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Starlight Parcel Items
nitocris83
Member, Cryptic Developer, Administrator Posts: 4,498Cryptic Developer › Cryptic Developer
Update 1/4/17 7:39am
As of now, all replacement starlight parcels have been sent out to all platforms. If you didn't get any replacements, you will need to contact support for assistance. Please note that if you renamed your character since December 14th, you will need to include your old character name and new character name in order to locate the correct account.
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Update 1/2/17 4:28pm
We continue to move forward with making and implementing the automated command to credit PS4 players their starlight parcels. Once the command is implemented, this may take a few hours to propagate across all players.
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Update 12/24/16 12:35pm
PC/Xbox users have been credited the opened starlight parcels. Due to the volume we are holding off on PS4 until we are back from the Holiday break.
Yours truly will be offline tonight and tomorrow so any questions will need to wait until Monday at the earliest.
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Update 12/22/16 8:35am PT
Today we will begin crediting players for any starlight parcels opened prior to the fix. Due to the extremely high volume of parcels that were opened across all platforms, we do not have an ETA on when all crediting will be complete. We will continue to update the community when new information is available.
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Update 12/21/16 5pm PT
Due to the PC maintenance happening tomorrow, the fix will roll out to PC right after the 7-9am maintenance. Console is still set for midnight. During the fix roll out, all players will be kicked out momentarily. In-game messaging will notify players of the shutdown.
As previously stated, as soon as the fix is implemented, we will begin crediting players for any opened starlight parcels.
******
Update 12/21/16 3:22pm PT
The fix for the starlight parcel will be rolled out tonight at ~12am PT. Starting tomorrow, once the fix has finished propagating, we will credit all impacted players the number of parcels they obtained prior to the fix implementation.
Thank you for your patience!
*******
Update 4pm PT
We have found a fix for this issue. This may take up to 48 hours to go through so we will be looking how to address the individuals impacted prior to the fix going live.
*******
We have identified the issue with Starlight Parcels and are working on next steps. We will be providing additional updates as available.
As of now, all replacement starlight parcels have been sent out to all platforms. If you didn't get any replacements, you will need to contact support for assistance. Please note that if you renamed your character since December 14th, you will need to include your old character name and new character name in order to locate the correct account.
*********
Update 1/2/17 4:28pm
We continue to move forward with making and implementing the automated command to credit PS4 players their starlight parcels. Once the command is implemented, this may take a few hours to propagate across all players.
********
Update 12/24/16 12:35pm
PC/Xbox users have been credited the opened starlight parcels. Due to the volume we are holding off on PS4 until we are back from the Holiday break.
Yours truly will be offline tonight and tomorrow so any questions will need to wait until Monday at the earliest.
*******
Update 12/22/16 8:35am PT
Today we will begin crediting players for any starlight parcels opened prior to the fix. Due to the extremely high volume of parcels that were opened across all platforms, we do not have an ETA on when all crediting will be complete. We will continue to update the community when new information is available.
******
Update 12/21/16 5pm PT
Due to the PC maintenance happening tomorrow, the fix will roll out to PC right after the 7-9am maintenance. Console is still set for midnight. During the fix roll out, all players will be kicked out momentarily. In-game messaging will notify players of the shutdown.
As previously stated, as soon as the fix is implemented, we will begin crediting players for any opened starlight parcels.
******
Update 12/21/16 3:22pm PT
The fix for the starlight parcel will be rolled out tonight at ~12am PT. Starting tomorrow, once the fix has finished propagating, we will credit all impacted players the number of parcels they obtained prior to the fix implementation.
Thank you for your patience!
*******
Update 4pm PT
We have found a fix for this issue. This may take up to 48 hours to go through so we will be looking how to address the individuals impacted prior to the fix going live.
*******
We have identified the issue with Starlight Parcels and are working on next steps. We will be providing additional updates as available.
Post edited by nitocris83 on
12
This discussion has been closed.
Comments
Just a normal event in Crypticland I guess.
I am neither here nor there, for I am NevrCene
NevrCene: TRMelisandre: SW
Brienne: GWF
Guild : Mystic Dawn (GH20)
I see whats up now
Not everyone reads the forums and understands there is a problem and they will be getting shafted as well.
Or is cryptic ok taking money for broken products and will not recompensate fairly?
Might want to freeze all parcel opening at that announcement until the fix though.
^THIS! Do it now!
PS: Someone, somewhere, might want to do a review of QA procedures... this type of bug really should never have made it to the live servers!
Character: Vendetta