Good Evening,
For those of us lucky to live within the European Union, we have the tools and government agencies to take this matter further to file official complaints in regards to the way that Perfect World has treated us as customers. Many including myself are requesting a refund through the official channels, before we take further steps if we are denied by their customer support, which more than likely will be the case.
So I highly recommend that those of you who are really unhappy with the way you have been treated/cheated and lied too, that you go to the following website mentioned below:
http://ec.europa.eu/consumers/ecc/contact_en.htm
Make sure to fill in the form or even directly contact them by telephone. We need to get our voices heard and we need to get Perfect World to feel the force of what happens when you disrespect paying customers
(be it founders or Zen purchasers).
We are hoping that if enough complaints are filed or even if we are lucky to get our case forwarded directly to the European Consumers Rights group, we can get our concerns forward via the European Union courts where the European Consumer Laws will be reviewed in regards to the practices of Perfect World.
As they operate within Europe via their United Kingdom office, they can also be reviewed by the British Trading & Standards, so you Brits out there, make sure to also file a complaint directly with your government agencies.
So do you part! We can't allow companies like Perfect World to get away with what they have done and what they are still doing.
Thanks,
Doowie.
Comments
Is this because they didn't do Character wipes? Cause if it is you need to grow up
and understand that they took action with the smallest repercussion possible
while still addressing the main issue. If they did complete roll backs their player base
would take a serious decline due to some player's unwillingness to go through the
leveling process again. Again, I do not see any clear infringement of PWE ToS so, if
you do see something that they have neglected please enlighten us.
Although I don't need it, I like it when people care to enlighten others about their rights. All others, feel free to stay dense.
The Sins of the Father NW-DLN6BC8NX
A Name For Yourself NW-DRBWMCFL4
Click Here To Visit The Official Thread
No, our government is more interested in protecting the business than the individual consumer. Whether or not that is morally right or wrong is a whole other discussion
I like this post... why can't you make more posts like this?
Lol at the first few responses to this topic, nowhere did the OP mention anything about wipes. But clearly, they didn't bother reading and simply assumed it.
More likely it's the thoroughly inept developers, making the simplest, most mind numbingly ridiculous mistakes that allowed exploit after exploit through. The fact that they took over 5 days to respond to the guardian exploit, even though it went full blown public knowledge before that.
Their incompetent devs, slowness at responding to game destroying situations, and blatant greed are deplorable.
This.
Remember a beta is a software being pre-released to be tested on a large scale. It is, by definition, subject to change, roll back, wipes and any other form of "inconvenience". You signed up for it, agreed to it, spent your money and had whatever it is you ordered. Although the concept of opening the cash shop during a beta is somewhat questionable (but not illegal), you had everything you ordered. The only way you would have a legal leg to stand on would be if you'd lose money (for example a server wipe with no refund of whatever it is you paid for and didn't get back) or if there was a misrepresentation of the product or service sold.
Please, do your research before posting incorrect information about legal matter on a public place, this can lead to some serious issues for some.
Good luck with your complaint, it sure will give the Court a giggle before they dismiss it... if it ever goes up to the Court.
If it was a true beta release then there shouldnt of been a real money transaction store. There should be a complete wipe when fully launched. As a beta test we could of gotten certian free zen to test out the zen store. This is what we were lied about. This isnt a beta its a full launch called a beta by the company.
You should really read the ToS sometime. However, it seems pointless to post it here since you wouldn't spend the time to read it before.
I'm a customer that has used 56 something euros on this game and I don't feel mistreated in anyway.
Game is officially in "beta" which I knew when I invested money in the game. Even though it's just a clever trick to sell an unfinished product it still lets everyone know that there are gonna be bugs and other unwanted stuff happening.
'Caine, miss you bud. Fly high.
A beta is just a pre-release of a software to be tested on large scale. That is all there is to it, the rest (no cash transaction, wipes, etc...) comes from the voices in your head talking about best practice (that are not legally required). PWE has never been know to apply such things as best practice.
In the first instance I always try to resolve issues with the company directly and to that end I have lodged a ticket with PWE stating my grievance, how I believe it impact on my statutory rights under the relevant legislation, and requested a full refund. I will give them a reasonable time to respond, usually 5 working days and if its not resolved to my satisfaction I will consider further action at that time.
I would hope PWE resolve this quickly, but if not I may have to take it further as I have done with other companies (D3 with Bliz and PS2 with Sony) , always to a satisfactory conclusion on my part.
However when you go to the main Neverwinter website, it clearly states it's in beta. A simple bug in the HTML (which I'm sure they've explained before) on the PWE website that is replacing the beta icon with the live icon.
I am more than a bit pissed, as their extended down-time also caused me to lose all the celestial coins I accumulated throughout the week. As well as the 7 hours they rolled back were the only time the entire week I really played (other than setting up professions / invoking). This "package" of them better be really good to worth all that time.
No this is a beta, and it is performing exactly like a beta. Selling items has nothing to do with it being beta or not. You do not even need to have a game to sell items, just put your game idea on kickstarter and promise people sword of impending dooms.
The Sins of the Father NW-DLN6BC8NX
A Name For Yourself NW-DRBWMCFL4
Click Here To Visit The Official Thread
EULA are not worth anything. At least not in the EU. They cannot trump national or EU law, and you cannot sign away statutory rights no matter what you agree to.
I'm pretty sure they said no wipes. There's a big difference between a wipe and a roll back.
Those other companies you mentioned did not make it a point to state in their terms of service that "If you issue a charge back, and we believe it to be invalid, we will proceed with an lawsuit" its right in the terms of service you agreed to. So if you got what you paid for (and you did) then they have every right to sue you for their losses.
The Sins of the Father NW-DLN6BC8NX
A Name For Yourself NW-DRBWMCFL4
Click Here To Visit The Official Thread
And on the Neverwinter home page the game is listed as beta. I would trust the home page for the games status over the little server up listing.
[SIGPIC][/SIGPIC]
Live means it is playable, does not mean launch lol. Big difference between live and launch, the beta is quite live playing it right now.
The Sins of the Father NW-DLN6BC8NX
A Name For Yourself NW-DRBWMCFL4
Click Here To Visit The Official Thread
I never said anythign about a charge back, I requested a refund as I believe UK and EU consumer protection legislation covering sale of goods and distance selling regulations entitle me to.
Also, dont put your faith in EULAs, they are there to scare you into not trying to enforce your rights. they have zero weight when stacked against national and international laws.
Hrmm, maybe I read that wrong, then again, I was reading it previously at like 3 am... At any rate, doesn't make me any less annoyed at all of this ^^
You can request a refund, but they do not have to give you one. You got what you paid for. No law can protect you from getting what you paid for and having buyers remorse. Those EULA's are built by teams of very expensive lawyers to cover their butts, not to scare anything.
The Sins of the Father NW-DLN6BC8NX
A Name For Yourself NW-DRBWMCFL4
Click Here To Visit The Official Thread
ToS's are a cover your rear type thing. Unfortunately for companies, their ToS is null and void if it violates consumer protection laws. However, I'm unfamiliar with Europe's laws so I cannot comment on whether or not this ToS violates it.