Thanks for the update, it is what it is and will be up when it's up.
As for compensation, come on people, your not getting a coal an hour for downtime. Cryptic should have set some expectations here and gave us an idea of what the compensation would look like. But they didn't, they left if vague. In this case we need to set our own expectations. After being around for so many years my expectations are rather low, I'd like to see back what I've missed, nothing more. Going into it with this expectation I've got a chance to be compensated more than I expect and actually be happy with the outcome.
Now if I can't get back what I've missed, then I have reason to rage a bit. I had just over a day of VIP left with 2 keys to claim, I missed yesterdays key and my VIP will likely be expired by the time this is fixed so I def wanna see 2 keys in this package. We will need an event currency package to cover 2 days of stuff(Claimable on all characters plz!!). I'm only back 4 days after almost a year away so I suspect I'm missing a few things here.
We shouldn't lose any refining capabilities, it's already built in that if I don't refine 100k today, when I log in tomorrow it auto does 100K and allows me another 100k for the day. Campaigns don't reset today, so only loss is progress time which can be made up quickly.
I won't name it but I've been playing another game for the past 10 months and every time they update they toss out a small comp package with the message "You may have experienced some gameplay related issues, have some goodies" this was a weekly occurrence. The comp packages are a very nice little treat and go a LONG way for player satisfaction. 9/10 times I experienced no downtime but was awarded the goodies anyways. In that game instead of heading to forums to complain during downtime I'd do something else and think hmmm wonder what treats will be tossed out this time!
Campaigns don't reset today, so only loss is progress time which can be made up quickly.
Well you just made me think about the battle pass... I guess we can build up three dots for three days and still catch up later, but more than three days and we start losing the chance to progress.
Really hope they make this up to us somehow. This is my only time to play today, so what of my ad? What of my daily key? Just lost some of the value of vip and a day of ad I wont get back?
Just give 7 days VIP will do. Up to player's luck to win something good or nothing at all. Giving items and rewards will just damage the economy or hinder their store sales. It's a lose-lose solution. I hate the store but it's actually important to keep the servers alive.
Are we there yet...? Most pointless question ever. To the devs working on this sunny weekend, probably in their own time and missing their own family/neverwinter time, thank you. Work the problem guys, work the problem. Lets Science the HAMSTER out of this ;-)
Still down, back to "Neverwinter's servers are currently down for emergency maintenance" and flipping between Client unexpectedly closed." and Ërror 2: File not found".
so any chance of an update as to what happened and how long you guys are gonna take to get the servers back up?
Still down, back to "Neverwinter's servers are currently down for emergency maintenance" and flipping between Client unexpectedly closed." and Ërror 2: File not found".
so any chance of an update as to what happened and how long you guys are gonna take to get the servers back up?
This was only posted a few hours ago and is likely as current an update as we'll get until this evening.
As our Executive Producer said, we apologize for the unexpected Neverwinter PC downtime and issues. There was a significant internal server issues affecting most of Cryptic's games, and the fix to said issue was slower to deploy than we had anticipated.
Due to said delays, we have opted to bring our PC servers down until we can insure a consistent experience for all players. We will have compensation packages for all PC players (regardless of whether or not you saw the issues) rolled out once we can bring the servers back up reliably.
It remains difficult to name an exact ETA, but we are doing our best to restore the servers in the afternoon or evening.
As our Executive Producer said, we apologize for the unexpected Neverwinter PC downtime and issues. There was a significant internal server issues affecting most of Cryptic's games, and the fix to said issue was slower to deploy than we had anticipated.
Due to said delays, we have opted to bring our PC servers down until we can insure a consistent experience for all players. We will have compensation packages for all PC players (regardless of whether or not you saw the issues) rolled out once we can bring the servers back up reliably.
It remains difficult to name an exact ETA, but we are doing our best to restore the servers in the afternoon or evening.
Thanks again for your understanding and patience!
Let hope this compensation package is worth the long down time. Ill take a mystic lightning combat gem! A few choice packs for mystic insigs, a new assassin companion account wide and just to tip it off a 5 pack of mystic motes.
Not getting my hopes up though cause my experiences with previous compensation packages are things like a 50 stone of health.
I am more interested in my dam 2 days worth of keys from my VIP, Even if I can not play I try to login all 3 of my accounts every day to collect those keys. Bonuses are always nice but want my 2 days of keys then anything else is just Gravy to me...
I think the game is still down now.... I hope they come up with some good compensation for the downtime... Like a coalescent mote for each hour of downtime.... that would be nice... or an extra week of VIP for everyone
Dreaming a Bit there aren't we? LOL but yea would be great as need about 30 of those things right now LOL
> @percemer said: > Good morning! > > As our Executive Producer said, we apologize for the unexpected Neverwinter PC downtime and issues. There was a significant internal server issues affecting most of Cryptic's games, and the fix to said issue was slower to deploy than we had anticipated. > > Due to said delays, we have opted to bring our PC servers down until we can insure a consistent experience for all players. We will have compensation packages for all PC players (regardless of whether or not you saw the issues) rolled out once we can bring the servers back up reliably. > > It remains difficult to name an exact ETA, but we are doing our best to restore the servers in the afternoon or evening. > > Thanks again for your understanding and patience!
Thank you very much for the update. It is appreciated. This sounds like a major systems failure, with server replacement, data recovery, synchronization and recovery. Not a small task.
My apologies on behalf of those of us who are more even minded. Some have posted so narcissistic, self centered, borderline psychotic rages about compensation and loss of play time. Some of them sound like addicts raging when they don't get their game drug. I have lost VIP time and at least 3 keys plus event currency in Neverwinter alone, plus STO as well. Whatever. Not that big a deal. If you can help great.
Best of luck in systems recovery. Standing by to assist.
Player and forumite formerly known as FEELTHETHUNDER
You are great customer than,pay and dont get what you bought.Mabey your wallet is fat and its nothing for you,but i dont think most of players are same like you. Dont judge coments and people behavior. Dont measure everyones by your measue.
I want 6 months of VIP which will bring me up to max VIP, and level 7000 armor (each piece) and for my last wish since the servers were down a million dollars.
I want 6 months of VIP which will bring me up to max VIP, and level 7000 armor (each piece) and for my last wish since the servers were down a million dollars.
Lol, even with these sarcastic compensations, I still believe some people will come up and ask for something more lol.
I've played MMOs since the original EQ started and downtime is just something to expect, especially with games this complex. Whatever I miss I'll make up. I'll be happy to get whatever toys are given out for this but honestly, I'll be just as glad to see the server come up.
3
andybones65Member, NW M9 PlaytestPosts: 65Arc User
Sadly a days gameplay lost,Yes i do play every day
My guess is either the company went bankrupt or was hacked. Because maintenance and repair of an internal server (by the most rookie engineers) takes a maximum of 5 hours.
I love this damned if they do, damned if they don't mentality said no one ever.
Hopefully this was more of a software bug and not total hardware failure forcing a total server rebuild, because if that's the case I'd rather them FIX THE ISSUE and not tell us jack squat until after things have been fixed.
I honestly don't care if we're compensated or not, the way most of the people are acting about this is proof enough we don't deserve one.
Sunshine SaltmineIs only game, why you have to be so buttmad?
Comments
As for compensation, come on people, your not getting a coal an hour for downtime. Cryptic should have set some expectations here and gave us an idea of what the compensation would look like. But they didn't, they left if vague. In this case we need to set our own expectations. After being around for so many years my expectations are rather low, I'd like to see back what I've missed, nothing more. Going into it with this expectation I've got a chance to be compensated more than I expect and actually be happy with the outcome.
Now if I can't get back what I've missed, then I have reason to rage a bit. I had just over a day of VIP left with 2 keys to claim, I missed yesterdays key and my VIP will likely be expired by the time this is fixed so I def wanna see 2 keys in this package. We will need an event currency package to cover 2 days of stuff(Claimable on all characters plz!!). I'm only back 4 days after almost a year away so I suspect I'm missing a few things here.
We shouldn't lose any refining capabilities, it's already built in that if I don't refine 100k today, when I log in tomorrow it auto does 100K and allows me another 100k for the day. Campaigns don't reset today, so only loss is progress time which can be made up quickly.
I won't name it but I've been playing another game for the past 10 months and every time they update they toss out a small comp package with the message "You may have experienced some gameplay related issues, have some goodies" this was a weekly occurrence. The comp packages are a very nice little treat and go a LONG way for player satisfaction. 9/10 times I experienced no downtime but was awarded the goodies anyways. In that game instead of heading to forums to complain during downtime I'd do something else and think hmmm wonder what treats will be tossed out this time!
> This is quite unprecedented. Can't recall any game server being off-line for so long :(
WOW patch 4.1....
Giving items and rewards will just damage the economy or hinder their store sales. It's a lose-lose solution. I hate the store but it's actually important to keep the servers alive.
> Good morning!
>
> As our Executive Producer said, we apologize for the unexpected Neverwinter PC downtime and issues. There was a significant internal server issues affecting most of Cryptic's games, and the fix to said issue was slower to deploy than we had anticipated.
>
> Due to said delays, we have opted to bring our PC servers down until we can insure a consistent experience for all players. We will have compensation packages for all PC players (regardless of whether or not you saw the issues) rolled out once we can bring the servers back up reliably.
>
> It remains difficult to name an exact ETA, but we are doing our best to restore the servers in the afternoon or evening.
>
> Thanks again for your understanding and patience!
Thank you very much for the update. It is appreciated. This sounds like a major systems failure, with server replacement, data recovery, synchronization and recovery. Not a small task.
My apologies on behalf of those of us who are more even minded. Some have posted so narcissistic, self centered, borderline psychotic rages about compensation and loss of play time. Some of them sound like addicts raging when they don't get their game drug. I have lost VIP time and at least 3 keys plus event currency in Neverwinter alone, plus STO as well. Whatever. Not that big a deal. If you can help great.
Best of luck in systems recovery. Standing by to assist.
Player and forumite formerly known as FEELTHETHUNDER
Expatriot Might Characters in EXILE
Dont judge coments and people behavior.
Dont measure everyones by your measue.
Hopefully this was more of a software bug and not total hardware failure forcing a total server rebuild, because if that's the case I'd rather them FIX THE ISSUE and not tell us jack squat until after things have been fixed.
I honestly don't care if we're compensated or not, the way most of the people are acting about this is proof enough we don't deserve one.