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April 2023 Outage Discussion Thread

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  • Still can not patch so can't get in game. sooo annoying. it just comes up "trouble patching game,Error code 31"
  • eazzieeazzie Member Posts: 4,222 Arc User
    Still can not patch so can't get in game. sooo annoying. it just comes up "trouble patching game,Error code 31"

    Might be worth doing a fresh install. Not ideal I know. But better than sorry as they say. I did a fresh install to be safe.
  • jonnyrocket#1627 jonnyrocket Member Posts: 14 Arc User
    edited April 2023
    Game is down again cant even get launcher up nevermind its up im bad
  • sanatobasanatoba Member Posts: 145 Arc User
    Somebody needs to tell GeforceNOW that the game is back up.......they still won't let me play, saying the game is offline. Tried reporting it to them myself but not sure it did any good.
    Been Playing STO as much as I can for 11+ Years!

    "Never Surrender! Never give up Hope!"
    "Prosperity and Success in everything you do."
    "To Boldly go.........well punch it already!"
    "To Be or Not To Be"....Alas, the Foundry is Not To Be. We Shall miss Thee, dear Friend!
    "Does anyone remember when we used to be explorers?"- Captain Jean-Luc Picard
    Thank You, Cryptic......even when I don't agree with all your decisions....Thank You for Star Trek Online!
  • sthe91sthe91 Member Posts: 5,953 Arc User
    Still can not patch so can't get in game. sooo annoying. it just comes up "trouble patching game,Error code 31"

    Have you turned off On Demand Patching in the Options menu of the launcher, turned on Force Verify, let it patch, and tried again?
    Where there is a Will, there is a Way.
  • baddmoonrizinbaddmoonrizin Member Posts: 10,866 Community Moderator
    sanatoba wrote: »
    Somebody needs to tell GeforceNOW that the game is back up.......they still won't let me play, saying the game is offline. Tried reporting it to them myself but not sure it did any good.

    We'll pass it up the chain.
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  • mephizton2092mephizton2092 Member Posts: 110 Arc User
    Able to play the game again, thanks for the fix
    "Reports of our depression are vastly exaggerated."
    "Anyaway, we don't often see a sense of humor in Section 31."
  • celus#9065 celus Member Posts: 21 Arc User
    Looks like something is broken again
  • shrimphead2015shrimphead2015 Member Posts: 535 Arc User
    I noticed in game that I had a patch progress that was stuck at 1%. Was able to play normally until I switched captains. The screen where I can select my captains is just black, I exited the game and now when I try to get back in I get the cryptic launcher update on my top left on the screen. The launcher won't go up and either it says that I have an internet problem or a patching error.
    "There is iron in your words of death for all Comanche to see, and so there is iron in your words of life. No signed paper can hold the iron. It must come from men. The words of Ten Bears carries the same iron of life and death. It is good that warriors such as we meet in the struggle of life... or death. It shall be life." - Ten Bears (Will Sampson)
  • cheops197599cheops197599 Member Posts: 6 Arc User
    What are you all doing over there lol? Latest issue I've met with.

    y9nspatjzf7e.png
  • dispatcher988#5476 dispatcher988 Member Posts: 12 Arc User
    edited April 2023
    Broken again, launcher sticks on auto-update and times out after 5 attempts.
  • widlast#3003 widlast Member Posts: 10 Arc User
    So many reasons are being given to spend more time in New Eden. I have never seen a patch mess up a game this bad.
  • jonnyrocket#1627 jonnyrocket Member Posts: 14 Arc User
    anyone having trouble connecting to updater now? I was playing game locked up now i cant even get launcher up?
  • dispatcher988#5476 dispatcher988 Member Posts: 12 Arc User
    anyone having trouble connecting to updater now? I was playing game locked up now i cant even get launcher up?

    Think its a wide spread issue again.
  • angusmcfifexiii#8078 angusmcfifexiii Member Posts: 12 Arc User
    What are you all doing over there lol? Latest issue I've met with.

    y9nspatjzf7e.png

    Same thing is happening to me right now after being to log in normally prior.
  • xsi1exsi1e Member Posts: 109 Arc User
    What are you all doing over there lol? Latest issue I've met with.

    y9nspatjzf7e.png

    Same thing is happening to me right now after being to log in normally prior.

    Yup, getting this again. Got the game to work last night but today it is borked again. Have not seen issues like this in a very long time.
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  • doctorstegidoctorstegi Member Posts: 1,221 Arc User
    Yep the Easter surprise for this years Easter is search for the launcher problem instead of for the eggs...

    Unable to establish connection to Patch Server. Please check your internet connection. If problems persist, please contact Technical Support.
    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • swamarianswamarian Member Posts: 1,506 Arc User
    Same here. Unable to connect to patch server.
  • jonnyrocket#1627 jonnyrocket Member Posts: 14 Arc User
    I really had I hopes for this game only playing a month now . planned on spending money on it too. I really like the game But now with all these tech issues IDK.....games down ALOT !!! Another Dark Age of Camelot ? hope not !!
  • keppoch1keppoch1 Member Posts: 76 Arc User
    I really had I hopes for this game only playing a month now . planned on spending money on it too. I really like the game But now with all these tech issues IDK.....games down ALOT !!! Another Dark Age of Camelot ? hope not !!

    These outages are very rare. This is just an unfortunate time where we have had several major ones in a week. Before that I have had no issues for a couple of years and I log in nearly every day.

    Get past this and the game will be solid again.
  • doctorstegidoctorstegi Member Posts: 1,221 Arc User
    I really had I hopes for this game only playing a month now . planned on spending money on it too. I really like the game But now with all these tech issues IDK.....games down ALOT !!! Another Dark Age of Camelot ? hope not !!
    That is not quiet true there has been some issues in the past few days but other then that the games has been down for either server maintenance or updates. What has happened in the past few days is happening for the first time like this since the game launched in 2010.

    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
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  • doctorstegidoctorstegi Member Posts: 1,221 Arc User
    valoreah wrote: »
    Working now on my end. I am able to login and play without any issues.
    Dito

    C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game @stegi.
  • shrimphead2015shrimphead2015 Member Posts: 535 Arc User
    Same here . I am starting to just wait it out instead of trying to log in over and over. You just end up frustrated and really angry at something you have no idea what is going on at the company. I keep the perspective that it isn't a walk in the park for the developers either. They have to fix the problem while most likely being nagged "it it fixed yet? Is it fixed yet?..." So at least with that image in my head I can reign my patience in.

    On a somewhat separate topic, this reminds me of the Star Citizen fiasco where they launched a new patch but then no one could log on for a few days. Did something like that happen here?
    "There is iron in your words of death for all Comanche to see, and so there is iron in your words of life. No signed paper can hold the iron. It must come from men. The words of Ten Bears carries the same iron of life and death. It is good that warriors such as we meet in the struggle of life... or death. It shall be life." - Ten Bears (Will Sampson)
  • baddmoonrizinbaddmoonrizin Member Posts: 10,866 Community Moderator
    I've passed today's issue up the chain, in case it happens again.
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    Star Trek Online Volunteer Community Moderator and Resident She-Wolf
    Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
    Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
    ----> Contact Customer Support <----
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  • jonsillsjonsills Member Posts: 10,457 Arc User
    Reporting as of 11 am Pacific time, from Washington state, I was able to both log in and change characters. (Later I should pick out a new ship for Tovan Khev; he's achieved full mastery of the Compiler-class RRW Tovan Khev XXXI, and needs to move on.)
    Lorna-Wing-sig.png
  • leemwatsonleemwatson Member Posts: 5,461 Arc User
    I really had I hopes for this game only playing a month now . planned on spending money on it too. I really like the game But now with all these tech issues IDK.....games down ALOT !!! Another Dark Age of Camelot ? hope not !!

    "Really had hopes"!? You're speaking like this is a new game; STO has been going 13 years! :lol: An outage like this happens extremely rarely, and I can count on one hand the outages that were as big or bigger than this.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • ilithynilithyn Member Posts: 903 Arc User
    edited April 2023
    leemwatson wrote: »
    I really had I hopes for this game only playing a month now . planned on spending money on it too. I really like the game But now with all these tech issues IDK.....games down ALOT !!! Another Dark Age of Camelot ? hope not !!

    "Really had hopes"!? You're speaking like this is a new game; STO has been going 13 years! :lol: An outage like this happens extremely rarely, and I can count on one hand the outages that were as big or bigger than this.

    The only time I can recall that was near this bad was during the Summer event at the time of the Iconian War arc. Iirc they did some server stuff too and something went very, very wrong. They had to pull the game down almost immediately after bringing it up after 12+ hour long maintenance. And the game was wonky for days afterwards with multiple emergency maintenances.

    As I said that was during the Iconian War launch, so 2015. If there's been anything else comparable it's been in the last two and a half year I've been away. But yeah, stuff like this is rare. @jonnyrocket#1627 just unlucky timing, happens to all of us now and again.
    Logic is the beginning of wisdom, not the end of it.
  • novapolaris#2925 novapolaris Member Posts: 805 Arc User
    I'm really scared for the wellfare of the game if so many core pieces of code are black-boxed from being made by people who don't work at Cryptic anymore and... how apparently EVERYONE kept their work absolutely secret.
    It's awe inspiring that Cryptic has been able to keep the game working as well as they have, considering. And improving it, to boot!
    Even if I get worried when issues like this happen.
This discussion has been closed.