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  • silvertailsilvertail Member, NW M9 Playtest Posts: 97 Arc User
    I can get into the game and as long as I'm just on to do jobs, pick up my key, do AH, everything is ok. I redid my DirectX since that's the error message I get and was even able to go out and fight. However as soon as I tried to party with someone for a quest the whole error problem came back even worse then what it was before. PLEASE HELP I tired of not being able to play and I haven't even been able to start the new expanse that came out.
    stealth is survival skills (and not tanking skills, that is really different)
    stealth is damage
    stealth is mobility
    stealth is everything
    everything is stealth
    Stealth make TR OP, but lack of stealth make TR useless.
  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    @silvertail I'm in the same situation as you are. I really hope that they can fix it.
    Relmyna - AC/DC Righteous + Haste| Nadine - CW MoF (working on it)|Buffy - GF SM Tact| Hrist - Justice Tankadin|Healadin (Wannabe Tank)| Lena -MI Sabo TR (Farmer) | Jeska - GWF SM Destroyer (Farmer) | Maggie - HR PF Trapper (Wannabe DPS)
    --
    I'll never retrace my steps.

    Some of my best friends are Imaginary.


  • dropbears#2552 dropbears Member Posts: 8 Arc User

    I'll have a dig and see if I can find some of this information then. I'm no techie, but I'll put out what I can find. I plead ignorance if I post anything that's not relevant, though! :)

    [... Trimmed ..]

    Thank you for posting this information, and this does give this the developer an idea as to where to start looking. The only other Idea I have is to gather more information on the graphics card. I know that AMD includes a utility that makes it easy to find out about the current hardware and software, and the utility is fairly straight forward to use.
    1. Right click on the desktop.
    2. The list of options at this point should include "AMD Radeon Settings", click this option.
    3. On the Main page of the "AMD Radeon Settings" utility click on the "System" tab.
    4. The current tab under the "System" should be the "Overview" tab. This tab should contain some extra information that can help the developers. At this point click the "Copy All" button on the upper right.
    5. post this information in the forum. For example, My current system says the following...
      Radeon Software Version - 17.4.3
      Radeon Software Edition - Crimson ReLive
      Graphics Chipset - AMD Radeon (TM) R9 Fury Series
      Memory Size - 4096 MB
      Memory Type - High Bandwidth Memory (HBM)
      Core Clock - 1050 MHz
      Windows Version - Windows 10 (64 bit)
      System Memory - 16 GB
      CPU Type - AMD FX-8320E Eight-Core Processor

    Here you go. Did all that. :)

    Radeon Software Version - 17.1.1
    Radeon Software Edition - Crimson ReLive
    Graphics Chipset - AMD Radeon R9 200 Series
    Memory Size - 4096 MB
    Memory Type - GDDR5
    Core Clock - 1000 MHz
    Windows Version - Windows 10 (64 bit)
    System Memory - 32 GB
    CPU Type - Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz


    I notice at least that my Radeon Software Version appears to be older than yours (.1 instead of .4), but the driver tells me it's up to date... so not sure.

    Thanks for the reply. Hopefully that gives people a little more idea where I can poke next.

  • callumf#9018 callumf Member Posts: 1,710 Arc User
    After some more testing it seems that my computer with the problem [integrated Intel video card]:

    a) Takes more than 5 mins to load the game
    b) The Neverwinter client is using 1.4gb of RAM memory
    c) The fan goes ballistic just prior to crash

    A computer WITHOUT the problem [a different Intel integrated video card]

    a) Takes less than a minute to load the game
    b) The Nevewinter client is only using c700mb of RAM memory
  • vernando122vernando122 Member Posts: 22 Arc User
    @callumf the same thing its happening to me, long load times, memory usage and crashes.
  • dandeloreondandeloreon Member Posts: 32 Arc User



    Here you go. Did all that. :)

    Radeon Software Version - 17.1.1
    Radeon Software Edition - Crimson ReLive
    Graphics Chipset - AMD Radeon R9 200 Series
    Memory Size - 4096 MB
    Memory Type - GDDR5
    Core Clock - 1000 MHz
    Windows Version - Windows 10 (64 bit)
    System Memory - 32 GB
    CPU Type - Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz


    I notice at least that my Radeon Software Version appears to be older than yours (.1 instead of .4), but the driver tells me it's up to date... so not sure.

    Thanks for the reply. Hopefully that gives people a little more idea where I can poke next.

    I believe it would be a really good idea to redownload the driver from AMD's Website( http://support.amd.com/en-us ). Windows update CAN AND WILL automatically downgrade your driver. I just had windows update forcibly downgrade the driver from what I was running (17.4.3) to the 17.1.1 driver version.

    As far as driver version I recommend going with Crimson ReLive 17.4.4 seeing as how this is the latest WHQL version, however if you want the absolute latest driver you can use Crimson ReLive 17.5.1.
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  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    ixanatar said:

    After some more testing it seems that my computer with the problem [integrated Intel video card]:

    a) Takes more than 5 mins to load the game
    b) The Neverwinter client is using 1.4gb of RAM memory
    c) The fan goes ballistic just prior to crash

    A computer WITHOUT the problem [a different Intel integrated video card]

    a) Takes less than a minute to load the game
    b) The Nevewinter client is only using c700mb of RAM memory

    And the "Video Memory Limit" in graphics settings was one of the features removed on May 2...



    @terramak I don't suppose you could just re-enable this feature could you? I have a feeling that this is part of what is causing the problem.

    Relmyna - AC/DC Righteous + Haste| Nadine - CW MoF (working on it)|Buffy - GF SM Tact| Hrist - Justice Tankadin|Healadin (Wannabe Tank)| Lena -MI Sabo TR (Farmer) | Jeska - GWF SM Destroyer (Farmer) | Maggie - HR PF Trapper (Wannabe DPS)
    --
    I'll never retrace my steps.

    Some of my best friends are Imaginary.


  • redsea1000redsea1000 Member Posts: 24 Arc User
    So much for the patch, still hung device fatal errors.
  • callumf#9018 callumf Member Posts: 1,710 Arc User

    So much for the patch, still hung device fatal errors.

    Same

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  • callumf#9018 callumf Member Posts: 1,710 Arc User
    ixanatar said:

    I'm really disappointed. VIP runs out tomorrow. Can't say I'm even going to log back in much to contribute to any "crash logging."

    Based on how long this is taking, the issue is more likely eliminating itself though people quitting. I mean, who keeps hitting their head on a brick wall for 16-17-18+ days in a row?

    Here are the facts. Things worked before May 2. Things have not worked since May 2. Also, major graphics changes were made on May 2, and major graphics issues have been preventing a significant amount of people from playing since May 2. Obviously there's a historical solution available.

    Its incredible isn't it that this still isn't fixed?
  • lenster25lenster25 Member, NW M9 Playtest Posts: 19 Arc User
    It's crazy.....I bought some zen before the upgrade and can't even spend it,you guys need to put in some effort to fix this!!!
    Dellion Kruger
  • dropbears#2552 dropbears Member Posts: 8 Arc User
    edited May 2017



    Here you go. Did all that. :)

    Radeon Software Version - 17.1.1
    Radeon Software Edition - Crimson ReLive
    Graphics Chipset - AMD Radeon R9 200 Series
    Memory Size - 4096 MB
    Memory Type - GDDR5
    Core Clock - 1000 MHz
    Windows Version - Windows 10 (64 bit)
    System Memory - 32 GB
    CPU Type - Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz


    I notice at least that my Radeon Software Version appears to be older than yours (.1 instead of .4), but the driver tells me it's up to date... so not sure.

    Thanks for the reply. Hopefully that gives people a little more idea where I can poke next.

    I believe it would be a really good idea to redownload the driver from AMD's Website( http://support.amd.com/en-us ). Windows update CAN AND WILL automatically downgrade your driver. I just had windows update forcibly downgrade the driver from what I was running (17.4.3) to the 17.1.1 driver version.

    As far as driver version I recommend going with Crimson ReLive 17.4.4 seeing as how this is the latest WHQL version, however if you want the absolute latest driver you can use Crimson ReLive 17.5.1.
    Did that last night after the recent patch meant instant restarts three times in a row, and to be fair, it ran like a dream for the entire night and I only had one loading screen lock. I thought that was going great.

    Tried this morning... I've had three device hung issues in the first twenty minutes and barely managed to get anywhere. :(

    Seems now that the Safe Mode is even hit and miss and you try until something works and play it while you can once it does. :)

    Any further ideas? I haven't changed anything on the machine except the graphics driver to the 17.4 version.


    EDIT: It's... significantly worse than it has been for a week or so, now, following the mid May patch update. Something... is again more wrong than it was before. I'm getting Device Removed and Device Hung issues after maybe 10 minutes of play now if I'm lucky. :(
    Post edited by dropbears#2552 on
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  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    ixanatar said:

    lenster25 said:

    It's crazy.....I bought some zen before the upgrade and can't even spend it,you guys need to put in some effort to fix this!!!

    I did the same; ended up rage-spending it on keys a few days after the bug had rendered it impossible to do anything other than stand there, comatose. Wouldn't you know; the Universe finally opened up, and after years of key purchases, I finally landed an Orange mount I'll probably never be able to use. Oh, the irony. To laugh or cry? Lolz

    It would be nice to get an orange mount. I've been a customer for years and very little to show for it now lol. Congrats? I guess.
    Relmyna - AC/DC Righteous + Haste| Nadine - CW MoF (working on it)|Buffy - GF SM Tact| Hrist - Justice Tankadin|Healadin (Wannabe Tank)| Lena -MI Sabo TR (Farmer) | Jeska - GWF SM Destroyer (Farmer) | Maggie - HR PF Trapper (Wannabe DPS)
    --
    I'll never retrace my steps.

    Some of my best friends are Imaginary.


  • roadki11ukroadki11uk Member Posts: 16 Arc User
    Crashes after 10 - 15 minutes. Only started 16 May, was fine before this.
    HP Pavillion i5 processor with Intel Iris 5100, 8GB ram
  • gibichungsgibichungs Member Posts: 6 Arc User
    I've been crashing every 10-15 minutes, mostly when either 1) changing characters - 8 total, 2) playing in small groups, 3) playing in large groups, 4) moving to SH - sometimes takes 2 or 3 tries, 5) moving to any other play area, or 6) just standing around or moving around. My system is current and stable with any other program. This problem has gotten worse all month. I keep sending in the Cryptic Error Reporting stuff that comes up after each crash. Can't the Devs see what's going on with that app? Anyway, this must get fixed or I simply won't be able to play.
  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    20 days.. still no fix for the same issue I've been reporting over and over. It's really feeling hopeless.
    Relmyna - AC/DC Righteous + Haste| Nadine - CW MoF (working on it)|Buffy - GF SM Tact| Hrist - Justice Tankadin|Healadin (Wannabe Tank)| Lena -MI Sabo TR (Farmer) | Jeska - GWF SM Destroyer (Farmer) | Maggie - HR PF Trapper (Wannabe DPS)
    --
    I'll never retrace my steps.

    Some of my best friends are Imaginary.


  • micky1p00micky1p00 Member, NW M9 Playtest Posts: 3,594 Arc User

    20 days.. still no fix for the same issue I've been reporting over and over. It's really feeling hopeless.

    I can't understand why they just don't get a similar Intel onboard system, it's old and cheap, few hundred dollars, and even that doubtfully. Usually in a software company with internal QA, the IT has old stuff laying around or can get / loan it. And just run the debug on it. Once it's established with enough confidence that it's a specific platform issue it's can be easily reproduced without crashing users on preview on weekly basis. Now each test is on a weekly basis: change something, wait a week for a preview push, get results, repeat. When it can be immediate with minimal investment and resolved in few hours.
  • edited May 2017
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  • vernando122vernando122 Member Posts: 22 Arc User
    I feel the same way as you guys, :'(
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  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    The current build on Preview Server seems to have stopped my device removed error. I encourage anyone here who was having problems to check it out. It's possible that they fixed it.
    Relmyna - AC/DC Righteous + Haste| Nadine - CW MoF (working on it)|Buffy - GF SM Tact| Hrist - Justice Tankadin|Healadin (Wannabe Tank)| Lena -MI Sabo TR (Farmer) | Jeska - GWF SM Destroyer (Farmer) | Maggie - HR PF Trapper (Wannabe DPS)
    --
    I'll never retrace my steps.

    Some of my best friends are Imaginary.


  • masteront#1062 masteront Member Posts: 3 New User
    > @bitt3rnightmar3 said:
    > The current build on Preview Server seems to have stopped my device removed error. I encourage anyone here who was having problems to check it out. It's possible that they fixed it.

    Really noob question, I'm sure but how do I get on to the preview shard to try it?

    TIA
  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    edited May 2017

    > @bitt3rnightmar3 said:

    > The current build on Preview Server seems to have stopped my device removed error. I encourage anyone here who was having problems to check it out. It's possible that they fixed it.



    Really noob question, I'm sure but how do I get on to the preview shard to try it?



    TIA

    Here is a link to some instructions.
    https://www.arcgames.com/en/forums/neverwinter/#/discussion/1207208/welcome-to-neverwinterpreview-preview-testing-information

    I've quoted the important bits. Please note to test the build I was referring to you'll need to go to Mimic or Preview.

    The NeverwinterPreview shard is a place to preview upcoming content, game and class balance changes, and other improvements to the game. By playing on Preview, you'll be able to provide invaluable feedback on what can be improved and changed before updates go to the Neverwinter live shards.

      Getting set up on NeverwinterPreview (Mimic) or Owlbear* is easy! Simply follow these steps:
    1. Go to http://www.arcgames.com/en/my/character/copy/nw
    2. Click the "Sign Up!" button. This makes your account Preview enabled, and allows you to select "NeverwinterPreview" and "Owlbear" as a shard in the Neverwinter launcher. Now, you'll be able to make a new character and play on NeverwinterPreview and Owlbear, or...
    3. On the next page, select one of your previously existing characters from the dropdown menu.
    4. Select Mimic or Owlbear as the destination to copy the character in the following dropdown menu.
    5. Press the Copy button.
    6. Open your Neverwinter launcher, select the NeverwinterPreview shard or Owlbear shard, and wait for your client to patch.
    7. Launch the game. If you copied your character over, you will now see it on NeverwinterPreview or Owlbear respectively.
    8. Otherwise, you will have to make a new character.
    Please note that copying a character to NeverwinterPreview and Owlbear will not affect your character on the Neverwinter live shards in any way, and certain account features (such as buying and spending Zen) are not available on NeverwinterPreview.

    * What is the Difference beteween Mimic and Owlbear?
    When there is a New Module on Mimic, Owlbear is used instead for testing of patches that will be published to Dragon prior to the release of the Module in testing on Mimic. If Owlbearis available, you'll also have the option to patch that test server in the launcher, as well as be able to transfer characters there too. Mimic and Owlbear are two entirely separate testing environments and as such will each require their own patched installations.

    Now go, have fun and don't forget to let us know what issues you find here in this Testing Forum! Be sure to remember to label your threads with either [Mimic] or [Owlbear] to show which Preview Shard the issue is on, or use any existing thread's specifically for them.


    Relmyna - AC/DC Righteous + Haste| Nadine - CW MoF (working on it)|Buffy - GF SM Tact| Hrist - Justice Tankadin|Healadin (Wannabe Tank)| Lena -MI Sabo TR (Farmer) | Jeska - GWF SM Destroyer (Farmer) | Maggie - HR PF Trapper (Wannabe DPS)
    --
    I'll never retrace my steps.

    Some of my best friends are Imaginary.


  • masteront#1062 masteront Member Posts: 3 New User
    That's great, thank you! Now to.hope it works for me too so there might be hope :)
  • masteront#1062 masteront Member Posts: 3 New User
    It works!! I am so happy right now!

    Just need them to put it on the actual server and looks like we're all back in business
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