What is Wrong with Your Server?

startrek414347 · June 3

This video shows exactly what happens while I complete the Daily Progress event, Daily Patrol, & Personal Endeavors.
https://drive.google.com/file/d/1koJogNACKflbBtQZqHl_e6ApgYPQ7wyB/view?usp=drive_link

The server still disconnects from the program every five minutes. I've tried shutting the computer down, restarting it, resetting it, & adding more disk space to it; but nothing I've tried has fixed this problem at all. I don't understand what's wrong with your server.

eazzie · June 3

I think you would of been better off posting in PC, NETWORK, AND OTHER TECHNICAL ISSUES for better visibility @baddmoonrizin

baddmoonrizin · June 3

thread /moved

startrek414347 · June 5

As the video is officially available, which solution to this problem can you think of?

startrek414347 · June 7

I've granted you & everyone else access to the video, @eazzie.

startrek414347 · June 12

The problem remains even today.

streetjudge · June 22

any update so far ? unplayable for me

wylan · June 22

I have similar problems this week too, especially after the 6/20 patch. Before the patch it was just excessive lag and rubberbanding and some "Server Not Responding" counter but no disconnection, after the patch even logging in fails about 3 out of 4 times, so every time I'd launch the game or even just switch character, the character selection screen fails to load and goes back to login with account server connection failure. Once it finally manages to log in and load the character selection screen and then by a miracle the character makes it ingame, it is extremely laggy with severe rubberbanding for several minutes, then it "settles", but after each map transfer it happens again. Something is definitely wrong with the server connection this week.

particlejoe · June 22

My pathping looks something like this:

5   12ms     0/ 100 =  0%     0/ 100 =  0%  4.68.71.113
                                8/ 100 =  8%   |
  6  ---     100/ 100 =100%    92/ 100 = 92%  ae1.11.bear2.Boston1.level3.net [4.69.159.254]
                                0/ 100 =  0%   |
  7  114ms     9/ 100 =  9%     1/ 100 =  1%  PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
                                0/ 100 =  0%   |
  8  112ms     8/ 100 =  8%     0/ 100 =  0%  198.49.243.237
                                8/ 100 =  8%   |
  9  113ms    16/ 100 = 16%     0/ 100 =  0%  patchserver.crypticstudios.com [208.95.184.200]

I'm not an expert but I suspect 92% packet loss (at hop #6) isn't a particularly good sign.

Upon logging in - after several attempts - Netgraph displays a ping of up to 50k before it gives up and changes to zero.
My poor Jem'Hadar is stuck near a table on Drozana Station. Whenever I try to move him somewhere else he gets rubberbanded back.

Please look into it. TFOs for event progress are getting progressivly painful.

wylan · June 22

particlejoe wrote: »

Whenever I try to move him somewhere else he gets rubberbanded back.

I'm having that right now, too. Having been afk for more than an hour I was logged out, then of course it took 5 attempts to get back into the game. (Account server connection timed out the first 4 attempts.) Since I'm in and trying to continue the uni endeavor at K-7, there are long "SNR"s up to 40 seconds each, teleport-like rubberbanding, doff assignments, names on things, action bar items (weapon and kit abilities) are not loading, each action like acknowledging a doff task takes about a minute to register, at this point it feels like I'm offline. This is how our characters might feel after dying! As a player though, this is entirely unusable.

mikadzukichi · June 24

Hello Everyone

I was just going to open up a thread about the horrible problems I have since a week with the connection to the STO-Server(s) and the resulting lag coming from it. But now look at that

. I am not the only one and there are already at least 2 or 3 threads about it!!!

So, let me join in, too.

Like I already wrote, I also have the problem with horrible lag, because of a bad routing to the STO game servers. Here is a tracert I just did a few moments ago.

Routenverfolgung zu patchserver.crypticstudios.com [208.95.184.200]
über maximal 30 Hops:

1 xxxxx xxxxxx xxxxxx xxxxxxxxxxxxxxxxxxxxxxxx
2 10 ms 11 ms 9 ms p3e9bf080.dip0.t-ipconnect.de [62.155.240.128]
3 10 ms 9 ms 10 ms b-eh3-i.B.DE.NET.DTAG.DE [217.0.205.118]
4 9 ms 8 ms 9 ms 4.68.62.205
5 * 123 ms 121 ms ae1.11.bear2.Boston1.level3.net [4.69.159.254]
6 * 123 ms 122 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
7 116 ms 102 ms * 198.49.243.237
8 106 ms 106 ms 105 ms patchserver.crypticstudios.com [208.95.184.200]

As you can see, the problem starts right at the *Boston1.level3.net* hop!!!

I have seen these spikes happening at that specific hop for at least the past 4 month

!!!

It would be really great if someone with enough influence would do something about this mess. As it stands, the game is with this sort of connection nearly unplayable. And although I do have a LTA, I am still a customer who wants the company he is a customer of to provide a reasonable service!!!

thehubby2 · June 25

It's suddenly taking me 5-10+ tries to log in, and once I do, sometimes I stay connected, other times it times out. WTF did you do to your servers? Whatever it was, roll it back, cause you all screwed up bigtime.
Oh, and today there's a new one. When I do get to character select and try to log in it says problem transferring character and asks if I want a normal or safe login. And then can't connect to the login server on either choice, so still useless.
Then I actually get into my character, take 2 steps and... server not responding. Lovely.

eazzie · June 25

thehubby2 wrote: »

It's suddenly taking me 5-10+ tries to log in, and once I do, sometimes I stay connected, other times it times out. WTF did you do to your servers? Whatever it was, roll it back, cause you all screwed up bigtime.
Oh, and today there's a new one. When I do get to character select and try to log in it says problem transferring character and asks if I want a normal or safe login. And then can't connect to the login server on either choice, so still useless.
Then I actually get into my character, take 2 steps and... server not responding. Lovely.

Might be useful to know where you are, time zone etc as it doesn't look to be wide spread. Have you tried clearing your cache. Running a trace. doing a dns flush. restaerted you router. Cos it seems to be only happening to a few players so it might be your isp. have you contacted them to see if there is any issues with your service.

mikadzukichi · June 25

Update from my end...

As far as I can tell, most of the players who do have problems are located in Europe. It seems as if the *normal* routing pathway from europe leads through this "Boston1.Level3.net" hub, which is causing all of this

!

What I can say is that, changing the settings inside the STO-Launcher so that a proxy connection from the EU is used did help a bit, at least for now. The connection is still a bit laggy and touchy, but at least I don't need 5-8 tries to log into STO and I am not dc'ed because of *connection timed out*

.

eazzie · June 26

mikadzukichi wrote: »

Update from my end...

As far as I can tell, most of the players who do have problems are located in Europe. It seems as if the *normal* routing pathway from europe leads through this "Boston1.Level3.net" hub, which is causing all of this !

What I can say is that, changing the settings inside the STO-Launcher so that a proxy connection from the EU is used did help a bit, at least for now. The connection is still a bit laggy and touchy, but at least I don't need 5-8 tries to log into STO and I am not dc'ed because of *connection timed out* .

I'm in Europe. UK to be precise. I have NO lag NO server connection issues NO rubber banding. for me everything is sweet. TBH I can't remember the last time I experienced issues.

particlejoe · June 26

mikadzukichi wrote: »

As far as I can tell, most of the players who do have problems are located in Europe.

Well, everyone who recently posted a traceroute was located in Germany (based on the language of the command line) with Deutsche Telekom as their ISP (traffic through t-ipconnect.de)

Everything runs reasonably well until packets are supposed to hop from DTAG to "Level3". Level3 is Lumen, a US network provider. It looks like the hop before "bear2" already belonging to level3 - which would put the blame on them. On the other hand DTAG is said to be notorious for their [beep] peering performance, so it could be them as well.

I could be wrong though. If anyone is willing to provide some expert tea leaves pathping reading, I'd appreciate it.

mikadzukichi wrote: »

changing the settings inside the STO-Launcher so that a proxy connection from the EU is used did help a bit, at least for now.

I didn't change anything and everything works today. Every character connects first try and while I have a ten second ping with heavy rubberbanding upon changing characters - after a minute or so it's down to 150ms to 200ms.

thehubby2 · June 28

I'm in Washington state, USA. As for a trace:

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2 14 ms 13 ms 11 ms 96.120.60.97
3 21 ms 16 ms 16 ms ae-253-1210-rur02.longview.wa.bverton.comcast.net [162.151.214.181]
4 14 ms 16 ms 15 ms ae-58-ar01.troutdale.or.bverton.comcast.net [68.87.216.193]
5 22 ms 24 ms 16 ms 4.68.37.245
6 * * * Request timed out.
7 85 ms 84 ms 89 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
8 96 ms 89 ms 88 ms 198.49.243.237
9 92 ms 100 ms 90 ms patchserver.crypticstudios.com [208.95.184.200]

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2 14 ms 16 ms 9 ms 96.120.60.97
3 20 ms 14 ms 18 ms ae-253-1210-rur02.longview.wa.bverton.comcast.net [162.151.214.181]
4 14 ms 15 ms 12 ms ae-58-ar01.troutdale.or.bverton.comcast.net [68.87.216.193]
5 36 ms 26 ms 25 ms 4.68.37.245
6 * 94 ms 85 ms ae5.5.bear2.Boston1.level3.net [4.69.231.1]
7 84 ms 83 ms 85 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]
8 103 ms 88 ms 86 ms 198.49.243.237
9 98 ms 88 ms 87 ms patchserver.crypticstudios.com [208.95.184.200]

There's 2 done right after each other. Same problem location as the previous ones.

startrek414347 · July 18

The problem remains even today.

https://drive.google.com/file/d/1mBn1QInFB_lJ5P8rxuqn3_0yCRrTd5Wd/view?usp=drive_link

mikadzukichi · July 23

Ok folks...

Now an absolute new low has been reached for connections from germany to the STO server(s)!!!

Neither the primary connection NOR one of the two proxies is working!!!!!

With US and EU proxy the launcher is telling me *can not connect to server* and with the primary connection path the game tells me after character selction - "connection to login server timed out".!!!

mikadzukichi · July 23

Here are two tracerts...

The primary server connection going over 14 (!) hops is a joke, sorry!!!

The eu-proxy one is more or less okay, excpet the hops with major packet losses!!!

startrek414347 · July 31

startrek414347#9616 wrote: »

The problem remains even today.

https://drive.google.com/file/d/1mBn1QInFB_lJ5P8rxuqn3_0yCRrTd5Wd/view?usp=drive_link

Yet no one does anything at all to fix the problem.

halfmoon10 · August 8

Could be a modem fault? So, I got a new modem to replace the previous one which was playing up. Everything is fine now except STO server still having problems.

halfmoon10 · August 15

No, it's still happening again and again. Now the log in server says can't connect, try again latter.

startrek414347 · September 12

The server continues to disconnect from the program every five minutes. Why?

eazzie · September 12

startrek414347#9616 wrote: »

The server continues to disconnect from the program every five minutes. Why?

have you tried clearing your cache, closed any background task that may also be running, have you tried a hard reset of your router. also flush your dns.

startrek414347 · September 12

eazzie wrote: »

startrek414347#9616 wrote: »

The server continues to disconnect from the program every five minutes. Why?

have you tried clearing your cache, closed any background task that may also be running, have you tried a hard reset of your router. also flush your dns.

I've tried everything. I've exhausted all possible solutions. Nothing has fixed the problem, & I've absolutely no idea why.

startrek414347 · September 14

startrek414347#9616 wrote: »

eazzie wrote: »

startrek414347#9616 wrote: »

The server continues to disconnect from the program every five minutes. Why?

have you tried clearing your cache, closed any background task that may also be running, have you tried a hard reset of your router. also flush your dns.

I've tried everything. I've exhausted all possible solutions. Nothing has fixed the problem, & I've absolutely no idea why.

I'm afraid it's up to the "Star Trek: Online" personnel.

startrek414347 · September 30

The server disconnected, gave me a leaver penalty, & thus made mine a failed attempt to enter a T.F.O. & complete a Universal Endeavor. Which tells me the "Star Trek: Online" personnel still refuse to fix the problem.

Unknown · October 14

This content has been removed.

truewarper · October 17

The lag is getting annoying,,,it doesn't matter what map...it is lagging everywhere.

startrek414347 · October 17

The problem is on the program's end, & it hasn't been fixed at all.

What is Wrong with Your Server?

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