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Forums > Home› Neverwinter Discussion › General Discussion (PC)
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Cryptic Launcher down?

yethensyethens Member Posts: 32 Arc User
edited May 2014 in General Discussion (PC)
I've been trying to launch the game for quite some time now but every time I try to launch it from the Arc launcher it says:

"Connection Problem - Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support".

As nothing is wrong with my Internet connection I wonder if more ppl are having the same problem.
Post edited by yethens on
«13

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    notsosneaky69notsosneaky69 Member, Neverwinter Beta Users Posts: 13 Arc User
    edited March 2014
    yethens wrote: »
    I've been trying to launch the game for quite some time now but every time I try to launch it from the Arc launcher it says:

    "Connection Problem - Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support".

    As nothing is wrong with my Internet connection I wonder if more ppl are having the same problem.

    Same here. The launcher attempts to reconnect 5 times, then error message.
  • Options
    agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    same here. i think the server went down about half a hour ago
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • Options
    bombamariobombamario Member, Neverwinter Beta Users Posts: 9 Arc User
    edited March 2014
    its cogent again... try a tracert to patchserver.crypticstudios.com and you will see that everything after the first cogent hop is dead... i have the same issue... all we can do is wait and *hope* that pwe acknowledges this repating issue and gets up cogents ***...
  • Options
    notsosneaky69notsosneaky69 Member, Neverwinter Beta Users Posts: 13 Arc User
    edited March 2014
    Well, the thing is, a friend of mine in the US is online and playing. No problems at all patching and logging in for her.
  • Options
    ariesvehemensariesvehemens Member, NW M9 Playtest Posts: 26 Arc User
    edited March 2014
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 7 ms 21 ms 7 ms 80.106.108.54
    3 6 ms 7 ms 6 ms 79.128.244.65
    4 10 ms 10 ms 6 ms patr-crsa-patr7609a-1.backbone.otenet.net [79.12
    8.229.1]
    5 21 ms 10 ms 22 ms athe-crsb-nyma-crsb-7.backbone.otenet.net [79.12
    8.224.89]
    6 10 ms 10 ms 10 ms ten0-1-5-0-atht1602.ath.OTEGlobe.net [62.75.3.17
    7]
    7 60 ms 59 ms 60 ms 62.75.4.154
    8 62 ms 63 ms 59 ms xe-7-0-0-xcr1.amt.cw.net [208.173.209.129]
    9 59 ms 55 ms 61 ms ae0-xcr1.amd.cw.net [195.2.25.46]
    10 65 ms 58 ms 65 ms te1-4.ccr01.ams05.atlas.cogentco.com [130.117.14
    .161]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 7 ms 7 ms 7 ms 80.106.108.54
    3 7 ms 7 ms 7 ms 79.128.244.65
    4 129 ms 13 ms 8 ms patr-crsa-patr7609a-1.backbone.otenet.net [79.12
    8.229.1]
    5 20 ms 22 ms 10 ms athe-crsb-nyma-crsb-7.backbone.otenet.net [79.12
    8.224.89]
    6 10 ms 10 ms 10 ms ten0-1-5-0-atht1602.ath.OTEGlobe.net [62.75.3.17
    7]
    7 60 ms 67 ms 59 ms 62.75.4.2
    8 54 ms 81 ms 62 ms xe-7-0-0-xcr1.amt.cw.net [208.173.209.129]
    9 57 ms 56 ms 61 ms ae0-xcr1.amd.cw.net [195.2.25.46]
    10 84 ms 216 ms 217 ms te1-4.ccr01.ams05.atlas.cogentco.com [130.117.14
    .161]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\WINDOWS\system32>

    Same problem here. Connection is timing out after Atlas Cogento.
    Submitted a ticket already.
  • Options
    melodywhrmelodywhr Member Posts: 4,220 Arc User
    edited March 2014
    hmm. i just logged in with no problem.
  • Options
    notsosneaky69notsosneaky69 Member, Neverwinter Beta Users Posts: 13 Arc User
    edited March 2014
    melodywhr wrote: »
    hmm. i just logged in with no problem.

    So did my friend, sitting on Skype listening to her play. On the other hand, she gets to hear me swear over not being able to play.
  • Options
    junkermyrklejunkermyrkle Member Posts: 14 Arc User
    edited March 2014
    Hi all! Yes, I am from Europe, Germany and have the same connection issue. Wondering why so few people are reporting this- maybe the majority is still in game and thus not experiencing it?
    Characters: Ravondir Orlond , Vesma Wildheart [GF 18k]

    Guild: Zirkel der Weltenwanderer (Circle of the world travellers)

    Characters: Betty Lou , Kermit

    Guild: Masters of Muppets
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    cmpinpointerrorcmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646
    edited March 2014
    Hey all. It appears to be a regional ISP issue. Some players are able to log in and others can't get past the launcher. Please hang tight and hopefully your ISP can resolve it shortly. We'll keep monitoring for any potential issues.
  • Options
    agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    really.....this is like the third downtime this week..
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • Options
    cmpinpointerrorcmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646
    edited March 2014
    agahtto wrote: »
    really.....this is like the third downtime this week..

    This time it's not because of a network issue on our side, but an issue with some players' ISPs. Hopefully, it should be resolved shortly.
  • Options
    kempo23kempo23 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited March 2014
    got same problem, i think the europeans are having most problems
  • Options
    bombamariobombamario Member, Neverwinter Beta Users Posts: 9 Arc User
    edited March 2014
    melodywhr wrote: »
    hmm. i just logged in with no problem.

    because its regional... when you live in an area (country... germany, swiss, sweden etc) where your data has to go through a certain datacenter which happens to be run by congent, its down...
    cmpinpointerror wrote: »
    This time it's not because of a network issue on our side, but an issue with some players' ISPs. Hopefully, it should be resolved shortly.

    its not a problem with our service provider, its a problem with your service provider...

    http://techsupport.perfectworld.com/showthread.php?t=4181
  • Options
    agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    cmpinpointerror wrote: »
    This time it's not because of a network issue on our side, but an issue with some players' ISPs. Hopefully, it should be resolved shortly.

    please tell me it will be fixed today. else i could go to bed aswell haha :D
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • Options
    niflheimurniflheimur Member Posts: 5 Arc User
    edited March 2014
    I'm in Europe and I have the same issue, think it must be EU problem, why? no one knows, when will it be fixed? no one knows.
    The game has started to crash a lot recently, hope they will fix these problem soon.
  • Options
    lewstelamon01lewstelamon01 Member Posts: 7,415 Arc User
    edited March 2014
    bombamario wrote: »
    because its regional... when you live in an area (country... germany, swiss, sweden etc) where your data has to go through a certain datacenter which happens to be run by congent, its down...



    its not a problem with our service provider, its a problem with your service provider...

    http://techsupport.perfectworld.com/showthread.php?t=4181

    And you're using completely outdated information to prove your point. Last post in that thread was made over three months ago--well before the TS forums went read only, even. That's why you don't use necrothreads to make your argument. I'm sure that the engineers have done their homework to find out what's causing the issue.

    The fact that some players can log in and others cannot would point to the fact that this is NOT a PWE ISP issue.
    ROLL TIDE ROLL

    Great Weapon Fighter: Because when is today not a good day to die?

    PC and PS4 player. Proud Guildmaster for PS4 Team Fencebane. Rank 5 Officer for PC Team Fencebane. Visit us at http://fencebane.shivtr.com
  • Options
    erikiki1erikiki1 Member, NW M9 Playtest Posts: 144 Arc User
    edited March 2014
    having the same issue, I can do other things (watch streams, play other games in the internet, download stuffs, etc.) but whenever I try to play NW, the launcher just goes static. (playing from asia)
  • Options
    megaloksekolomegaloksekolo Member Posts: 2 Arc User
    edited March 2014
    hello,
    same here trying to launch game and i have a message

    "There was an error loading the login page. Please restart the launcher and try again.
    Error -118 when loading url /launcher_login"
    any anouncement?
  • Options
    garodtregarodtre Member Posts: 3 Arc User
    edited March 2014
    I've got the same problem with logging in.

    P.s. is everyone who is having issues also from NL.
    May be a backbone issue with one of the hops on the route to the server which is a central hub for communication...

    Anyhow it's not our ISP since from other screenshots I can see we have different ISP's and I doubt suddenly allot of ISP's developed the same issue.
  • Options
    limeye3limeye3 Member, Neverwinter Beta Users Posts: 101
    edited March 2014
    Yea im from the netherlands and my ISP is KPN.

    I however seriously doubt this issue is on the players side though...
  • Options
    agahttoagahtto Member Posts: 0 Arc User
    edited March 2014
    it's PWE's side. im from NL too, and im using a different ISP then Limeye3 ;)
    GWF: Norlas TR: Sanne DC: Keyleth HR: Ella Snipes CW: Montalto

    Essence of Aggresion

    [SIGPIC][/SIGPIC]
  • Options
    garodtregarodtre Member Posts: 3 Arc User
    edited March 2014
    I'm with XS4all which shares some of the infra of KPN since it's an affiliate.
    But I agree with you I find it unlikely that this has to do with our ISP.
  • Options
    finmakinfinmakin Member Posts: 453 Arc User
    edited March 2014
    Problems seems to be at Amazon servers... Defs saying that its not on server side but problem lies at customers ISP.... does that Mean i have to call from Amsterdam to Amazon and tell then to get their **** straight ?

    Im on Tele2 andget the same results as Magenubbie
    Ogguk The Beholder… Justicar Paladin Tank/ Healer
  • Options
    bombamariobombamario Member, Neverwinter Beta Users Posts: 9 Arc User
    edited March 2014
    lewstelamon01 wrote: »
    And you're using completely outdated information to prove your point. Last post in that thread was made over three months ago--well before the TS forums went read only, even. That's why you don't use necrothreads to make your argument. I'm sure that the engineers have done their homework to find out what's causing the issue.

    The fact that some players can log in and others cannot would point to the fact that this is NOT a PWE ISP issue.

    2 tracerts both showing timeouts after the first congent hop can be found in this thread http://nw-forum.perfectworld.com/showthread.php?573621-Disconnecting-Look-Here!/page9 in the bug-report forum, both made within an hour or so after the disconnect happened...

    an 'actual' tracert right now looks more like the one magenubbie posted...
  • Options
    garodtregarodtre Member Posts: 3 Arc User
    edited March 2014
    yeah tracert for me also ends at te2-8.ccr01.ams05.atlas.cogentco.com
  • Options
    viesetimviesetim Member, Neverwinter Beta Users, Neverwinter Knight of the Feywild Users Posts: 2 Arc User
    edited March 2014
    cmpinpointerror wrote: »
    Hey all. It appears to be a regional ISP issue.

    Yea European issue ....

    The Routing to your Servers is br0ken, look at the traceroute

    traceroute to patchserver.crypticstudios.com (208.95.185.41), 30 hops max, 60 byte packets
    1 unrealnetworks (192.168.2.1) 0.419 ms 0.524 ms 0.655 ms
    2 ipservice-092-210-128-001.pools.arcor-ip.net (92.210.128.1) 13.434 ms 14.845 ms 14.960 ms
    3 88.79.30.162 (88.79.30.162) 16.424 ms 17.804 ms 19.158 ms
    4 92.79.211.5 (92.79.211.5) 22.765 ms 22.885 ms 25.468 ms
    5 188.111.129.26 (188.111.129.26) 51.300 ms 51.448 ms 51.561 ms
    6 xe-0-2-3-xcr1.amt.cw.net (208.173.212.1) 44.773 ms 25.080 ms 24.153 ms
    7 te1-4.ccr01.ams05.atlas.cogentco.com (130.117.14.161) 25.840 ms 27.988 ms 29.020 ms
    8 * * *
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This discussion has been closed.