test content
Logo
What is the Arc Client?
Install Arc
Northdark Divided: Premium (not Account-wide) & should be!
strathkin
Member Posts: 1,798 Arc User
I opened a Ticket #847277 with Support, and now confirmed with Several.
The Neverwintan Hawk was Account-wide, and at that time I choose Neverwintan Knight; also shown as Account-wide on my Reclaim.
Note: Premium are always Account-wide.
Yet in Northdark Divided I've only been able to claim the Hawk (which I love by the way) on a single Character.
Here's an additional Graphic to show:
Please FIX this Issue!
The Neverwintan Hawk was Account-wide, and at that time I choose Neverwintan Knight; also shown as Account-wide on my Reclaim.
Note: Premium are always Account-wide.
Yet in Northdark Divided I've only been able to claim the Hawk (which I love by the way) on a single Character.
Here's an additional Graphic to show:
Please FIX this Issue!
Post edited by strathkin on
0
Comments
https://www.arcgames.com/en/forums/neverwinter#/discussion/comment/13211349
Premium Reward's have always been Account-wide, hence the reason to unlock then, or if you hadn't gotten the premium previously at various points you may change your mind to later unlock them.
Cryptic is often very good when they make a mistake, which happens to everyone *Including myself* at fixing it once brought to their attention.
@nitocris83
So hopefully one of our CM Team will escalate this! We'll wait and see... The only thing support can really do is hopefully escalate this to Senior GM and to let DEV's know, yet often they don't always do so. *fingers crossed*
@percemer
I will escalate this potential issue and check if it's intended or not.
Thanks for your patience!
Regards,
EU Community Manager @ Gearbox Publishing
----------
Neverwinter: Discord - Facebook - Twitter - YouTube - Customer Support - Terms of Service
Thankfully one of the CM team responded, and their team is now aware of issue with both.
♣ Neverwintan Hawk Combat Pet from Northdark Divided.
♣ Vanity Pet Choice Pack from previous Premium Track Event.
I'm coming back to you after discussing with the development team internally. They confirmed that items from the Northdark Choice Pack and Northdark Vanity Choice Pack are bound to account, but not the Account Wide version of the items that you can reclaim from the RCA. We apologize for any confusion.
Regards,
EU Community Manager @ Gearbox Publishing
----------
Neverwinter: Discord - Facebook - Twitter - YouTube - Customer Support - Terms of Service
The statement below was part of a post made about 3 days prior to the response by percemer
“There are changes that can be made that don’t require coding...” - TriNitY
"No amount of coding will change human behavior" - TriNitY
Ongoing Issue: Legitmate Players Banned for Botting (Console) and the Future for "Dedicated" Players
Suggestions: (Implemented) \/\/ Rearrange Character on character Select Screen
Still they always say they reserve the right to change this at any time, still a bit better clarification especially for Choice Packs would be welcome! So this is a bit disappointing...
Note: We've shown at least two examples if not more (above) where it did not state account-wide yet was in premium rewards. Also my Dragonfire is also account-wide like his which is a third example of such expectation. We expect that, because they set that expectation... So look at @rockster#6227 post, shows the Neverwintan Hawk was shown in Rewards Claim, also account-wide from Wings of Dragon, and my Neverwinter Knight (which I choose) from same campaign also did not state account-wide and were.
I'm not difficult, I'm very-easy going, and very easy to satisfy, I'm also mostly complementary of Cryptic, yet the confusion is cause by them here. Here's my suggestion for an easy-fix:
Two asterisk where appropriate especially (Following all Choice-Packs) selections:
-------------------------------------------------------------------------------------------------------
* Reclaimable Single Character Rewards.
*** Reclaimable Account-wide Rewards, if you have all choices you get a Legendary Insignia or ...
-----
@percemer
https://www.arcgames.com/en/games/neverwinter/news/detail/11530193-northdark-divided-battle-pass!
They instead state this:
"* Contains items from prior Battle Passes. If you have all of the items within the pack, you can opt for a Legendary Insignia Choice Pack instead." --which could imply they are account-wide, otherwise how would you have all other options in the pack?
Why, because in the image (above) many also didn't say account-wide (premium) yet often were.
What is unreasonable about that, nothing I think? Be clear, so as to avoid confusion, especially when the confusion is caused by previous actions that set an expectation...
Hence the reason why I suggested this simple clarification:
Two asterisk where appropriate especially (Following all Choice-Packs) selections:
-------------------------------------------------------------------------------------------------------
* Reclaimable Single Character Rewards.
*** Reclaimable Account-wide Rewards, if you have all choices you get a Legendary Insignia or ...
-----
That be a wonderful thing to follow "All Choice Packs" stating if it's Character or Account.
In the past some in the choice pack said, -account, yet others did not, and yet in (some) of those examples often all are account-wide; perhaps because choice pack can't differentiate it without extra coding? So was it intended perhaps not in a several cases, yet it set the expectation. Yet what makes me believe Premium Choice Packs were intended for -Account is the disclaimed that says, if you have all other choices in the Choice-Pack, you can then claim an X.
The point I made before was, why 'do they' state if you have all rewards from previous battle-passes, you can choose a alternative reward. I understand the intend, yet this is also a fair question:
♦ How do you get all 5, 6, or 7+ choices, unless all previous premium choices were intended to be account-wide?
e.g. in this, all except the last one (Legendary Insignia Choice Pack) has "- Account".
For me, this is fine print. When the fine print does not state it, it is up to them to interpret what it is. I always expect the worst/basic scenario.
I probably take too much attention to those mutual fund disclaimers to the heart. i.e.
"Past performance of the mutual fund of xyz financial company and its Scheme(s) do not indicate the future performance of the Schemes of the Mutual Fund."
The Mini Panda in the 4th tier of the first part of the Northdark Divided Battle Pass not having the "- Account" tag personally was a dead giveaway that the Vanity Pet Choice Pack and Northdark Choice Pack rewards would not be reclaimable.
Based on the response by percemer, personally would argue that the past battle pass rewards that were reclaimable yet did not have the "- Account" tag or were not specifically mentioned to be reclaimable were not meant to be in the first place and players simply got reclaimable rewards when they otherwise would not have.
Why does that seem to be the case? Because it makes little sense for some battle pass reward items to be reclaimable without the tag while others aren't, unless of course the intent is to make "Cryptic sense" which often enough doesn't make sense, causes confusion and helps mask intent against benefiting the player base...
For example, Item refining:
The Good - Ward slot tooltip = "If the upgrade fails and this is chosen for loss, you'll lose the ward instead".
The Bad - Actual function = All wards are consumed on a failed upgrade attempt if all catalysts are protected or if all catalysts are not protected, THEN one catalyst will be randomly chosen to be destroyed and if not protected, will be, along with the unprotected catalyst.
AND The Ugly - Cryptic sense = Working as intended (something along the lines of "we didn't think players would opt to protect all catalysts each time"...). The above quote is ridiculous and doesn't make sense right? Not only does the clarification go against the tooltip, if all catalysts are not protected THEN the tooltip holds true... Not to mention increasing the number of wards potentially used hundreds of times over somehow is to "balance the value between wards and coalescent motes" (not going to get into the math of how ridiculous that is). See how easily Cryptic can simply choose when they or the players "win"? Point being, that's why basing choice of rewards simply off of past functionality is dicey in Neverwinter, which also extends beyond battle pass rewards.
“There are changes that can be made that don’t require coding...” - TriNitY
"No amount of coding will change human behavior" - TriNitY
Ongoing Issue: Legitmate Players Banned for Botting (Console) and the Future for "Dedicated" Players
Suggestions: (Implemented) \/\/ Rearrange Character on character Select Screen
Why? Battle pass event is an "account wide" event. It is not a character level event like other campaign.
I am not allowed to run each character to get their own reward like the character base event. I am forced to choose one character among many to use it.
On the other hand, the reward of the NorthDark Divide battle pass does not have any distinct item (this is a 'downgrade' on its own). i.e. you can get the same item other way.
In Rothe Valley premier battle pass, Mini Panda, Dragonfire, Panda, Glorious Panda are 'distinct' items and they are account wide.
“There are changes that can be made that don’t require coding...” - TriNitY
"No amount of coding will change human behavior" - TriNitY
Ongoing Issue: Legitmate Players Banned for Botting (Console) and the Future for "Dedicated" Players
Suggestions: (Implemented) \/\/ Rearrange Character on character Select Screen
How many didn't claim Premium, that might have gotten them if they realized, they were in fact account-wide? Dragonfire was Account-wide, as was Neverwintan Hawk (if you made that choice) there, yet I choose Neverwinter Knight (so lost out on Neverwintan Hawk) account-wide, and most likely want both of the latter choices. The Panda (Companion) also was reclaimable, as was the Icosahedron Ioun Stone (though that actually said they were account) yet there were a few others that didn't say, and were reclaimable too.
Generally I do believe Cryptic is very fair, and perhaps after some "thought" will reflect on some of this feedback.
Still I'm not complaining, just really like to know how or when Neverwintan Hawk, & will it be account-wide again? Cause I can't get it from Wings of Dragon, as I choose the Neverwinter Knight instead.
Still I'd love to see Dragonfire Animation revised slighty, so more like the Hawk stays at one side, or at least allow you to turn OFF or disable the non-combat (animation) to offer a choice similar to fashion.
--- ♫♪♫♪♪ -- ♫♪♫♪♪ -- ♫♪♪ ------------------------------------------------------------------------------------
Still Dragonfire be far more popular if from the throw they show, they had it appear at the target location to damage enemy right there...
---
As they said here, from this event:
"* Contains items from prior Battle Passes. If you have all of the items within the pack, you can opt for a Legendary Insignia Choice Pack instead." --which 'could' or more likely strongly implies they are account-wide, otherwise how would you have all other options in the pack?
I think we've made the point and I'll move on, still I think the problem is one of their own making, as they set the expectation. Anyways... It's why I gave them a
My point is the event cannot be run by each character individually. That is I cannot do that N times (once per character). I can only do that once per account. It is a combined account wide effort/limitation. Hence, most of the reward "should be" account wide.
Do I expect that? Yes and no. Yes, in high level decision (based on the above said reason), they should do that. No, after reading the description stated in the reward, I didn't expect so.
So I agree Premium Choice Pack reward's should at least be Account-wide at the very least.
It's not my call however, and those are just my own thoughts, and I agree with your other point in part; focused on the one they most likely to reconsider. Or at least want them to clearly denote * for single character, or *** account-wide asterisks following each choice pack to denote it clearly; those should be confirmed by Q&A prior to each new Battle-pass going Live as well.
Whoever you talked to is straight up lying. Here's screenshot of the rewards when the battle pass launched. One item even says "WHEN OPENED, THIS PACK CONTAINS THE FOLLOWING ARTIFACT SET FOR YOUR ACCOUNT", the exact wording of the A year in the Weave BP. Also note the description says Guard Drake Is a choice ,which was never a BP reward (it's not actually in the pack)
I bought this battle pass exclusively to get account unlock Repurposed Phylactory set, and now I only get a bunch of overpriced auction house items...
> Guard Drake was stated as a choice in the pack but when the pack is opened it is missing. It was the only thing I wanted as I had everything else already anyway and never got around to getting this mount for this account, so I'd planned to select it from the pack once it was unlocked. Now they say it was "a display error" and have misled paying players. They don't appear to be willing to rectify this and make good on their promise and I've given them 14 days notice to fix it before I complain to various consumer organizations. They took money from players advertising something which after you paid was not there. That's illegal. This is aside from the account-wide issue which is also disgusting.
What agencies you reporting it to? I tried Xbox for an issue with professions that has probably stolen 1,000,000,000,000ad or more from players. Was reported 3 years ago, three....it was actually replied to by Julia last October. Not fixed, no further responses, no compensation (I personally lost somewhere in the neighborhood of 300,000,000 from it)