Devs, where're my companions?

regenerde

+ Skyblazer, bought, but gone.
+ Soradiel, bought, but gone.
they're not in the Rewards Claim Agent or in the ZEN shop anymore.

My guess, in a day the same is going to happen to Yojimbo, and with the release of the next module i guess that Eladrin will be lost in the woods (until this is fixed) too.

regenerde

So, any official word on this issue?

kreatyve

Please file a ticket with Customer Service for further investigation. Thanks!

kstubble

i am sure this is not an isolated incident and and a ticket will not necessarily fix the issue for everyone. the issue is not being able to claim an account wide reclaim of an item that was limited time. i can still claim the celestial wings i paid for but CANNOT CLAIM (or find) THE SORADIEL I PURCHASED on characters that do not already have it. I believe it has been removed since the event is over and is like this for everyone.

So my question to the powers that be is this: IS THIS INTENDED (i do not remember the fine print on the purchase)? ARE WE NOT ABLE TO CLAIM THESE LIMITED ITEMS ONCE THE EVENTS ARE OVER EVEN THOUGH THEY WERE PURCHASED UNDER THE PRETENSE THAT THEY WERE AVAILABLE TO THE ENTIRE ACCOUNT? i really would love to keep using this companion on all my current and future characters.

thank you for all you guys do

tag @nitocris83

regenerde

kreatyve said:

Please file a ticket with Customer Service for further investigation. Thanks!

Ticket #430710
ok, but i'm pretty sure that they're going to send me right back here.

zebular

I just had this issue too where only two of my 89 companions were showing up. It looks like the display favorites option has taken precedence on some characters. Hopefully this is the case for you. To check, open the companion panel, then click on Manage All Companions and then there is a COG Setting Icon on the bottom, click that and select the All setting under Display. Hopefully this is the same issue. If so, please don't forget to close our your ticket by replying that it is resolved.

regenerde

No, the problem here is that the companions Skyblazer (i guess that one vanished again after it's last promotion) and Soradiel (vanished with the new Sharandar update) were removed from the ZEN shop, and we didn't claim them on all characters.

For example, i can still reclaim
+ Chultan Hunter
+ Wiggins the undead intern
+ Stronghold's Cleric
+ and Eladrin (for now...)
from the ZEN shop without any problems.

I could understand the removal of those companions from the store, if the reclaim option for them were added to the Rewards Claim Agent like it's done with some other "special" (Simril's Holiday Helper for example) companions, but they're not in there either.

zebular

Ah, I see. Hopefully they will get a fix for this soon!

cryptic39

A fix is coming down the pipeline for the Soradiel and Skyblazer Companions.

regenerde

cryptic39#8917 said:

A fix is coming down the pipeline for the Soradiel and Skyblazer Companions.

Thank you.

keaton1

I hope it comes quick. I am having the same issue reclaiming them from the zen market. I had just started investing in companions from the zen market again when they went to account unlocks. The possibility of not being able to reclaim them is concerning as I would hope they would be available for future character I may create.

keaton1

regenerde said:

+ Skyblazer, bought, but gone.
+ Soradiel, bought, but gone.
they're not in the Rewards Claim Agent or in the ZEN shop anymore.

My guess, in a day the same is going to happen to Yojimbo, and with the release of the next module i guess that Eladrin will be lost in the woods (until this is fixed) too.

Yojimbo and the Rat Pup are gone. I made a suggestion on another thread which was to move all account unlocks to the claims vendor.

nitocris83

keaton1#2431 said:

regenerde said:

+ Skyblazer, bought, but gone.
+ Soradiel, bought, but gone.
they're not in the Rewards Claim Agent or in the ZEN shop anymore.

My guess, in a day the same is going to happen to Yojimbo, and with the release of the next module i guess that Eladrin will be lost in the woods (until this is fixed) too.

Yojimbo and the Rat Pup are gone. I made a suggestion on another thread which was to move all account unlocks to the claims vendor.

This should be resolved in an upcoming patch.