On Monday April 25, 2018
@6:30 am EST, my Guild The Crazy Misfits, was taken over by a person that pretended to be me. This person didn't use my active AND only account, they just told the Rank 7 that it was me, on a different account to rank them up to 7. This person was first inv. by another guild member, I believe this person checked the guild roster saw who was who, and proceeded to message the Rank 7. After being Ranked up to 7, this person proceeded to kick everyone out of the Guild, starting with (of course) the only other Rank 7 to be on line..tickets were sent, when I got online at first didn't see any problems but was getting swamped with 'tells'.
I also sent a ticket, and was told that they can't get involved with Guilds/Guild Leaders, that we would have to find away to fix this. Let me say this, it was NOT a infight between two Rank 7's, it was out n out sneak attack. Our stronghold was at Rank 17, and on Saturday, it finished 'upgrading' Now it is Rank 18. WE know the guild, it is sitting empty as far as we can see. From some of the information we have been personally gathering, this person is well known to NW gammers, they are a scammer, come in take what they can and move on to the next target. Yes it was our fault that this person was allowed to be Ranked up to 7. We never considered that someone would come in and try and succeed in stealing our Stronghold. Because that is what was stolen. Ok so the ppl that read our tickets can't help, they don't have the access to what is needed to look at what has happened, so why not sent the ticket up?! To who can help out? I sent a email back requesting that my ticket be sent to someone that can help, first response I got was that I sent a repeat ticket, that the matter was closed, then I got a second email stating that it was being re-directed as per my request but also once again to put something here, so that is what I am doing, as I have yet heard anything from support/devs in the past few days.
Once again let me say this was NOT a infight between guild members, this was an attack on my Guild for the sole purpose of taking a 'higher' ranking Stronghold. My guild worked very hard to get the needed items for all the upgrades, some even purchased stronghold packs. Yes we were gullible, we didn't have any security set up, hindsight is a wonderful thing. We were/are a friendly group. We have our name back, its the StrongHold we want back. I have lost so many of our members, and will probably continue as some just cannot re-build a new stronghold.
Thank you for your time.
Jen'A'Dar
The Crazy Misfits Temp
Comments
I once had a guildmember rob the bank in my first guild back in Mod0, he offed with a fortune worth of perfect enchants and wards. We trusted everyone in our small guild as they had all proven themselves to be decent people. They say never trust a book by its cover. That goes both ways I suppose.
My first instinct was to approach customer support. I was informed, much like yourself, that CS doesn't get involved in internal matters. My second instinct was social justice, to publicly shame the perpetrator here on the forums in an attempt at restitution, but as we all know public shaming of offenders is not allowed here, so that didn't work. My third approach was a desperate attempt to reason with the guild leader of the guild the thief had gone to after his heist, he laughed in my face. Finally I pleaded with the thief himself, he showed no remorse and nothing was ever returned.
I'd like to think that there is some avenue somewhere that might give you some glimmer of hope to have the guild that you and yours have bled over to be returned. I wish I could reach through the tubes and somehow make right this wrong that you and yours are suffering. I'm afraid my experience in a similar (yet much less severe) situation leaves me with little hope that any official channels will be willing to aid you.
Keep trying. Don't take no for an answer. Put in tickets, PM the mods, make threads, PM the devs and community manager. Do everything you can think of to make as many people listen to your story as possible. With any luck you can break through the policies and find a heart string to pluck.
If all avenue's are traversed and all else fails, contact me in game as there may be a tiny chance I can help.
Jen'A'Dar
This same thing actually nearly happened to my PC guild a few years ago. Someone claimed to be one of my rank 7s on a new account, I wasn't paying much attention, promoted them, and they started demoting and kicking the rank 7s immediately. Luckily they didn't count on me having 10+ characters at rank 7 in the guild, and I was able to switch and get them kicked fast enough.
We then developed a policy of - if you are a rank 7 in the guild and you wish to invite alts, you promote your own alts. We have had various people try the same scam over the years, even one pretending to be my husband on a new account, when he was in the room next to me. That was quite hilarious.
I am forwarding this thread to Julia, but honestly the most that guild leaders can do at this point is to educate themselves on common scams. This one is not new. It's been going on in the game since the game was created. I'm sure it happens in other games as well. Here is a list of some of the more common scams that one of our community members has put together. I highly recommend it gets shared around far and wide to educate people and try to prevent this from happening.
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!
It's sad that the scammer gets away scot-free with all your stuff and your guild has to start again from a scratch. Is this really the best that could have been done in this situation?
The downside for this person is that the 3 r7 guild members are actually family and "Khor" was outside mowing my lawn at the time. Since then the other 2 r7's have been demoted down to r6's as they haven't been active in a long while.
From the PWE terms of service:
This user that impersonated you violated 15.2b, f, i, j and n. You have proof. PWE/Cryptic should take action against this user. I hope that you also get your guild back.
However, this is one of the oldest and most known scams in NW. It is beyond my understanding how people of higher ranks (im guessing adults) can still fall for this.
It is exactly this kind of 'customer service' that ensures that I do not, and will not put a dime into the game, especially when it comes to input on my guild. I put in massive amounts of time, but no real money. These are highly valuable properties that in many cases have been grown over years that are being treated as though they are just trash drops we should get over.
"There's nothing that we moderators can do.." Well thats just plainly not true as you note later on.. "I am forwarding this thread to Julia.." That is SOMETHING. To have a knee jerk reaction when someone has such a loss that is 'suck it up and take it, so sorry your that dumb' is pathetic customer service.
Then you just enable people like this "What price would you pay to get it back? ", since there is no consequence, and no recourse for the legitimate holders. You treat scammers with more respect and give them more power then you do long term loyal players.
This game absolutely should implement some safeguards for strongholds as these problems are ongoing. That makes 3 guilds in the last month that I've heard of. Email registration for the original holders.. unanimous vote of rank 7s before demotion or kicking of older rank 7 members. SOMETHING. Right now its harder to leave an alliance than it is for a scammer to dump the entire user base.
Yeah, it's an old scam, but it's one that shouldn't even be possible.
The only conclusion is that this is not a priority, and that makes me sad.
Thank you all for your kind words, and yes it does seem rather silly that a bunch of adults were able to get scammed, to be honest, I was more focused on the Guild Bank being robbed.. which it had been, that seemed to be always the target, yes I knew about ppl taking over Guilds, and it was rather naive of us not to think someone just might try and take over the guild/stronghold... it just never crossed my mind.
And now to hear that it might be for sell?? I wouldn't know where to begin to try and come up with whatever they may want..
We get those "hello, invite me to guild" /tell requests regularly. They rarely fool me as I've seen just about everything, but it's heartbreaking how many guilds they do manage to fool. One or two weekends ago someone (who shall remain nameless) tried it with our guild, failed, then managed to sneak into at least three other guilds soon thereafter. I was doing my best to warn them, but it's hard when so many are set to be invisible on the guild list and therefore I can't find a proper point of contact.
And here's the most heartbreaking part: said nameless person was maintaining two alts -- one for legitimately playing in his "normal" guild, and one he kept on the sly specifically for thieving from guild vaults (at least, that was the conclusion of those of us in our alliance who tasked ourselves with tracking him and warning guilds he targeted).
So as I said before, BE CAREFUL and be vigilant. There are some really maladjusted people out there who are NOT living up to the reputation as "heroes of Neverwinter".
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> On Monday April 25, 2018 @6:30 am EST, my Guild The Crazy Misfits, was taken over by a person that pretended to be me. This person didn't use my active AND only account, they just told the Rank 7 that it was me, on a different account to rank them up to 7. This person was first inv. by another guild member, I believe this person checked the guild roster saw who was who, and proceeded to message the Rank 7. After being Ranked up to 7, this person proceeded to kick everyone out of the Guild, starting with (of course) the only other Rank 7 to be on line..tickets were sent, when I got online at first didn't see any problems but was getting swamped with 'tells'.
> I also sent a ticket, and was told that they can't get involved with Guilds/Guild Leaders, that we would have to find away to fix this. Let me say this, it was NOT a infight between two Rank 7's, it was out n out sneak attack. Our stronghold was at Rank 17, and on Saturday, it finished 'upgrading' Now it is Rank 18. WE know the guild, it is sitting empty as far as we can see. From some of the information we have been personally gathering, this person is well known to NW gammers, they are a scammer, come in take what they can and move on to the next target. Yes it was our fault that this person was allowed to be Ranked up to 7. We never considered that someone would come in and try and succeed in stealing our Stronghold. Because that is what was stolen. Ok so the ppl that read our tickets can't help, they don't have the access to what is needed to look at what has happened, so why not sent the ticket up?! To who can help out? I sent a email back requesting that my ticket be sent to someone that can help, first response I got was that I sent a repeat ticket, that the matter was closed, then I got a second email stating that it was being re-directed as per my request but also once again to put something here, so that is what I am doing, as I have yet heard anything from support/devs in the past few days.
> Once again let me say this was NOT a infight between guild members, this was an attack on my Guild for the sole purpose of taking a 'higher' ranking Stronghold. My guild worked very hard to get the needed items for all the upgrades, some even purchased stronghold packs. Yes we were gullible, we didn't have any security set up, hindsight is a wonderful thing. We were/are a friendly group. We have our name back, its the StrongHold we want back. I have lost so many of our members, and will probably continue as some just cannot re-build a new stronghold.
>
> Thank you for your time.
>
> Jen'A'Dar
> The Crazy Misfits Temp
Almost happened to me... I told them to log on their other account to upgrade their character.
Because doing so will benefit them too :
1. More players will keep playing, as they come back to their home sweet stronghold. -> more players ingame -> more ppl buying zen
2. This thread has become viewed quite a lot, it will show the community that they care about their customers/players -> better reputation -> more players -> more ppl buying zen
3. It will give a strong signal that they are against the black market phenomenon of the game, like buying items for real dollars on 3rd party sites. -> better reputation -> more players -> more ppl buying...well you get the idea ;-)
4. They have nothing to lose by doing so, except 1 hour work done by someone on their staff....doesnt sound too costly for such a nice Public Relation boost.
At the end of the day, cryptic is the supplier, and we, the players are the buyers.....so...are we doing business ?
I was approached twice last week by a scammer. (I know better to post the @handle here) But they said they were a member of my guild and needed an invite. Funny thing is, my guild is just used for my personal banks nothing more. I told them to scat! I knew they were attempting to hack the guild. If you need any more information than you already have been given, feel free to contact me in a PM.
To all others;
Meanwhile, please be alert, and try to remember this is not a Cryptic or Neverwinter only issue. These scammers have been doing this for years on many different games. Sorry you won't get your stuff back either. I don't wish to say any more and start educating the cyber criminals.
Any of my comments not posted in orange are based on my own personal opinion and not official.
Any messages written in orange are official moderation messages. Signature images are now fixed!