.securehost.com [208.87.34.36]

    Still a customers ISP issue ?
    Ogguk The Beholder… Justicar Paladin Tank/ Healer
  • akemnosakemnos Member Posts: 597 Arc User
    edited March 2014
    This is the website where i found the information: http://downdetector.com/status/comcast-xfinity/map


    as for is PWE using Comcast, i have no idea but even if they are not it doesn't mean it couldn't be a problem. The data being transferred has to be transmitted on someone's data lines. Your data could be connecting on a Comcast line instead of say an Verizon one(or any other company line).
  • akemnosakemnos Member Posts: 597 Arc User
    edited March 2014
    finmakin wrote: »
    Still a customers ISP issue ?

    Yes and no. While it is not your ISP directly that is having the problem they must have a data sharing link with Comcast for the US. Think of it the same way as a mobile phone provider. If the provider does not have access in a certain country it must pass the service to a "partner" provider. It is likely that your ISP is passing the data to Comcast who is having outages across large sections of America.
  • finmakinfinmakin Member Posts: 456 Arc User
    edited March 2014
    magenubbie wrote: »
    You're going over an entirely different route. What happens after hop 21? you're not at the NW servers yet.

    It stops after 21
    Ogguk The Beholder… Justicar Paladin Tank/ Healer
  • akemnosakemnos Member Posts: 597 Arc User
    edited March 2014
    yeah I haven't heard too many good things about them either, although i guess i haven't heard good things about any of the big companies there.
  • agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    its 3 hours now. on my free day ;(
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • finmakinfinmakin Member Posts: 456 Arc User
    edited March 2014
    Are these problems in the USA the responcebillity of our Dutch ISP providers ?... thats what the Moderator said.. its not a issue fro Cryptic but your local ISP providers
    Ogguk The Beholder… Justicar Paladin Tank/ Healer
  • agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    its not just NL, finmakin. its several countries, a few pages back, some guy from Asia couldn't log either
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • niflheimurniflheimur Member Posts: 5 Arc User
    edited March 2014
    Hope we don't need to wait for some days before they fix this, these technical issues are to often and are fixed in slow motion. Yea and I'm from Iceland and i have no idea of my route.
  • agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    magenubbie wrote: »
    Thank you! You even have a map. Which shows exactly what I've been expecting. The 2 area's in Washington where comcast is down are the same areas where both the Amazon servers and the cogentco servers are located. We're so screwed xD

    so we just got to wait till comcast fixes their ****?
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • larafrostlarafrost Member Posts: 1 Arc User
    edited March 2014
    down in Iceland for at least 3 hours as well :(
  • finmakinfinmakin Member Posts: 456 Arc User
    edited March 2014
    I know that Agahtto.. was a bit egoistic of me... im just fishing for a responce from the Administrator
    Ogguk The Beholder… Justicar Paladin Tank/ Healer
  • agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    magenubbie wrote: »
    If comcast is true to it's reputation, this is going to take a while. The mess started yesterday. Since that was nighttime for us Europeans, we didn't notice. And it doesn't affect just Dutch people. Anyone routing to the US over Washington gets affected.

    well my DT started 3 hours ago, and i was up all night. i had zero problems playing
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • adinosiiadinosii Member, NW M9 Playtest Posts: 4,294 Arc User
    edited March 2014
    I'm in Iceland and yeah...I have the problem too....tracert stops at cogentco. The problem seems to be in Washington, as people have pointed out.
    Hoping for improvements...
This discussion has been closed.