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Zen not showing in Wallet
cyrcle
Member, Neverwinter Beta Users Posts: 0 Arc User
Before you all say "You need to transfer it to Neverwinter first," please read.
I purchased some Zen about an hour and a half ago with a credit card. I received a confirmation email saying I successfully made a payment to Perfect World (which doesn't include a confirmation number, by the way), blahblahblah. Anyways, I go to transfer my balance to Neverwinter. I have no Zen. I then head over to my Transaction History to see if it is in "Pending" status. Nope. No record of the transaction listed there. I have a confirmation email though, so I wait around 45 minutes. Still nothing there. Okay, this should be close to instant, right? I call up my credit card company, the transaction was accepted and they have indeed taken the money out. Now, going on an hour and a half, I still haven't received my Zen and there's nothing in my Transaction History stating I made a payment other than a plain text confirmation email that doesn't even have a confirmation number. So now I'm curious, is there anyone else that is having or has had this issue at all? This has become more of a hassle than it should be so, I will be sticking with the game cards from now on. I've learned my lesson.
I purchased some Zen about an hour and a half ago with a credit card. I received a confirmation email saying I successfully made a payment to Perfect World (which doesn't include a confirmation number, by the way), blahblahblah. Anyways, I go to transfer my balance to Neverwinter. I have no Zen. I then head over to my Transaction History to see if it is in "Pending" status. Nope. No record of the transaction listed there. I have a confirmation email though, so I wait around 45 minutes. Still nothing there. Okay, this should be close to instant, right? I call up my credit card company, the transaction was accepted and they have indeed taken the money out. Now, going on an hour and a half, I still haven't received my Zen and there's nothing in my Transaction History stating I made a payment other than a plain text confirmation email that doesn't even have a confirmation number. So now I'm curious, is there anyone else that is having or has had this issue at all? This has become more of a hassle than it should be so, I will be sticking with the game cards from now on. I've learned my lesson.
Post edited by cyrcle on
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. . . . . For those unable to access the Support Site (link uptop every page in this site): Email customerservice@perfectworld.com with the subject like of "Support Redirect Loop Error" as the subject line and let them know of your issues loading the Support site.
. . . . . Just know, disputing or charging back a transaction that is pending or has processed can be seen as fraudulent by several parties involved in such transactions. Doing this can, and often does, make matters even worse in such cases. Patience and proper channels are the way to go.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
We usually come here to vent on such things after we take the precautions in hope someone will speak up and say "yea something isn't working" because that rarely happens in the support forum.
That's not to say that there isn't an investigation happening as to why you charged back (is that what you meant by Business Dispute?) a processing payment though. That is something only Support would be able to devise.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
and the disputes are closed now because I do not wish to be banned for them misinterpreting a business action.
. . . . You might also want to confirm with your bank on whether they did their own chargeback due to your complaint. For you see, any money you put in a bank (some banks), becomes the bank's assets and they can do with it as they please. They can do their own chargebacks if they think something is amiss, regardless if you requested it or not, for until you withdraw it or use it, it is legally their money too.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
I have been doing this, and will continue to.
This IS the banned account (why would I buy 8800 Zen on a founders account, only to lose it and buy another guardian pack (see forum group) I have confirmed this, No chargeback was taken. Only the investigation as to why my product is missing, All complaints and/or disputes have been closed and marked as solved.
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Had the same problem as you - just got an email saying thanks for your purchase, and it's now showing in my account/history.
Kind of scared to try transfer zen to server now, with maintenance on and it having gone so wrong before.
I can't imagine this is a scam or anything, it would sink the game and I doubt cryptic would be happy! I think there must just be a technical problem - remember it's like 8am for them over there... might need to wait til like 9!
I sent a ticket in to support as advised back when I saw the first closed thread on this and still have yet to hear a reply.
Is there a physical number I can call for support? There is one I can do to cancel my charge but I'd hate to go that route. However it is a substantial amount of money I spent here.
Personally I'd wait it out for now - disputing a payment results in a temporary ban which doesn't help you - I haven't found the physical number yet but I'd wait it out for now!
However I still have yet to see anything relating to the transaction on PW's end. This leads me to think that perhaps there's a problem with the system on PW's side about accepting transactions. So back into wait mode for now. I'd be extremely cautious about attempting new charges to them until it gets cleared up. I'll update once it gets fixed.
Keep me updated
You make it sound like the Lockbox of customer service.
That's a fairly fitting analogy!
And just passed the 24 hour mark from time of purchase. Moneybookers continues to impress me though. They not only sent me a followup email to my call about the charge, but later sent a second email telling me they're contacting PW from their end to inquire about the purchase as well.
Zen really needs to be an impulse purchase sort of thing. Which means they need to get it to you quickly or you start to think you should spend your money more sensibly.
just passed the 24 hour mark for me. *sigh* all confirmed with bank and moneybooker (skrill) that everything was approved and money removed from my account. no sign of anything from perfect world. as i mentioned in another thread, i spent 4 hours trying to reach perfect world on the phone. cound not even get anyone to answer.
i did receive a generic form letter from them in the ticket and then an email saying they considered my case "resolved" and would be closing it even though i am still out $200 and/or 21,200 ZEN. i forwarded them the email confirmations that the purchases went thru but who knows where it will go from here.
i really want to support this game and i find this disheartening to say the least. and i do question how they can close my ticket and "resolve" the issue without refunding my $200 or crediting me the missing zen.
its the lack of response which is the most galling to me