Spending money on something within a game and not getting it is no different from spending money at any other company online and getting ripped off legally speaking. Money is money and customer transactions are customer transactions. They have an obligation when taking money to give the person paying what they were promised. You can't offer something to people and get them to buy it then after they've paid their money not supply it.
Apparently pointing-out the bleeding obvious is a 'personal attack'.
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