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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Unable to Authenticate

bloodvalarusbloodvalarus Member, Neverwinter Beta Users Posts: 1 Arc User
edited June 2013 in Bug Reports (PC)
i was able to play the game a while ago, but when i logged out and tried to log in again i receive this error "Unable to authenticate: couldnt even attempt to connect to account server connection" is the server down or something??
Post edited by bloodvalarus on
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Comments

  • buhtlaabuhtlaa Member, Neverwinter Beta Users Posts: 2 Arc User
    edited March 2013
    bloodvalarus wrote: »
    i was able to play the game a while ago, but when i logged out and tried to log in again i receive this error "Unable to authenticate: couldnt even attempt to connect to account server connection" is the server down or something??

    One time only but I was DCed from the server yesterday during play and when I tried to log in it said wrong username/password. I needed to reset my password to be able to log in the game.
  • archonus77archonus77 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited March 2013
    Hello i just installed the game , redeemed the key etc on my home pc and on launcher im getting "Unable to Authenticate" after i type my login details, if i bypass launcher and launch gameclient directly i get an error "cant reach account server".
    I know its not account related problem becouse with the same account on my laptop the game works perfect.
    Tried reinstall, re download copy client from laptop, change ip , use proxy and no luck.
    Can someone giveme a tip what can i do to fix this?

    Thanks
  • macimanumacimanu Member, Neverwinter Beta Users Posts: 6 Arc User
    edited May 2013
    I have the same problem. I was in queue this morning, then i was kicked out and now when i try to login I receive the message "Unable to authenticate:"

    How can I fix it? Please help me
  • macimanumacimanu Member, Neverwinter Beta Users Posts: 6 Arc User
    edited May 2013
    macimanu wrote: »
    I have the same problem. I was in queue this morning, then i was kicked out and now when i try to login I receive the message "Unable to authenticate:"

    How can I fix it? Please help me

    I tryed to disconnect my roouter to obtain a new ip and then reconnect...
    now i can login and actually i'm in queue
  • thegreathannathegreathanna Member Posts: 1 Arc User
    edited May 2013
    I'm having this same issue. The disconnecting router thing did not help. Anyone got any better suggestions?
  • ulfriciriulfriciri Member Posts: 1 Arc User
    edited May 2013
    I just got that error too. I restarted my launch client and it is working fine now.
  • hudrocks29hudrocks29 Member Posts: 2 Arc User
    edited May 2013
    I need a solution to this, it's not working for me. I've restarted a lot, and it's still not working. It just says something along the lines of failing to connect to the account servers.
  • besseyxbesseyx Member Posts: 2 Arc User
    edited May 2013
    same problem :|
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2013
    Please exit the launcher and client then try Flushing your DNS and report back.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • tool1975tool1975 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 4 Arc User
    edited May 2013
    flushed dns, I'm getting the error "too many attempts, try again later"
    It's hella annoying and submitting a ticket doesn't seem to get you anywhere
  • iracondo1979iracondo1979 Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited May 2013
    zebular wrote: »
    Please exit the launcher and client then try Flushing your DNS and report back.

    Still not working, but now is slower too :/:D
  • besseyxbesseyx Member Posts: 2 Arc User
    edited May 2013
    Please exit the launcher and client then try Flushing your DNS and report back.
    PERFECT! thanks for help (:
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2013
    . . . . . For those that the DNS flush didn't work for, did you also try rebooting your modem and router? If not, try all three things please. In the mean time, I am escalating this issue. Thanks!
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • hudrocks29hudrocks29 Member Posts: 2 Arc User
    edited May 2013
    Anyone have a solution to this? I need help!
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited May 2013
    hudrocks29 wrote: »
    Anyone have a solution to this? I need help!
    . . . . . .Please see my above posts. I have now merged these two threads. This new thread has some tips that may help. Please report back if DNS Flushing and Modem/Router rebooting fixes it for you. Thanks!
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • thedestinyboythedestinyboy Member Posts: 1 Arc User
    edited May 2013
    restart router doesnt help, flushing dns doesnt help neither.. still unable to authenticate message...
  • celestria2celestria2 Member Posts: 6 Arc User
    edited May 2013
    I have
    - rebooted my modem
    - flushed dns cache
    - rebooted my pc

    still "Unable to authenticate:"
  • ajemiaajemia Member Posts: 21 Arc User
    edited May 2013
    sigh

    was in at game... wanted to change chars, so i did logout and... didnt get back
    now getting "unable to authenticate" at launcher every time i try to log in.

    Tried flushing DNS, didnt help
    Tried rebooting comp + modem, didnt help

    *edit*
    Waited a little bit (didnt actually do anything) and i got in... hmm i wonder what is actually causing this problem
  • musaabrcmusaabrc Member, Neverwinter Beta Users Posts: 0 Arc User
    edited May 2013
    I am also experiencing this issue all of a sudden.
  • guyzeeguyzee Member, Neverwinter Beta Users, Neverwinter Hero Users Posts: 2 Arc User
    edited May 2013
    i have the same problem, i was playing last few days and now today i cant get in!
  • laligatorlaligator Member Posts: 4 Arc User
    edited May 2013
    same..issue with logging server?
  • synthetictimsynthetictim Member Posts: 2 Arc User
    edited May 2013
    zebular wrote: »
    Please exit the launcher and client then try Flushing your DNS and report back.

    I just tried this and gave it a reboot just to make sure DNS was flushed, no go. I also changed my password just in case. Anything else of note to try out? I did not try to release my IP on my router yet. I will give that a try later to see if that helps. Seems like that might be a little bit overkill though.
  • hyatt420hyatt420 Member, Neverwinter Beta Users Posts: 1 Arc User
    edited May 2013
    zebular wrote: »
    . . . . . .Please see my above posts. I have now merged these two threads. This new thread has some tips that may help. Please report back if DNS Flushing and Modem/Router rebooting fixes it for you. Thanks!


    Having this happen now today.
  • marchrisjmarchrisj Member Posts: 2
    edited May 2013
    I had this problem a DNS flush did not help but a router reset did seem to resolve the problem for me.
  • diablodeaddiablodead Member Posts: 2 Arc User
    edited May 2013
    same issue here. nothing worked
  • synthetictimsynthetictim Member Posts: 2 Arc User
    edited May 2013
    Judging by this thread blowing up in the last couple of minutes I am guessing the login servers are having some issues?
  • maoguinmaoguin Member Posts: 1 Arc User
    edited May 2013
    same issue with sto/neverwinter.. this flush thing did not work.

    edit.. either resetting mod/router 3rd time or by magic it is working again...lol
  • txphenomtxphenom Member Posts: 0 Arc User
    edited May 2013
    Same issue for me. Tried all the solutions without any change.
  • kgourdierkgourdier Member Posts: 1 Arc User
    edited May 2013
    Hey guys just had this problem and resetting the modem and the dns flush did not work for me. I launched the game from the folder and bypassed the launcher then that got stuck on logging so I killed it with task manager. After that the regular launcher worked fine for me. Probably not the best solution but I hope it helps someone els
  • gilgamaesshgilgamaessh Member Posts: 0 Arc User
    edited May 2013
    Seriously flushing dns will do bugger all, unless they are constantly changing their ips and networking configs at perfect world. It seems to be a catch all saying for them right now, but it's quite clear this is a auth server issue.
This discussion has been closed.