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Frecuent disconnections when entering dungeons / trials

darthpotaterdarthpotater Posts: 714Member, NW M9 Playtest Arc User

First, let me say that I have a very stable internet connection, low ping, no packet loss, I dont have any lag in the game and my game experience is Ok.

But since mod 16 (Not sure exactly) I am experiencing disconnects when I enter a dungeon and only in the moment of entering to the instance. Allways in group content, not when playing alone. Expeditions, dungeons, trials... but the disconnect is 40-50% of the times, is very anyoning.

When I try to reconnect, the account server usually makes me wait 30-40 secs and lots of times a timeout. The second try allways is succesfull. After that, I can run the dungeon / trial fine with no disconnects, but rinse and repeat. Every day.

I didnt have this issue in the past, but I play more since mod 17 and it isnt fixed. I dont have any problems in other games, and as I say, seems that is not related to my Internet connection.

Anyone is experiencing something like this? what can I do?
@nitocris83 do you have reports of other players with a similar issue?
Lescar PvE Wizard - Sir Garic PvE Paladin
Caturday Survivor
Elemental Evil Survivor
Undermontain Survivor


  • doctorknockbootsdoctorknockboots Posts: 8Member Arc User

    Same problem here, even with the same description of the timeouts when logging back on.

  • sgtpostal#4408 sgtpostal Posts: 331Member Arc User
    god i hate this
    an it happens all the time for me an almost ALWAYS on the first q of the day that i try to do
    n then when i try log back in...... times out an then i can try log back in and get in the dungeon i was tryin to get in in the first place
    daily occurence for me and sometimes multiple times too
  • manofbronze#1102 manofbronze Posts: 4Member Arc User
    I have almost an identical problem I'm presuming this has been reported to ARC and they are not doing anything about it ?
  • motu999#9953 motu999 Posts: 124Member Arc User
    The disconnects are a problem, and obviously for a significant proportion of players.

    My internet connection is stable and all other services (youtube, other games, news sites) still run, when the game server chooses to disconnect my account (sometimes with the message, "you have been inactive for 15 min", when I have been constantly running and fighting the entire last 15 min).

    The disconnects are particularly annoying, when they happen at the end of an instance.
    Once the server decides to disconnect you, it takes 1-2 min to log into the account and get back into the game.
    If the instance finishes in this time, you find yourself in PE (or wherever you were when the instance started up), with NO REWARDS and NO CHEST to loot. 10-30 min lost. Not fun.

    I talked to several other players in random Q's and guild, and it seems to be a rather common problem, that persists for a very long time.
  • lantern22lantern22 Posts: 953Member, NW M9 Playtest Arc User
    yeah, I get this a bit now, never used to be a problem. Just then I had the DC when about to open the chests in eDEMO - cost me two chests, not that happy about it.

    Only ever happens in Dungeons, never just in normal maps
  • melotai#0794 melotai Posts: 35Member Arc User
    I have not really experienced that particular issue since I started doing the "force verify" thing after every maintenance. Usually, I only have to deal with rubberbanding and lag in PE and other areas of the game with lots of players.

  • darthpotaterdarthpotater Posts: 714Member, NW M9 Playtest Arc User
    I tryed the "force verify" sometimes, and after 3-4 dungeons/trials, the issue starts again.
    Lescar PvE Wizard - Sir Garic PvE Paladin
    Caturday Survivor
    Elemental Evil Survivor
    Undermontain Survivor
  • melotai#0794 melotai Posts: 35Member Arc User
    Forgot, the "On-demand patching" was also a big part of the problem for me as well and it must be turned off.

    In my case doing the force verify solved sign-on and disconnect issues due to a bad connection.
    While turning off the On-demand patching resolved freezing and other disconnect issues.

  • dread4moordread4moor Posts: 1,078Member, NW M9 Playtest Arc User

    Took has...
    1) High Speed Internet, hard-wired with high speed cable.
    2) BiS tower/video card/processor
    3) Disabled on-demand patching

    Still, happens on dungeon loading at least once per day.
    NW is not even Took's main game anymore. But this doesn't happen on any other game. Just NW.

    Triggers Took's Hobbit rage every day.
    I am Took.
    "Full plate and packing steel" in NW since 2013.
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