[Xbox] Dragonbone Vale Launch Week Issues

nitocris83 · February 2022

Known Issue:
We are aware of Console players experiencing crashes and freezing. We continue to investigate this to identify a fix soon. Thank you for your patience.

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This thread is to report bugs related to the new content or that began with the release of Dragonbone Vale. Please do not report previously discovered bugs or general feedback. All unrelated comments will be moved so that the team can better focus on the new issues on Xbox.

NOTE: If you post an issue on this thread, please be assured that it is being read. Time will be spent reviewing issues and escalating them as efficiently as possible. We are not able to respond or give detailed updates to each individual post but all feedback and reports are being received.

chispanisso · February 2022

Hey, so the game freezes everytime i try to log on in any of my characters, i know its launch date and its only been an hour, but i talked with more people and a lot of people are having problems logging into ta game. Blue screening the few people that were able to log in are running on 30 fps or less. I dont know if its an only ps4/5 issue or if Xbox is having it too.

mhota · February 2022

This is unplayable. Managed to open mail only to get all my rank 15 back and indomitable runestones back. Nothing exchanged.
Move freeze, try to port freeze, mount etc etc. Come on guys this is terrible.

yillibilly · February 2022

I also am having game freeze seconds after loading in map. I’m losing time here double refinement… ahhhh!!

michalobit1980 · February 2022

Me too, crushing every 2 minutes
This unbelievable!!!

mnvrchvy · February 2022

Same. As soon as the world gets loaded after login, it crashes. It usually isn’t even able to finish displaying the announcement screen.

I’m playing on a PS5. Tried both characters in case it had to do with that particular location, but same result.

titus · February 2022

Are you guys even trying anymore?

ps. Twitter should remove your post about the crashes as misinformation because even they know it isn't Valindra's fault.

jbear79 · February 2022

Wrong thread > so xbox getting the same freezing issue ... damn. What a mess ...

durin1 · February 2022

UK player here been trying for 4 hrs now still can't get on without freezing so disappointed 😞

tgwolf · February 2022

Bug: Equipped Artifacts and Enchants copy the full description of the last equipped item your cursor was on before you highlight them.

Current items it copies:
- Equipped Gear
- Other Enchants
- Collars

Example:
- Highlight Off-Hand weapon slot (Sure Edge of the Blessed Blade).
- Swap to Enchant screen.
- Every Equipped Artifact and Enchant is now labelled (Sure Edge of the Blessed Blade), even after closing the Character screen.
- The effect can be removed by using an input that causes the description to be hidden such as opening the item options or Loadout swap interfaces, however this then spreads the inspected Item's description to other Enchants and Artifacts. Closing and reopening the Character Screen does nothing.

Example:
- Highlight Off Hand weapon slot (Sure Edge of the Blessed Blade).
- Swap to Enchant screen.
- All enchants are now labelled (Sure Edge of the Blessed Blade).
- Open Item Options or Loadout interface while highlighting Combat Enchantment.
- All Enchants are now labelled as the Combat Enchantment.

It does not seem to alter their function, only the description. Which is annoying regardless.

Artifacts can only be overwritten by the lower 2 equipped gear items on each side (Off-hand, boots, shirt, pants) due to how moving the cursor works on controller.

knightrider86 · February 2022

Bugged Account exchange for the new r5 enhancements

did one up to test the system and can claim one on each toon then locks me outta the system i mean most builds are gonna need more then one of a few enhancements so if we have to make up one to do he trade in for other toons whats the point of the system to account unlock i mean rather not waste resources and preswards it you cant pull like 5 or so at a time

raizo76 · February 2022

I have the same problem it freeze common guys I wanna play losing double refinement today this is unreal

lordofchaos · February 2022

You guys need to hurry and fix this shiiii fr guys it's nobody else fault y'all rushed this update it was supposed to drop on console on the 8th of this month now just because it drop early now it's HAMSTER up I'm getting really pissed off with this and this clearly show that you guys cryptic/gearbox do not gaf about your console players this has been going on all day people have to go to work tomorrow trying to play the game a bit atlease this needs to be made up to us the ones on console that cannot play the game on console Fix ya shii dude all this time has went by don't take y'all this long to nerf the freaking pally tank or any of the other great class from mod 12 and so on ohh but it take y'all this long to fix the freakin bug all the problem is with y'all sending all this shii to the mail its causing a mass load overdrive you guys severs are not that strong on console #1 that many people with all these enchantments #2 dungeons where already freezing and bugging and you guys never fixed that #3 y'all need either a better devs team or y'all need people that when they get on they do what's best for the player base and not just y'all fukking pockets cause to confirm it is not everybody on console and it not everybody that have stuff to sooo bottom line #FixyaShiii and we should a free gift for this downtime which is massive.

cn1964 · February 2022

Tried everything from reinstalling Neverwinter to logging in every character to creating a new toon but to no avail. Game freezes almost 2 or 3 second after character appears on screen. Doing my scone in not being able to get ingame and seriously why not shut servers down and do a step back to remove update until you work out the issue.

mr9000rpm · February 2022

I am also experiencing this exact bug/glitch. The way it is described here nails it perfectly.

tgwolf said:
Bug: Equipped Artifacts and Enchants copy the full description of the last equipped item your cursor was on before you highlight them.

Current items it copies:
- Equipped Gear
- Other Enchants
- Collars

Example:
- Highlight Off-Hand weapon slot (Sure Edge of the Blessed Blade).
- Swap to Enchant screen.
- Every Equipped Artifact and Enchant is now labelled (Sure Edge of the Blessed Blade), even after closing the Character screen.
- The effect can be removed by using an input that causes the description to be hidden such as opening the item options or Loadout swap interfaces, however this then spreads the inspected Item's description to other Enchants and Artifacts. Closing and reopening the Character Screen does nothing.

Example:
- Highlight Off Hand weapon slot (Sure Edge of the Blessed Blade).
- Swap to Enchant screen.
- All enchants are now labelled (Sure Edge of the Blessed Blade).
- Open Item Options or Loadout interface while highlighting Combat Enchantment.
- All Enchants are now labelled as the Combat Enchantment.

It does not seem to alter their function, only the description. Which is annoying regardless.

Artifacts can only be overwritten by the lower 2 equipped gear items on each side (Off-hand, boots, shirt, pants) due to how moving the cursor works on controller.

tgwolf · February 2022

knightrider86#9458 said:
Bugged Account exchange for the new r5 enhancements

did one up to test the system and can claim one on each toon then locks me outta the system i mean most builds are gonna need more then one of a few enhancements so if we have to make up one to do he trade in for other toons whats the point of the system to account unlock i mean rather not waste resources and preswards it you cant pull like 5 or so at a time

You need to exchange them on a 1:1 ratio.

This only applies to:
Amethyst, Jade, Citrine and Garnet enchants.

For example:

If you need 4 Amethyst, 2 Jade, 2 Citrine and a Garnet for your loadout and you want them all to be Account reclaimable.

Then you will need to upgrade and trade in:

- 4 Mythic Amethyst
- 2 Mythic Jade
- 2 Mythic Citrine
- 1 Mythic Garnet

To have them all available to reclaim.

IIRC each of these enchants can be exchanged up to 9 times, for 9 copies of each.

mhota · February 2022

It has been 8 hours without an update. Servers still up so nothing looks to be being done.
You should at least update your player base. Give a time frame. It appears you are just very meh about it.
Do better people.

knightrider86 · February 2022

tgwolf said:

knightrider86#9458 said:
Bugged Account exchange for the new r5 enhancements

did one up to test the system and can claim one on each toon then locks me outta the system i mean most builds are gonna need more then one of a few enhancements so if we have to make up one to do he trade in for other toons whats the point of the system to account unlock i mean rather not waste resources and preswards it you cant pull like 5 or so at a time
You need to exchange them on a 1:1 ratio.

This only applies to:
Amethyst, Jade, Citrine and Garnet enchants.

For example:

If you need 4 Amethyst, 2 Jade, 2 Citrine and a Garnet for your loadout and you want them all to be Account reclaimable.

Then you will need to upgrade and trade in:

- 4 Mythic Amethyst
- 2 Mythic Jade
- 2 Mythic Citrine
- 1 Mythic Garnet

To have them all available to reclaim.

IIRC each of these enchants can be exchanged up to 9 times, for 9 copies of each.

I mean is 1:1 really account reclaimable though i mean take you example there is say i did that for a dps toon that had a silly amount of rp thanks to today would that same setup work for say a fighter tank or warlock heals i mean imo it should of been every one you turn in is 3 enchants for the next toon or something then it be worth way more i mean at 1:1 you might as well just not do the trade in at that point....bah

lordofchaos · February 2022

What the HAMSTER y'all HAMSTER suck it's HAMSTER 9 o clock at night plus you guys have already HAMSTER everything in the game you HAMSTER HAMSTER now on top of that still cannot even play the game on console HAMSTER you guys

songenio · February 2022

I can't play whit any of my characters still freezing

jslegge1901 · February 2022

My soul shield enchantment (mythic) is not activating when I fall in combat.

Ps: I know this isn't the place to post this but the cunning mimic companion is still not giving the player bonus. It acts like there's nothing slotted.

farfromperfect · February 2022

I hope you all get fired. A hamster could do a better job at running this game. There must be two neurons shared between your whole team.
Give us an update on what your doing to fix this.

tgwolf · February 2022

jslegge1901 said:
My soul shield enchantment (mythic) is not activating when I fall in combat.

Ps: I know this isn't the place to post this but the cunning mimic companion is still not giving the player bonus. It acts like there's nothing slotted.

Mine works just fine. Still gives a Revival Sickness stack but that's tolerable for the moment.

tgwolf · February 2022

Oh and if you're from Playstation, please take it to the PS Forum topic here: https://www.arcgames.com/en/forums/neverwinter/#/discussion/1264315/ps-dragonbone-vale-launch-week-issues

As far as I am aware there are no freezing issues on Xbox.

Also, stop with the abuse toward the Dev. team, people. It's unproductive and your post will just be deleted without being read.

farfromperfect · February 2022

I’ll buy the company and fire the team. How’s that for productive?

sliced0strife · February 2022

This is disappointing and frustrating. Do you want ants? Because that’s how you get ants.

edwin3010 · February 2022

I am having an issue with mount insignia not re-stacking. Currently have stacks in my bags but when I remove one to play with my build, it will no longer rejoin the stack that it came from.

gadgelad · February 2022

So 6PM on the 1st updated neverwinter and 830am the next day and still the same like wtf you all doing the game HAMSTER freezing for most but others can still get on like it's a HAMSTER joke the server should not let one person on and still not a response from you guys about anything what the HAMSTER you all doing prob spending peoples VIP donations what a HAMSTER bunch of tail ends if I got to wait another day well HAMSTER gonna hit the fan and your gonna lose alot of player becouse of the lack of commitment to the game comunity

ennileah · February 2022

> @tgwolf said:
> You need to exchange them on a 1:1 ratio.
>
> This only applies to:
> Amethyst, Jade, Citrine and Garnet enchants.
>
> For example:
>
> If you need 4 Amethyst, 2 Jade, 2 Citrine and a Garnet for your loadout and you want them all to be Account reclaimable.
>
> Then you will need to upgrade and trade in:
>
> - 4 Mythic Amethyst
> - 2 Mythic Jade
> - 2 Mythic Citrine
> - 1 Mythic Garnet
>
> To have them all available to reclaim.
>
> IIRC each of these enchants can be exchanged up to 9 times, for 9 copies of each.

Thats the issue though, after 1 enchant is reclaimed on 1 toon for some players I know, its locking the reclaim on the other toons that should be able to reclaim that 1 enchant also. so the 9 reclaims you mention arent working as intended for everyone

bratleyray · February 2022

> @ennileah said:
> > @tgwolf said:
> > You need to exchange them on a 1:1 ratio.
> >
> > This only applies to:
> > Amethyst, Jade, Citrine and Garnet enchants.
> >
> > For example:
> >
> > If you need 4 Amethyst, 2 Jade, 2 Citrine and a Garnet for your loadout and you want them all to be Account reclaimable.
> >
> > Then you will need to upgrade and trade in:
> >
> > - 4 Mythic Amethyst
> > - 2 Mythic Jade
> > - 2 Mythic Citrine
> > - 1 Mythic Garnet
> >
> > To have them all available to reclaim.
> >
> > IIRC each of these enchants can be exchanged up to 9 times, for 9 copies of each.
>
> Thats the issue though, after 1 enchant is reclaimed on 1 toon for some players I know, its locking the reclaim on the other toons that should be able to reclaim that 1 enchant also. so the 9 reclaims you mention arent working as intended for everyone

Agreed, made a complete set of mythic enchantments for my warlock. Turned them in for account reclaim. Claimed them and slotted on my lock. Went to my cleric, no enchantments available. Totally broken, please fix asap...

crypto · February 2022

Ps5 still down what is on this is just dumb now I mean I’ve seen bugs but the fact that it just freezes come on

[Xbox] Dragonbone Vale Launch Week Issues

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