Yea my CC company told me PW wouldn't let the charge go through.
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ninet0eMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 2Arc User
edited May 2013
is there any way of upgrading from guardian pack to the 200 one,
and why is the website selling this stating it is 200$ and when you buy you pay in euros, (atleast for me) euro is not my native currency and euros is worth way more than dollars, so i end up paying alot more
FYI im not in the european union and dont come under any new VAT laws that the euro countries do.
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited May 2013
That's weird l1d3n.
Contact support. Maybe there is something they can do.
is there any way of upgrading from guardian pack to the 200 one,
and why is the website selling this stating it is 200$ and when you buy you pay in euros, (atleast for me) euro is not my native currency and euros is worth way more than dollars, so i end up paying alot more
The packs are separate packs. You can try to go through support though and get a refund for the Guardian but I can't guarantee that.
The value differences is due to the European VAT. See this official response.
That's weird l1d3n.
Contact support. Maybe there is something they can do.
The packs are separate packs. You can try to go through support though and get a refund for the Guardian but I can't guarantee that.
The value differences is due to the European VAT. See this official response.
you sir, are wrong. you have to pay VAT for all players from the european union (which passed the law)
people might think that every country in europe is part of the union, but this is not true, and this VAT law doesnt apply to me.
this means that your company makes a gross extra profit from all european countries that arent in the EU, and blame it on a law that only affects some of them.
good scam blaming on something false. would you apply usa's laws in canada because it is close ?
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mcgiver73Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 7Arc User
edited May 2013
i cant claim my guardian pack on my third char, i only got dyes and fireworks...
im level 5.
ashenor21Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 9Arc User
edited May 2013
Hmm i did not even look if i had most of my HOTN stuff, i seen the spider, my Panther, i got a blue weapon which was nice for my level and left most the other stuff from now.
I would like my forum title though, and my Digital Novella.
hello everyone, gotta say enjoying the game. I have looked everyone for a statement but cant find it, when is the last day to purchase any of the founders pack?
OK this is what I am currently having problems with:
Neverwinter Starter kit = missing the Adventurer's Helper Pack.
Got the Amulet and the Bag
Hero of the North pack = missing the Adventurer's Helper Pack
How do I get my Neverwinter Digital Novella?
Someone has to do something please. Who do I need to speak to?!!!?
I would like to buy the guardian pack but I haven't gotten all of my stuff yet. Please help me Devs?!?!!?
You can get the Adventure helpers pack by going to the Founder Merchant in town.
My question would be: Can we upgrade to the Heros pack if we bought the Guardian pack? I mean upgrade by adding $140...I'm not buying the $200 on top of the $60 I already spent.
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vigilanteeMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited May 2013
I dont see that I got my 600000 astral diamonds. Ive got only 3300 tht ive earned myself through gameplay. Ive received everything else though. Wazzup>?
I purchased the Hero's of the North Founder's Pack and I haven't been able to unlock any of the items that come with it. Paypal and My Wallet show that the transaction was completed successfully. Any help would be greatly appreciated.
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
edited May 2013
Astral Diamonds can be found at the top of the screen in the Astral Diamond UI.
If you're missing items go to the Founder's Agent. You should all have your items now.
The digital novella can be downloaded from the Redeem Key Page.
Respec Tokns aren't a physical Handheld item. You should be able to simply choose to respec without purchasing as far as I am aware. Let me know if that is not the case.
Many posts have seemed to have "resolved themselves" so if you're still having issues post again.
OK this is what I am currently having problems with:
Neverwinter Starter kit = missing the Adventurer's Helper Pack.
Got the Amulet and the Bag
Hero of the North pack = missing the Adventurer's Helper Pack
Someone has to do something please. Who do I need to speak to?!!!?
I would like to buy the guardian pack but I haven't gotten all of my stuff yet. Please help me Devs?!?!!?
I'm gonna rip your head off and make it my puppet! (NwN2)
OK this is what I am currently having problems with:
Neverwinter Starter kit = missing the Adventurer's Helper Pack.
Got the Amulet and the Bag
Hero of the North pack = missing the Adventurer's Helper Pack
Someone has to do something please. Who do I need to speak to?!!!?
I would like to buy the guardian pack but I haven't gotten all of my stuff yet. Please help me Devs?!?!!?
Your post was answered, by multiple people...
If you're missing items go to the Founder's Agent.
I am missing my Guardian of Northwinter items. I received all of my Hero of the North items on the early first day of open beta just fine from the Founder's Agent. I have done everything you state to do above to no avail. When I looked at the link from the (Where is my in game stuff?) section from the OP it only shows that the Hero of the North Pack was applied to my account. My Zen History page shows all the payments I made and what each one was for. Please check this information and apply the Guardian of Northwinter Pack to my account as well as the Starter Kit that I bought as well. Thank you very much.
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ambisinisterrMember, Neverwinter ModeratorPosts: 10,462Community Moderator
I am missing my Guardian of Northwinter items. Please check this information and apply the Guardian of Northwinter Pack to my account as well as the Starter Kit that I bought as well.
If you purchased a Guardian Pack and it is not applied to your account on the redeem key page you have to contact support to get it resolved.
Comments
Glad you're enjoying the game though!
and why is the website selling this stating it is 200$ and when you buy you pay in euros, (atleast for me) euro is not my native currency and euros is worth way more than dollars, so i end up paying alot more
FYI im not in the european union and dont come under any new VAT laws that the euro countries do.
Contact support. Maybe there is something they can do.
The packs are separate packs. You can try to go through support though and get a refund for the Guardian but I can't guarantee that.
The value differences is due to the European VAT. See this official response.
you sir, are wrong. you have to pay VAT for all players from the european union (which passed the law)
people might think that every country in europe is part of the union, but this is not true, and this VAT law doesnt apply to me.
this means that your company makes a gross extra profit from all european countries that arent in the EU, and blame it on a law that only affects some of them.
good scam blaming on something false. would you apply usa's laws in canada because it is close ?
im level 5.
help
I found the astral currency but not anything else
Ha, I'm still waiting for my HoTN. You would think someone pops $200 into their game they would give them what they pay for.
and suslikwish it doesn't matter how much you paid, getting what you pay for is always nice.
Griffeth - GW Fighter - Beholder Shard
Twitch - WoW and NWO Gameplay - YouTube Channel
GF/GWF Gameplay Highlights/Dungeon Runs
But i miss the respec token.
Neverwinter Starter kit = missing the Adventurer's Helper Pack.
Got the Amulet and the Bag
Hero of the North pack = missing the Adventurer's Helper Pack
How do I get my Neverwinter Digital Novella?
Someone has to do something please. Who do I need to speak to?!!!?
I would like to buy the guardian pack but I haven't gotten all of my stuff yet. Please help me Devs?!?!!?
What Class Are You?
I would like my forum title though, and my Digital Novella.
You can get the Adventure helpers pack by going to the Founder Merchant in town.
My question would be: Can we upgrade to the Heros pack if we bought the Guardian pack? I mean upgrade by adding $140...I'm not buying the $200 on top of the $60 I already spent.
If you're missing items go to the Founder's Agent. You should all have your items now.
The digital novella can be downloaded from the Redeem Key Page.
Respec Tokns aren't a physical Handheld item. You should be able to simply choose to respec without purchasing as far as I am aware. Let me know if that is not the case.
Many posts have seemed to have "resolved themselves" so if you're still having issues post again.
OK this is what I am currently having problems with:
Neverwinter Starter kit = missing the Adventurer's Helper Pack.
Got the Amulet and the Bag
Hero of the North pack = missing the Adventurer's Helper Pack
Someone has to do something please. Who do I need to speak to?!!!?
I would like to buy the guardian pack but I haven't gotten all of my stuff yet. Please help me Devs?!?!!?
What Class Are You?
Your post was answered, by multiple people...
If you're missing items go to the Founder's Agent.
Speak to the Founder's Agent. He should have everything strewn through the tabs. Talk to him.
If he doesn't then Post here and contact support.
If you purchased a Guardian Pack and it is not applied to your account on the redeem key page you have to contact support to get it resolved.