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What is the Arc Client?
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Fatal error

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  • ciepal3ciepal3 Member Posts: 4 Arc User
    edited May 2017
    Still imposssible to play according to errors :( As i thought...it took one day to destroy the game...it will took months to solve that issue :( Almost done with Neverwinter...not only me i think.
  • vernando122vernando122 Member Posts: 22 Arc User
    Hi, @bitt3rnightmar3 I've been posting in that thread too, I hope this issue gets resolved soon, thanks.
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  • epiccritepiccrit Member Posts: 30 Arc User
    I'm still getting this error and crashing on my laptop as well.
  • loboguildloboguild Member Posts: 2,371 Arc User
    Not sure that helps, but I've crashed two times inside the solo lairs in the Dread Rings. Might actually have been the Phantasmal Fortress twice, but definitely not the same location inside.​​
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  • ahmadrubatahmadrubat Member Posts: 70 Arc User
    edited May 2017
    Hi guys! I had the same error as all of you for 5 days (since the new module) but I can play now. I've tried everything just like you then I tried to play on Windows 7 and now it's good. No crashes, no fatal errors, no DXGI errors etc. You all should try this also if you want to play until they fix it :) Just install any version of Windows 7 and it should be ok I guess.
  • vernando122vernando122 Member Posts: 22 Arc User
    For me I crash in char selection screen or once I spawn in map, about 20 secs after spawn, usually out of campfires.
  • minehoff#8836 minehoff Member Posts: 1 Arc User
    Since the 6th may game is unplayble freeze's on screen gameclient crash's, control alt delete end process only way out.
    I'm runing window's 10 nvidia gtx980 amd ryzen. any useful suggestion appreciated!!
  • colourlesskai#7410 colourlesskai Member Posts: 2 Arc User
    Same thing is happening to me. I wanna plaaaaay. T__T
  • rgladiatorgladiato Member, NW M9 Playtest Posts: 313 Arc User
    @nitocris83 Please pass this along.

    * The program hangs in a single system call.
    Strings found in the stack:
    Sleep(100c:\src\libs\UtilitiesLib\pc\SuperAssert_PC.cpp:1434)
    http://code/svn/Night/Baselines/NW.80.20170417a.0/
    Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while Presenting. Reason: 0x887a0006 (DXGI_ERROR_DEVICE_HUNG)
    c:\src\CrossRoads\GameClientLib\gclUtils.c

    Call Stack:
    048F82CC 7539349F KERNELBASE.dll!Sleep+0xf
    048F82DC 0066F020 GameClient.exe+0x46f020
    048F8350 005414C8 GameClient.exe+0x3414c8
    048FE6FC 00000006
    01FB9334 6C5C6372 apphelp.dll+0x66372


    Stack Data:
    048F8268 75393549 KERNELBASE.dll!SleepEx+0x99
    048F826C 00000000
    048F8270 048F82A8
    048F8274 8B9E4089
    048F8278 00000000
    048F827C 00000000
    048F8280 00000000
    048F8284 00000024
    048F8288 00000001
    048F828C 00000000
    048F8290 00000000
    048F8294 00000000
    048F8298 00000000
    048F829C 00000000
    048F82A0 00000000
    048F82A4 00000000
    048F82A8 FFF0BDC0
    048F82AC FFFFFFFF
    048F82B0 00000000
    048F82B4 00010000
    048F82B8 00003000
    048F82BC 048F8340
    048F82C0 753A2550 KERNELBASE.dll!_invalid_parameter+0xf0
    048F82C4 FA503D0D
    048F82C8 00000000
    048F82CC 048F82DC
    048F82D0 7539349F KERNELBASE.dll!Sleep+0xf
    048F82D4 00000064
    048F82D8 00000000
    048F82DC 048F8350
    048F82E0 0066F020 GameClient.exe+0x46f020
    048F82E4 00000064
    048F82E8 00543607 GameClient.exe+0x343607
    048F82EC 00000064
    048F82F0 0200F54C GameClient.exe+0x1e0f54c
    048F82F4 02CF94CC GameClient.exe+0x2af94cc
    048F82F8 01EA6BC0 GameClient.exe+0x1ca6bc0
    048F82FC 499F42B8
    048F8300 04652000
    048F8304 00000006
    048F8308 048FE340
    048F830C 048FDF40 => Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while Presenting. Reason: 0x887a0006 (DXGI_ERROR_DEVICE_HUNG)
    048F8310 048FAB88
    048F8314 048F8388
    048F8318 021D8FD4 GameClient.exe+0x1fd8fd4
    048F831C 0000014C
    048F8320 00000001
    048F8324 048F7994
    048F8328 00000000
    048F832C 00004D1F
    048F8330 00000001
    048F8334 00EE296A GameClient.exe+0xce296a
    048F8338 048F82F8
    048F833C 048F7994
    048F8340 048FFCFC
    048F8344 01EB18E8 GameClient.exe+0x1cb18e8
    048F8348 024CE458 GameClient.exe+0x22ce458
    048F834C FFFFFFFF
    048F8350 048FE6FC
    048F8354 005414C8 GameClient.exe+0x3414c8
    048F8358 048FE340
    048F835C 00000006
    048F8360 048FDF40 => Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while Presenting. Reason: 0x887a0006 (DXGI_ERROR_DEVICE_HUNG)
    048F8364 048FAB88
    048F836C 021D8FD4 GameClient.exe+0x1fd8fd4
    048F8380 01EA6BC0 GameClient.exe+0x1ca6bc0

    Nixon the TR
    Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life.
    o1iHDN0.png?1
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  • lenster25lenster25 Member, NW M9 Playtest Posts: 19 Arc User
    Can you guys just fix this......or can you atleast refund me the 50 bucks that I spent on zen that I can't spend?
    Dellion Kruger
  • blackjackwidowblackjackwidow Member, NW M9 Playtest Posts: 424 Arc User
    rgladiato said:

    @nitocris83 Please pass this along.

    * The program hangs in a single system call.
    Strings found in the stack:
    Sleep(100c:\src\libs\UtilitiesLib\pc\SuperAssert_PC.cpp:1434)
    http://code/svn/Night/Baselines/NW.80.20170417a.0/
    Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while Presenting. Reason: 0x887a0006 (DXGI_ERROR_DEVICE_HUNG)
    c:\src\CrossRoads\GameClientLib\gclUtils.c

    Call Stack:
    048F82CC 7539349F KERNELBASE.dll!Sleep+0xf
    048F82DC 0066F020 GameClient.exe+0x46f020
    048F8350 005414C8 GameClient.exe+0x3414c8
    048FE6FC 00000006
    01FB9334 6C5C6372 apphelp.dll+0x66372



    I'm not terribly familiar with interpreting call stacks, but the KERNELBASE.dll!Sleep+0xf kind of jumped out at me. Some searching suggests that this lockup could be caused by waiting for another process to end.

    Just a random thought - but do you all use the Arc client? It just occurs to me that trying to wait for something to end in a wrapper program may be a cause.

    Just for giggles - if you use Arc to start the game, shut down and restart your computer (don't just reboot, shutting down will be certain to stop all processes) Then, launch the neverwinter.exe directly and see if there is any change.

    Again, I'm not a programmer and it's been a while since I had to do troubleshooting like this, but at the very least it will narrow down another parameter for the devs.
  • edited May 2017
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  • rgladiatorgladiato Member, NW M9 Playtest Posts: 313 Arc User

    rgladiato said:

    @nitocris83 Please pass this along.



    I'm not terribly familiar with interpreting call stacks, but the KERNELBASE.dll!Sleep+0xf kind of jumped out at me. Some searching suggests that this lockup could be caused by waiting for another process to end.

    Just a random thought - but do you all use the Arc client? It just occurs to me that trying to wait for something to end in a wrapper program may be a cause.

    Just for giggles - if you use Arc to start the game, shut down and restart your computer (don't just reboot, shutting down will be certain to stop all processes) Then, launch the neverwinter.exe directly and see if there is any change.

    Again, I'm not a programmer and it's been a while since I had to do troubleshooting like this, but at the very least it will narrow down another parameter for the devs.
    I'm not using ARC. Maybe I should give it a try! Anyway, the KernelBase.dll sleeping was probably because gameclient.exe was still running ( in its crashed state) plus the error message was still on the screen so I wouldn't read into it too much.

    My graphics card is an AMD 290X. Are the problems on both AMD and NVIDIA?
    Nixon the TR
    Give a man a fire and he's warm for the day. But set fire to him and he's warm for the rest of his life.
    o1iHDN0.png?1
  • vernando122vernando122 Member Posts: 22 Arc User
    I tried w/o the arc launcher but same results, game crashes quickly.
  • duvaindessduvaindess Member Posts: 43 Arc User
    I don't think it is the arc. Arc is just calling the launcher and the launcher calls the client. It is the client that crashes. On my case it usually crashes on character swaping or on exiting the game. The crash actually gives me BSOD (Blue Screen Of Death) that reboots my PC.
    The error lines are always different and the common thing is some dump file error. I use the game in different machines, with some common hardware and some common software among them, but yet I can't figure out what it is, that makes the game crash. I believe that it is incompatibility issues of the game with some stuff, but hard to tell.
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,498 Cryptic Developer
    Thanks for the info, passing along as it comes in.
  • bitt3rnightmar3bitt3rnightmar3 Member, NW M9 Playtest Posts: 788 Arc User
    rgladiato said:

    rgladiato said:

    @nitocris83 Please pass this along.



    I'm not terribly familiar with interpreting call stacks, but the KERNELBASE.dll!Sleep+0xf kind of jumped out at me. Some searching suggests that this lockup could be caused by waiting for another process to end.

    Just a random thought - but do you all use the Arc client? It just occurs to me that trying to wait for something to end in a wrapper program may be a cause.

    Just for giggles - if you use Arc to start the game, shut down and restart your computer (don't just reboot, shutting down will be certain to stop all processes) Then, launch the neverwinter.exe directly and see if there is any change.

    Again, I'm not a programmer and it's been a while since I had to do troubleshooting like this, but at the very least it will narrow down another parameter for the devs.
    I'm not using ARC. Maybe I should give it a try! Anyway, the KernelBase.dll sleeping was probably because gameclient.exe was still running ( in its crashed state) plus the error message was still on the screen so I wouldn't read into it too much.

    My graphics card is an AMD 290X. Are the problems on both AMD and NVIDIA?
    I have an Intel HD integrated graphics. I'm not sure about NVIDIA.

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  • faredawg1faredawg1 Member Posts: 81 Arc User
    I can't thank you posters enough. I thought it was my computer. I was 1 click away from spending $1500 on a new computer because I crash all day long after this patch. I am a computer dummy. The error messages I get say my memory isnt working or something. I just couldn't justify spending that kind of money just to play a video game. Imagine if I had and still crashed!! I want to be able to play this game with MAX settings, but right now im playing with everything at min/low/off and still crash in all kinds of situations. From DR runs to changing toons to map travel to just standing still in PE. Is there a setup that actually works? If so, could you share the set up? Thanks again.
  • callumf#9018 callumf Member Posts: 1,710 Arc User
    Still unresolved and NOW I cant even submit crash reports - just Ctrl-Alt-Delete and close down client.
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