They seem to not care about their players , there has been no word about the HE problem I've not been able to claim them since the update, I amazed at how a good game can go so bad in one update (and not just the HE bug) !
They seem to not care about their players , there has been no word about the HE problem I've not been able to claim them since the update, I amazed at how a good game can go so bad in one update (and not just the HE bug) !
My issues began with the Elemental Evil campaign heroics. Up until yesterday, if I completed another HE, the reward was claimable, and I'd get a box that says "Open Another" that would then shoot the same error message as when I click on the reward on the screen: you already have this item. I didn't dedicate any real time to this campaign until after the update anyway, so I can't say if I'd have had the issue prior to it or not. However, the update did not stop me from collecting rewards from any other campaign's HEs, such as ToD.
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They seem to not care about their players , there has been no word about the HE problem I've not been able to claim them since the update, I amazed at how a good game can go so bad in one update (and not just the HE bug) !
I created a ticket and they are aware and are working on it... But, no word yet as to an ETA on the fix.
Have this problem on two characters now, both got the bug on Cursed Shore. I really hope they fix this soon since it's hindering my campaigns quite a lot :/
19 days since I've been able to collect a heroic encounter reward. You would think something that so negatively affects game play would have been fixed by now. My ticket was closed with a we are aware of the issue. Well thanks for nothing.
I was randomly able to claim a few but the initial one is still broken. Elemental Evil is the culprit in my case, which sucks because 11 of my 15 toons are on that Campaign and 2 more just finished and have the error.
Quite amazing that this have not been adressed yet.... really bad! How about letting us see what is in that reward bag/container so we could manually delete the 'bad' item(s)... And..i really hope we get the rewards we have earned that is in the container...alot of it is from demonic heroics, which incidentally is needed in the 'Underdark' campaign... Major blocker for us new players.
19 days since I've been able to collect a heroic encounter reward. You would think something that so negatively affects game play would have been fixed by now. My ticket was closed with a we are aware of the issue. Well thanks for nothing.
yea same here it throwing me off the game cant claim any rewards over 2 weeks now for me l find it funny they fix other stuff new dungen before this problem it just going get bigger and bigger problem
Yeah, my ticket got closed as well.... well done A new 'problem' ahowed up with this, i did the adventuring gear thing in ToD campaign and got the Eternal Equipment Cache, however... i cannot open that either, as it says 'already have that item' ??
I've had this problem for about a week now. I have started and leveled two characters to paragon at a slow pace and still haven't heard squat about the ticket I submitted when I first got this bug. I realize that with the launch of mod 16 that Cryptic has problems to overcome, but seriously you need players to keep the game alive. Currently it seems there are far more companions and remnants of old spells populating the maps than there are players. It seems to me they should prioritize the game stopping problems facing the actual players they have left at this point.
Is there any chance we can get an official update on this issue? There is no mention in the patch notes, I am just hoping for something. If it is a bugged reward or item, there must be a way to let us know what it is so that we can discard it and began collecting again. I tried refining pretty much everything in my inv and bank and still no luck.
I have the same issue from 3 days, it happen to only one toon. It happen with heroic encounters in Icewind, Tiranny of dragons. I was confident in today patch has solved the problem but has not happen. I wish this will solved soon because is really annoying.
I also thought that todays patch would sort it out but alas it has not, it is seriously annoying not to mention it holds up your progress in the game !!
Another patch another big disappointment when I try ctrl-f when I log in. Crippling bug existing for the better part of a month...devs should be ashamed of themselves.
Hey folks, I don't have an update right now but I'll bring it up during my afternoon meeting to see if there's any news.
@nitocris83 Any word on this? It is very frustrating and I have a toon with AoE Encounter Powers not working that also has the HE bug. I'd like to get clarification that it isn't a factor.
@nitocris83 This has been going on for weeks, no update. Anyone impacted by this game are blocked from large portions of the game and are missing out on rewards. Why hasn't this been addressed when less game breaking issues have been addressed in the recent patches.
I try not to be a conspiracy theorist, BUT, it sure feels like a ploy to make us buy more character slots. They have, by not fixing this excluded everyone that does HE's while leveling characters. At this point an apology is not good enough IMO.
Dammit I think anyone that has this "claim reward" bug should, at this point, be given a free month of VIP and a nice size chunk of AD for their delay!
Earlier in this thread I said I know they have problems to fix with mod 16, but seriously as time (weeks) go by it seem less like they have other problems to fix and more like they want to get rid of new players.
For unaware players, the best is to put offline alle Heroic Encounter in Elemental Evil zones or avoid the drop of Motes from rewards. I'm aware of this serious bug only because of a member of my guild.
Since MOD 16 was released whenever I complete a Heroic Encounter and try to claim my reward I get the message [Error} You already have all the items in this package. I have completed HEs in the Drowned Shore, The Fiery Pit, Reclamation Rock, and the daily five dragons in Neverdeath, Ebon Downs, Icespire Peak, Rothe Valley, and Whispering Caves. I still am completing the HE as I need the other quest completion rewards but hope that this reward are stacking up until you can fix this. I was hoping with today’s patch this will be resolved but it still is happening. Updated 05142019 I bought a Sharandar treasure cache over the weekend and it is also giving me the error when I try to open it. Updated 05/15 Today I bought a Many arrows Treasure Cache and getting this error when trying to open it. As well I have now completed HE in Dread Ring and Well of Dragons with the same error. Can you provide me any ideas on a solution or that you are working on it?
Comments
How about letting us see what is in that reward bag/container so we could manually delete the 'bad' item(s)...
And..i really hope we get the rewards we have earned that is in the container...alot of it is from demonic heroics, which incidentally is needed in the 'Underdark' campaign... Major blocker for us new players.
A new 'problem' ahowed up with this, i did the adventuring gear thing in ToD campaign and got the Eternal Equipment Cache, however... i cannot open that either, as it says 'already have that item' ??
Dammit I think anyone that has this "claim reward" bug should, at this point, be given a free month of VIP and a nice size chunk of AD for their delay!
Earlier in this thread I said I know they have problems to fix with mod 16, but seriously as time (weeks) go by it seem less like they have other problems to fix and more like they want to get rid of new players.
Edit: clarity
I'm aware of this serious bug only because of a member of my guild.
Since MOD 16 was released whenever I complete a Heroic Encounter and try to claim my reward I get the message [Error} You already have all the items in this package. I have completed HEs in the Drowned Shore, The Fiery Pit, Reclamation Rock, and the daily five dragons in Neverdeath, Ebon Downs, Icespire Peak, Rothe Valley, and Whispering Caves.
I still am completing the HE as I need the other quest completion rewards but hope that this reward are stacking up until you can fix this.
I was hoping with today’s patch this will be resolved but it still is happening.
Updated 05142019
I bought a Sharandar treasure cache over the weekend and it is also giving me the error when I try to open it.
Updated 05/15 Today I bought a Many arrows Treasure Cache and getting this error when trying to open it. As well I have now completed HE in Dread Ring and Well of Dragons with the same error.
Can you provide me any ideas on a solution or that you are working on it?
Thank You