Which BoP? The B'rel has a crew of 30 from tier 1 - 5. Which is about twice the crew stated in the movies, but entirely possible. Don't know what you consider canon since that is the only version that really gets any screen time.
It's the same server, no matter where you are using it from. I have never had it lag as much as it will occasionally load a single row and fail to load the rest of the search response, which isn't lag as much as it is packet loss/dc.
...wat? So...they gave you 2,500 zen then gave you a response months later? Or did you quickly spend the Zen without reading their actual response? I don't know about this games policies, but for many, if they set a refund and you use it before disputing it or appealing further, they consider your use of it an acceptance…
I have a similar problem, also after patching. game client patched and game stops responding once I get to the Romulan Splash load screen, game just hangs after that. I have the Steam version, and I didn't see Steam notification pop up in the corner like usual, so I rebooted computer and re logged Steam, but still freezes…