In an attempt to improve the experience provided by the Random Queue system, we are making a few adjustments which will be available on the preview server soon.
Currently the Random Queues suffer from a couple of issues:
The first is the variation in length and toughness; due to the mixing of types of content, the time to complete a given queue can vary significantly, while the queue reward is always the same. This creates a scenario where some of the content in a queue is avoided, creating a loop where a smaller set of maps are played over and over. A system where you do not get to experience the breadth of the gameplay isn’t fun, and as you have let us know, starts feeling tedious.
The second challenge, is that due to the time vs. reward, players feel encouraged to run the easiest queues more frequently than the ones that offer a balanced experienced for their character. Again, not the best.
With these challenges in mind we are making a few adjustments to the Random Queue organization and structure.
First, we are re-organizing the queues by content type, to better inform you of the content you want to play. We now have a Skirmish Queue, Dungeon Queue, Epic Dungeon Queue, and a Trial Queue. Low level skirmishes will currently be removed from the random queues as we look at improvements we can make to that content to make it fit better within the queue structure.
With these reorganized categories, roles are no longer required for the Skirmish queue, while the other queues still require a tank, healer, and 3 dps. Shores of Tuern and Kessell’s Retreat have been moved to the skirmish queue category of content as they better align (and were originally created as skirmishes) with other skirmishes than with Epic Dungeons.
Second, we have adjusted some of the maps in the queue with the goal of bringing the average completion times closer together across a given queue, in order to allow all maps in that queue to be more equally rewarding. Time played for rewards granted is the true goal of this, so that you will be able to better choose your queues based on your game play styles and time. This will be an ongoing set of adjustments as we see how the completion time and success rates compare across a given queue.
Third, we have adjusted and improved the AD rewards on the new Random Queue groupings to provide a much greater bonus for Trials and Epic Dungeons than for Skirmishes and Dungeons, to encourage players to play more of the content that is balanced for their character. To incentivize this, the rewards for higher-end queues are greater for time played than the shorter queues.
Ultimately, our goal here is to better inform your choices as to how you want to play the Random Queues and give you the queues that best fit your play style!
-The Neverwinter Team