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Unable to start game client: client quit unexpectedly

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  • conradhauserconradhauser Member Posts: 149 Arc User
    this has been happening to a few of us BEFORE the recent patch!

    https://www.arcgames.com/en/forums/startrekonline#/discussion/1270082/troubles-starting-the-game
  • amazingprotonamazingproton Member Posts: 19 Arc User
    There is apparently a fix coming tomorrow, so I hope they extend the event. it's pretty crappy that this issue happened during one of the largest Star Trek Holidays. Game's been out how many years now? over 8 years? and they can't figure out how to patch a game?
    _____________________________________________
    FORMERLY KNOWN AS NOT0FTHISWOR1D
    My Characters: Rainbow , Hollie Daye, Heatwave
  • hopkaiihopkaii Member Posts: 9 Arc User
    edited April 2023
    Same error here, I have been playing this game since the beta and the quality of the basic operation of this game is - at the moment - the worst its been I think.
  • borg0vermindborg0vermind Member Posts: 498 Arc User
    edited April 2023
    glasswords wrote: »
    If you try launching the game directly, for me "D:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\x64", there are a few DLLs missing from the build. My guess is whomever packaged it up forgot a bunch of files.

    I have tried both Arc and Steam and it was the same result.
    PhysXCooking_64.dll missing
    steam_api64.dll missing
    vivoxsdk.dll missing

    Copied PhysXCooking_64.dll and steam_api64.dll from other games, but I cannot find vivoxsdk.dll.
    Until they fix their build, there will be no pew-pew.

    I fully confirm this.
    - Patched 1h ago, game completely broken.
    - Copying the .dlls from an older backup did not make it work, it just throws new error.
    - Full install from scratch - same problem, dlls are missing, gameclient not launching (only launcher UI works).
  • amazingprotonamazingproton Member Posts: 19 Arc User
    I've uninstalled and reinstalled the game and Arc Client about 3 times.. Nothing works.
    _____________________________________________
    FORMERLY KNOWN AS NOT0FTHISWOR1D
    My Characters: Rainbow , Hollie Daye, Heatwave
  • sp74656sp74656 Member Posts: 33 Arc User
    The launcher forced me to download another 2gb+ patch - after the patch was completed I now get the message "Unable to start game client: client quit unexpectedly" when I try to press engage

    Happy First Contact Day.
    6odi2klzgg8s.jpg
  • shakesthecatshakesthecat Member Posts: 5 Arc User
    Hahaha...that pic just made my night!
  • jade1280jade1280 Member Posts: 868 Arc User
    Same issue over here as well patch and then unexpected quit message.

    Games broken.
  • mephizton2092mephizton2092 Member Posts: 110 Arc User
    mk8y6zxcwqkn.jpg
    Same issue, yesterday patch of 1gb, and since today it started with another 1 gb patch unable to launch game
    "Reports of our depression are vastly exaggerated."
    "Anyaway, we don't often see a sense of humor in Section 31."
  • necriemoonnecriemoon Member Posts: 52 Arc User
    Sadly, same issue here. I tried Force Verifying, Safe Mode, deleting all my hogg files and redownloading them, trying to use the US proxy, restarting, running check disk on my SSD, checking for driver updates. Looks like it's an issue with the client? pbzib8ntzff5.jpg
  • nordson#8845 nordson Member Posts: 20 Arc User
    Same, same
  • ikonn#1068 ikonn Member Posts: 1,450 Arc User
    edited April 2023
    The devs are aware of the issue... hopefully they'll have it fixed soon™
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • spacehermitspacehermit Member Posts: 358 Arc User
    I have this problem too.
  • gideon0071gideon0071 Member Posts: 2 Arc User
    Unable to start game client: client quit unexpectedly

    can't log in, windows after patch last night
  • borg0vermindborg0vermind Member Posts: 498 Arc User
    Don't bother trying anything, It's broken at server level and that enforces the mess on the local files. There's nothing we can do locally to fix it.
  • cisticolacisticola Member Posts: 7 Arc User
    Same problem here. I tried force verify and now its patching again. Time for another coffee I guess...
  • aranhiamaranhiam Member Posts: 46 Arc User
    Cheekie update sneaking bugs to prevent us from playing.
  • xceptionalzeroxceptionalzero Member Posts: 76 Arc User
    same: Unable to start game client: client quit unexpectedly
  • cambera#8319 cambera Member Posts: 29 Arc User
    Experienced a different problem with the game crashing on attempting to beam to Vulcan - ticket submitted.
    So I uninstalled and reinstalled and ran straight into this bun fight - "Unable to start game client: client quit unexpectedly"
    Wish that I had checked this forum BEFORE uninstalling :smile:
  • ulisseys#6140 ulisseys Member Posts: 8 Arc User
    same here i tried everything... literally everything including reinstall clean. safe mode, re patching, admin doesnt work. launching through steam, as well... the error just randomly started no rhyme or reason. i have a brand new computer and everthing is up to date and perfect.
  • mardok4mardok4 Member Posts: 5 Arc User
    I just tried to play Illusion of Communication mission and it crashes to desktop (100% of the time) trying to load a file. I have that character stuck in that loop now.

    I have 2 characters stuck like that now. They are both on separate missions. It freezes while loading at 46.13.

  • arabaturarabatur Member Posts: 410 Arc User
    Got into the game with no issues @0900 GMT, but now I get a CTD everytime, regardless of character, after 2 or so minutes.
    Definitely not an Arc User.
  • darpinkdarpink Member Posts: 341 Arc User
    gideon0071 wrote: »
    Unable to start game client: client quit unexpectedly
    I'm having the same issue.

  • tokyorose#7159 tokyorose Member Posts: 2 Arc User
    i just started playing this game yesterday and this happens LOL i legit have no idea whats going on.
  • cambera#8319 cambera Member Posts: 29 Arc User
    i just started playing this game yesterday and this happens LOL i legit have no idea whats going on.

    I can honestly say - you are not alone in that boat. It normally isn't that bad - yes like all games it happens occassionally but bear with it...
  • nieskenieske Member Posts: 5 Arc User
    I think I have something similar going on. I tried to play the last mission of the Delta Quadrant missions, and while trying to beam down to the planet my game crashed. And then it crashed every time I tried to load that character.

    The good news was that after waiting a while (I think it is 15 minutes, after that your character gets booted from an instance) I was back in space. Of course little curious me tried to play the mission again and it crashed again.

    but seeing the responses here, it is not the mission that is bugged, but a more global issue.
  • tokyorose#7159 tokyorose Member Posts: 2 Arc User
    > @"cambera#8319" said:
    > I can honestly say - you are not alone in that boat. It normally isn't that bad - yes like all games it happens occassionally but bear with it...

    yeah i got really into it a couple days ago shame i only had a few good hours before i randoky got kicked off and couldnt get back in since, I have always been a treky, so finding this game with a big universe i had big hopes lol.
  • magsawmagsaw Member Posts: 2 Arc User
    Same problem here. I just wasted two hours installing, reinstalling, verifying, working with NVIDIA drivers and rebooting, trying to fix a problem I can't fix on my end. This experience felt less than professional.
  • xceptionalzeroxceptionalzero Member Posts: 76 Arc User
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