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Forums > Home› Neverwinter Discussion › Bug Reports (PC)
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Unable to Authenticate

24

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    leppordgirlleppordgirl Member Posts: 11 Arc User
    edited April 2015
    I have teh same authenticator problem as everyone else here it seems
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    vazkez2vazkez2 Member Posts: 2 Arc User
    edited April 2015
    Same here. it is possible any incompatibility with Arc and Steam?? I can play Neverwinter with both of them and maybe something crush. Crazy idea...
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    jynxed0704jynxed0704 Member Posts: 0 Arc User
    edited April 2015
    No-its a log in server problem because I dont use Steam on this computer so its on Arc's end not ours.
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    jynxed0704jynxed0704 Member Posts: 0 Arc User
    edited April 2015
    I agree-there should be an UPDATE!
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    raistlinmajere00raistlinmajere00 Member, NW M9 Playtest Posts: 176 Arc User
    edited April 2015
    yea... enough with this ****. i'll just check again in few hours if the issue is not resolved, gonna refund all my accounts.
    image
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    painkiller121painkiller121 Member Posts: 1 Arc User
    edited April 2015
    Hmm having the same problems too, tried everything but seems to be not work...sad case man ...:(
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    bluellbluell Member Posts: 88 Arc User
    edited April 2015
    i even sat here through reinstall of neverwinter still unable to authenticate bull <font color="orange">HAMSTER</font>
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    preplaypreplay Member Posts: 18 Arc User
    edited April 2015
    And still no update...
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    vazkez2vazkez2 Member Posts: 2 Arc User
    edited April 2015
    But it is strage that it affects only a few players (i think that is the reason for no updates ...)
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    biibiisaibiibiisai Member, NW M9 Playtest Posts: 133 Arc User
    edited April 2015
    Had the same issue, then I logged on with ARC and the problem is solved...

    Edit: Nevermind, you can log in but the game won't start. Says "unable to connect to account server (3)"
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    jynxed0704jynxed0704 Member Posts: 0 Arc User
    edited April 2015
    I can log into other Arc games but not neverwinter..uggg
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    leppordgirlleppordgirl Member Posts: 11 Arc User
    edited April 2015
    Any updates or ETA? Hopefully it will be fixed soon or my coins will expire
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    leppordgirlleppordgirl Member Posts: 11 Arc User
    edited April 2015
    Is there a log fie to look at? There are a couple, but I'm not sure which one to verify the error
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    bluellbluell Member Posts: 88 Arc User
    edited April 2015
    lol its 5:30 in berkley so those of us not important nuff to be worthy customers our nights over ,were not talking about people who work at night there done for the day.
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    preplaypreplay Member Posts: 18 Arc User
    edited April 2015
    raistlinmajere00 wrote: »
    I don't know if I should wait or just do something else...

    do something else fack PWI crappy customer support just go spend some money on another gamer there plenty better if i could get a refund of all my Zen i would never look back a this game it just keeps getting worse
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    zevathonzevathon Member Posts: 24 Arc User
    edited April 2015
    leppordgirl wrote: »
    Any updates or ETA? Hopefully it will be fixed soon or my coins will expire

    according to patchnotes, Celestial Coins NO LONGER EXPIRE.

    I'm in the same boat, can't login. Arc login works fine but Neverwinter Launcer just says what others are seeing. I flushed DNS, cleared my DNS cache on my DNS servers, etc

    My launcher.playneverwinter.com is resolving to 208.95.185.61. NS records for that zone point to ns1.crypticstudios.com and ns2.crypticstudios.com.

    I would add the gateway is working fine for me. That's given me something to do. I'm checking out prices on stuff :)
    http://gateway.playneverwinter.com/

    EDIT: I would add that I've tried both Steam and Arc to no avail.

    Sure would be nice to get an update on this.
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    vasdamasvasdamas Member Posts: 2,461 Arc User
    edited April 2015
    Same here, I managed to lag through launcher because I am stubborn but gave up at ingame login screen.
    Misery's SW Fury Soulbinder PvP guide
    WTB Class Reroll please
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    leppordgirlleppordgirl Member Posts: 11 Arc User
    edited April 2015
    any updates?
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    azyrnazyrn Member Posts: 10 Arc User
    edited April 2015
    So I sit in a TeamSpeak channel listening to my friends gain levels on their characters and I can't even log in because of an authentication failed error after how long of a wait?

    Any ETA on this error?
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    kingarthyrkingarthyr Member Posts: 37 Arc User
    edited April 2015
    Well, it's now 8:05 pm server time (11:05 pm my time) and lo and behold, I'm still not able to log into the game. I have released/renewed my ip, I've flushed the DNS, rebooted the router. This is pretty ridiculous and I've about had it.

    I've gone through Arc, the launcher alone, etc. There is zero excuse for this.
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    slintashslintash Member Posts: 172 Bounty Hunter
    edited April 2015
    leppordgirl wrote: »
    any updates?

    Silent as the grave. Haven't been able to do anything all day.
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    azyrnazyrn Member Posts: 10 Arc User
    edited April 2015
    Same, I was able to get on when they brought the servers back on line after the initial release crash. Then I had to go to school and when I get back I can't even get past the section to get a "play" button.

    So much for having a nice relaxing time creating a pally and hanging out in game with my guildies.

    *sigh* I can log into the gateway to see my crafting... But not the game.

    **Update** I was able to log in by going to my start button, all programs, games folder, and launch never winter from that location.

    Still cannot load in from Arc or my desktop shortcut.

    **Update again, it was short lived. Was disconnected from the server and now not able to get back in again...
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    leppordgirlleppordgirl Member Posts: 11 Arc User
    edited April 2015
    I would do something else. There's been no update. I can't even be positive the issue is know to the dev team. It's just silence......
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    slintashslintash Member Posts: 172 Bounty Hunter
    edited April 2015
    leppordgirl wrote: »
    I would do something else. There's been no update. I can't even be positive the issue is know to the dev team. It's just silence......

    They've been told, sadly. And there has been total silence since from both mods and devs.
    zebular wrote: »
    I've passed this along. All I can suggest is to power cycle your modem(s), router(s), and computer(s) then try again.
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    monokherosmonokheros Member, NW M9 Playtest Posts: 37 Arc User
    edited April 2015
    yep still down thats what 14 hours come on!!!!
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    bluellbluell Member Posts: 88 Arc User
    edited April 2015
    all day same thing authentication error and the devs trying pretend its our pc,s with a prob not them
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    n989311n989311 Member Posts: 5 Arc User
    edited April 2015
    I make a little investigation and what's results. Laucnher try connect to accounts.crypticstudios.com:7004. If you test it with online scanners it's UP and work. But if you test it with your PC or router it is down. This is result from tracert:
    2 <1 мс <1 мс <1 мс msk-b21-m40.ti.ru [212.1.254.162]
    3 <1 мс 1 ms <1 мс msk-r2-m40-ae16-4000.ti.ru [212.1.243.213]
    4 48 ms 48 ms 48 ms fra-r1-r25-xe-2-2-0-910.ti.ru [212.1.243.114]
    5 47 ms 47 ms 47 ms te4-5.ccr01.fra08.atlas.cogentco.com [149.11.138
    .105]
    6 48 ms 48 ms 48 ms te0-0-0-32.rcr21.fra06.atlas.cogentco.com [154.5
    4.61.62]
    7 48 ms 48 ms 48 ms be2305.ccr42.fra03.atlas.cogentco.com [154.54.74
    .77]
    8 56 ms 55 ms 56 ms be2262.ccr42.ams03.atlas.cogentco.com [154.54.37
    .33]
    9 65 ms 64 ms 64 ms be2183.ccr22.lpl01.atlas.cogentco.com [154.54.58
    .69]
    10 131 ms 131 ms 131 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44
    .165]
    11 130 ms 130 ms 131 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 131 ms 130 ms 138 ms 38.111.40.114
    13 * * * Превышен интервал ожидания для запроса.

    38.111.40.114 - this gate somehow filter packets from different segments. So you can try fix this by using 3rd party VPN servers or redirect all traffic through external proxy, probably not in your country. Set proxy server inside launcher doesn't work for me. I think do you need somethink like Proxifier.
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    nolashmendesnolashmendes Member Posts: 25 Arc User
    edited April 2015
    Unable to authenticate: Connection to the account server timed out
    :(
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    lueinluein Member Posts: 3 Arc User
    edited April 2015
    Unable to authenticate: Connection to the account server timed out!! is it only me or is there anyone here having a problem too? :x
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    aleriadivinealeriadivine Member Posts: 1 Arc User
    edited April 2015
    I'm having the same problem. There's another thread in here with several people having this issue. Thus far there doesn't seem to be any ETA on when it will be fixed.
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