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[PC/XBOX] Recent Latency Issues with Cryptic Server: 198.49.243.253

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  • zundak2000zundak2000 Member Posts: 10 Arc User
    This issue is very frustating, I can't stay logged in for more than 15 min. Game breaking, specially after waiting months for an event, and when the time finally comes, you just can't take part in it.

  • tantrumusmaximustantrumusmaximus Member Posts: 215 Arc User
    edited October 2015
    Same problem again tonight. The problem is that server/switch/router/appliance whatever it is... Cryptic owns it apparently and should fix the damn thing already.

    @Zebular I am sorry you get the thankless job to be the voice we get updates from but I personally would have been fired a long time ago (not you, the IT folks letting this go) if I had left a situation going over a month long where infrastructure was impacting customers.

    Seriously there isn't any excuse to not address the issue or post something new.

    Collecting many tracerts that all show the same lag at that IP address isnt going to do much other than stall us into thinking something is really transpiring... we havent seen an update since 10/20 which is over a month of poor service and no updates... and here we go again early evening same problems waves of lag, turning on netgraph shows huge spikes then down to double digit pings, back to 1000ms, back to 80ms, back and forth over and over huge spikes.

    The only reason the issue persists is that this thread is only two pages long so in short the priority level is "LOW" to this said "IT Staff."
  • ararita418ararita418 Member Posts: 3 Arc User
    I noticed that the Launcher says they will be performing "Account Server maintenance" tomorrow. Maybe that is to fix this problem?
  • jose201187jose201187 Member Posts: 9 Arc User
    At the night when i have the best speed of my conection, the tracert show this

    4 29 ms 30 ms 27 ms 10.150.0.105
    5 32 ms 30 ms 31 ms 10.150.0.102
    6 28 ms 31 ms 31 ms 10.150.0.214
    7 75 ms 74 ms 75 ms nyk-b7-link.telia.net [213.248.89.153]
    8 75 ms 75 ms 75 ms nyk-bb2-link.telia.net [80.91.254.39]
    9 83 ms 83 ms 82 ms bost-b1-link.telia.net [80.91.249.15]
    10 87 ms 87 ms 88 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    11 87 ms 87 ms 87 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 87 ms 100 ms 87 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 87 ms 87 ms 87 ms 198.49.243.250
    14 764 ms 698 ms 599 ms 198.49.243.253
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 87 ms 87 ms 86 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Traza completa.

    Everything under 100ms except the FACKING line with 198.49.243.253.... When we can have some answer/update/solution of this??????????????????????????????????????? -.-!!!!!!!!!!!!!!!!!!!!!
  • krzrsmskrzrsms Member Posts: 164 Arc User
    I left these times on another post about lag.. but this looks relavent as well.. Followed by 2 on different days with significant rubber banding in Tiamat. The last one ended up with over 2mil backed up in netgraph. An additional note on the 2nd one, I had reduced the graphics settings to mins everywhere (looks terrible obviously) in an attempt to see if it alleviated the lag. It didnt, it continued to get worse over the entire fight.

    Heres me on a good lag free day in Tiamat..
    D:\Users\user.flare.001>tracert 208.95.185.41

    Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.xxxxx
    2 7 ms 7 ms 7 ms xxxx
    3 7 ms 9 ms 8 ms xxxxxxxxx
    4 9 ms 8 ms 9 ms xxxxxxxxxxxxxxxxxxxxxxxx
    5 14 ms 14 ms 13 ms be-33490-cr02.seattle.wa.ibone.comcast.net [68.86.92.217]
    6 12 ms 13 ms 12 ms he-0-11-0-0-pe05.seattle.wa.ibone.comcast.net [68.86.88.150]
    7 11 ms 11 ms 11 ms sea-edge-13.inet.qwest.net [67.135.42.153]
    8 * * * Request timed out.
    9 83 ms 81 ms 83 ms 65.120.117.250
    10 82 ms 82 ms 84 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    11 81 ms 82 ms 82 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 81 ms 81 ms 81 ms 198.49.243.250
    13 126 ms 83 ms 94 ms 198.49.243.253
    14 * * * Request timed out.
    15 83 ms 83 ms 82 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    D:\Users\user.flare.001>tracert 208.95.185.41

    Tracing route to xboxpatchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms xxxx
    2 9 ms 8 ms 7 ms xxxxxxxxx
    3 8 ms 8 ms 8 ms xxxxxxxxxxxxxxxxxxxxxx
    4 8 ms 9 ms 7 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    5 15 ms 15 ms 12 ms be-33490-cr02.seattle.wa.ibone.comcast.net [68.86.92.217]
    6 15 ms 12 ms 11 ms he-0-11-0-0-pe05.seattle.wa.ibone.comcast.net [68.86.88.150]
    7 12 ms 11 ms 12 ms sea-edge-13.inet.qwest.net [67.135.42.153]
    8 * * * Request timed out.
    9 85 ms 83 ms 85 ms 65.120.117.250
    10 83 ms 84 ms 84 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    11 85 ms 85 ms 81 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 84 ms 83 ms 82 ms 198.49.243.250
    13 776 ms 798 ms 658 ms 198.49.243.253
    14 * * * Request timed out.
    15 84 ms 82 ms 83 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    D:\Users\user.flare.001>tracert 208.95.185.41

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms xxxxxxxxxxxxx
    2 10 ms 7 ms 7 ms xxxxxxxxxxxxxxxxxxxxxxxxxx
    3 10 ms 7 ms 9 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxx
    4 8 ms 10 ms 8 ms xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    5 15 ms 14 ms 12 ms be-33490-cr02.seattle.wa.ibone.comcast.net [68.86.92.217]
    6 12 ms 19 ms 12 ms hu-0-11-0-0-pe04.seattle.wa.ibone.comcast.net [68.86.86.138]
    7 14 ms 15 ms 12 ms as174.seattle.wa.ibone.comcast.net [66.208.228.110]
    8 42 ms 40 ms 42 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.198]
    9 41 ms 40 ms 41 ms be2127.ccr22.den01.atlas.cogentco.com [154.54.25.69]
    10 64 ms 83 ms 64 ms be2130.ccr22.mci01.atlas.cogentco.com [154.54.26.122]
    11 64 ms 63 ms 65 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    12 74 ms 73 ms 71 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
    13 86 ms 85 ms 85 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
    14 88 ms 87 ms 89 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
    15 87 ms 88 ms 89 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    16 88 ms 87 ms 87 ms 38.111.40.114
    17 857 ms 766 ms 796 ms 198.49.243.253
    18 * * * Request timed out.
    19 86 ms 87 ms 88 ms patchserver2.crypticstudios.com [208.95.185.41]
  • evileracevilerac Member Posts: 4 Arc User
    Here is mine, a major problem at 198.49.243.253 - 747 avg ping, 5% packet loss

    WinMTR Statistics

    WinMTR statistics

    Host % Sent Recv Best Avrg Wrst Last
    he-0-11-0-1-pe02.529bryant.ca.ibone.comcast.net 0 783 783 12 16 157 13
    50.248.118.238 1 779 778 12 17 68 18
    be2016.ccr22.sfo01.atlas.cogentco.com 0 783 783 10 18 642 14
    be2133.ccr22.mci01.atlas.cogentco.com 0 783 783 52 60 354 56
    be2157.ccr42.ord01.atlas.cogentco.com 0 783 783 61 67 314 64
    be2185.ccr22.cle04.atlas.cogentco.com 0 783 783 68 72 658 73
    be2189.ccr22.alb02.atlas.cogentco.com 0 782 782 82 87 658 83
    be2302.ccr22.bos01.atlas.cogentco.com 0 782 782 86 89 665 89
    te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com 1 779 778 86 89 124 89
    38.111.40.114 1 779 778 84 89 126 98
    198.49.243.253 5 662 632 454 747 897 822
    208.95.186.55 0 782 782 85 89 882 85
  • ararita418ararita418 Member Posts: 3 Arc User
    I thought maybe they had fixed this, because I hadn't seen any problems the past couple of nights. Then this happened:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms 10.0.0.1
    2 9 ms 8 ms 10 ms 96.120.101.97
    3 8 ms 23 ms 10 ms te-0-0-0-6-sur03.spokane.wa.seattle.comcast.net
    [68.85.145.25]
    4 16 ms 19 ms 17 ms be-37-ar01.burien.wa.seattle.comcast.net [68.86.
    96.225]
    5 17 ms 22 ms 23 ms hu-0-13-0-0-ar01.seattle.wa.seattle.comcast.net
    [68.86.177.146]
    6 18 ms 21 ms 18 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.8
    6.93.165]
    7 19 ms 19 ms 29 ms he-0-12-0-1-pe04.seattle.wa.ibone.comcast.net [6
    8.86.82.230]
    8 19 ms 17 ms 17 ms as174.seattle.wa.ibone.comcast.net [66.208.228.1
    10]
    9 48 ms 47 ms 69 ms be2085.ccr21.slc01.atlas.cogentco.com [154.54.2.
    198]
    10 46 ms 44 ms 48 ms be2126.ccr21.den01.atlas.cogentco.com [154.54.25
    .65]
    11 72 ms 74 ms 72 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
    .174]
    12 68 ms 68 ms 75 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    13 74 ms 77 ms 77 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    14 90 ms 91 ms 89 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    15 92 ms 95 ms 94 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    16 94 ms 92 ms 94 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    17 92 ms 93 ms 91 ms 38.111.40.114
    18 574 ms 673 ms 754 ms 198.49.243.253
    19 * * * Request timed out.
    20 93 ms 92 ms 93 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    Please, please, PLEASE fix this issue, or at least give us some sort of update. I really love this game when I am able to play it, but you are about to lose a customer who has spent hundreds of dollars on Zen and fully intends to spend more.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited November 2015
    verdonix1 said:

    Blah, nevermind this one

    Last I heard which was before the weekend, they were still monitoring it and trying to find out what's happening with it. I assure you, that are not "doing nothing," you're just not privy to what they are doing. So let me further assure you, they are doing something, even if that is investigating, trying things that aren't working, and so on. They are doing something, as players though we're just not seeing results. To say they are doing nothing is just flat out incorrect.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited November 2015
    It's clear that it doesn't happen to everyone and even then to those it's happening to, it doesn't happen to them all of the time and not all of them at the same time. I don't know why it is causing Tech so much trouble in figuring it out and/or resolving it, but just myself seeing the varied reports as well as my own sporadic issues with it, I can concede that it does at the very least appear to be an odd issue indeed.
  • draqkonisdraqkonis Member Posts: 36 Arc User
    edited November 2015
    Not sure what is going on, but I tried the original tracert line that was provided in the first post of this thread. Last line of the first tracert says xboxpatchserver. So I tried the patchserver2 that everyone else had in their posts, and it still ends at xboxpatchserver. I play on PC, and both tracert requests led me to the xboxpatchserver. I think they have a huge problem in their DNS as if you compare my results to some of the first ones posted here, the names are completely different, yet the IP addresses are the same. Results below of the two separate tracert attempts.


    C:\windows\system32>tracert patchserver.crypticstudios.com



    9 27 ms 26 ms 29 ms te0-0-0-10.ccr22.atl02.atlas.cogentco.com [154.5
    4.12.109]
    10 23 ms 31 ms 31 ms be2003.ccr21.atl02.atlas.cogentco.com [154.54.31
    .181]
    11 32 ms 24 ms 29 ms be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.
    165]
    12 42 ms 39 ms 37 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.
    157]
    13 53 ms 48 ms 49 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    14 53 ms 52 ms 50 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    15 50 ms 49 ms 55 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    16 51 ms 53 ms 54 ms 38.111.40.114
    17 831 ms 784 ms 668 ms 198.49.243.253
    18 * * * Request timed out.
    19 55 ms 49 ms 48 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\windows\system32>tracert patchserver2.crypticstudios.com


    9 25 ms 29 ms 29 ms te0-0-0-10.ccr22.atl02.atlas.cogentco.com [154.5
    4.12.109]
    10 29 ms 28 ms 25 ms be2003.ccr21.atl02.atlas.cogentco.com [154.54.31
    .181]
    11 34 ms 24 ms 27 ms be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.
    165]
    12 37 ms 42 ms 35 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.
    157]
    13 43 ms 47 ms 44 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    14 49 ms 49 ms 49 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    15 52 ms 49 ms 66 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    16 64 ms 52 ms 49 ms 38.111.40.114
    17 562 ms 654 ms 728 ms 198.49.243.253
    18 * * * Request timed out.
    19 50 ms 59 ms 52 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited November 2015
    draqkonis said:

    Not sure what is going on, but I tried the original tracert line that was provided in the first post of this thread. Last line of the first tracert says xboxpatchserver. So I tried the patchserver2 that everyone else had in their posts, and it still ends at xboxpatchserver. I play on PC, and both tracert requests led me to the xboxpatchserver. I think they have a huge problem in their DNS as if you compare my results to some of the first ones posted here, the names are completely different, yet the IP addresses are the same. Results below of the two separate tracert attempts.

    It's been that way since before the game went to the XBOX, that's how the XBOX rumors were fueled just prior to it being announced. The patch server for both PC and XBOX is the same server and it is named xboxpatchserver. The issue here is not at that server but a prior server hop at 198.49.243.253.

  • draqkonisdraqkonis Member Posts: 36 Arc User
    edited November 2015
    zebular said:

    It's been that way since before the game went to the XBOX, that's how the XBOX rumors were fueled just prior to it being announced. The patch server for both PC and XBOX is the same server and it is named xboxpatchserver. The issue here is not at that server but a prior server hop at 198.49.243.253.

    That is strange. There are two different names mentioned in the post for the patch server. Before today when I tried tracert it also did not show it as xboxpatchserver. Guess they renamed it recently.
  • ararita418ararita418 Member Posts: 3 Arc User
    zebular said:

    verdonix1 said:

    Blah, nevermind this one

    Last I heard which was before the weekend, they were still monitoring it and trying to find out what's happening with it. I assure you, that are not "doing nothing," you're just not privy to what they are doing. So let me further assure you, they are doing something, even if that is investigating, trying things that aren't working, and so on. They are doing something, as players though we're just not seeing results. To say they are doing nothing is just flat out incorrect.
    Thank you for giving us an update. I know it probably sounds silly, but even if no headway has been made yet, we appreciate the occasional popping in to say, "Hey, we know you're having trouble, and we're still working on it." It lets us know we're not all talking in an echo chamber.
  • espeeoespeeo Member, Neverwinter Moderator Posts: 60 Arc User
    edited November 2015
    Drider
    [Sbnhome@homepc ~]$ traceroute 208.95.185.41
    traceroute to 208.95.185.41 (208.95.185.41), 30 hops max, 60 byte packets
    1 192.168.0.254 (192.168.0.254) 0.183 ms 0.157 ms 0.147 ms
    2 "company IP" 0.574 ms 0.581 ms 0.570 ms
    3 ge-0-1-v59.1g.c7206.rspd.novg (81.25.9.71) 3.288 ms 3.310 ms 3.317 ms
    4 ge-0-1-0-vl997-10g.M320-1-NOVG.nwtelecom.ru (212.48.214.61) 3.259 ms 3.263 ms 3.253 ms
    5 188.254.78.154 (188.254.78.154) 10.528 ms 10.963 ms 10.967 ms
    6 95.167.95.111 (95.167.95.111) 48.642 ms 87.226.133.93 (87.226.133.93) 48.097 ms 95.167.95.111 (95.167.95.111) 48.674 ms
    7 hu0-5-0-1.rcr21.fra06.atlas.cogentco.com (149.11.20.237) 61.447 ms 60.218 ms 60.197 ms
    8 be2305.ccr42.fra03.atlas.cogentco.com (154.54.74.77) 63.515 ms 63.515 ms 63.036 ms
    9 be2261.ccr41.ams03.atlas.cogentco.com (154.54.37.29) 68.110 ms 68.119 ms be2262.ccr42.ams03.atlas.cogentco.com (154.54.37.33) 54.915 ms
    10 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 64.941 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 64.103 ms 64.056 ms
    11 be2386.ccr21.bos01.atlas.cogentco.com (154.54.44.161) 142.852 ms 143.550 ms 143.531 ms
    12 te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com (154.54.46.130) 131.764 ms 132.315 ms 132.292 ms
    13 38.111.40.114 (38.111.40.114) 132.238 ms 132.168 ms 132.209 ms
    14 198.49.243.253 (198.49.243.253) 885.683 ms 885.642 ms 872.687 ms
    15 * * *
    16 xboxpatchserver.crypticstudios.com (208.95.185.41) 142.159 ms 143.207 ms 142.591 ms
  • espeeoespeeo Member, Neverwinter Moderator Posts: 60 Arc User
    Drider
    1 <1 мс 28 ms 2 ms CPE-EG-SNR.lo [192.168.1.1]
    2 1 ms 2 ms <1 мс l37-193-76-254.novotelecom.ru [37.193.76.254]
    3 3 ms 1 ms 1 ms 10.245.138.253
    4 2 ms 2 ms 8 ms 10.245.138.254
    5 10 ms 28 ms 5 ms nsk06.nsk32.transtelecom.net [217.150.63.34]
    6 84 ms 89 ms 88 ms 10.99.149.2
    7 775 ms 98 ms 92 ms be4152.nr11.b015761-2.fra06.atlas.cogentco.com [149.14.68.165]
    8 97 ms 89 ms 89 ms te0-6-0-22.rcr21.fra06.atlas.cogentco.com [154.25.3.121]
    9 * 155 ms 97 ms be2304.ccr41.fra03.atlas.cogentco.com [154.54.74.73]
    10 110 ms 102 ms * be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    11 * 220 ms 115 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    12 645 ms * 933 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    13 322 ms 257 ms 340 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    14 338 ms 445 ms * 38.111.40.114
    15 442 ms 566 ms 1380 ms 198.49.243.253</p>
  • stubbiesstubbies Member Posts: 3 Arc User
    ISP: CenturyLink (DSL)
    Locale: Phoenix, AZ

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\*****>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    4 80 ms 80 ms 79 ms bst-edge-05.inet.qwest.net [67.14.30.130]
    5 82 ms 82 ms 82 ms 65.120.117.250
    6 82 ms 82 ms 82 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    7 83 ms 82 ms 82 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    8 82 ms 82 ms 86 ms 198.49.243.250
    9 593 ms 642 ms 777 ms 198.49.243.253
    10 * * * Request timed out.
    11 82 ms 82 ms 83 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\*****>
  • beodawn1beodawn1 Member Posts: 12 Arc User
    edited November 2015
    Every night after 7pm EST, lag goes wild and the server sometimes stops responding. It hasn't been much of a problem until now. At most I had two minutes of the non-responsive server time out, but just now my main character was loading from Protector's Enclave into Icespire Peak zone and during the loading screen, the server is constantly timing out now.... over 500 seconds. I tried twice from the character selection screen now and my character simply won't load into Icewind dale.

    Any ideas on how to fix this would be greatly appreciated.

    I may have to wait until tomorrow morning when the server isn't as busy to try to load him again and see if the server will respond. I just hope that I don't find out that he was somehow erased due to a glitch.

    I could get over that, but I really like my Scourge.

    I'll play another character for now I guess.

    Beodawn1

    I just realized that this may be in the wrong place. I was researching the lag when I posted. Sorry about that. This is the first time I have posted to the NW forums and wasn't certain where to post this.


    Update:
    It took a long time, but the load screen finally loaded through to icespire peak hours and hours later.
    The loading screens randomly time out very often and just refuse to continue loading but just about an hour ago, my character was in Protector's enclave, not a loading screen but near the scourge quest giver, and it timed out and wouldn't release the character.

    After 8 pm every night now, the game is pretty much unplayable.

    I really hope this is fixed soon.
    Post edited by beodawn1 on
  • espeeoespeeo Member, Neverwinter Moderator Posts: 60 Arc User
    Drider
    1 <1 мс <1 мс <1 мс 192.168.1.1
    2 1 ms 1 ms 1 ms 10.2.39.65
    3 1 ms 1 ms 1 ms 10.255.244.29
    4 1 ms <1 мс <1 мс 10.255.251.117
    5 <1 мс <1 мс <1 мс 10.255.251.162
    6 1 ms 1 ms 1 ms a96-2-v-61.vrn.ru [195.98.92.130]
    7 1 ms <1 мс <1 мс ae6-203.RT.ES.VOZ.RU.retn.net [87.245.243.9]
    8 53 ms 53 ms 53 ms et030-7.RT.TC2.AMS.NL.retn.net [87.245.232.81]
    9 54 ms 54 ms 54 ms er1.ams1.nl.above.net [80.249.208.122]
    10 55 ms 54 ms 54 ms ae8.cr1.ams5.nl.zip.zayo.com [64.125.30.205]
    11 136 ms 135 ms 135 ms xe-1-2-0.cr2.lga5.us.zip.zayo.com [64.125.31.182]
    12 136 ms 134 ms 134 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    13 148 ms 142 ms 141 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    14 142 ms 142 ms 142 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    15 152 ms 161 ms 181 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    16 141 ms 140 ms 142 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 142 ms 142 ms 142 ms 198.49.243.253</p>
  • nawelennawelen Member Posts: 18 Arc User
    Hi!
    I cant play since the masquerade event started last week due lag, its happen in all my toons, all the week, the lag is so strong that the game became unplayable on top hours.
    But the point is that i missed completly the masquerada event.. i got only 2 artifacts (and i have 6 toons). I could buy the scarecrow on the ah, but do I have to wait another year to get the artifacts i mised?

    please, bring back the masquerade event before the year ends, once you fixed this lag problem

    Have a nice week!
  • madmage863madmage863 Member Posts: 11 Arc User
    Well, I was playing just fine all day and then as soon as 7:00pM CST I got a server not responding and had to log in with safe mode and it keeps tossing me off. A trace shows the same server losing packets... it's the same time every night that this happens.
  • draqkonisdraqkonis Member Posts: 36 Arc User
    An update as to what's been done to try and remedy this would be appreciated. Starting to rage over the Server Not Responding messages.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited November 2015
    It is absolutely unplayable for me tonight starting at 7:30pm my time, Eastern. I am getting constant Server Not Responding messages for 15-50 seconds, ruberbanding every couple steps, and now I was just just disconnected and cannot reconnect to the login server. I get stuck on "waiting for response" and "connecting to login server" which ends up with a time out saying "timeout during login" - I get that this disconnect was unrelated but this issue with this IP specifically really needs resolved, it has gone on far too long.


    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 7 ms 8 ms 8 ms [removed]
    3 7 ms 9 ms 8 ms [removed]
    4 12 ms 11 ms 12 ms [removed]
    5 18 ms 15 ms 15 ms [removed]
    6 15 ms 15 ms 14 ms [removed]
    7 15 ms 16 ms 15 ms 50.248.118.242
    8 15 ms 15 ms 16 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
    9 25 ms 25 ms 25 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
    10 37 ms 37 ms 37 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221]
    11 43 ms 43 ms 46 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
    12 49 ms 49 ms 50 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    13 * 56 ms 52 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    14 * * * Request timed out.
    15 822 ms * * 198.49.243.253
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 201 ms 202 ms * patchserver2.crypticstudios.com [208.95.185.41]
    19 * 201 ms 203 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.



    Post edited by zebular on
  • tantrumusmaximustantrumusmaximus Member Posts: 215 Arc User
    Any chance this is getting fixed?
  • liquidginger1liquidginger1 Member Posts: 1 Arc User
    Seriously frustrating.
  • beodawn1beodawn1 Member Posts: 12 Arc User
    Some people might have missed this so I figured I would post:

    a guy on twitter called NeverGodz or something close is claiming to be the mastermind behind several DDOS attacks against Cryptic servers and one is going on right now.

    He has attacked the servers multiple times over the past few days seemingly just for the fun of it, he hasn't given a real reason yet.

    The attacks are coming from multiple computers and multiple ip addresses (hence DDOS (multiple computers) and not DOS (which is a single computer creating the attack)).

    The attacks have brought down our game and Star Trek Online too, star trek is supposedly just a side line casualty with the main focus of the attack being Neverwinter.

    Cryptic is working on solving the problem but as of yet have not been able to successfully counter the attacks permanently.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    After the recent connection issues, I am still showing high latency with this specific IP address.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 7 ms 9 ms 8 ms [removed]
    3 9 ms 8 ms 8 ms [removed]
    4 12 ms 10 ms 15 ms [removed]
    5 16 ms 15 ms 17 ms [removed]
    6 15 ms 15 ms 15 ms [removed]
    7 14 ms 16 ms 15 ms n-a.GW1.MIA19.ALTER.NET [152.179.236.1]
    8 * * * Request timed out.
    9 49 ms 50 ms 49 ms internap-gw.customer.alter.net [152.179.134.214]
    10 49 ms 49 ms 49 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 48 ms 48 ms 49 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 49 ms 49 ms 49 ms 198.49.243.250
    13 751 ms 772 ms 525 ms 198.49.243.253
    14 * * * Request timed out.
    15 49 ms 49 ms 48 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\WINDOWS\system32>
  • espeeoespeeo Member, Neverwinter Moderator Posts: 60 Arc User
    Tracing route to 198.49.243.253 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 <1 ms <1 ms <1 ms 449.rt-biysk-01.dianet.ru [93.189.223.30]
    3 5 ms 4 ms 11 ms 20.h3c.dianet.ru [78.109.128.94]
    4 2 ms 2 ms 2 ms dpi.dianet.ru [78.109.128.74]
    5 4 ms 2 ms 2 ms dpi-gw.dianet.ru [78.109.128.86]
    6 3 ms 3 ms 7 ms brl06.transtelecom.net [217.150.41.118]
    7 61 ms 61 ms 61 ms 10.78.146.2
    8 69 ms 72 ms 69 ms be4027.ccr21.sto01.atlas.cogentco.com [149.6.168.201]
    9 72 ms 72 ms 74 ms be2396.ccr21.sto03.atlas.cogentco.com [130.117.50.121]
    10 86 ms 86 ms 86 ms be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
    11 94 ms 97 ms 94 ms be2186.ccr41.ams03.atlas.cogentco.com [154.54.74.121]
    12 101 ms 102 ms 104 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    13 166 ms 166 ms 166 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    14 * * 190 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    15 * * 228 ms 38.111.40.114
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 327 ms * * 198.49.243.253
    20 * * * Request timed out.
    21 325 ms 343 ms 325 ms 198.49.243.253

    Trace complete.
  • espeeoespeeo Member, Neverwinter Moderator Posts: 60 Arc User
    Drider

    1 <1 мс <1 мс <1 мс 192.168.0.1
    2 2 ms 4 ms 2 ms ...
    3 2 ms 1 ms 1 ms ...
    4 <1 мс <1 мс 1 ms ...
    5 <1 мс <1 мс <1 мс ae1-201.RT.ATR.ZPR.UA.retn.net [87.245.239.201]
    6 2 ms 1 ms 1 ms ae3-4.RT.DSF.DNK.UA.retn.net [87.245.232.105]
    7 7 ms 7 ms 7 ms ae4-7.RT.ATR.NIK.UA.retn.net [87.245.232.10]
    8 55 ms 55 ms 55 ms et030-7.RT.TC2.AMS.NL.retn.net [87.245.232.81]
    9 57 ms 56 ms 56 ms er1.ams1.nl.above.net [80.249.208.122]
    10 59 ms 56 ms 56 ms ae8.cr1.ams5.nl.zip.zayo.com [64.125.30.205]
    11 138 ms 139 ms 138 ms xe-1-2-0.cr2.lga5.us.zip.zayo.com [64.125.31.182]
    12 137 ms 137 ms 139 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    13 143 ms 143 ms 142 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    14 143 ms 144 ms 144 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    15 143 ms 143 ms 143 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    16 144 ms 144 ms 144 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 144 ms 143 ms 144 ms 198.49.243.250
    18 * 881 ms 650 ms 198.49.243.253
    19 * * * Превышен интервал ожидания для запроса.
    20 143 ms 144 ms 145 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
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