Good for you OP. My account was compromised last friday and still no reply from support. I was able to post on forums with the account since it still stayed logged in on forums even though the email and pw were changed. Now I can't post on it anymore since it seems that it got banned and I had to make this account to be able to post on forums. I also had account guard on so here's hoping that whoever took control of my account never got into the game. Never had this happen in any game I've ever played and I use unique passwords for everything so this seems quite fishy. Wouldn't surprise me if Perfect World had exploitable leakage in somewhere on these forums or game launcher.
I had my account banned for 72 hours and I don't have a clue why. So you would think you can log into the main site send in a help ticket to get some details. Well guess what your banned form PWE main site and probably every other PWE game as well. Why the ban from the PWE main site so you cant to petition for help? What if I was hacked? I don't know I cant ask any questions. That alone has me reconsidering playing again. Since its unlikely I will get any response before the time is up no point in trying. If I do play any more PWE will never get another penny from me.
I hope everyone has fun and never needs PWE support because its a joke.
I dont know how it will allow me to stay logged in on this account since someone very early Friday morning hacked my account and changed the password and the default e-mail on the account. I submitted a ticket about this about 3 hours (before I left for work) after this had happened. I got a couple responses throughout the day, but I have yet to get any response or my account returned. I mean I dropped $260 alone on the top 2 tier founder packs and this is what I get. And it seems weird that there is suddenly a rash of account hacks at launch......anyone whom played Diablo 3 may remember a problem like this when that game launched. But hopefully PWE and Cryptic dont blame their customers for this, like Blizzard did.
So my question is how long will this take to get my account back, since I already gave them the verifying info for my account? I'm hoping who ever has my account didn't do the AH <font color="orange">HAMSTER</font> and get it banned
I had my account stolen this past Saturday and I have absolutely no keyloggers on my machine (I tested using various proven antivirus/spyware programs) and the only thing I can think of is that it had something to do with the playneverwinter website. My account was literally taken from me while I was playing -- saying my account had been logged into from another location. When I tried to log back in, my password didn't work. I went to Account Management at Perfect World and my email address was declared invalid. Went to my email and saw that I had received an email moments before requesting that my ACCOUNT REGISTERED email be changed and that the confirmation email was sent to the NEW email address. First of all, I have no clue how someone could log into my account from a computer other than my own without having to go through their computer verification security... but it happened. I immediately contacted Perfect World via email and have yet to hear back from them -- and this is a Hero of the North account.
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nectarprimeMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
I had my account stolen this past Saturday and I have absolutely no keyloggers on my machine (I tested using various proven antivirus/spyware programs) and the only thing I can think of is that it had something to do with the playneverwinter website. My account was literally taken from me while I was playing -- saying my account had been logged into from another location. When I tried to log back in, my password didn't work. I went to Account Management at Perfect World and my email address was declared invalid. Went to my email and saw that I had received an email moments before requesting that my ACCOUNT REGISTERED email be changed and that the confirmation email was sent to the NEW email address. First of all, I have no clue how someone could log into my account from a computer other than my own without having to go through their computer verification security... but it happened. I immediately contacted Perfect World via email and have yet to hear back from them -- and this is a Hero of the North account.
I finally got a response asking for a list of stuff about my account. I'm not sure why for some it takes longer than others. Somehow my old account info on neverwinter works and is tied to a cryptic account? I logged in with it and its a totally different account the @tag is different and I dont have my starter pack so I know its different. I hope that doesn't cause a problem when I eventually get it back.
Same thing with me, I tripple scanned both machines they didn't have anything I have no idea how this happened, been mmoing since early ultima online and have never been hacked. The only time I have had an attempted hack was with diablo3 and we all know what that was (luckily I had an authenticator, I'd get one for PWE in a heart beat if they would offer it)
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zebularMember, Neverwinter Moderator, NW M9 PlaytestPosts: 15,270Community Moderator
edited May 2013
You will need to keep following up with Support. We cannot offer forum support for Account and Billing Issues as there are no Customer Support Staff on the Forums -- it is all handled through the Support System (or email at customerservice@perfectworld.com).
Comments
I had my account banned for 72 hours and I don't have a clue why. So you would think you can log into the main site send in a help ticket to get some details. Well guess what your banned form PWE main site and probably every other PWE game as well. Why the ban from the PWE main site so you cant to petition for help? What if I was hacked? I don't know I cant ask any questions. That alone has me reconsidering playing again. Since its unlikely I will get any response before the time is up no point in trying. If I do play any more PWE will never get another penny from me.
I hope everyone has fun and never needs PWE support because its a joke.
I had my account stolen this past Saturday and I have absolutely no keyloggers on my machine (I tested using various proven antivirus/spyware programs) and the only thing I can think of is that it had something to do with the playneverwinter website. My account was literally taken from me while I was playing -- saying my account had been logged into from another location. When I tried to log back in, my password didn't work. I went to Account Management at Perfect World and my email address was declared invalid. Went to my email and saw that I had received an email moments before requesting that my ACCOUNT REGISTERED email be changed and that the confirmation email was sent to the NEW email address. First of all, I have no clue how someone could log into my account from a computer other than my own without having to go through their computer verification security... but it happened. I immediately contacted Perfect World via email and have yet to hear back from them -- and this is a Hero of the North account.
You got phished.
No, dude. I didn't. Reread. I got that email AFTER all my information was changed.
Same thing with me, I tripple scanned both machines they didn't have anything I have no idea how this happened, been mmoing since early ultima online and have never been hacked. The only time I have had an attempted hack was with diablo3 and we all know what that was (luckily I had an authenticator, I'd get one for PWE in a heart beat if they would offer it)
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