Not sure if this will get to the proper persons but for 5 days now, I can’t open my HEs rewards. Whenever I try to claim it says you already have this item. I tried to ask for help and I even got a ticket for it with a number but then there is no trace in in it in the submitted tickets. I got 0 answers and absolutely no help in the issue. I understand that the game is full of bugs -- well better said I see it as it is very unprofessional IMO to release a product that is not finished and upset customers. But I can live with some in hope that they will be fixed.
This bug however is really a big hindrance for me. I can live with not being proceed in the Underdark campaign (the rescue of sky pirates is not scaled properly and the 2nd mob on the trail is unbeatable) but then it can wait to fix a few days as there are other part that I can play in meantime.
But not getting rewards from HEs is getting to me. I am working to finish the Dread Ring and Dragon well and so I have at least 6-8 demonic encounters finished daily – by now it is about 40 encounters that I can not claim; plus dragon HEs for common cause, plus about 10-15 HEs for the stronghold and some HEs for the weekly challenges in Icewindale.
If this can not to be fixed, I do not see reason to continue. This issue however should be fixed ASAP as these rewards are hard earned rewards based on how this game plays now!!!!