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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Unable to Authenticate

13

Comments

  • ironknights1964ironknights1964 Member Posts: 69 Arc User
    edited June 2013
    The shortcut didn't work, but using the launcher in the Cryptic game folder worked. After that, I closed the patcher and now the shortcut works as well.
  • thexclanthexclan Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    Got this problem today, but I somehow "fixed" it by skipping the launcher and just opening the game .exe itself and tryed logging in directly from it.
    It did not log in, but I successfully opened the launcher after that!
  • kittycatsmeowkittycatsmeow Member Posts: 1 Arc User
    edited June 2013
    Thread isn't that old, so thought i would revive it. Rather humorous actually as have been humming and hawing and finally decided to buy some zen and get some keys to unlock the nightmare boxes I have saved up; but I can't log into the game. Guess I will take this as a sign.
  • freedanny1200freedanny1200 Member Posts: 2 Arc User
    edited June 2013
    having the same problem but i just hit the login batten again after like 5 mins looking in the forum for a solution
  • freedanny1200freedanny1200 Member Posts: 2 Arc User
    edited June 2013
    it worked fine after that
  • drolovizdroloviz Member Posts: 1 Arc User
    edited June 2013
    I got this problem today as I was trying to log in for the first time ever. I was not able to log in to the forum either with Chrome, but FF worked fine and so did Chrome in incognito mode. I cleared my Chrome browser history for today and did a dnsflush and after that everything worked OK.
  • mac69mac69 Member Posts: 1 Arc User
    edited June 2013
    i have tried everything listed above and still not working there for it must be a problem on PWE's side.. so plz fix the issue i just got my GWF to lvl60 and would like to continue playing..........thank you :/
  • xsnomadxsnomad Member Posts: 2 Arc User
    edited June 2013
    bloodvalarus wrote: »
    i was able to play the game a while ago, but when i logged out and tried to log in again i receive this error "Unable to authenticate: couldnt even attempt to connect to account server connection" is the server down or something??

    Unable to authenticate. Verified with my guild everyone is having this issue. Flush DNS, bypassed Launcher, tried client. Nothing.
  • bullzeyedbullzeyed Member Posts: 4 Arc User
    edited June 2013
    This bug is still happening. It's been three or four months now by the looks of this thread.

    But hey, at least the game is "live" now.
  • anthuriel21anthuriel21 Member, Neverwinter Beta Users Posts: 1 Arc User
    edited June 2013
    For an odd reason , logging in the nw site , waiting for a bit and then logging in the client , it works.
  • elsydeon666elsydeon666 Member Posts: 1 Arc User
    edited June 2013
    I just logged into the site, then hit the login button in NW and I am in.
  • zulthieszulthies Member Posts: 0 Arc User
    edited June 2013
    aarixx wrote: »
    I just ran it as an administrator and it worked. Give it a try.
    This fixed it!

    Here's what did not fix it: Restarting my router and flushing DNS.
  • matcauthon30matcauthon30 Member Posts: 10 Arc User
    edited June 2013
    Neither of our computers were authenticating, so first I flushed dns cache on both, to no avail. I then unplugged my router and modem, waited 1 minute, plugged my modem back in until it finished its bootup, then plugged the router back in. Now I can login.
  • akuzenthedarkakuzenthedark Member Posts: 19 Arc User
    edited June 2013
    Servers are back up :3
  • j54219j54219 Member Posts: 0 Arc User
    edited June 2013
    zebular wrote: »
    Please exit the launcher and client then try Flushing your DNS and report back.

    Worked for me. Thanks
    Save My Sister! NW-DEX09DZDQ
    Harbinger's Run with Jewels NW-DNRGMZGI3
    @j54219
  • outlyr242outlyr242 Member Posts: 1 Arc User
    edited June 2013
    I was able to get past this error by launching the game's .exe file from this directory (in Win7) \Users\Public\Games\Cryptic Studios\

    The error was probably caused by the crash that ended my last session.

    I hope this helps someone.
  • barazbarkuunbarazbarkuun Member Posts: 5 Arc User
    edited June 2013
    In my case, the issue was I could only connect using my e-mail address as a "name", no matter if the web site and the launcher says we should use the account name.

    I had tried all the tricks and I used the recovery systems that allowed me to confirm my e-mail, password and name were all accurate. The only thing that bypassed by blockage was logging-in only with the e-mail address.
  • nbppp1nbppp1 Member, Neverwinter Beta Users Posts: 18 Arc User
    edited June 2013
    Well, I still can't get in :P. I run the launcher and nothing happens--no patching, no anything, just "Neverwinter" on my task bar (not even a program shows up). Any suggestions?
  • nbppp1nbppp1 Member, Neverwinter Beta Users Posts: 18 Arc User
    edited June 2013
    Nevermind. I did the fix found here: http://nw-forum.perfectworld.com/showthread.php?360742-Problem-with-Launcher-Can-someone-help-me/page2 to fix the launcher. I'm guessing it'll run after the gigantic patching like the rest of you :D.
  • dpglerchdpglerch Member Posts: 19 Arc User
    edited June 2013
    If it was one or two people I might agree but this many and me its on your end
  • archdewarchdew Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    Same problem.
  • andeliceandelice Member Posts: 1 Arc User
    edited June 2013
    Unable to authenticate as well :(
    My second day playing... not a very good first impression >.<

    edit: I did try the posted solutions, but nothing has worked still.
  • zokirzokir Member Posts: 369 Arc User
    edited June 2013
    Tried resetting password.
    Tried what that link said.
    Still unable to authenticate.
    zokir.png
    Hyenas@zokir - Essence of Aggression
  • coyotedeltacoyotedelta Member, Neverwinter Beta Users Posts: 1
    edited June 2013
    I picked one hell of a time to try and come back to the game. I'm on a brand new windows 8 machine and can't even log in to patch/download the game because of this error. The DNS was just flushed, I've tried uninstalling/reinstalling, resetting the modem and computer, everything mentioned in the thread. Nothing. :/
  • bluhmanbluhman Member Posts: 1,559 Arc User
    edited June 2013
    Yeah, this is happening across all Cryptic games right now, I believe. NWO, STO, CO, everything.

    In the meantime, enjoy cryptic incompetence at its best.
    In the meantime, THOMAS WAS EVERYWHERE.

    CoGQIYG.png
    Those bios are outdated. Have some steam guides:
    *CYBERMIND!*
    *FIRE AND NOT FIRE*
  • foradainforadain Member, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Knight of the Feywild Users Posts: 10 Arc User
    edited June 2013
    Likewise.:(
    ____________________________________________
    Keep your powder dry.
  • tyonytyony Member, Neverwinter Beta Users Posts: 0 Arc User
    edited June 2013
    same thing here, i tried everything
  • thodgiethodgie Member Posts: 3 Arc User
    edited June 2013
    Same problem here, I quit the game earlier and saw there was some 1GB patch, left for some food, came back, now can't authenticate. Tried straight from the GameClient file, no luck there.
  • beezulbobbeezulbob Member Posts: 0 Arc User
    edited June 2013
    I too have tried all of the steps outlined with no success.
  • kumazawa970417kumazawa970417 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 2 Arc User
    edited June 2013
    etto... ehhh... Login server down again.... shezs... :p
This discussion has been closed.