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[PC/XBOX] Recent Latency Issues with Cryptic Server: 198.49.243.253

zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
edited October 2015 in Peer to Peer Tech Forum
As some of you are aware from running tracerts using the other announcement sticky, there seems to be some issue with users connectivity when reaching the tracert hop at 198.49.243.253. Please follow the steps listed for Test 1: tracert listed here, and then post your tracert below in this thread. (Remember, as stated there: Remove your IP Address before posting your tests!)

Update, 10/20 @ 11:55am PDT:
From our Communications Manager, @yetweallfalldown: "Our team is still looking into what the cause of this is. We are aware of the problem and mapping out next steps to correct this. Sorry for the delay as we work through it."

Update, 10/19 @ 11:45pm PDT:
We've forwarded information off to IT, and will continue to do so, about the server at 198.49.243.253 and they saw something they didn't like, so they are looking into it. We just sent off another memo to them about this issue. At this time, we have no further information or any ETA for a resolve. We'll update when we know more.
[ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
Zebular
[ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
Post edited by zebular on
«134

Comments

  • Options
    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    My hops are fine until I get to 198.49.243.253. This has been going on since the server maintenance on October 13th.

    Here's the relevant data:

    ISP: Comcast/Xfinity, 50mbs cable connection.
    Locale: Connecting from South-West Florida, USA.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    9 46 ms 46 ms 47 ms internap-gw.customer.alter.net [152.179.134.214]
    10 47 ms 47 ms 49 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 47 ms 47 ms 46 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 46 ms 46 ms 47 ms 198.49.243.250
    13 776 ms 715 ms 753 ms 198.49.243.253
    14 * * * Request timed out.
    15 48 ms 46 ms 47 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    The hop at 198.49.243.253 is the only poor one above 50ms and it is usually tracing between 750-850ms latency.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • Options
    ladyfluviatilisladyfluviatilis Member Posts: 23 Arc User
    If it can be useful, here's one from across the pond (Italy).
    Rubberbanding a lot more since network maintenance.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    [removed my starting point]
    3 * 24 ms * 10.3.101.246
    4 23 ms 23 ms 24 ms 10.251.6.46
    5 * 129 ms * 10.251.7.1
    6 23 ms 22 ms 24 ms 10.251.11.218
    7 31 ms 28 ms 29 ms 10.254.0.117
    8 28 ms 36 ms 28 ms 10.254.11.109
    9 31 ms 28 ms 28 ms 62-101-124-94.fastres.net [62.101.124.94]
    10 30 ms 30 ms 30 ms 62-101-124-109.fastres.net [62.101.124.109]
    11 29 ms 30 ms 30 ms mno-b2-link.telia.net [62.115.55.117]
    12 47 ms 46 ms 52 ms prs-bb2-link.telia.net [62.115.135.84]
    13 118 ms 118 ms 121 ms nyk-bb2-link.telia.net [213.155.135.7]
    14 128 ms 126 ms 124 ms bost-b1-link.telia.net [80.91.248.193]
    15 126 ms 125 ms 128 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    16 126 ms 126 ms 125 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    17 126 ms 130 ms 125 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 131 ms 129 ms 134 ms 198.49.243.250
    19 900 ms * 793 ms 198.49.243.253
    20 * * * Richiesta scaduta.
    21 130 ms 129 ms 129 ms patchserver2.crypticstudios.com [208.95.185.41]


    Traccia completata.

    C:\WINDOWS\system32>
    Strive always to aid, to foster new hope, new ideas, and new prosperity for all humankind and its allies. Perfect thyself, and guard ever against pride, for it is a sacred duty to foster new growth, nurture growing things, and work for rebirth and renewal. Be fertile in mind and in body. Consider always the consequences of thine actions so that the least effort may bring the greatest and best reward. Wherever you go, sow seeds of plants, tend the growing things you find, and plant seeds of hope, new ideas, and plans for a rosy future in the minds of all. Whenever possible, see each dawn. - Lathander's Dogma
  • Options
    instynctiveinstynctive Member, NW M9 Playtest Posts: 1,885 Arc User
    GWI DSL (Yeah, it's not fast or fancy, but it works)

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert 208.95.185.41

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 36 ms 38 ms 38 ms [removed]
    3 43 ms 44 ms 44 ms [removed]
    4 45 ms 48 ms 65 ms xe-2-3-0.bos10.ip4.gtt.net [173.241.131.181]
    5 52 ms 54 ms 53 ms internap-gw.ip4.gtt.net [77.67.77.54]
    6 76 ms 68 ms 68 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    7 54 ms 53 ms 55 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    8 53 ms 53 ms 53 ms 198.49.243.250
    9 554 ms 730 ms 752 ms 198.49.243.253
    10 * * * Request timed out.
    11 54 ms 54 ms 54 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    I was curious who those "unnamed" IP addresses are...



    No matter how many times I refreshed the query, I still had the "cached" message.
    header.png
    "...I grab my wiener and charge!" - ironzerg79
  • Options
    yetweallfalldownyetweallfalldown Member Posts: 134 Arc User
    Thanks for gathering all this information. Our team is still looking into what the cause of this is. We are aware of the problem and mapping out next steps to correct this. Sorry for the delay as we work through it.
    Communications Manager - Perfect World Entertainment
    | Support | [YouTube | Personal Twitter
  • Options
    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015
    The latency is a tad better, just not much. Here is my tracert just now:

    ISP: Comcast/Xfinity, 50mbs cable connection.
    Locale: Connecting from South-West Florida, USA.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    [removed start points]
    7 13 ms 14 ms 15 ms n-a.GW1.MIA19.ALTER.NET [152.179.236.1]
    8 * * * Request timed out.
    9 47 ms 47 ms 46 ms internap-gw.customer.alter.net [152.179.134.214]
    10 46 ms 47 ms 46 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 48 ms 46 ms 46 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 47 ms 54 ms 46 ms 198.49.243.250
    13 527 ms 705 ms 672 ms 198.49.243.253
    14 * * * Request timed out.
    15 46 ms 47 ms 50 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • Options
    jose201187jose201187 Member Posts: 9 Arc User
    Same problem here... I cant play since the server maintenance on October 13th... 7 days of vip lost, doble exp event lost....

    Traza a la dirección patchserver.crypticstudios.com [208.95.185.41]
    sobre un máximo de 30 saltos:

    3 26 ms 26 ms 25 ms 172.16.26.33
    4 28 ms 27 ms 27 ms 10.150.0.105
    5 28 ms 31 ms 31 ms 10.150.0.102
    6 29 ms 26 ms 27 ms 10.150.0.214
    7 104 ms 101 ms 103 ms nyk-b7-link.telia.net [213.248.89.153]
    8 85 ms 75 ms 80 ms nyk-bb2-link.telia.net [80.91.254.39]
    9 115 ms 113 ms 112 ms bost-b1-link.telia.net [80.91.249.15]
    10 82 ms 83 ms 81 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 82 ms 83 ms 81 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 87 ms 86 ms 88 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 86 ms 86 ms 87 ms 198.49.243.250
    14 749 ms 643 ms 708 ms 198.49.243.253
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 123 ms 123 ms 123 ms patchserver2.crypticstudios.com [208.95.185.41]


    Traza completa.
  • Options
    conterkillerconterkiller Member Posts: 155 Arc User
    Im from Venezuela, South America..
    Unable to play without huge lag spikes, and every time there is a lot of people gathering like a boss event of big pvp map.. my game completely lags out and dcs after a while..

    3 13 ms 32 ms 23 ms 172.16.183.33
    4 47 ms 54 ms 39 ms 10.82.0.173
    5 70 ms 75 ms 71 ms 10.150.0.126
    6 42 ms 45 ms 25 ms 10.150.0.194
    7 83 ms 84 ms 84 ms nyk-b7-link.telia.net [213.248.89.153]
    8 83 ms 91 ms 85 ms nyk-bb2-link.telia.net [213.155.130.250]
    9 101 ms 100 ms 119 ms bost-b1-link.telia.net [80.91.249.15]
    10 114 ms 105 ms 112 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 87 ms 85 ms 97 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 107 ms 87 ms 131 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 88 ms 90 ms 86 ms 198.49.243.250
    14 747 ms 755 ms 679 ms 198.49.243.253
    15 * * * Request timed out.
    16 117 ms 105 ms 114 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • Options
    viridoslavviridoslav Member Posts: 1 Arc User
    Im playing from Poland and getting minimum 150 ms which isnt nice

    4 19 ms 21 ms 20 ms ToruH001RT05-WarsC001RT06.inetia.pl [83.238.250.
    30]
    5 19 ms 19 ms 18 ms WarsC001RT06-WarsH002RT22.inetia.pl [83.238.251.
    166]
    6 18 ms 18 ms 18 ms xe-7-1-0.waw11.ip4.gtt.net [77.67.74.81]
    7 135 ms 135 ms 135 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
    8 127 ms 126 ms 126 ms internap-gw.ip4.gtt.net [77.67.77.54]
    9 129 ms 128 ms 128 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 122 ms 126 ms 123 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 123 ms 122 ms 127 ms 198.49.243.250
    12 459 ms 708 ms 558 ms 198.49.243.253
    13 * * * Request timed out.
    14 122 ms 122 ms 122 ms patchserver2.crypticstudios.com [208.95.185.41]
  • Options
    jose201187jose201187 Member Posts: 9 Arc User
    I still having problems, the server maintenance of today do not resolve nothing ????
  • Options
    digoliftdigolift Member, NW M9 Playtest Posts: 121 Arc User
    my ping is really good with this patchserver2.crypticstudios.com [208.95.185.41] - 140ms
    but ingame my ping keep around 200-300. what happens ?
  • Options
    empalasempalas Member, NW M9 Playtest Posts: 802 Arc User
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms <1 ms <1 ms 192.168.1.1
    2 10 ms 8 ms 9 ms 96.120.29.113
    3 12 ms 9 ms 9 ms te-0-7-0-19-sur02.anderson.in.indiana.comcast.ne
    t [162.151.33.169]
    4 12 ms 14 ms 14 ms be-1-ar01.kokomo.in.indiana.comcast.net [69.139.
    185.1]
    5 14 ms 14 ms 11 ms pos-0-0-0-0-ar01.indianapolis.in.indiana.comcast
    .net [68.86.187.249]
    6 24 ms 23 ms 22 ms hu-1-13-0-0-ar01.area4.il.chicago.comcast.net [6
    8.86.187.245]
    7 23 ms 23 ms 23 ms be-33491-cr02.350ecermak.il.ibone.comcast.net [6
    8.86.91.165]
    8 22 ms 22 ms 22 ms he-0-12-0-0-pe03.350ecermak.il.ibone.comcast.net
    [68.86.86.10]
    9 22 ms 22 ms 22 ms 75.149.229.114
    10 57 ms 55 ms 55 ms 207.88.14.193.ptr.us.xo.net [207.88.14.193]
    11 53 ms 54 ms 54 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]

    12 54 ms 49 ms 49 ms 209.117.103.10
    13 49 ms 48 ms 50 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    14 49 ms 48 ms 49 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    15 49 ms 49 ms 49 ms 198.49.243.250
    16 467 ms 609 ms 417 ms 198.49.243.253
    17 * * * Request timed out.
    18 49 ms 51 ms 49 ms patchserver2.crypticstudios.com [208.95.185.41]

  • Options
    nomorecernomorecer Member, NW M9 Playtest Posts: 22 Arc User
    edited October 2015
    Tryed again different result:

    C:\Users\xxxx>tracert patchserver.crypticstudios.com

    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no máximo 30 saltos:

    1 1 ms 1 ms 1 ms xx.xx.xx.xx
    2 * 1969 ms 111 ms HAMSTER.bsa.gvt.net.br [xx.xx.xx.xx]
    3 7 ms 8 ms 7 ms 179.184.83.79.dynamic.adsl.gvt.net.br [179.184.83.79]
    4 9 ms 7 ms 11 ms gvt-te-0-4-0-2.rc03.bsa.gvt.net.br [179.185.129.212]
    5 11 ms 12 ms 10 ms gvt-te-0-3-0-3.rc01.gna.gvt.net.br [179.185.131.22]
    6 36 ms 39 ms 47 ms gvt-te-0-2-2-0.rc01.bhe.gvt.net.br [177.99.250.45]
    7 29 ms 31 ms 31 ms gvt-te-0-0-0-20.rc01.spo.gvt.net.br [177.99.249.158]
    8 27 ms 31 ms 31 ms gvt-te-0-0-0-3.rt01.spo.gvt.net.br [189.59.249.1]
    9 31 ms 31 ms 31 ms xe-5-3-3.ar4.gru1.gblx.net [64.215.248.49]
    10 138 ms 132 ms 132 ms po3-20G.ar2.MIA2.gblx.net [67.16.139.18]
    11 134 ms 134 ms 134 ms xe-0-3-0.mia10.ip4.tinet.net [213.200.84.37]
    12 189 ms 157 ms 157 ms xe-2-0-0.bos10.ip4.gtt.net [89.149.182.170]
    13 164 ms 163 ms 163 ms internap-gw.ip4.gtt.net [77.67.77.54]
    14 166 ms 166 ms 166 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 164 ms 165 ms 164 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 173 ms 173 ms 173 ms 198.49.243.250
    17 628 ms 612 ms 695 ms 198.49.243.253
    18 * * * Esgotado o tempo limite do pedido.
    19 * * * Esgotado o tempo limite do pedido.
    20 * * * Esgotado o tempo limite do pedido.
    21 * * * Esgotado o tempo limite do pedido.
    22 * ^C
  • Options
    nomorecernomorecer Member, NW M9 Playtest Posts: 22 Arc User
    edited October 2015
    C:\Users\xxxx>tracert patchserver.crypticstudios.com

    Rastreando a rota para patchserver.crypticstudios.com [208.95.185.41]
    com no máximo 30 saltos:

    1 1 ms 1 ms 1 ms xx.xx.xx.xx
    2 8 ms 7 ms 7 ms HAMSTER.bsa.gvt.net.br [xx.xx.xx.xx]
    3 7 ms 7 ms 7 ms 179.184.83.79.dynamic.adsl.gvt.net.br [179.184.83.79]
    4 7 ms 7 ms 7 ms gvt-te-0-4-0-2.rc03.bsa.gvt.net.br [179.185.129.212]
    5 14 ms 11 ms 11 ms gvt-te-0-3-0-3.rc01.gna.gvt.net.br [179.185.131.22]
    6 72 ms 44 ms 39 ms gvt-te-0-2-2-0.rc01.bhe.gvt.net.br [177.99.250.45]
    7 28 ms 31 ms 31 ms gvt-te-0-0-0-20.rc01.spo.gvt.net.br [177.99.249.158]
    8 57 ms 34 ms 31 ms gvt-te-0-0-0-3.rt01.spo.gvt.net.br [189.59.249.1]
    9 39 ms 32 ms 55 ms xe-5-3-3.ar4.gru1.gblx.net [64.215.248.49]
    10 132 ms 136 ms 132 ms po3-20G.ar2.MIA2.gblx.net [67.16.139.18]
    11 138 ms 133 ms 135 ms xe-0-3-0.mia10.ip4.tinet.net [213.200.84.37]
    12 157 ms 157 ms 158 ms xe-2-0-0.bos10.ip4.gtt.net [89.149.182.170]
    13 164 ms 164 ms 164 ms internap-gw.ip4.gtt.net [77.67.77.54]
    14 166 ms 167 ms 166 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 156 ms 156 ms 156 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 158 ms 157 ms 157 ms 198.49.243.250
    17 157 ms 177 ms 170 ms 198.49.243.253
    18 * * * Esgotado o tempo limite do pedido.
    19 160 ms 159 ms 157 ms xboxpatchserver.crypticstudios.com [208.95.185.41]


    And im playin from PC, not XBOX
  • Options
    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited October 2015
    If it doesn't do it early in the day, it seems like around this time every night. Really getting annoying.

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 8 ms 8 ms 9 ms ****
    3 8 ms 8 ms 9 ms ****
    4 11 ms 11 ms 10 ms ****
    5 18 ms 15 ms 18 ms ****
    6 15 ms 16 ms * ****
    7 15 ms 14 ms 14 ms ****
    8 * * * Request timed out.
    9 52 ms 53 ms 51 ms internap-gw.customer.alter.net [152.179.134.214]
    10 51 ms 56 ms 50 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 51 ms 51 ms 52 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 51 ms 52 ms 52 ms 198.49.243.250
    13 687 ms 692 ms 633 ms 198.49.243.253
    14 * * * Request timed out.
    15 52 ms 52 ms 52 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • Options
    apathy408apathy408 Member Posts: 81 Arc User
    edited October 2015
    Comcast xfinity 120mb down 13 mb up
    San Jose, California


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms 192.168.1.1
    2 11 ms 17 ms 10 ms starting ip
    3 13 ms 10 ms 14 ms te-0-3-0-6-sur03.sanjose.ca.sfba.comcast.net [68.85.191.237]
    4 13 ms 12 ms 13 ms he-0-3-0-3-ar01.santaclara.ca.sfba.comcast.net [68.87.192.173]
    5 * * * Request timed out.
    6 13 ms 15 ms 12 ms he-0-11-0-1-pe02.529bryant.ca.ibone.comcast.net [68.86.86.146]
    7 41 ms 17 ms 15 ms 50.248.118.238
    8 13 ms 13 ms 15 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    9 62 ms 57 ms 57 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
    10 106 ms 66 ms 61 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    11 69 ms 68 ms 69 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
    12 83 ms 84 ms 83 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    13 86 ms 86 ms 86 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    14 85 ms 101 ms 86 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
    15 84 ms 86 ms 94 ms 38.104.252.70
    16 85 ms 98 ms 91 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    17 86 ms 85 ms 88 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    18 88 ms 91 ms 106 ms 198.49.243.250
    19 116 ms 85 ms 91 ms 198.49.243.253
    20 * * * Request timed out.
    21 85 ms 96 ms 89 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\Chris>
    Post edited by apathy408 on
  • Options
    torontodavetorontodave Member, NW M9 Playtest Posts: 992 Arc User
    9 30 ms 30 ms 31 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 30 ms 30 ms 30 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 31 ms 30 ms 30 ms 198.49.243.250
    12 768 ms 705 ms 766 ms 198.49.243.253
    13 * * * Request timed out.
    14 32 ms 31 ms 32 ms patchserver2.crypticstudios.com [208.95.185.41]


    just for fun. 8:24am EST .. (5:24am PST)
    NW-DSQ39N5SJ - 'To Infinity, and BEYOND!' - Spelljammer Quest. Skyships, Indiana Jones moments
    NW-DC9R4J5EH - 'The Black Pearl' - Spelljammer! Phlo Riders and Space Orcs
    Thanks for all the fish.
  • Options
    rapo973rapo973 Member, NW M9 Playtest Posts: 831 Arc User
    edited October 2015
    Unfortunately I cannot post my stats now, but I've similar values as shown hereunder:

    7 628 ms 612 ms 695 ms 198.49.243.253

    In particular in the evening/night from Italy/Europe.
    Patching is now a nightmare for me.

    Oltreverso guild leader
    Maga Othelma - DC | Svalvolo - SW | Dente Avvelenato- GWF
  • Options
    tantrumusmaximustantrumusmaximus Member Posts: 215 Arc User
    edited October 2015
    Seems to only be an issue for me from around 8-11pm EST daily.

    I really wish this could get resolved. I havent been able to have fun in the evenings for weeks.

    Detroit, MI Area USA
    On Comcast here: 124mb down / 24mb up

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms [---mygateway----]
    2 7 ms 9 ms 8 ms 96.120.42.125
    3 8 ms 7 ms 7 ms te-7-4-ur02.macomb.mi.michigan.comcast.net [68.86.121.241]
    4 7 ms 7 ms 8 ms xe-11-0-0-0-sur02.macomb.mi.michigan.comcast.net [162.151.63.198]
    5 10 ms 9 ms 10 ms te-0-3-0-3-ar02.pontiac.mi.michigan.comcast.net [68.86.122.161]
    6 17 ms 17 ms 19 ms be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
    7 18 ms 15 ms 15 ms he-0-13-0-0-pe03.350ecermak.il.ibone.comcast.net [68.86.85.138]
    8 15 ms 15 ms 18 ms 75.149.229.114
    9 53 ms 50 ms 51 ms 207.88.14.193.ptr.us.xo.net [207.88.14.193]
    10 49 ms 47 ms 47 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
    11 43 ms 43 ms 43 ms 209.117.103.10
    12 129 ms 233 ms 223 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 42 ms 43 ms 44 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 43 ms 45 ms 43 ms 198.49.243.250
    15 487 ms 663 ms 755 ms 198.49.243.253 :'(
  • Options
    rapo973rapo973 Member, NW M9 Playtest Posts: 831 Arc User
    edited October 2015
    Italy - Fastweb
    VDSL2
    20 Mbit download
    10 Mbit upload

    4 15 ms 14 ms 15 ms 10.250.72.36
    5 15 ms 15 ms 15 ms 10.250.73.1
    6 15 ms 15 ms 14 ms 10.250.77.186
    7 15 ms 15 ms 14 ms 10.1.164.9
    8 15 ms 15 ms 15 ms 10.1.128.101
    9 16 ms 15 ms 15 ms 10.254.1.41
    10 16 ms 18 ms 15 ms 10.254.11.189
    11 16 ms 15 ms 16 ms 89.97.200.190
    12 24 ms 24 ms 24 ms 89.97.200.246
    13 24 ms 23 ms 23 ms 93-63-100-6.ip27.fastwebnet.it [93.63.100.6]
    14 24 ms 24 ms 24 ms mno-b2-link.telia.net [80.239.161.237]
    15 43 ms 42 ms 43 ms prs-bb2-link.telia.net [62.115.135.82]
    16 114 ms 113 ms 113 ms nyk-bb2-link.telia.net [62.115.135.102]
    17 122 ms 119 ms 119 ms bost-b1-link.telia.net [80.91.248.193]
    18 122 ms 121 ms 121 ms internap-ic-304640-bost-b1.c.telia.net [62.115.
    .110]
    19 121 ms 121 ms 121 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.
    ]
    20 120 ms 120 ms 120 ms perfectworldent-4.border11.bsn.pnap.net [216.52
    1.78]
    21 124 ms 123 ms 122 ms 198.49.243.250
    22 801 ms 530 ms 699 ms 198.49.243.253
    23 * * * Request timed out.
    24 133 ms 137 ms 135 ms patchserver2.crypticstudios.com [208.95.185.41]

    PS: Please delete my previous post if needed.

    Oltreverso guild leader
    Maga Othelma - DC | Svalvolo - SW | Dente Avvelenato- GWF
  • Options
    zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    rapo973 said:

    PS: Please delete my previous post if needed.

    No worries, as much information as we can get is good. No need to remove your prior post. Thanks!

    [ My Character Bios | Discord: Zebular#9524 | In Game: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4) ]
    Zebular
    [ Support Center • Rules & Policies and Guidelines • ARC ToS • Guild Recruitment Guidelines | FR DM Since 1993 ]
  • Options
    tantrumusmaximustantrumusmaximus Member Posts: 215 Arc User
    So I thought it was only in the evening however it's now almost 4AM EST (had to get up real early today for a work thing and well I decided to take another trace) same issue.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms AirLAN1 [192.168.1.1]
    2 8 ms 7 ms 9 ms 96.120.42.125
    3 8 ms 7 ms 8 ms te-7-4-ur02.macomb.mi.michigan.comcast.net [68.86.121.241]
    4 8 ms 11 ms 7 ms xe-11-0-0-0-sur02.macomb.mi.michigan.comcast.net [162.151.63.198]
    5 9 ms 12 ms 9 ms te-0-3-0-3-ar02.pontiac.mi.michigan.comcast.net [68.86.122.161]
    6 18 ms 17 ms 17 ms be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
    7 16 ms 16 ms 15 ms he-0-13-0-0-pe03.350ecermak.il.ibone.comcast.net [68.86.85.138]
    8 43 ms 15 ms 15 ms 75.149.229.114
    9 51 ms 51 ms 48 ms 207.88.14.193.ptr.us.xo.net [207.88.14.193]
    10 48 ms 47 ms 47 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
    11 45 ms 44 ms 44 ms 209.117.103.10
    12 44 ms 43 ms 44 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 44 ms 43 ms 44 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 43 ms 43 ms 43 ms 198.49.243.250
    15 624 ms 613 ms 706 ms 198.49.243.253
    16 * * * Request timed out.
    17 42 ms 43 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • Options
    zundak2000zundak2000 Member Posts: 10 Arc User
    Can we have an update on this issue? It's been a week since the last one, and no solution so far.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms ------
    2 3 ms 3 ms 3 ms PowerBox.home [------]
    3 26 ms 23 ms 24 ms gvt-b-sr01.rce.gvt.net.br [187.115.211.170]
    4 22 ms 20 ms 20 ms gvt-be-2-803.rd03.rce.gvt.net.br [187.115.223.251]
    5 42 ms 38 ms 35 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
    6 114 ms 114 ms 113 ms vlan413.asr1.qpg1.gblx.net [159.63.51.181]
    7 143 ms * * po2-30G.ar2.MIA2.gblx.net [67.17.106.162]
    8 197 ms 195 ms 196 ms xe-0-3-0.mia10.ip4.tinet.net [213.200.84.37]
    9 244 ms 197 ms 198 ms xe-2-0-0.bos10.ip4.gtt.net [89.149.182.170]
    10 207 ms 161 ms 164 ms internap-gw.ip4.gtt.net [77.67.77.54]
    11 340 ms 305 ms 211 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    12 170 ms 167 ms 171 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 171 ms 158 ms 158 ms 198.49.243.250
    14 849 ms 508 ms 701 ms 198.49.243.253
    15 * * * Request timed out.
    16 171 ms 167 ms 170 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • Options
    tantrumusmaximustantrumusmaximus Member Posts: 215 Arc User
    edited October 2015
    Cannot play yet again tonight :(

    So if this is a Cryptic server why is this still a problem after a month? You can collect tracerts all day long and the issue is the same 600-750ms pings for everyone that is impacted or do you need it to be 30 pages long until action is actually taken? This is a business right? Making money?



    Just wondering how long we have to be impacted daily until we can enjoy NW again? I know you guys are taking notice but seriously.... this thread started over a month ago and it's still not addressed?
  • Options
    shanefrazier93shanefrazier93 Member Posts: 28 Arc User
    Same problem. Please give us an update.
    Here's mine:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.1
    2 11 ms 16 ms 11 ms 96.120.101.97
    3 11 ms 12 ms 12 ms te-0-0-0-6-sur03.spokane.wa.seattle.comcast.net
    [68.85.145.25]
    4 18 ms 24 ms 16 ms be-37-ar01.burien.wa.seattle.comcast.net [68.86.
    96.225]
    5 18 ms 18 ms 16 ms he-0-13-0-0-ar01.seattle.wa.seattle.comcast.net
    [68.86.177.146]
    6 19 ms 16 ms 28 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.8
    6.93.165]
    7 17 ms 17 ms 20 ms he-0-10-0-1-pe05.seattle.wa.ibone.comcast.net [6
    8.86.88.126]
    8 18 ms 16 ms 18 ms sea-edge-13.inet.qwest.net [67.135.42.153]
    9 * * * Request timed out.
    10 87 ms 88 ms 89 ms 65.120.117.250
    11 295 ms 219 ms 221 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 88 ms 100 ms 86 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 86 ms 86 ms 85 ms 198.49.243.250
    14 688 ms 709 ms 675 ms 198.49.243.253
    15 * * * Request timed out.
    16 86 ms 88 ms 96 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • Options
    m3dmag3m3dmag3 Member, NW M9 Playtest Posts: 5 Arc User
    tracert patchserver.crypticstudios.com

    Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
    su un massimo di 30 punti di passaggio:

    1 4 ms 3 ms 3 ms 192.168.1.1
    2 51 ms 51 ms 51 ms 192.168.12.1
    3 * * * Richiesta scaduta.
    4 * * * Richiesta scaduta.
    5 * * * Richiesta scaduta.
    6 * * * Richiesta scaduta.
    7 * * * Richiesta scaduta.
    8 76 ms 74 ms 75 ms 83.224.40.137
    9 72 ms 73 ms 75 ms ae3-100-xcr1.mlb.cw.net [195.59.1.85]
    10 73 ms 70 ms 71 ms ae7-xcr1.mlu.cw.net [195.2.25.97]
    11 72 ms 75 ms 71 ms ae7.mil21.ip4.gtt.net [141.136.103.253]
    12 167 ms 168 ms 168 ms xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
    13 170 ms 163 ms 165 ms internap-gw.ip4.gtt.net [77.67.77.54]
    14 178 ms 165 ms 165 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 168 ms 167 ms 171 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 167 ms 165 ms 185 ms 198.49.243.250
    17 651 ms 791 ms 668 ms 198.49.243.253
    18 * * * Richiesta scaduta.
    19 165 ms 167 ms 167 ms patchserver2.crypticstudios.com [208.95.185.41]

    Traccia completata.
  • Options
    madmage863madmage863 Member Posts: 11 Arc User
    Do we have any updates on this yet? I will run a trace when I get out of class, but I'm still seeing massive lag spikes while playing after 9pm(cst). It's amazingly frustrating.
  • Options
    kiterhbkiterhb Member, NW M9 Playtest Posts: 2 Arc User
    Any update??? Can't play since 10/19.....
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