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Account Linking Required

trailturtletrailturtle Posts: 5,496 Perfect World Employee
edited December 2012 in Champions Online Discussion
We've announced it before, but just to emphasize: Today is the cutover from separate Cryptic and PWE accounts to having just PWE accounts. You can learn more in our blog post from last week, but spread the word, because today is the cutover.

Today is also the last day to claim your account linking promo item. You'll have until we start the cutover -- which should begin around 1 PM Pacific -- to claim your gift.

If you have any questions, please post them here. I'll be checking the forums periodically for anything.
Post edited by Unknown User on

Comments

  • honestresearcherhonestresearcher Posts: 657 Arc User
    edited December 2012
    Big one first:
    What happens to the accounts and the characters/data, that havent moved over?

    The word Cutoff, makes us worry about character/data recovery.
  • eiledoneiledon Posts: 1,287 Arc User
    edited December 2012
    i imagine you wont be able to access your "cryptic" characters until you link to a pwe account (wether that be existing or new). I doubt they will be deleting any character data in the short term.
  • itsbrou#5396 itsbrou Posts: 1,778 Arc User
    edited December 2012
    What's so grand about this again?
    Brou in Cryptic games.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited December 2012
    Big one first:
    What happens to the accounts and the characters/data, that havent moved over?

    The word Cutoff, makes us worry about character/data recovery.
    eiledon wrote: »
    i imagine you wont be able to access your "cryptic" characters until you link to a pwe account (wether that be existing or new). I doubt they will be deleting any character data in the short term.

    Exactly what eiledon said. Absolutely nothing is happening to in-game data, or if there is anything, it's not going to affect gameplay at all. All that's happening is account-side. This is just changing the way you access your characters, not the characters themselves.
  • fudgemonstafudgemonsta Posts: 1,591 Arc User
    edited December 2012
    Hrmm...Account side accessing characters. Is this a precursor to character changing, like in STO?

    I would hope...But my hopes in the wash.
    @HangingDeath

    Deliciously nutritious!
  • honestresearcherhonestresearcher Posts: 657 Arc User
    edited December 2012
    Second big question:

    If everyone does...will you finally fix the long standing bug thats been reported over a hundred times so we can save our login information?

    When we tick the box to save our account name, it keeps bringing up the old Cryptic login-name and refuses to keep the Perfect World login name.


    Also:
    Dont you think this is going to cripple the population even further? A lot of kids playing the game arent going to understand whats happened to their account other than "why cant i login?!"

    If you forced the account conversions with the SAME LOGIN INFORMATION, people are going to be saved a LOT of problems, and the population will not be effected.

    Sorry to ask such bold questions, but i have to be straight with you about every detail, else the possibility this is going to very very wrong and south.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited December 2012
    Also:
    Dont you think this is going to cripple the population even further? A lot of kids playing the game arent going to understand whats happened to their account other than "why cant i login?!"

    If you forced the account conversions with the SAME LOGIN INFORMATION, people are going to be saved a LOT of problems, and the population will not be effected.

    -We held off on doing this until the great majority of the active player base had already linked. I was surprised, impressed, and relieved when I was told how many players had already linked.

    -I'm not completely privy to how account linking decisions were made, but my assumption would be that there were different parameters between Cryptic and PWE account information, so that they wouldn't transfer as easily. That would be my assumption.
  • thebrainstemthebrainstem Posts: 50 Arc User
    edited December 2012
    Trailturtle: I am trying to help my friends through this account linking process, but the instructions as written DO NOT WORK.

    HZG4t.jpg

    3. Click on "Are you a Cryptic user?" above the User Name and Password fields

    This option does not exist!

    Please help! People are going to be cut off because the process as instructed is broken.
    ___________
    @brainstem
  • theravenforcetheravenforce Posts: 7,140 Arc User
    edited December 2012
    Quick question before I start on my 3k word essay about Psychodynamic vs Behaviourism..

    - If I have already converted to PWE accounts when we were first asked to, will I still be affected?

    ((I assume I won't be affected but I am asking just in case...also what Brou said - Character Changing is wanted as well as the system to remember our NEW account names))
  • honestresearcherhonestresearcher Posts: 657 Arc User
    edited December 2012
    Trailturtle: I am trying to help my friends through this account linking process, but the instructions as written DO NOT WORK.

    HZG4t.jpg

    3. Click on "Are you a Cryptic user?" above the User Name and Password fields

    This option does not exist!

    Please help! People are going to be cut off because the process as instructed is broken.

    That is EXACTLY what i was worried about.

    Thx for your quick feeback tho turtle so far, i dont mean to grind atcha or anything, im just very concerned and have to get the big concerns addressed like..'now' before something messy happens.
  • thebrainstemthebrainstem Posts: 50 Arc User
    edited December 2012
    Man, the login on the main site has been like that since the 8th when I linked. I was able to get past that by going directly to https://my.perfectworld.com/co but now even that doesn't have the same options.

    You guys have got to fix this, there are still unlinked accounts that need to be linked.
    ___________
    @brainstem
  • itsbrou#5396 itsbrou Posts: 1,778 Arc User
    edited December 2012
    Gotocharacterselect works in CO, it's just set to a higher priveledge than the end user has.
    Brou in Cryptic games.
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited December 2012
    Man, the login on the main site has been like that since the 8th when I linked. I was able to get past that by going directly to https://my.perfectworld.com/co but now even that doesn't have the same options.

    You guys have got to fix this, there are still unlinked accounts that need to be linked.

    By this point in the day, we had already rolled out the first part of our cutover, which removed those options. The process has taken a little longer than expected overall.
  • violetnychusvioletnychus Posts: 137 Arc User
    edited December 2012
    I attempted the link however yesterday I was receiving the 'email already associated' glitch. Can I beg for a merciful reward?
  • trailturtletrailturtle Posts: 5,496 Perfect World Employee
    edited December 2012
    I attempted the link however yesterday I was receiving the 'email already associated' glitch. Can I beg for a merciful reward?

    If you weren't able to link at all, check in with Support -- but you must be linked if you're posting, or is that on a different account?
  • bernietimebernietime Posts: 2 Arc User
    edited December 2012
    As a lifetime subscriber I haven't logged onto CO in awhile as I've been playing The Secret World. Imagine my surprise when logging on today and finding out about all the linking accounts details that were never flagged on TSW's site (not that I'd ever seen). AND finding out I'm logging in 1 day too late to qualify for the swag. Not super happy about this at all.

    Disappointing..
  • violetnychusvioletnychus Posts: 137 Arc User
    edited December 2012
    I did link but it was refusing to let me register yesterday for a reward.
  • animaniac0451animaniac0451 Posts: 11 Arc User
    edited December 2012
    bernietime wrote: »
    As a lifetime subscriber I haven't logged onto CO in awhile as I've been playing The Secret World. Imagine my surprise when logging on today and finding out about all the linking accounts details that were never flagged on TSW's site (not that I'd ever seen). AND finding out I'm logging in 1 day too late to qualify for the swag. Not super happy about this at all.

    Disappointing..

    Why would a completely different company remind you about your Champions account?

    Perfect World owns Champions Online
    Funcom owns The Secret World

    Also, I believe the original swag notification for CO may predate TSW's release, It's been awhile. (I also have been playing TSW, and linked my account first couple days after the announcement)
  • ptexaporteptexaporte Posts: 6 Arc User
    edited December 2012
    Trailturtle: I am trying to help my friends through this account linking process, but the instructions as written DO NOT WORK.

    HZG4t.jpg

    3. Click on "Are you a Cryptic user?" above the User Name and Password fields

    This option does not exist!

    Please help! People are going to be cut off because the process as instructed is broken.

    thank you! someone else in the same boat as me. that is what i see. absolutely no option to link as the instructions say there should be. what's the next step?

    also, anytime i try getting to the support site i get a message saying there is a redirect loop resulting in too many redirects and thus not loading.
  • bernietimebernietime Posts: 2 Arc User
    edited December 2012
    Why would a completely different company remind you about your Champions account?

    Perfect World owns Champions Online
    Funcom owns The Secret World

    Also, I believe the original swag notification for CO may predate TSW's release, It's been awhile. (I also have been playing TSW, and linked my account first couple days after the announcement)

    My mistake on that. Never heard of Perfect World and mentally connected it as Secret World.

    In any case, never received any notice about the linking of accounts so just another reason I don't feel any desire to play CO. Good for them they got my money up front, they sure wouldn't have later.
  • embracemyswordembracemysword Posts: 308 Arc User
    edited December 2012
    Step 1: Log in with your cryptic account.

    Step 2: Create a PWE account or log in with one that is already created.

    Step 3: the most important thing is to "scroll down" to actually locate the "link" key.

    Step 4: click on link.
    [SIGPIC][/SIGPIC]
  • brutal1995brutal1995 Posts: 1 Arc User
    edited December 2012
    I dont know if i should write it in this thread, but still, is there anyway to link your accounts together? I have two accounts, and on one of the account i have some rare costume pieces and some AT's and i would like to have them on my other account. Is there any possible way to do this, then i would be happy to know how it works.
  • themightyzeniththemightyzenith Posts: 4,599 Arc User
    edited December 2012
    brutal1995 wrote: »
    I dont know if i should write it in this thread, but still, is there anyway to link your accounts together? I have two accounts, and on one of the account i have some rare costume pieces and some AT's and i would like to have them on my other account. Is there any possible way to do this, then i would be happy to know how it works.

    If the costume pieces are unbound you can send them in the mail to your other account, otherwise it's not possible. And no, you can't transfer ATs.
    zrdRBy8.png
    Click here to check out my costumes/milleniumguardian (MG) in-game/We need more tights, stances and moods
  • nephtnepht Posts: 6,883 Arc User
    edited December 2012
    People not being able to link their accounts because PWE didn't think this through right and didn't make it user friendly is unacceptable.
    Yup no smart **** remarks this time. I know a good few players that have had to start again or have quit because of this bawls up.

    Pure fail.
    nepht_siggy_v6_by_nepht-dbbz19n.jpg
    Nepht and Dr Deflecto on primus
    They all thought I was out of the game....But I'm holding all the lockboxes now..
    I'll......FOAM FINGER YOUR BACK!
  • tymmistertymmister Posts: 22 Arc User
    edited December 2012
    I have a friend who linked, but he can't find any of his characters, they are all gone.

    i remember this happened to me, but I can't remember what happened to get it fixed.
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