Rule 3.03 - No Posting of Personal Conversations or Personal Information
Topics such as these are considered breaches of privacy. Please refrain from posting such items including, but not limited to, email exchanges with GMs, admins, moderators, PWE Customer Service or personal communications with other members.
These issues are serious enough that a rollback should be considered. At least then people would have assets restored. I have lost a number of leadership assets because I decided this was the week to upgrade everyone.. Hooray.
In some cases, these are assets that were purchased with real money. They have to be restored.
In addition, many of my guild-mates and I are repeatedly crashing - making the game unplayable. How was this not seen on the test server? Personally I have 4 PCs at the house. ALL crash during a play session although the machines with the Nvidia chipsets seem to last longer. My primary PC crashes almost immediately and sometimes can not even get to a login.. None of my machines had any issues prior to the module. My wife's machine, the weakest seems to last the longest.. She's rocking an Ivy Bridge i3 and an Nvidia 650 TI..I can play for about 20 minutes before a crash.
Setting Win 7 Compatability does nothing
DX 9 vs. DX 11 no difference
Turning off eye candy doesn't seem to have an impact.
Seeing crashing from Alt tabbing to Windows although I am running in Windowed-fullscreen
Bottom line, this wasn't tested enough. Hopefully the developers can figure out the issues and correct but you need to do the right thing Cryptic. Not restoring assets is a deal-breaker for me. I don't expect a response this moment, as I understand you are still assessing the problem but whenever there is a resolution for this situation, restoring must be included in the solution. I have been upgrading from blues the last week and am missing primarily Leadership assets. My purples are intact but I am certain I have lost blues and greens. Truth be told, I'm not even sure how many. I tend to stack them together in the assets bag and now I have empty slots where they were sitting. They represent 3 months of playing this game and leveling.
I would happily post a screen shot but I can't get back into the game.. I keep crashing. Do the right thing.
It was for my husband as well. He's said he'll not spend money on this game ever again. The problems, specifically professions assets, are why I've not bought the new expansion even though I was planning to do so. Given the response that my husband and others have seen I'll be thinking long and hard about whether or not to spend real money again. Not being compensated for loss because of something they did is a deal breaker. Lag, crashes, etc I take as a matter of course. Indifferent customer service is not a minor issue.
The problems, specifically professions assets, are why I've not bought the new expansion even though I was planning to do so.
I don't disagree with your overall sentiment, I just thought I'd point out that like the base game, the expansion (Fury of the Feywild) is free to play.
I don't disagree with your overall sentiment, I just thought I'd point out that like the base game, the expansion (Fury of the Feywild) is free to play.
True, the quest content and Drow are there, but I love cosmetic items, mounts and pets. I'm waiting to see how this is handled before I plunk down money for the Feywild Pack or more keys.
So, users have been posting about their losses, losses of stuff purchased with real money, you have been reading this and your only response is to quote a code of conduct?
0
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited August 2013
My authority is limited to the forums and the forums alone. I can not speak for the developers unless specifically instructed or given permission to which means I can not respond to item loss issues.
All I can do is inform you that Customer Service Responses are private between the user and the company. Posting CS Responses is specifically against the rules and will be moderated accordingly.
My authority is limited to the forums and the forums alone. I can not speak for the developers unless specifically instructed or given permission to which means I can not respond to item loss issues.
All I can do is inform you that Customer Service Responses are private between the user and the company. Posting CS Responses is specifically against the rules and will be moderated accordingly.
I've played dozens of MMOs and online games and I have never see such a ridiculous, obvious blanket censorship policy against criticism of the game's horrible customer service.
You might as well say:
"Our replies stating that we will do nothing to help you, the customer, with your grievous issues resulting in loss/devaluation of digital items you paid cash for. Our empty replies stating we will do nothing are PRIVATE and you are absolutely TOTALLY NOT ALLOWED to inform other, paying, customers of our horrible costumer service!"
As a founder and a player who has spent hundreds of dollars on this game and LIKES THE GAME, every CS post I see here on the forums has just further cemented my position of not spending another dime on this game. In this market you guys really can't afford to be treating/talking to customers like this, you will be out of a job in a few weeks/months(look at SWToR)
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited August 2013
Be sure to check the rules of the other MMO's before claiming that.
Every MMO I have ever played had virtually the same rules. Basically all of it was universal including the fact that CS responses were private between the company and the player.
I've played dozens of MMOs and online games and I have never see such a ridiculous, obvious blanket censorship policy against criticism of the game's horrible customer service.
You might as well say:
"Our replies stating that we will do nothing to help you, the customer, with your grievous issues resulting in loss/devaluation of digital items you paid cash for. Our empty replies stating we will do nothing are PRIVATE and you are absolutely TOTALLY NOT ALLOWED to inform other, paying, customers of our horrible costumer service!"
As a founder and a player who has spent hundreds of dollars on this game and LIKES THE GAME, every CS post I see here on the forums has just further cemented my position of not spending another dime on this game. In this market you guys really can't afford to be treating/talking to customers like this, you will be out of a job in a few weeks/months(look at SWToR)
as a founder and knight on NW, LTS and GOLD player on CHampions,(yes I have no life) who has also spent hundreds. ( I know what the Cryptic purchase per month limit was-oops)
I have had issues with this game and Champions , which I normally play. I have always found the response helpful. Some going out of their way to continue chase things up further after sorting out the initial problem.(as opposed to customer service in WOW, or lack thereof)
I haven't played dozens but I have played a few and yes, customer service responses are deemed private conversations and under privacy laws.
Customer service can only do what management decides.
They have to sort out the problem and what caused it. Then see if it can be reversed, if not can people show proof of what is lost.
NOw do you have screenshots of items that you have lost?
Do you have proof of loss?
Because going on the amount of people who seem to be trying every exploit they can in this game, there would be immediate flood of people saying I lost these, give me more to replace them. I'm not saying that you would but this is the basic problem.
on the other hand, I can remember threads from over a month ago about people assets vanishing while trying to merge them. So this is not a new bug. along with the alchemy level sticking.
anyway, just tried logging in again after changing video settings ot 9e/11 this morning. I got the first scrren, while it was loading towards the character list;
Fatal error
direct3d driver returned error code (DXG1_ERROR_DEVICE_REMOVED) while creating a texture
Technical details; DXG1_ERROR_DEVICE_REMOVED while creating 2D texture
size 4096 x 1 (1mips,RTEX_R_F32,USAGE4,NgdY,GS N)D3D11
DEvice removal due to
DXG1_ERROR_DEVICE_RESET
0x887a0007
If fixed this error by putting this: -d3d11Enable 0 into the startup parameters. I also was booted to desktop every time. However game is still barely playable due to enormous lag. I am rubber banding all over place, spells take ages to fire, causing me to die several times. I think i will quit playing until i see some resolve for this.
ok tried loggin in again, same error. this is going to be hard to change the driver back to what it was, if I can't get back in. good thing I have champions still working.
I have no idea how to fiddle with the startup parameters and wouldn't want to try
oh my, didnt know there is bug in leadership, i hope my Hero and 2 Adventurers not be teleported by NCC-Enterprise somewhere in the galaxy.
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goodbunnygirlMember, Neverwinter Beta Users, Neverwinter Knight of the Feywild UsersPosts: 7Arc User
edited August 2013
When the game is playable again could you please post to Facebook, I have become quite cranky the last two days frequently trying to play my new moon elf and i just need to let it go for a while to save my sanity. could you please just make an announcement on Facebook when it is fully fixed, I tried playing PWI instead as you gave me some in game stuff for that, but it is also being a pain, telling me I dont have a current version, I have done all the patching, verifying etc and it just wont work. I do believe you guys are working hard to fix it all, but I will be avoiding any Perfect World game I see for a while to save my fragile mental health. I think you should change your game status back to beta and give everyone who actually spent money on the game some sort of compensation.
When the game is playable again could you please post to Facebook, I have become quite cranky the last two days frequently trying to play my new moon elf and i just need to let it go for a while to save my sanity. could you please just make an announcement on Facebook when it is fully fixed, I tried playing PWI instead as you gave me some in game stuff for that, but it is also being a pain, telling me I dont have a current version, I have done all the patching, verifying etc and it just wont work. I do believe you guys are working hard to fix it all, but I will be avoiding any Perfect World game I see for a while to save my fragile mental health. I think you should change your game status back to beta and give everyone who actually spent money on the game some sort of compensation.
Never gonna happen,Craptic are notorious for pulling stunts like this.They'll barely acknowledge the fact there's a problem,and getting any sort of Dev to write anything in here is like rocking horse s**t.
Just to cool or fan flames (depending on one's personality) it is Sunday morning here in California, USA. If NV and PWE are like other tech companies around here there are only a few people at work right now and possibly no one over Director level working at all. I personally don't expect any major fixes until Monday afternoon.
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drdoodlemanMember, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild UsersPosts: 27Arc User
Be sure to check the rules of the other MMO's before claiming that.
Every MMO I have ever played had virtually the same rules. Basically all of it was universal including the fact that CS responses were private between the company and the player.
I am sorry but that is just not true. I've never played an MMO where you get threatened with bans if you copy&paste/post screencaps from the game regarding CS issues. That is just wrong and bad customer service. Some MMOs may function that way, but its a horrible business decision and will just <font color="orange">HAMSTER</font> off/hemmorage customers if they can't talk about their customer service experiences, they won't submit anymore CS tickets, they will just stop giving you money. If your bosses want less money, by all means, continue down this path.
Just to cool or fan flames (depending on one's personality) it is Sunday morning here in California, USA. If NV and PWE are like other tech companies around here there are only a few people at work right now and possibly no one over Director level working at all. I personally don't expect any major fixes until Monday afternoon.
I don't expect bug fixes, etc until at least Monday, either, but a BOLD warning announcement about the nasty profession bugs on the launcher is called for.
My authority is limited to the forums and the forums alone. I can not speak for the developers unless specifically instructed or given permission to which means I can not respond to item loss issues.
I am fully aware of your powers and limitations, and yet...
All I can do is inform you that Customer Service Responses are private between the user and the company. Posting CS Responses is specifically against the rules and will be moderated accordingly.
... you are mistaken. I understand your position, but as a forum authority you can also fill a communication void and remember you are a unique liaison between the public and the devs. You can not speak for them but you do have the privilege of having a higher standing and your opinion has priority as a direct channel to community thought. You can pass this up. Most likely have, but you can press the issue.
I don't think the game or the devs have bad RP. On the contrary, more than once have I praised your PR on Facebook, Twitter and in-game. But turning their backs on this situation is a rookie error, just saying "there's a problem with assets" in a forum post and not issuing a reachable warning to players who may have lose stuff purchased with money is cold and foolish, as that same people won't ever dish a cent again.
Such is my point.
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darkshogunMember, Neverwinter Beta UsersPosts: 9Arc User
edited August 2013
BUG REPORT
Devoted Cleric
Daily skill flame strike never crit , also damage is much lower then before .
This skill was not nerfed so its a bug please dont ignore this post because this skill now is useless hits lower then my daunting light .
Please fix this bye .
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dante123plMember, NW M9 PlaytestPosts: 282Arc User
edited August 2013
when u guys plan to fix GWF unstoppable bug, temp hp gone = unstoppable gone?
Just to cool or fan flames (depending on one's personality) it is Sunday morning here in California, USA. If NV and PWE are like other tech companies around here there are only a few people at work right now and possibly no one over Director level working at all. I personally don't expect any major fixes until Monday afternoon.
Yeah these people do have lives. They don't work 24/7 so nothing will get done until Monday or Tuesday. If you want to speed things up, make sure the problems you are experiencing are properly reported on the bug forums.
Yeah these people do have lives. They don't work 24/7 so nothing will get done until Monday or Tuesday. If you want to speed things up, make sure the problems you are experiencing are properly reported on the bug forums.
You mean that area with 130+ pages of mostly unanswered/un-addressed reports? Ya, I'm sure they'll get righttttt on that... Some of those things literally date back to May...
0
ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
... you are mistaken. I understand your position, but as a forum authority you can also fill a communication void and remember you are a unique liaison between the public and the devs. You can not speak for them but you do have the privilege of having a higher standing and your opinion has priority as a direct channel to community thought. You can pass this up. Most likely have, but you can press the issue.
I don't think the game or the devs have bad RP. On the contrary, more than once have I praised your PR on Facebook, Twitter and in-game. But turning their backs on this situation is a rookie error, just saying "there's a problem with assets" in a forum post and not issuing a reachable warning to players who may have lose stuff purchased with money is cold and foolish, as that same people won't ever dish a cent again.
Such is my point.
And I strive to fill that communication void...
But while I can assure you that Support and the Devs have worked throughout the weekend the Community Managers which worked unbelievable hours last week, often from even 7 AM to 11 PM PDT, are enjoying their much deserved weekend off.
We'll be pestering them first thing in the morning for various issues to get looked into, including quite a bit of rule breaking, but for now I can only request your patience.
But while I can assure you that Support and the Devs have worked throughout the weekend the Community Managers which worked unbelievable hours last week, often from even 7 AM to 11 PM PDT, are enjoying their much deserved weekend off.
We'll be pestering them first thing in the morning for various issues to get looked into, including quite a bit of rule breaking, but for now I can only request your patience.
Give me one good reason that anyone involved in the creation and releasing of these horrible bugs earned their time off let alone PAY. I will stop grouping mods like you along with them when you stop defending them for doing such a half-assed job...
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited August 2013
You're entitled to your opinion and no matter what I say you will feel the way you do.
I can only tell you why things are the way they are. No more. No less.
However please remember this thread is about known bugs which came along with the Fury of the Feywild.
Expressing your frustrations and dissatisfaction with the service, so long as it is productive and not destructive in nature, is welcome but not in this thread. It's completely off topic.
Suggestion for players: While the professions bug is being investigated and (hopefully soon) fixed use the time to just hire lots of profession workers. That's what I'm doing. It's not as much fun, but once the bug is fixed I'll start combining them and it won't be wasted time.
Comments
I still haven't received a response from my ticket yet but I'm sure I'll get the same auto response.
PinkSugar, lvl 60 CW.
Baby Cakes, lvl 60 GWF.
*******, lvl 60 TR.
Premium Juicebox, lvl 60 CW.
Pink Exxxtacy, Ranger
There is NO pvp in Neverwinter.
Please read the forum Rules of Conduct completely:
In some cases, these are assets that were purchased with real money. They have to be restored.
In addition, many of my guild-mates and I are repeatedly crashing - making the game unplayable. How was this not seen on the test server? Personally I have 4 PCs at the house. ALL crash during a play session although the machines with the Nvidia chipsets seem to last longer. My primary PC crashes almost immediately and sometimes can not even get to a login.. None of my machines had any issues prior to the module. My wife's machine, the weakest seems to last the longest.. She's rocking an Ivy Bridge i3 and an Nvidia 650 TI..I can play for about 20 minutes before a crash.
Setting Win 7 Compatability does nothing
DX 9 vs. DX 11 no difference
Turning off eye candy doesn't seem to have an impact.
Seeing crashing from Alt tabbing to Windows although I am running in Windowed-fullscreen
Bottom line, this wasn't tested enough. Hopefully the developers can figure out the issues and correct but you need to do the right thing Cryptic. Not restoring assets is a deal-breaker for me. I don't expect a response this moment, as I understand you are still assessing the problem but whenever there is a resolution for this situation, restoring must be included in the solution. I have been upgrading from blues the last week and am missing primarily Leadership assets. My purples are intact but I am certain I have lost blues and greens. Truth be told, I'm not even sure how many. I tend to stack them together in the assets bag and now I have empty slots where they were sitting. They represent 3 months of playing this game and leveling.
I would happily post a screen shot but I can't get back into the game.. I keep crashing. Do the right thing.
It was for my husband as well. He's said he'll not spend money on this game ever again. The problems, specifically professions assets, are why I've not bought the new expansion even though I was planning to do so. Given the response that my husband and others have seen I'll be thinking long and hard about whether or not to spend real money again. Not being compensated for loss because of something they did is a deal breaker. Lag, crashes, etc I take as a matter of course. Indifferent customer service is not a minor issue.
I don't disagree with your overall sentiment, I just thought I'd point out that like the base game, the expansion (Fury of the Feywild) is free to play.
True, the quest content and Drow are there, but I love cosmetic items, mounts and pets. I'm waiting to see how this is handled before I plunk down money for the Feywild Pack or more keys.
So, users have been posting about their losses, losses of stuff purchased with real money, you have been reading this and your only response is to quote a code of conduct?
All I can do is inform you that Customer Service Responses are private between the user and the company. Posting CS Responses is specifically against the rules and will be moderated accordingly.
I've played dozens of MMOs and online games and I have never see such a ridiculous, obvious blanket censorship policy against criticism of the game's horrible customer service.
You might as well say:
"Our replies stating that we will do nothing to help you, the customer, with your grievous issues resulting in loss/devaluation of digital items you paid cash for. Our empty replies stating we will do nothing are PRIVATE and you are absolutely TOTALLY NOT ALLOWED to inform other, paying, customers of our horrible costumer service!"
As a founder and a player who has spent hundreds of dollars on this game and LIKES THE GAME, every CS post I see here on the forums has just further cemented my position of not spending another dime on this game. In this market you guys really can't afford to be treating/talking to customers like this, you will be out of a job in a few weeks/months(look at SWToR)
If you want a real look at the state of the game/customer service, check out the forum where they move all the "deleted"/banned "spam"
Every MMO I have ever played had virtually the same rules. Basically all of it was universal including the fact that CS responses were private between the company and the player.
I have had issues with this game and Champions , which I normally play. I have always found the response helpful. Some going out of their way to continue chase things up further after sorting out the initial problem.(as opposed to customer service in WOW, or lack thereof)
I haven't played dozens but I have played a few and yes, customer service responses are deemed private conversations and under privacy laws.
Customer service can only do what management decides.
They have to sort out the problem and what caused it. Then see if it can be reversed, if not can people show proof of what is lost.
NOw do you have screenshots of items that you have lost?
Do you have proof of loss?
Because going on the amount of people who seem to be trying every exploit they can in this game, there would be immediate flood of people saying I lost these, give me more to replace them. I'm not saying that you would but this is the basic problem.
on the other hand, I can remember threads from over a month ago about people assets vanishing while trying to merge them. So this is not a new bug. along with the alchemy level sticking.
anyway, just tried logging in again after changing video settings ot 9e/11 this morning. I got the first scrren, while it was loading towards the character list;
Fatal error
direct3d driver returned error code (DXG1_ERROR_DEVICE_REMOVED) while creating a texture
Technical details; DXG1_ERROR_DEVICE_REMOVED while creating 2D texture
size 4096 x 1 (1mips,RTEX_R_F32,USAGE4,NgdY,GS N)D3D11
DEvice removal due to
DXG1_ERROR_DEVICE_RESET
0x887a0007
Thats a boot to the desktop
Get the Forums Enhancement Extension!
I have no idea how to fiddle with the startup parameters and wouldn't want to try
Get the Forums Enhancement Extension!
Never gonna happen,Craptic are notorious for pulling stunts like this.They'll barely acknowledge the fact there's a problem,and getting any sort of Dev to write anything in here is like rocking horse s**t.
I am sorry but that is just not true. I've never played an MMO where you get threatened with bans if you copy&paste/post screencaps from the game regarding CS issues. That is just wrong and bad customer service. Some MMOs may function that way, but its a horrible business decision and will just <font color="orange">HAMSTER</font> off/hemmorage customers if they can't talk about their customer service experiences, they won't submit anymore CS tickets, they will just stop giving you money. If your bosses want less money, by all means, continue down this path.
If you want a real look at the state of the game/customer service, check out the forum where they move all the "deleted"/banned "spam"
I don't expect bug fixes, etc until at least Monday, either, but a BOLD warning announcement about the nasty profession bugs on the launcher is called for.
I am fully aware of your powers and limitations, and yet...
... you are mistaken. I understand your position, but as a forum authority you can also fill a communication void and remember you are a unique liaison between the public and the devs. You can not speak for them but you do have the privilege of having a higher standing and your opinion has priority as a direct channel to community thought. You can pass this up. Most likely have, but you can press the issue.
I don't think the game or the devs have bad RP. On the contrary, more than once have I praised your PR on Facebook, Twitter and in-game. But turning their backs on this situation is a rookie error, just saying "there's a problem with assets" in a forum post and not issuing a reachable warning to players who may have lose stuff purchased with money is cold and foolish, as that same people won't ever dish a cent again.
Such is my point.
Devoted Cleric
Daily skill flame strike never crit , also damage is much lower then before .
This skill was not nerfed so its a bug please dont ignore this post because this skill now is useless hits lower then my daunting light .
Please fix this bye .
Yeah these people do have lives. They don't work 24/7 so nothing will get done until Monday or Tuesday. If you want to speed things up, make sure the problems you are experiencing are properly reported on the bug forums.
@Moonchips
You mean that area with 130+ pages of mostly unanswered/un-addressed reports? Ya, I'm sure they'll get righttttt on that... Some of those things literally date back to May...
And I strive to fill that communication void...
But while I can assure you that Support and the Devs have worked throughout the weekend the Community Managers which worked unbelievable hours last week, often from even 7 AM to 11 PM PDT, are enjoying their much deserved weekend off.
We'll be pestering them first thing in the morning for various issues to get looked into, including quite a bit of rule breaking, but for now I can only request your patience.
Give me one good reason that anyone involved in the creation and releasing of these horrible bugs earned their time off let alone PAY. I will stop grouping mods like you along with them when you stop defending them for doing such a half-assed job...
I can only tell you why things are the way they are. No more. No less.
However please remember this thread is about known bugs which came along with the Fury of the Feywild.
Expressing your frustrations and dissatisfaction with the service, so long as it is productive and not destructive in nature, is welcome but not in this thread. It's completely off topic.